38 comments found.
My licence stopped workung after a while and now I can’t contact support because your support portal doesn’t even work. reach out to me and fix my licence ASAP
Apologies for the inconvenience! The support portal is functioning as expected. Here is the link: https://support.hibotheme.com/.
Best Regards
hello, how can I change the Get Started? from where?
Hi,
Thanks!
Please submit a support ticket through our support system so our team can assist you as expected.
Here is the link: https://support.hibotheme.com/
Best regards
I dont receive any email to confirm at your site. I check spam too.
Thanks!
Please create a support account first. Once your account is set up, you can log in and submit a support ticket.
If you still face any issues submitting a ticket, please email us at hello@hibotheme.com using the same email address you registered with.
Regards
yes i create account but I dont receive any email to confirm it. please check you site. I check spam folder too. I cant open ticket if the email dont confirmed.
I have send. Please confirm my email.
your theme is not seo friendly at all, verry huge, many errors…
Thank you for reaching us.
Could you please share more specific details about the SEO issues you’re experiencing? It would be very helpful if you could provide examples or screenshots through our support system so our team can investigate and assist you more effectively. https://support.hibotheme.com/
Best regards
I am facing an issue with my website while trying to edit homepage using Elementor. Whenever I click to “Edit with Elementor” from the top menu, I am redirected to a “Page Not Found” error.
Please fix this ASAP.
(I guess Norflo Toolkit plugin is causing a conflict)
Thank you for sharing your concern! Based on the symptoms, this does not appear to be caused by the theme itself. This issue usually happens when WordPress permalink rules, caching layers, plugin conflicts, or hosting security settings block Elementor editor requests.
For quick fixing, please first refresh permalinks (Settings → Permalinks → Save Changes), clear cache, and temporarily disable other plugins to identify any conflict.
If the issue continues, please open a support ticket and share temporary admin access so our team can check the site configuration and help resolve it quickly.
Here is the link: https://support.hibotheme.com/
Best Regards
Ok, I just submitted a ticket to your support portal
Thanks!
We have responded to your support ticket.
Regards
My homepage isn’t loading, other pages are loading fine.
Thanks!
Please email us at hello@hibotheme.com and share a screenshot of the issue so we can assist you further.
Regards
i have just update theme and There has been a critical error on this website when i try to edit page. i have troubleshot and found that Norflo Toolkit not compatible with Elementor.
Thanks for reaching out!
Please make sure you have updated the Norflo Toolkit plugin as well. You can follow the update instructions in the documentation here: https://docs.hibotheme.com/envydoc/norflo-theme-documentation/installation-and-update/theme-updates/Regards
i have follow but not found Norflo toolkit. after reinstalling theme its doesn’t showing theme plugin and also its not inside theme folder. can you check please or send me direct download link for norlo toolkit. i have delete the plugin and unable to find it.
Thanks!
You can find the Norflo Toolkit plugin inside the theme folder. Please navigate to:
Themes → Norflo → lib → plugins
You’ll see the plugin there.
Regards
Hi, I’m interested in purchasing this theme and would like to know if your support team is currently active and available to assist with any issues that may come up. Thank you
Thanks for your interest in our theme!
Yes — our support team is fully active and ready to assist you with any theme-related issues or guidance you may need. After your purchase, feel free to reach out to us anytime through our support ticket system: https://support.hibotheme.com/
Regards
i purchase the theme, am having issue and I try to sent ticket it not working. so here is the issue:
First is the header: i selected the primary header two, the dark header, but the menus are not showing. and i also add a hear image nothing is showing, how can it be fixed? also when you go to another page you see the white header.
secondly, how can i create subscription and connect with WooCommerce?
and also the loading page animation that show (NORFLO), how can it also be change?
Thanks!
We have responded to your email. Kindly check it.
Regards
but my issue haven’t been resolve, you keep asking me to contact support while support ticket is not working , to fixed my issue so that i can deliver the work to my client, it been a day just trying to reach your guys
We’ve responded to your email, kindly check your inbox.
Regards
Hello,
I’m interested in purchasing the Norflo – ISP & IPTV Services WordPress Theme, but before proceeding, I have a question about integration.
I’m currently working with an external eSIM provider API and would like to know if this theme can be easily integrated with third-party APIs or custom backend services. Since the theme is not fully native WordPress (as it seems to rely on custom frameworks and plugins), could you please clarify:
Whether it supports custom API integrations (via PHP or REST API endpoints)?
If there are any built-in options or documentation for connecting external providers or APIs?
Whether you recommend any specific approach to adapt it for such integrations?
Thank you for your help!
Thank you for your interest in the Norflo – ISP & IPTV Services WordPress Theme.
The theme doesn’t include built-in support for custom API integrations; however, this functionality can be implemented through custom development.
If you’d like to integrate your external eSIM provider API, please share your requirements with us at hello@hibotheme.com , and our development team will be happy to review them and guide you accordingly.
Best regards
Hello,
I recently purchased the theme and downloaded the license PDF, but the activation code appears as invalid.
I am unable to open a support ticket on your website because the system requires verification of the activation code, which fails.
Please advise how I can submit a ticket (or send you the activation code and theme download files) without the automatic verification step. I can provide the purchase receipt and all necessary files.
Thank you for your help,
Hello,
Thank you for reaching out and for purchasing the theme!
Could you please try activating the theme again from your WordPress dashboard? It should work now.
To submit a ticket, please create a support account first. Once your account is set up, you can log in and submit a support ticket — our team will assist you promptly.
