135 comments found.
Hello,
First of all, there is an issue with the website back office. When I registered the Attika theme, it activated a different theme.
Please check this theme registration problem and confirm that Attika is correctly assigned to my license.
- Main Request (Attika Theme)
I am using the Attika theme, which currently includes an OpenTable reservation popup in the menu.
I would like to:
- Keep the same menu item
- Keep the same popup behavior and design
- Only replace the OpenTable content inside the popup
Instead of OpenTable, I want to use the Five Star Restaurant Reservations shortcode.
Shortcode to use:
``` [booking-form] ``` Please let me know:
- Where this popup content is defined (theme option, template, or shortcode)
- How to safely replace the OpenTable widget with my shortcode
Thank you for your support and assistance. Best regards,
Hello,
Our system shows that your purchase code is registered on a domain where Attika theme is in use. If you are perhaps having troubles to submit a ticket for the theme, please follow instructions from this article – How To Submit A Ticket. Make sure to fill in the form as shown in screenshot.
The reservation popup element was designed and developed to use Open Table form. Changing this would require a modification of this shortcode template files, however, making these custom changes is not covered by support. If you want to organize the booking or a request differently then you will need to edit our theme files:
wp-content\plugins\attika-core\shortcodes\reservation-popup\templates\reservation-popup.php
Support
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Hello, Where can I edit or disable the pop up menu or reservation pop up menu
Hi,
Reservation popup form is handled by OpenTable, you are only required to enter OpenTableID in that shortcode or remove it.
Menu popup is shortcode also, which is using restaurant menu items (custom post type), which you can edit regularly like any other cpt.
If you need help about this, you can always write us on Help Center and our agents will assist you.
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Hello Tanks for the support.
I don't wanna Spend money on OpenTable so wcan I keep using this menu or it will be useless ?Also I tried to registre my theme in ur website to use ur Help center but can’t find the place to registre it i can find only the way to deregisre the theme I Already have with you.
To submit a ticket please follow instructions from this article – How To Submit A Ticket.
When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Mikado) and then theme.
Our support agents will gladly help you and provide guidance on how to use theme options. We also recommend checking the documentation in this link and our Knowledge Base here.
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Hello, sorry if I write here again but I can’t login / signup in your support website. I’ve imported demo content and I’m working on the “menu-left” page. In your demo the background image is fixed on scroll. However, on my imported page the background scrolls like any other page. What I have to tweak in order to get the same effect as in your demo? Thanks
Hi,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please contact our support, include URL of your site, and one of our support agents will check this and assist you further. You can also contact our support using this email, just include your purchase code in the mail, and our support agents will gladly help you.
Support
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Done
Support
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Hello, sorry if I write here but I can’t login / signup in your support website. The map in the contact us page of our website is not visible. What can I do?
Hello,
When it comes to Google Maps, we recommend checking tutorials linked below where you can find instructions on how to set them:
How to Set Up Google Maps in Qode Interactive WordPress Themes
How To Generate And Use The Google Maps API Keys
If you are getting the “Working” message when you try to login/signup, please try suggestions below:
1. Clear your browser cache so old session is deleted from the browser and try accessing login page again.2. Access login page from a different browser (where no browser extensions are installed).
3. Reset the password and try logging in with a new password.
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Hi there! Can’t log in to your website to get support help? I just bought the theme. Please advise. Thanks
Hello,
Thank you for choosing our theme.
This was due to the temporary server downtime. Please clear your browser cache and submit support request here.
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Hi, Could you please let me know how to configure the reservation pop up form, (where to change the email address to the admin email pls) Thank you in advance.
Hello,
The Pop Up reservation form at the top of the Main Home demo page is powered by the Open Table platform. The OpenTable form is included with the theme and the information entered in the form are forwarded to OpenTable. The user has to complete a reservation at OpenTable.
To use it you need to input your OpenTable ID to the reservation form element. Everything you want to change is in the OpenTable account you make.
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The same problem exposed by ceciliabandiera.
We need to update the WPBackery Builder plugin that is stuck on version 6.10.0 when the latest version is 8.4.1 and the update does not work, probably because you have not updated the theme since February 21, 2023, that is 2 and a half years!
