37 comments found.
Is this theme compatible with DIVI 5?
Hi,
Thank you for your interest in extending the functionality of the theme.
There is a high possibility that it may work with DIVI 5, however, we have not officially tested WOOMEN with this builder yet. Therefore, we cannot guarantee full compatibility.
Since we haven’t tested DIVI 5 and are not fully familiar with its internal functionality, we’re unfortunately unable to provide detailed guidance or guarantee behavior in this setup.
We recommend testing it on a staging environment before using it on a live website.
Kind regards,
ZemoWP Support Team
Why is it showing me this and not letting me proceed with the demo installation? https://imgur.com/a/L0fbmtp
Hi,
Thank you for reaching out.
We are already in conversation with you at https://help.zemowp.com/. We have responded to you there and the issue has been resolved.
If you need any further assistance, please feel free to continue the discussion through the support portal.
Best regards,
ZemoWP Support Team
I am trying to import demo website couture on my live website, but it is not importing the files, and get broken. I created a ticket #309417
Hi,
Thanks for reaching out.
We do apologise for delay because of local holiday.
Your ticket was taken care by tech team, We have received your FTP details. Tech team is looking into it please Allow us some more time.
Thankyou for your cooperation
Please solve my issue, and reply to my ticket.
Hi Saurav,
Thank you for your patience, and sorry for the delay in our response.
Our technical team has been actively working on your ticket (#309417). We’ve received your FTP details and are currently investigating why the Couture demo import is breaking on your live website. This appears to be related to server configuration and import permissions, and we’re in the process of resolving it.
We’ll update you as soon as we have a fix or need any additional information from your side. Thank you for your understanding and cooperation.
Best regards, ZemoWP Support Team
The issue is resolved, thankyou for your support
Hi
Thank you for confirming that the issue has been resolved.
We truly appreciate your purchase and your continued support. If you need any assistance in the future, please don’t hesitate to reach out — we’re always here to help.
Best regards,
ZemoWP Support Team
Does it support right-to-left (RTL) languages?
Hi,
Thanks for reaching out.
The theme is not officially RTL supported, but you can make a few custom amendments to make it responsive in RTL as well. You can also get some help and guidance from our community clients who have implemented RTL successfully.
Best regards,
Customer Success Manager
Hi Guys, absolutely love the Theme. Will write an extensive review later. One problem I am using the Handmaddin Demo Content- Demo # 15, and I’m having Trouble removing the White Handmaddin Logo. I’ve tried the customizer, Elementor Editor, and Yellow Pencil, It still won’t go away. Any quick fix or should I put in a Ticket. Great Theme I am super happy with my purchase
Hi Tim,
Thanks for reaching out, and we truly appreciate your kind feedback! We’re really glad to hear that you’re enjoying the theme.
You can easily remove or replace the white Handmaddin logo directly via Elementor, as this section is created using Elementor widgets in Demo #15. We have recorded a video tutorial for your convenience that walks through the exactly required steps to modify or remove that logo.
https://docs.zemowp.com/index.php/docs/woomen-documentation/core-customization/how-to-upload-and-display-a-logo-in-the-header-of-the-woomen-theme-in-wordpress/Additionally, you can also control the logo visibility and replacement through: WordPress Dashboard > CubeWP > Settings > General From there you will find the options to update or remove the logos for both the Homepage and Inner Pages.
Please check the attached video link for step-by-step guidance.
If you still face any difficulty, feel free to open a support ticket and our team will be happy to assist you further.
Best Regards,
Customer Success Manager
there is a problem with activating licence
Hi Ejaz,
Thanks for reaching out.
Could you please let us know the exact issue you’re facing while activating the license? Meanwhile, you can also reach out to our dedicated support team at https://help.zemowp.com/ — they’ll assist you promptly by collecting the required details.
We are here to help you.
Best regards,
Customer Success Manager
It was server problem when I try today its activated now thanks
That’s really great.
is there plan for lighter version without CubeWP plugins?
Hi sultankr,
Thanks for reaching out.
We’ve only utilized a small portion of CubeWP’s functionality, even though CubeWP itself offers a broader scope. Currently, we don’t have any plans for a version without CubeWP.
However, we’d really appreciate it if you could share the specific complexities or challenges you’re facing. This will help us discuss and implement improvements accordingly — as we always aim to run our product based on our clients’ perspectives and needs.
Best regards,
Customer Success Manager
Your theme is so slow!!! Why??
Hi,
Thanks for reaching out.
