95 comments found.
hello i cant install the demo, it keeps charging
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
installed theme and plugins now giving critical error on my website
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi! I cant seem to be able to get in contact. Where can I sent my email to, also I cant make a ticket in your support site as i dont have a purchase code yet..
also your email doesnt work, i get a error
Hi,
Have you purchased a theme? or do you need to ask a question before purchasing?
Please try: https://casethemes.net/contact-us/
Thanks
Pre sale Question.
How many layouts does this theme have for header on a mobile device
Thanks.
Hi,
Currently the theme has a mobile layout for header, you can create mobile header with elementor.
Thanks
Hello. Where is the E-Commerce ChatBot Saas Demo?
Hi,
Have you installed the latest theme and imported demo data?
Thanks
Yes. There are no pages pertaining to this.
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Is the demo import now working? Been holding off for that to be added before purchasing. Thank you.
Hi,
It’s totally working now.
Thanks
Hi, where is the AI Chatbot Saas new homepage mentioned on the salespage?
Hi,
I hope this week we will release an update with the AI Chatbot Saas homepage.
Thanks
I’m getting an error when importing the demo. Help!
Hi,
What version of Case Addons plugin are you using?
Thanks
Version 1.2.0
????
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hello,
When testing your theme noticed, that some Woocommerce templates are rubbish, out of style and just unusable. Starting from checkout, thank you page (order details) and my account. Text is out of frames, buttons are not styled at all, headings are too small or too big. Please see:
https://prnt.sc/ap7rbuCxUIFU https://prnt.sc/qII7enDROYLiAny plans to fix this that look like demo style?
Hi,
We have fixed the above issues. Please check again.
Thanks
Please add a setting to fix the header on phone.
Hi,
What problem do you have on your phone? can you send me screenshot?
Thanks
The header can be fixed on the computer. Please add a setting to fix the header on the mobile phone. https://prnt.sc/Yv9foFDFA_hx
The mobile header is fixed, we can customize it the way you want. Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi – looks great. Im only looking for the Elementor JSON Templates for the pages and not a theme as I build on Elementor only. Are your page templates in json and will they work as shown in the demos without all your plugins? Thanks.
Hi,
Available, we are about to release a version with full templates. You can import with just one click.
Thanks
Hi ok thx but that doesn’t answer my question. Will the new version have working elementor template files OR do we still need your theme. I’m really just looking for something like an elementor template kit or I can build my own kit if you are providing the individual page templates. Thanks ..it’s not clear from the comments how the demos are working. I don’t want a new theme just page templates…
i cont import demo pages (infinit loading)!!! Can you help me ?
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Good afternoon I solved my problem. It turned out that I had an incorrect execution time specified in my WordPress settings. Thank you for implementing system status inside the theme. Thanks to her, I realized my mistake.
Thank you
When will the AI chatbot theme be released? Thanks
Hi,
We will release next week.
Thanks
Did the theme get released? Thx
Hi, it seems like i don’t have any Blocks/page templates inside the elementor designer when adding a new section to mix n’ match from all your templated designs, could you please guide towards what is missing since i followed the step-by-step install guide, Ticket ID: #4487654
Hi,
Thank you for creating a ticket, we will reply to you as soon as possible. Because the number of tickets every day is large and your ticket is in the queue.
Regards,
CaseThemes Team
okey, so far the worst experince or maybe i have just been naive after reading your pitch underneath with all the feateres sounding so simple.
- 1 click installation: dosn’t feel that way, as there is no templates/blocks pages available in elementor after the install. - 2 Drag and drop page – Elementor: Fast, intuitive and smart page BrightHub will make your customization fast and easy. – THIS is the slowest elementor experince i’ve ever had, something seams off. 3. Unlimited Color Options: Spend endless hours allready trying to figure out how to change a page colors to match my theme, some options in global, some in the style under each element and some hidden in a piece og CSS code.
The long waiting time for support is ofcourse not helping me having a good experience either.
Don’t worry, we are checking your ticket and installing everything for you right now. Thanks
How can I edit the default demo templates? I can’t find a way to customize them unless it’s with code… what’s the point of a demo if I can’t personalize it the way I want? Is there any way to do it? I haven’t been able to change the colors — the global colors change, but the default demo templates stay the same.
Hi,
When you use the theme, no code knowledge required, you can easily edit the theme through elementor and powerful theme option system.
Please feel free to contact us with any questions you might have, we’re always happy to help.
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Just a heads up to everyone – I APPRECIATE you guys posting the issues here and not just using their ticket support. I wanted to buy this thinking I’d get all the demos but thanks the comments I can see that is not possible. Plus everyone else having issues with demos. What is the point of a THEME with no demo or no ability to import all the different demos? So yeah, appreciate it. Sadly, skipping theme now. Looked great but will look for something else.
UPDATE Since i cant edit or remove my comment…But I do see ron (below) is still recommending, so I might just pull the trigger. I do love this theme but I’m BIG on importing demos and using them as templates because I mean, that’s the point of a buying a theme vs building everything fresh via elementor – so still a little worried I might have some issues.
I’ve narrowed it down to this theme and one other.
Hi,
Please feel free to contact us with any questions you might have, we’re always happy to help.
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
How do I import new demos without overwriting entire site content and settings?
Hi,
This is not available right now, but soon we will add this feature to the theme. We will assist you in adding manually
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
How can I download the demos?
Please clarify, are you saying that every time you release new demos the only way to download is to overwrite entire site? That might be a problem. Apologies if I misunderstood
Currently only demo data can be reinstalled to get new demo. We will update this feature soon.
How can I download the new demos? I updated to version 1.02 and imported demos. I don’t see the new Company or Fintech Saas demos?
Have you reinstalled the demo data with the latest version 1.0.2?
Yes. I updated to version 1.02 and imported demos. I don’t see the new Company or Fintech Saas demos. Please advise.
Btw, to anyone looking to purchase this theme, I still would recommend. In general, the developer did very good work here. Just need to work through a few things. These little issues usually get resolved with good authors. Will keep you all posted.
Please create a ticket, we will check the issues on the site and fix it with you. Thanks
I have successfully installed the theme and imported demo data. I want to use blockchain-web3-saas-one-page as my website. How can I do it?
Hello,
Have you successfully imported demo data?
After you import demo data. You need to select the desired homepage here: Settings → Reading option in WordPress.
Thanks
Thanks for your response. If I change the demo (App Builder saas, Fintech saas), it’s not working. Please do the QA properly and release the new version. disappointed!!!!
Where is the header template for this theme, Blockchain Web3 SaaS One Page? It’s not in the brighthub template list.
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Please check the ticket #4459753
Thanks
Hello, the demo import isn’t working. If it doesn’t, I’ll have to return it.
{stat, message server was unable to connect to the theme API server. Please check with your hosting company if the connection to https://api.casethemes.net/ is blocked in the firewall or network setup.”}
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hello, I opened a ticket and I expect a quick and permanent solution.
Thanks
Hello, can I import intro page also or just demo pages are available?
Hi,
Landing page will be included when you import demo data.
Thanks