How do we solve the plugin update?
Have you abandoned the updates of this theme?
Hello,
We include the latest versions of plugins in our theme updates, however, if you do not want to wait for the next theme update to update plugins you can submit a ticket at our Help Center and our agents will provide them. Alternatively, you can also try contacting us through the contact form here, where you can include your purchase code.
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ok, but you haven’t updated the Attika Theme for 2 and a half years!!!
so he was wondering if you have completely abandoned it or not?
what would be the version of the WP Backery Builder plugin, contained in the latest theme update?
Hello,
The theme is supported and will continue to be updated. At the moment, we don’t have an ETA for the update’s release.
When a theme is updated, we include the latest available version of all bundled plugins, including the WPBakery. As previously mentioned, you can reach out to our Help Center if you want an updated version of WPBakery before the theme update.
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Hello, I’ve been using your them since 2022 and you didn’t do any update. All in a sudden now Wordpress bakery stopped working and it is asking me to be purchased… We cannot visualize the builder on the pages anymore. Let me know please if this has anything to do with the fact that your theme is obsolete. We have the same proble also with wocommerce… when we try to activate it, it says that the theme is obsolete. thank you. Cecilia
Hello,
The theme is supported and will continue to be updated. At the moment, we don’t have an ETA for the update’s release.
In case you need an immediate update of any bundled plugin, you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with the latest version.
Regarding the WooCommerce message, please take a look at this article
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Hello, I wrote an email as you suggested to update wp bakery and slider revolution but I haven’t got any answer from you.
Hello,
Unfortunately, we couldn’t locate your email. We are experiencing some temporary issues with the mail server, so this could be the reason. You can also try contacting us through the contact form here.
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Hello, I wrote again, but still no answer. Can you please update it on my issue?
Hello,
Please try contacting us through the contact form here. Thank you.
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I already did
Hello,
We provided a reply to your email; however, due to an issue with the mail server, it is possible that our reply is late or not delivered. We will try to resolve the issue as soon as possible. Thank you for understanding.
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Hi. I submitted a ticket for support 7 days ago but have not had a response (## 293297 ) I have now created a new ticket as there was no response (# 294088 Theme errors) could you please have a look? Thanks
Hello,
You set your previous ticket as solved before our agents could reply. Your other ticket has been updated with a reply.
We reply to tickets chronologically and the response time can vary depending on the number of tickets that we get at that point. We try to reply as soon as possible.
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Hi, I bought the Attika – Elegant Restaurant Theme. Could you please let me know how to change the footer logo Thanks in advance
Hello,
The logo in the footer is added using and image Widget that is added to the Footer Bottom column in Appearance >> Widgets. You can change it there.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hi, I can’t create an account for support, I don’t receive the confirmation email to log in. Please help. Thank you
Hi,
We verified your account remotely. You should be able to use our Help Center now.
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Hi. Do you have the elementor compatibility version?
Hello,
The theme uses WPBakery, which is the builder used to create the demo content. Unfortunately, there is no Elementor version for this theme.
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That’s OK. I’ve just put a ticket # 291096 for assistance. could you please assist
Hello,
We reply to tickets chronologically and the response time can vary depending on the number of tickets that we get at that point. We try to reply as soon as possible.
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Hi, could you help me reset my wordpress site so i can reupload the theme on a clean slate: i have put a ticket in couple of days ago # 291096
Hi, could you help me reset my wordpress site so i can reupload the theme on a clean slate: i have put a ticket in couple of days ago # 291096 cant seem to find it in settings/tools/appearance. have asked chatgpt and googled it – followed instructions and also installed WP reset but it is not available. Please log in using my password and username and restart thanks
Hello,
Your ticket has been updated with a reply.
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Hi there, the theme is not been updated since 2 years, do you thinks it’s possible to get one soon ? I’ve got some bug with the carousel on Chrome, is not working properly. Do you think it’s because of the lack of updates ? Thanks
Hello,
The theme is supported and we will continue to update it.
The current version of the theme is compatible with the latest version of WordPress and with PHP 8. Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact our support and they will provide you with latest version.