We’re really sorry for the inconvenience caused. Please make sure you’re using the latest version 1.0.3, as it includes several performance improvements — hopefully, you won’t face this issue anymore.
Additionally, we’re continuously working on optimizing the theme further, and upcoming updates will bring even better speed. Please note that loading speed isn’t always related to coding; in many cases, it depends on the type of content and media used on the site.
Thank you for your patience and understanding.
Best regards,
Customer Success Manager
I believe this theme has a lot of potential but checking demo’s is impossible because it is loading extremely slow. It is holding people back because not easy to check the features.
Hi there,
Yes, it’s a known issue — our team is already working on it. Only a few demos are currently experiencing slow loading, while others are working perfectly fine. We’re actively optimizing the affected ones, and the issue will be resolved soon.
Thank you for your patience and understanding!
Best Regards,
Customer Success Manager
is this theme rtl ready?
Hi,
Thanks for reaching out.
The theme is not officially RTL supported, but you can make a few custom amendments to make it responsive in RTL as well. You can also get some help and guidance from our community clients who have implemented RTL successfully.
Best regards,
Customer Success Manager
if there are any issues in rtl, do you provide good support and resolve problems effectively?
Hi,
As mentioned earlier, we officially don’t provide RTL support, so it’s not covered under our standard support policy. However, you may reach out to our custom development department, and they can assist you with RTL-related adjustments.
Best regards,
Customer Success Manager
How do I change the banner images. Kindly provide the steps
Hi,
Thanks for reaching out.
Please edit your page using Elementor and locate the container that holds the banner image. From the left sidebar, you’ll find the option to change the background image — you can replace it from there.
Additionally, I’ve attached a video link that explains how to customize an existing banner and how to create a new one step-by-step: https://youtu.be/zVnd-qziD6g
Please let us know in case of any issue.
Best Regards,
Customer Success Manager
Why is the logo not changing on the mobile but just on the desktop, even after changing the logo? The theme is too slow and stressful to use
Hi,
We’ve tested your website, and the logo is displaying correctly on both desktop and mobile. However, we’d be happy to take a closer look if you’re still experiencing any issues. Please open a support ticket so our team can assist you directly.
Regarding the speed concern — we noticed that your site is using several third-party plugins, which can sometimes impact performance. If you can reach out to us via support, we’ll guide you step-by-step on how to optimize your site for the best results.
Please note that the theme is fully customizable — you can set the same or different logos for desktop and mobile, and adjust the performance or layout as you prefer. So don’t worry — everything is manageable, and we’re here to help you with each step.
Best regards,
Customer Success Manager
Hi,
I have installed plugin on my shop site, but at this moment there are a lot of clients so I don’t want to interrupt in shopping so I turned off plugins and theme. I decided to install theme on demo page, but plugin told me:
Nextwp Sites Failed! no_activations_left
Valuepack Addons Failed! no_activations_left
At this moment there is only one site with actived pluigins and themes and this is demo. Why no activations left? How I can buy these licenses without buying all theme.
Hi Wiktor,
Thanks for reaching out.
Please note that each license comes with only one activation. However, we can grant you an additional activation. Kindly reach out to us at contact@zemowp.com and share your license code along with the site URL where you’d like the extra activation to be enabled.
Our team will review and assist you further.
Best regards,
Customer Success Manager
I’m tryng to translate the website with loco translate plugin and it’s not working, the theme is compatible for make the translation with loco?
Hi,
Thanks for reaching out.
Sorry for the inconvenience. Please note that you can use any plugin for translation, and Loco Translate is also compatible with the theme.
Can you please reach out to us at https://help.zemowp.com/? Our team will test and resolve your issue if there is any.
Best regards,
Customer Success Manager
Is created
Hi,
You have been responded there, Please do check and respond there.
Thankyou
Hi, I’m trying to import a demo content but it seems like its not importing the right content maybe older verison of the demo and not everything is being imported also. the import is broken.
https://kitchen-dining.storebuilder.site/ <Hi Joy,
Thanks for reaching out. We’ve tested your site and noticed that most of the demo content has been imported successfully, though a few images appear to be missing.
To help you resolve this quickly, please share your site details via our support ticket system at https://help.zemowp.com/.
Our technical team will review and fix the remaining issues for you.Best regards,
Support Team | ZemoWP
Alright perfect but the thing is that the demo importer seems to have older version of the content. Compare the screenshot of demo in importer with the real demo site. The demo site seems to have been updated
Hi joy-sv,
Thanks for your message.
