352 comments found.
Thim overlay boxes on the homepage appearing over the rev slider in mobile view after the update. I need, like, what exactly in demo (under the rev slider)
Hi,
Sorry to hear that you are facing problems after the updates.
To help you closely with this issue, please create a ticket on the forum at https://help.thimpress.com/ so we can check it for you.
Thanks.
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed. >>> how do i fix this?
Hi,
Please refer to the article https://help.thimpress.com/hc/articles/2/4/3/how-to-fix-broken-theme-andor-stylesheets-missing-error-in-wordpress
Thanks.
We installed the theme to one domain but now need to install to another domain instead. How do we disconnect an install/site registration?
Hi.
I deleted it, you can activate the license on the new site.
Thanks.
Great, thanks!
Good day, I hope all is well. You’re theme got flagged by my antivirus software for a malicious file. JS:Agent-EOG [PUP] and this is the file in question. Can you speak to this?
..wp-content/themes/charitywp-landingpage/assets/js.main.js?v233434
Hi,
Thanks for your feedback, we will check. You can create a ticket on the forum https://help.thimpress.com/ so we can check more carefully.
Thanks.
I am facing issues with the theme. Been trying to contact their support but no one has responded back to my query. Theme is not accepting my license key.
Hi,
sorry, where did you contact? i checked and i don’t see you have a ticket on the forum
Thanks.
Getting support is such a daunting task, all the pages leads to thimpress theme, if u send an email no one replies even after 24 hours, pathetic. dropped an email to care@thimpress,
Hi,
Sorry, please contact email Support@thimpress.com. or create a ticket on forum https://help.thimpress.com/ so we can check for you
Thanks.
We have created a ticket. static pages have been created with different links leading to child theme, can u share how to change the link to wordpress page, so that we can edit with elementor option
Hi,
We will respond to you on the forum, please follow the feedback on the forum.
Thanks.
Hi there. I like the theme, but I’m wondering if it’s possible to display live donor updates on the website’s front end. I’d like it to show something like ”$40 from Mike 42 minutes ago” or ”$20 from Chris 50 minutes ago.” Something similar to what’s on this website https://rescue-team.rolda.org/
Hi,
Please create a new account on thimpress.com. You can read more here: https://thimpress.com/knowledge-base/how-to-create-an-account-on-thimpress/
Then go to the forum: https://thimpress.com/forums/forum/ and create your topic. We will check your issue.
Sincerely
Hello Thimpress, The recent update of WP-Event-Manager breaks the website causing it to have critical error. Kindly assist with what to do.
Also, I can’t post in the support forum as my support for product has already expired
Hi,
Please update to the latest version and check the problem again.
Thanks.
Hello, I purchased this today and I spent all day to customize it and I can edit anything! This is not the first time I am use wordpress themes but this is my first time I use your themes and for the life me! I cannot edit it and all the links goes to your own website instead of my website!!! I don’t want any links goes to your website! I want it all go to go mine! How can change all these links????
Hi,
Please go to the Eduma forum: https://thimpress.com/forums/forum/charity-wp/ and create your topic. Our support team will check and then fix that for you.
Thanks
Also, can you confirm if the Charity theme supports custom page header with an image? Or do I have to use the same page header that is automatically set up on all pages?
Please create a ticket on this forum: https://thimpress.com/forums/forum/charity-wp/ Our team will check for you.
Can you share why your charity theme does not show up in any of your themes on your website? Most is related to education.
Hi,
Because our core website is LMS it will be popular more than charity.
Thanks
I have signed up for support using my Envato license and I cannot make a post or submit a ticket.
Can you tell me what error you got when you created the topic?
I cannot create a topic at all or a support ticket. The site logs me out and tells me that I need to sign in. I sign in, go to create a topic and it prompts me to log in again.
This problem may be caused by cache, you can try on another browser (or incognito browser).
does your theme have any known issues with a plugin called Premium Addons and Royal Addons? I was hoping to check before i installed one of them,
Can you provide a photo of your problem? Thank you.
How to set up the link in a donate button on the top right?
Hi,
Please create a new account on thimpress.com. You can read more here: https://thimpress.com/knowledge-base/how-to-create-an-account-on-thimpress/
Then go to the Charity forum: https://thimpress.com/forums/forum/charity-wp/ and create your topic. We will check your issue.
Sincerely
does your current theme support the latest version on WordPress 6.4.2
Yes, of course, we support version 6.4.2
Thank you. I have 6.4.2 and I cannot get your theme required plugins, etc. to download. Keep getting “Demo Disaster File not found” message have tried multiple times. Also while researching solutions, I found three of your plugs have not been tested with my version of WP. I tried deleting them but that did not solve the issue. Untested plugins include Anywhere Elementor, Fund Press, WP Event Manager, and Widget Logic. I assume your theme used these plugins but since I can’t get in, I don’t how they are used. I have your theme installed using WP dashboard. I do not how to proceed. I have purchased and like it but I am stuck. Thank you for your assistance.
Please create a ticket here: https://thimpress.com/forums/forum/charity-wp/ our team will check for you.
I figured out some of my questions so I don’t need to open a ticket, However, I just asked if any of your themes have known issues with plugins called Premium Addons and Royal Addons. I was hoping to confirm before I installed them. Thank you.
I take that back. I do not know how to use elementor anywhere. I went to their site but could not find much help there.
Where to edit this top bar? https://ibb.co/6DqLcH2 (link to the screenshot) What is the relation between this theme and Elementor – does it needs to be edited with Elementor or not – can I remove Elementor?
So, yes – Elementor appears to be required for this theme. To edit this top bar – you have to hover over “Edit with Elemenotor” and select edit toolbar – which edits about page and this toolbar
Hi,
Please go to Dashboard / AE Templates / All AE Templates / Toolbar / Edit with the Elementor
i would like to purchase but i dont have a paypal account
Hi,
ThemeForest currently accepts Visa, Mastercard, American Express (USD only), Apple Pay and PayPal.
This theme is very weird, since it doesn’t seem to work, and the Donate button doesn’t do anything at all.
Also, it seems to break on any current version of PHP.
Because your support license has expried, please send us an email to support@thimpress.com. We will try our best to help you.
Sincerely
Hello ThimPress, I’ve bought this theme for a long while without making use of it. I decide to use it for a community but realized that the donation button does not work and also I can’t request for help in the forum.. Kindly assist in the way forward. Thanks
Hi,
Please send us an email to support@thimpress.com and tell us about you issues. We will try our best to help you.
Sincerely
Email sent. Thanks
Hi,
Yes, we have already replied to your email.
Good afternoon, several years ago I used the slider revolution with this theme, now that I want to create a new slider with that plugin it asks me to activate it. Tried looking for a solution but nothing. Help me solve it?
Hi,
This plugin is included in the theme, you can still use the plugin normally without activating it. Can you post a video of you creating the slider?
Thanks & Regards,
ThimPress – Customer Service
Good morning, here is the video, where we are asked to activate the plugin in order to use it. https://drive.google.com/file/d/1FWLMf7U2tUNNUnGT0WkNK1ln6QI44rP0/view?usp=share_link
Hi,
The plugin version included in the theme is the standard version, and can only use basic functions, please create a slider with this option https://prnt.sc/WSGJSQGG4CzO.
