Hi there, Hope you are doing well. I really apologize for the delay. We will answer all emails and comments now.

Thanks

Hi, The demo importing problem is related to the limitation of your hosting resources or configuration. You need to increase your hosting resources settings, and you can do this through your hosting settings. For this, please search Google for how to increase hosting resources or call your hosting company and ask them for help. Here are the recommended resources: https://docs.rivaxstudio.com/raveen/#theme_requirements Also, before importing the demo, please disable plugins not related to the theme, as well as the WooCommerce plugin, so that your hosting resources are freed, and the import is done correctly. If you still have problems importing the demo, please send us your site address and wp-admin access so that we can import it for you. Thank you

Hi there, Hope you are doing well. I have replied to your email. Thanks

Hi there,

Glad to hear from you. It is a page and you can find it in wp admin > Pages. If you need more assistance, you can contact us via email using this form https://themeforest.net/user/rivaxstudio

Thanks

Hi there,

I’m sorry, but our widget does not have a TikTok icon. Please search “Social media” in the Elementor panel and add it to your page except our widget. It has a TikTok icon.

Thank you

Hi there,

No, you just need the free version.

Thank you

Hi there,

You need to edit the archive template. Please check the tutorial here https://www.youtube.com/channel/UC1iKOJwetdLzhcFBbDAhoRg/playlists

Thanks

Hi there,

When you type the post title to select it, it returns a limited number of posts that match by date. If the result is long, your desired post may be out of the results. So, it is recommended that you add a tag for posts that you want to show and use this tag in the query for a correct result.

Thanks

Hi, This operation is absurd: it does not return the requested post even if you type the full title, as one would expect. Please fix the search query, because this way it is really illogical. I can’t fix it by creating a tag, because this would invalidate the SEO of the site, since it would be a useless tag at the SEO level but functional only to call up posts, since these elements don’t work logically at the moment.

Please contact us via email here and send your post link. So I can check it better.

Thank you

Hello,

Please contact us via email here. I will check it for you. https://themeforest.net/user/rivaxstudio

Thanks

Hello,

I replied to your review.

Hello,

I don’t see any error on your site. If you have a problem, please contact us via email here: https://themeforest.net/user/rivaxstudio

Thanks

It works exactly like Elementor pro. So you can edit header/footer with the Elementor. So what benefit is in Elementor pro for you?

We need to add transition, animation, customized dropdown list, some advanced CSS and multiple other parts that are only plausible with Elementor Pro as Elementor or Raveen header and Footer do not support these.

Hi there,

2 header builders will cause problems on your site. So it is not a good idea to use Elementor pro header builder. All Elementor pro widgets and options are available in the theme’s header builder.

If you think Elementor pro has more options that do not exist on ours, please send me a screenshot from it to help you better. You can contact us via email here: https://themeforest.net/user/RivaxStudio

Kind regards

Hi there,

There is no content on your site. It is recommended to import the demo and start with it. There are some useful tutorials here: https://www.youtube.com/@rivaxstudio/playlists

Thanks

Please check again. it is working

Hello,

Do you have published posts? Please edit the page with the Elementor, and check the query section of widgets. Maybe it has an offset or a custom category and there is no posts to show.

Thanks

Hello,

Thank you for your email. Please roll back your Elementor to the previous version to fix this issue. I check and fix it soon and release the update on Themeforest.

I have both Elementor & Elementor Pro. I wasn’t sure which versions and combination of to rollback to. But I’ve got the site up and running again and disabled the auto-updates. I’ll keep an eye out for the theme update. Thanks for the help!

Hi,

Please use v 3.24 until we update the theme.

Thank you

Hi there,

Thank you for your contact. You can choose any google font from the theme settings > Typography. If you need a custom font, you can use a free plugin for that. https://wordpress.org/plugins/search/font/

Thanks

Hello,

Please temporarily disable the ‘table of contents’ from the theme settings. Our new update has fixed this, and I will release it next week.

Thanks

Hi there,

You can use a tag for them and select his tag in the query section of post widget in the Elementor. Or sort posts by views.

Thanks

Yea that worked. Thanks.

hello

Thanks for your question, we have added a custom Query ID option to our Query builder and it will be available in the next update.

Pages are different from posts and you should not use pages instead of posts or custom post types. So we haven’t added the pages in the query builder because it might have trouble displaying.

Thank you