18 comments found.
Never Buy from them again!!!
Sorry! What’s your ticket ID?
Still no answers
What is not right with your support ? I Wait 2 weeks to answers. Ridiculous. You are not serious about your product
Hello!
I wrote you on the ticket system but no one answered.
I want to change two default text titles on the furniture demo:
1- I’ve been looking ways to change default search box text “What’s are you looking for…” but couldn’t find where to change it in the panel. Can you show me the steps to change it? And where to change popular search tags like “Home, Decor, Living Room, Bedroom” when you click the search box.
2- How to remove the menu at the top of the website: Help, Track Order, Find a Store, Bulk Orders, UL Services. I don’t want that menu at all.
Hello
I have requested a refund and you been ignoring me?
Please accept my refund request is been more than 20 days now.
Hello support
I have requested a refund. I kindly ask that you accept the request.
Thank you.
Hi. I’m replying. Internal links on the site don’t work.How to fix this?
Hi there
Please open ticket in https://novaworks.ticksy.com/ and give us access to admin to check it.
- Dzung
Hello support
After setting up the store. The site is working very slowly to load.
Am using VPS for and still slow what is missing because I only have about 80 products uploaded.
Need solution please.
Hi there
Please open ticket in https://novaworks.ticksy.com/ and give us access to admin to check it.
- Dzung
Hello there
Am sorry but the product is not working to my expectation and I would like a refund.
It working way too and I don’t want to spend anymore time with it so please kindly issue my refund.
Thank you.
Hello, I have a few questions. 1. On the main page, when loading, elements periodically move in different directions. 2. Links to products do not work. 3. The top menu bar leads to page versions, not to the products themselves.
Does your theme accept offline payments from customers? Such as bank deposits and/or wire transfer?
Hi there
Yes our theme accept offline payments. You can navigate to: WooCommerce > Settings > Payments > Take offline payments.
Hello support
I have installed the theme. Both your demo and mine glitch when used on mobile devices and desktop, does not look too good. Can you please check and fix this? It’s important. It glitches a lot.
Also, when are you coming with new updates, such as AI features and tools to help manage the store better?
Wishlist feature, Compare, lookbook, better size guide popup etc
Any plans for more demos coming?
Hi there
Please open ticket in https://novaworks.ticksy.com/ and give us access to admin and FTP. We will help you check it.
- Dzung
Hi
Am ready to buy now but got a question?
Can I use this for Print on demand automation with any print on demand platforms?
And is your theme very easy to manage from backend?
And what about speed and security?
How good is it for SEO?
Thank you
Hi there
1. You can install custom Print plugin for this. 2. Our theme easy to manage with Elementor builder. 3. It’s good for speed and SEO but you should install cache plugin, CDN…
Dope
Thanks
Does this theme have to activate the license to work? or is it a non-required?
Hi
It’s non-required
hi i want to ask something, when i download the theme and upload it on WooCommerce the theme is broken. any solution?
Can you please clear more about your issue?
what i mean broken is that the theme need to be customize first, so when i upload the zip of the wordpress file to the WooCommerce its successfully installed but the website’s looks is empty
Hi there
Please follow this to import demo data
https://docs.novaworks.net/naturya/installation/step-5-import-demothanks it work now!
Great work!
Thanks!
Congratulations GLWS 
Thanks
please, change your cdn or cookies bot provider, coz the theme in not loading.
Hi there
Can you please clear more what your mean?
- Dzung
of course, the theme is not loading. your server response: Connection timed out The server naturya.novaworks.net is taking too long to respond. The page loading stops at www below: consentcdn.cookiebot.com
Thanks for your report. But very strange We dont use CDN from cookiebot. Can you please give me screenshot so I can resolve the issue from our server. We appreciate your help.
check this url https://ibb.co/bMd4mTWM
okay, I will tell you something. 1st of all the iframe from envato, block unsecure (not https) connections with its own cdn network – i think so. Firefox, Edge, Chrome, Vivaldi block this type connections as default. Only opera (with open settings) shows the problem directly. Maybe, Im not sure, some restrictions for eu isp’s blocks some content … not sure here, because the only connection with demo I reach via asian vpn. The question about the future. The theme is nice and clean. I like the colours palette. Please, tell me … do you have any plans to add some additional features e.g. language / currency switcher and marketplace/market style?
Hi there
You can use custom plugin like WPML plugin for language / currency
