64 comments found.
Any updates for this theme? Is it possible to have a fixed header ?
I bought this theme last year. You started fixing issues, but then there’s a bunch of things that were never fixed and there hasn’t been an update in more than 1 year. It feels like an abandoned theme. I would pay for support, but my experience with issues - which I have in a document that I’ve had since I had paid support - leds to me to think I should invest in another theme. The theme is especially not very good on mobile. My community is now very active and everyone complains about how they have to scroll from left to right to see the view of forum posts—which is very odd for any forum layout on mobile (I would urge those considering this theme to carefully test it on mobile). It’s even worse for posting. I’ve literally had several people quit our forum because they said the layout is so bad for making posts on a mobile phone.
I don’t want to go through the hassle of moving to another theme, but this theme’s issues and how poor it looks on mobile is a problem. Do you (the developer) have any plans to improve the theme? I can send you the document—but a bunch of it is the same stuff I reported when I had my support contract and you never fixed it.
Hi there,
This is not a theme issue, the forum is not part of the theme, you are likely using a third party plugin called bbPress.
The theme will continue to be updated to address any issues/bugs.
If you email me with the list of issues that haven’t been fixed I can take a look.
Hi, I’m trying to view the demo site but it’s loading extremely slowly and many pages fail to load entirely.
Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at webmaster@network.ghostpool.com to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.
Hi there,
The demo site should be working now, if you have anymore issues please let me know.
Does this theme support reposting of other user posts to your feed, like on social media?
Hi there,
Are you referring to sharing posts on to a social media site? If so you’ll need to use a social media sharing plugin to add this feature.
Hi! Thinking of purchasing this for a client. Does it work with the plug-in memberpress?
Hi there,
The theme has not been tested with MemberPress, only BuddyPress so I can’t say unfortunately.
We finally gave up and replaced bbPress forum with wpForo free version, which you can download from Wordpress depository. The plugin is not officially supported by this theme but it looks fine so far and more features available. You can make it look very simple too. We keep using Buddypress. The theme is very stable.
It fits in perfectly, no layout issue at all. Thank you for this theme’s super flexible layout and code quality.
wpForo offers official integration with Buddypress. GamiPress offers official integreation with wpForo, etc…. Based on Network theme with wpForo free version, there seem to be more possibilities.
Will you all be releasing a newly designed theme anytime soon? I appreciate the quality and would love to purchase a modern updated theme for 2025 or 2026
Hi there,
There are no plans to release a new design, but there are many options in the theme to heavily customize the design to your liking.
Does this network theme work with other Visual Builders like Divi?
Hi there,
The theme has only been tested with Elementor.
Hello, I must congratulate you because this is an excellent design for managing communities. It’s the best I’ve purchased for my community. Could you help me with a problem I’m having? The default color, Dark, isn’t activated. When a user registers, their default color is white. I want it to always remain black. I’ve tried many ways, including the template settings, but it’s impossible.
Hi there,
If you email me via my contact form on my Profile page, providing your WordPress login details I will take a look at this issue.
Hello, Is it possible to use your theme without requiring users to log in? Everyone will have access to the same information. The website will not be published online, so security is not a concern and there will be no chat. Thank you in advance! Best regards, Alexandre
Hi there,
Yes absolutely, logging is not required, this can be disabled.
You are attempting to log out of mysite. Do you really want to log out?
How to fix this , when you try to log out? I dont want that message.
Hi there,
Please open a support ticket at https://ghostpool.ticksy.com/ and provide WordPress admin access and I’ll take a closer look.
I wanted to chat about something that’s been on my mind lately. You know how we have this strict rule about opening tickets for every single customer question, even the simple ones? I think it might be worth reconsidering that approach.
Imagine you’re a customer with a quick question. You hop onto the forum, hoping for a fast answer. But instead, you’re told to open a ticket. It feels like hitting a wall, right? It can be frustrating and make the whole process feel way more complicated than it needs to be.
Now, I totally get it if the issue is complex. In those cases, tickets are super valuable because they help us track and resolve things properly. But for straightforward questions, maybe we can be a bit more flexible. Answering directly on the forum can make us seem more approachable and customer-friendly. Plus, it saves everyone time!
Being flexible shows our customers that we value their time and are here to help, not just to follow procedures. It builds trust and makes them feel heard and appreciated. And happy customers are more likely to stick around and even spread the word about our awesome support.
So, what do you think? Could we try being a bit more relaxed with the simple stuff? Let’s make our support feel more human and less like a ticketing machine.
Looking forward to hearing your thoughts!
Hi there,
The reason for asking customers to post their questions on the support site is it makes it a lot easier to deal with customers issues quickly and effectively.
In your instance, I have no idea how simple your issue is until I look into it. In order to look into it I need to login to your site. You cannot post login details in the comments section here as it’s public so you need to create a private ticket on the support site.
Once you’ve logged into the support site, it’ll take the same time to post your ticket there as it does to post in the comment section here. 
Thoughtful information, thank you. It goes without saying that when looking after customer data the key concepts are privacy and safety. Ordinarily this is where say this and refusal my request is fair enough but propose was actually to do nothing about sensitive subjects but rather to streamline the first response to general questions that contain no classified information.
There is so much that can be improved if we could solve in a few short sentences the easy doubts straight from the forum itself. As it is not only faster and makes less strain on the team, it is also applauded by the clients that they are answered immediately. I am sure, to some extent, it will change how customers view our customer service.
I think there are ways to enhance security on one end and offer an excellent and quick service on the other. I am sure that there is a way we can help such customers who have simple queries without abandoning to our processes.