The loading of carousel can be affected by some 3rd party plugin. To troubleshoot, deactivate all your third party plugins except bundled plugins (Attika Core, WPBakery, Revolution Slider..) clear browser cache and check the page. If the issue disappears, activate your plugins one by one and try to find the plugin that causes the issue.
You can also try suggestions from this article.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Thanks for answering me. I’ve deactivated all plugins one by one and still have the troubleshooting. The page transition is already deactivate. I can’t fine on Envato a update since 2023. My version of the Theme is 1.6 and child Theme 1.0.1, Atika core 1.4, restaurant 1.0.2. Here the list of all the plugins on my website : Advanced Database Cleaner Version 3.1.5
Attika Core Version 1.4 | Par Mikado Themes
Attika Restaurant Version 1.0.2 | Par Mikado Themes
Autoptimize Version 3.1.13 | Par Frank Goossens (futtta)
Contact Form 7 Version 6.0.4 | Par Takayuki Miyoshi |
Converter for Media Version 6.2.0 | Par matt plugins – Optimize images by convert WebP & AVIF
CookieYes | GDPR Cookie Consent Version 3.2.8 | Par CookieYes
Email Encoder – Protégez vos adresses e-mail Version 2.2.2 | Par Jannis Thuemmig
Flamingo Version 2.5 | Par Takayuki Miyoshi Activer les mises à jour auto
Image Hover Effects For Visual Composer Version 2.0 | Par Nasir
La sentinelle antispam Version 3.1.1 | Par Marcel Pol
Loco Translate Version 2.7.1 | Par Tim Whitlock
ManageWP – Worker Version 4.9.20 | Par GoDaddy
Matomo Analytics – Statistiques éthiques. Observations puissantes. Version 5.2.0 | Par Matomo
Solid Security Basique Version 9.3.6 | Par SolidWP
UpdraftPlus – Sauvegarde/Restauration Version 1.25.2 | Par TeamUpdraft, DavidAnderson
User Role Editor Version 4.64.4 | Par Vladimir Garagulya
User Role for Flamingo Version 1.0.1 | Par Yannick Zipf
WP Super Cache Version 2.0.0 | Par Automattic
Yoast SEO Version 24.5 | Par L’équipe Yoast
Éditeur de page WP Bakery Version 7.9 | Par Michael M – WPBakery.com
Again thanks for help
Hi,
Usually cache or GDPR Cookie plugins can create conflict with loading of necessary scripts. As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
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Hello,
Is the theme compatible with version 6.7.1 of wordpress?
Thank you / Sincerely
Hello,
Thank you for reaching us!
This theme is compatible with the latest version of WordPress.
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Hello, is this theme still in develop, or is “as is”. Client want this for two webpages 
. Thanks
Hello,
Thank you for reaching us!
All of the features showcased in the demo and listed in the Theme Features list can be achieved with the theme as is.
Once you import our demo content you will get all the pages and settings which you can adjust to your needs.
Do let us know if you have any additional questions.
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yes, but I thinked security updates, compatibility updates etc
Yes, the theme is supported and it will continue to be updated.
The current version of the theme is compatible with the latest version of WordPress and with PHP 8.0.
Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact our support and they will provide you with latest version.
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Hi there,
Is there a TikTok option for widget Attika Social Icon Group?
Thanks, Bole
Hello,
If this icon is not listed in the drop-down you can try using an Image or SVG widget.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Will this theme ever be available with elemntor page builder?
Hello,
At the moment there is no plan to add Elementor compatibility to Attika theme. We will forward your suggestions to our dev team to be considered to be added in one of the future updates, however, we cannot guarantee that this will be added.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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hello. Is there a way for showing all tabs closed in accordion widget?
Hello,
Please try setting the “Style” option to “Toggle” as shown in screenshot.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hello, how can i update WPbakery Page Builder plugin
Hello,
Please contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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Hello, I recently got an email from my hosting provider that said there is a vulnerability with the Revolution Slider plugin, which was bundled with Attika. This was Nov 23rd, I was wondering if there is any plan to update the bundled plugins soon? Thank you!
Hello,
Thank you for reaching us!
The theme and plugins will be updated, however, at the moment we don’t have an ETA when the update will come out.
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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