Please don’t worry — our team will review the demo importer and compare it with the latest live demo. If there are any discrepancies or outdated content, we’ll make sure to update and resolve them accordingly.
Best regards,
Team ZemoWP
Thank you but not worrying just informing
Thanks for reaching out to us in support helpdesk, Our team is working on it. Please hold on you will be responded there.
Hello, I m willing to buy your theme but i want to confirm that you will be there to assist me if i face any issue during demo installation.
We are unable to open your doc page it keeps loading.
i m unable to generate support ticket
Hi sashu5125,
Thank you for reaching out and for purchasing our theme. Please rest assured that we’ll be with you at every step, including demo installation and any issues you might face along the way.
Regarding your support access, We can see your support ticekt and have responded there as well. Kindly check your support portal for our reply. If you face any difficulty accessing it, please let us know and we’ll guide you directly.
For documentation, you can access it here: https://docs.zemowp.com/
We’re here to make sure your setup is smooth and successful.
Best regards,
Team ZemoWP
Hi. I tried to sign up on your website for for support but the system could not verify my purchase code.
The issue I am having is that on the shop page, the category filter (Checkboxes) does not accommodate for subcategories. It uses a flat hierarchy and labels everything as the parent category. Not something I expected to be an issue. Please could I get some assistance. Thanks
Hello code_casse,
Thank you for reaching out and bringing this to our attention. We sincerely apologize for the inconvenience you experienced while trying to verify your purchase code on our support portal.
If you continue facing issues creating a support ticket, please feel free to email us directly at support@zemowp.com and we’ll be happy to assist you right away.
Regarding the category filter issue you mentioned, this has already been identified and fixed on our end. We’ll be releasing an official update within the next day or two. In the meantime, if you’d like us to apply the fix directly to your site immediately, kindly contact us through support and we’ll take care of it for you.
We truly appreciate your patience and understanding, and we’re committed to making sure your experience with our product is smooth and satisfactory.
Best regards, Team ZemoWP
Hi there, thank you for the feedback. When is the new updated expected?
Hi,
Thanks for reaching out.
Our team is actively working on new update, It will be given ASAP, Most probably till end of this week.
Thanks
Installation note:
The system hangs when downloading WooCommerce and Elamantro plugins on the wp-admin/admin.php?page=cwp_license_manager page.
“Required Plugins Installation These plugins are required to import dummy content.”
You must refresh the page to start installing the next plugins.
We are sorry you ran into this issue we are looking into it and will resolve asap. We hope there is no roadblock and you were able to move forward. If not please do create a ticket via helpdesk for this or any other issue you may have for faster support from our dedicated team. https://help.zemowp.com/
Hello support, After necessary installation i got this error message Setup failed: JSON.parse: unexpected character at line 1 column 1 of the JSON data
Hi Timestweb,
Thanks for reaching out.
We’re really sorry for the inconvenience. Could you please create a support ticket and attach your site details at https://help.zemowp.com/?
Our team will review, test, and resolve this issue as a priority.
Thank you for your patience.
Best Regards,
Customer Success Manager
Thank you. I have created the ticket
Thankyou, Our team is reviewing your case, You will be responded on ticket ASAP.
Hi there, I am testing the demos but in order to be the best theme around here on ThemeForest, this theme should have a PERSONALIZED MOBILE MENU for mobile views. Hope you can add it soon.
Hi bundyflavour,
Thank you for your valuable feedback and for testing our demos.
We’re happy to let you know that our theme already includes an option to display a personalized menu on mobile views. You can enable and configure it easily:
Go to your WordPress Dashboard > Appearance > Menus and create/set your menu.
Then edit the header with Elementor.
Add the Nav Menu or Mega Menu widget where you want it to appear.
In the Advanced tab > Responsive settings, you can hide it on tablet and desktop and keep it visible on mobile.
This way, you can fully personalize how your mobile menu appears. If you need any assistance setting it up, we’ll be glad to help.
Best regards,
Woomen Support Team
I am interested in this theme, but I am concerned about how slow the demos are. !!!!!
Hi sultankr,
Thanks for your interest in our theme.
You’re right — earlier there were some performance concerns, but our team has carried out speed optimization work to improve loading times. Please check the demos again, and you’ll notice the difference.
We’re also continuously working to make the theme even faster and more efficient. If you still experience any loading issues, kindly share the demo name or URL with us, and we’ll make sure to address and improve it.
Best Regards,
Customer Success Manager