Regards
Hi, I’m having an urgent issue with the Norflo theme. It deactivated by itself and now shows “The purchase code is invalid!” when I try to activate it again.
I also tried submitting a ticket on your website but got: “Apologize! No purchase found with the provided key!”.
This is urgent since my website is currently not showing. Please assist as soon as possible.
Thanks!
We’ve responded to your email — kindly check your inbox.
Best regards
hello ibuy the theme but the activation code do not work they told me to double check but even when i do that , they give me to open a ticket in the hibo verification ticket when i put the key they told me : Apologize! No purchase found with the provided key! , my mail is and i buy it here in themforest is Mbenamer12@gmail.com
Thanks for the message!
Please submit a support ticket so our team can assist you as expected. Here is the support system link: https://support.hibotheme.com/.
Best Regards
Hello in the price section in iptv can we ad another price duplicate the price panel and ad another pnael like 5 instead of 3 , can we do this changes with elemntor ?
Hello another question please , can i do modification with elemntor or elemntor pro in the iptv template
Thanks for your question!
The theme is built with Elementor, so you can customize the pages from Elementor’s edit mode.
If you have Elementor Pro, you can also use it seamlessly with the theme for additional design flexibility and features.
Best regards
Hello please i want ask something before purchasing, in the iptv theme can i change the colors ? The maron color in the backround and do with and blue ? Is that possible with elementor
Thanks for your interest!
Yes, you can change the colors. The theme has a global color change option in dashboard → Theme Options → Styling Options.
You can check the documentation here: https://docs.hibotheme.com/envydoc/norflo-theme-documentation/theme-configuration/theme-options/
Feel free to reach out if you have any other questions.
Best regards
I’m facing an issue where the header color resets to the default when scrolling down the page. I want the header color to stay the same even when I scroll. Can you help me fix this?
Thanks! Please submit a support ticket so our team can assist you as expected. Here is the support system link: https://support.hibotheme.com/.
Best Regards
Hello, I purchased the Norflo theme and tried importing the IPTV demo, but it doesn’t look like the demo shown on your website. The images and most design elements are missing, and only the header appears. Please help me fix this.
Thanks for the message! Please follow the demo installation process outlined here: https://docs.hibotheme.com/envydoc/norflo-theme-documentation/importing-demo-contents/automatic-import/
If you need any further assistance, please submit a ticket through our support system and provide your WordPress admin access so our team can investigate and process your ticket.
You can submit a ticket here: https://support.hibotheme.com/
Best regards
no demo downloads on my website
Thanks for reaching out!
Please follow the documentation to install the demo content: https://docs.hibotheme.com/envydoc/norflo-theme-documentation/importing-demo-contents/alternative-import/
If you still need any assistance, kindly submit a ticket through the HiboTheme Support System and provide your site admin access so our team can assist you further.
HiboTheme Support System: https://support.hibotheme.com/
Best Regards
I cannot find the purchase key so I can complete purchase verification that the theme is prompting me for
Thanks for reaching us! You can find your purchase code by following these steps:
- Log in to your ThemeForest account.
- Click on your profile picture (top-right corner) and select “Downloads”.
- Find the purchased item and click “Download”.
- Select “License Certificate & Purchase Code” (available in PDF or text format).
- Open the downloaded file to find your purchase code.
Feel free to ask if you have any other questions.
Regards
hi i just signed up for support but i received no confirmation on my email rickprins1970@gmail.com
can i get some help please? i can not submit support tickets
Hi,
First and foremost, I sincerely apologize for the inconvenience caused by the email issue. I completely understand how frustrating it can be when you’re trying to sign up for support but don’t receive the necessary confirmation email.
We identified a temporary issue with our email system, which unfortunately affected your ability to receive the verification email. The good news is that this issue has now been fully resolved. You should now be able to resend the verification email and complete the account verification process without any problems.
To proceed, please follow these steps:
1. Go to the login page of our support portal.
2. Sign in using your registered email (rickprins1970@gmail.com).
3. If prompted, resend the verification email and check your inbox (including the spam/junk folder) for the confirmation link.
4. Click on the link to verify your email and gain full access to submitting support tickets.
If you still don’t receive the email after resending it, please let us know right away, and we’ll manually verify your account for you.
In case you face any further issues or need immediate assistance, feel free to reach out to us directly at hello@hibotheme.com, and we’ll be happy to help.
We truly appreciate your patience and understanding. Our team is always here to assist you, and we value your support. Let us know if you need any further help!
Best regards
I followed your instructions exactly, but I’m still unable to confirm my email in the support panel, which prevents me from creating a support ticket. Additionally, I sent an email to hello@hibotheme.com a month ago but have not received any response.
My work has been on hold for quite some time, and I urgently need assistance to resolve this issue. Please help me create a support ticket as soon as possible.
Apologies! We’ve checked our inbox and couldn’t find any email from rickprins1970@gmail.com.
Kindly send us an email at hello@hibotheme.com using that email address.
Regards
I sent the e-mail again. Just now. Also check the spam inbox to be sure. I look forward to your reaction. Thanks
i can’t event find import demo on my dashboard
Thanks! Please check your submitted ticket in our ticketing system we responded to your ticket.
Regards
nothing helps me in the support ticket , is this website gonna make me wait two days to set up it ?
Thanks!
- First, you need to install the required plugins. Please refer to the documentation link here: https://docs.hibotheme.com/envydoc/norflo-theme-documentation/installation/plugins-installation/
- Then, follow the demo installation process here: https://docs.hibotheme.com/envydoc/norflo-theme-documentation/importing-demo-contents/
We have also responded to your support ticket.
Regards