I’m not sure why you think it’s an inconvenience to post a ticket on the ticket site? Yes, you need to initially sign up, but once you’ve done that, it takes the same amount of time to post a ticket there as it does here.
You’re issues could have been fixed days ago now if you had opened a ticket when I first referred you to the ticket site, but from I can see you still haven’t?
Every business has their chosen support platform(s). I have chosen one platform and that is the ticket site because it allows private tickets and I can provide answers to paying customers rather than making the answers available to people who have downloaded the theme illegally.
If the question is super simple I will post the answer here, but in most cases, and in your case in particular I don’t know what the answer is until I login and look into it (your issue refers to logging out, so logging in is required).
Hopefully you’ll post a support ticket on the support site and then I can fix your issues for you.
Hi there, quick question. After setting everything up and its running great but there is an issue that I am facing. When I sign up for an account and assigned a username to that account, once I confirm the email and activate the account it takes me to the actual dashboard where I will interact with other users as well . BUT….
When I go to the top right corner and see the profile icon and I click that it shows a menu https://ibb.co/VYYQyzX5 , but when i click profile link it shows other members username not mine, If I am logged in with manuel , why it showing https://mywebsite.com/members/juan/profile/ ? I am not logged in as Juan , I am logged in as manuel. How can I fix this issue? so members can see their username in their account and not other username?
Hi there,
Please open a support ticket at https://ghostpool.ticksy.com/ and provide WordPress admin access and I’ll take a closer look.
I wanted to chat about something that’s been on my mind lately. You know how we have this strict rule about opening tickets for every single customer question, even the simple ones? I think it might be worth reconsidering that approach.
Imagine you’re a customer with a quick question. You hop onto the forum, hoping for a fast answer. But instead, you’re told to open a ticket. It feels like hitting a wall, right? It can be frustrating and make the whole process feel way more complicated than it needs to be.
Now, I totally get it if the issue is complex. In those cases, tickets are super valuable because they help us track and resolve things properly. But for straightforward questions, maybe we can be a bit more flexible. Answering directly on the forum can make us seem more approachable and customer-friendly. Plus, it saves everyone time!
Being flexible shows our customers that we value their time and are here to help, not just to follow procedures. It builds trust and makes them feel heard and appreciated. And happy customers are more likely to stick around and even spread the word about our awesome support.
So, what do you think? Could we try being a bit more relaxed with the simple stuff? Let’s make our support feel more human and less like a ticketing machine.
Looking forward to hearing your thoughts!
Hi there,
This isn’t really a quick question – it’s over two paragraphs long. That’s pretty long for a question and the answer probably isn’t quick either. I don’t know what the problem is without logging into your site which requires you providing login details and in order to do that you need to open a private ticket – something you can’t do here in the comments section.
Does it have Docs or Knowledgeable like some other buddy press themes?
Hi there,
Yes you can view the documentation here: https://docs.ghostpool.com/network
If you require further support after purchasing the theme you can post a ticket here: https://ghostpool.ticksy.com/
I think most things are working in my new installation – except the activity feed. When I click on Activity … I get a 404 error like the mapping isnt right? Can you help?
Hi there,
If you require theme support please open a support ticket at https://ghostpool.ticksy.com/ and provide admin login details I’ll take a closer look.
Hi, please, I have some pre-sale questions:
1) is it possible to create some pages visible to everyone (home, about us, registration…), and some “private” pages (Community, Members, Forums…)?
2) is it possible to customize the registration fields? My site has very specific fields and topics
3) can the super-admin upload and share documents/files/communications to all users and also to a SINGLE, specific, user?
4) it is possible to reduce the functionality related to the single user of the community (activities, posts, friends, media…)? My site have not “social” functionalities, but the user only needs to: show their details (name, email, contact, social…), read and write into the forum, read posts and events, e-learning.
Thank you so much and regards!
Hi there,
1) Yes this is possible.
2) Yes, using the BuddyPress plugin with the theme.
3) You would need to use a plugin for this.
4) You can remove activity posting, friends and media for users to specific user groups. You need to be using BuddyPress and Paid Membership Pro to create user groups and community features.
Page of test not run… Stay only login and password not acess
Hi there,
Please try now.
Hi, I was wondering, since your theme is based on ‘WP Job Manager,’ can we customize the job section to display both employee/candidate profiles and employer profiles?
Also, I have a question about the forum section. Are you using an extra plugin for that, or is the forum built into the theme itself?
Thanks
I’m asking because I noticed that the forum is not responsive on mobile, and we have to scroll sideways to view all the content.
Hi there,
The theme does not add any custom features to WP Job Manager. You will need to see if this plugin offers this feature, if it doesn’t then this cannot be done with the theme unfortunately.
The forum is built using the bbPress plugin, it is not part of the theme.
Thanks for your reply.
Can users create events based on interests or groups? Is there documentation to learn more about all functionality?
Thanks.
The events seen in the demo are part of the The Events Calendar plugin. You would need to see if they offer this feature or find another plugin that allows this.
Hello, After installation demo content,My forum page does not appear.
Hi there,
I have responded to your support ticket on this issue.
can users post? or do you need an additional plugin?
Hi there,
Users can create their own posts using an additional plugin such as https://en-gb.wordpress.org/plugins/user-submitted-posts/
hi, before i buy i have question, is the theme works on multisite ? or do i need to buy license for all the subdomain ? and the other question is about the “closed” network is it possible to “open” the network like for woocommerce ?
Hi there,
Yes the theme will work on multisite and the site can be open without the need for registration.
great !! thanks a lot
