255 comments found.
two widgets on our homepage have stopped working: 1. Clients Carousel (logo slider) — logos are visible but the slider does not move 2. Counter widget — numbers are visible but the counting animation does not start. Please could you help
Hi there,
We’re sorry to hear that you’re experiencing difficulties with the theme.
We need to investigate the issue from our end. Could you please provide temporary admin access (username, password, and domain URL) and ftp credentials? This will allow us to check the issue in detail and offer an appropriate solution
For any further queries or concerns, please feel free to contact us directly at support@wedesignthemes.com.
Thank you!
Thank you very much for your support. Whenever I encounter a problem, you respond quickly and resolve it efficiently. You truly provide excellent support. Thanks again.
Hi there,
Thank you so much for your kind words!
We’re really glad to hear that our support has been helpful to you.
If you ever need further assistance, feel free to reach out anytime – we’re always here to help.
Thanks again for your continued trust!
Any Black friday promo sales?
Hi there,
Sorry for the inconvenience.
Currently, we are not offering any Black Friday promotion. To know more about available discounts, please contact us directly at support@wedesignthemes.com
Thank you.
I messaged you earlier but haven’t received a response yet. It seems the theme has some bugs — the animations aren’t working like in the demo, and several images appear to be low resolution.
Additionally, when I try to edit the pages with Elementor, multiple errors and bugs are showing up. Please check your email to see if there’s any update or reply from the theme support team.
Hi there,
We sincerely apologize for the delay. We have already replied to your email — kindly check and let us know.
Thank you!
Any plans to update?
Hi there,
Yes, we are actively working on updating the theme to be fully compatible with the latest versions of WordPress and Elementor. The update is scheduled to be released next month.
Thank you for your patience and understanding.
Good day…
I would like to know what additional purchases are needed to have FULL 100% (percent) control over all aspects of this theme??? Do I have to purchase anything separate to have FULL editing, and not just the basic theme features???
Hi There.,
Thank you for contacting us and showing interest in our theme. You don’t need to purchase anything additional if you buy this theme. It already includes all the necessary plugins, allowing you to edit all pages as per your needs.
Please feel free to contact us if you have any queries. We are happy to help!
Thank you!
Thanks for the quick response. The reason I ask these questions is because in the past I have purchased themes that claimed their theme is 100% (percent) fully customizable, and after purchasing and then working with the theme, features to have full control and customizability could only be done by purchasing further plugins or editing programs or licensing such as Elementor, or WPBakery, or Slider Revolution…
So, are there additional purchases needed to have FULL 100% (percent) control over ALL aspects of this theme???
Do I have to purchase anything separate to have FULL editing, and NOT just the basic theme features???
I have purchased themes in the past that claimed their theme is 100% (percent) fully customizable, and after purchasing and then working with the theme, to have FULL control and customizability I had to UPGRADE plugins or editing programs or licensing such as Elementor, or WPBakery, or Slider Revolution in order to have FULL control and FULL customizability…
Therefore, I ask again, DO I NEED to UPGRADE any element within your theme to have FULL control and customizablility of EVERY feature and not just a basic limited editing capacity…
Please can you help me edit the footer and the header, I can’t control this in the elementor ! It’s urgent please !
Hi there,
If you’re unable to edit the footer and header in Elementor, please ensure that Elementor is properly set up:
Go to WordPress Dashboard > Elementor > Settings
Make sure the necessary options are enabled
Ensure the Header and Footer are checked
Refer to this screenshot: https://prnt.sc/d9mCAsjTw6r5
Edit Header & Footer with Elementor:
Once the settings are enabled, try editing the Header and Footer using Elementor.
Refer to edit header : https://www.youtube.com/watch?v=ENDODUSTga4
Refer to edit footer: https://www.youtube.com/watch?v=FG2W_25UGxQ
If the issue persists, please provide more details or a screenshot of the problem so we can assist you further.
Thank you!
Hi! Unfortunately, the demo I downloaded does not have full functionality like on your demo. Can you help me to solve this problem?
Hi there,
Sorry for the inconvenience you faced. We can’t find the exact issue. Kindly share the query in detail with a screenshot to help us better understand and resolve it.
If you think resolving the issue requires access to your WordPress login or FTP, please share the details with support@wedesignthemes.com.
Thank you for your understanding!
Hello dear support ,
Previously, you mentioned that an update for PHP 8.4 would be coming soon. Is there any update on this? Has the theme been made compatible with PHP 8.4
Hi There.,
We are currently working on updating the Gaaga theme to be compatible with the latest PHP version. The update will be available on ThemeForest within a week. Thank you for your patience
Thank you!
the new version seems to be renewed, this version is compatible with php 8.4
?
Hi There.,
We recently updated the theme to be compatible with PHP version 8.4. If you are facing any difficulties with the latest update, please let us know, and we will be happy to assist you
Thank you!
could you help about this update ,
Dear Support I am having trouble updating, I sent you an e-mail. Can you help me update?
Hi There.,
Please note that theme updates may result in the loss of content. Therefore, we strongly recommend creating a full backup of your site before performing any updates or actions.
Please refer to update the theme: https://docs.wedesignthemes.com/dt_articles/updating-theme-via-wordpress-dashboard/
Please in this theme you want to delete the below-mentioned outdated version plugins.
Refer : https://prnt.sc/BmIL58Ydo9BC
We have also replied to your email. Kindly check and let us know.
Thank you!
We did update , but some pulugın doesnt change any version , Is ıt normal ?
GaaGa Light before 1.0.3 after update 1.0.4 Gaga plus version before 1.0.2 after update 1.0.2 GaaGa Pro version before 1.0.3 after update 1.0.4 Wedesign Tech elemantor before 1.0.7 after update 1.0.7 WeDesignTech Portfolio before 1.0.0 after update 1.0.0
GaaGa Light before 1.0.3 after update 1.0.4 — Gaga plus version before 1.0.2 after update 1.0.2 —GaaGa Pro version before 1.0.3 after update 1.0.4 -—Wedesign Tech elemantor before 1.0.7 after update 1.0.7 — WeDesignTech Portfolio before 1.0.0 after update 1.0.0
Hi There.,
Yes, we have checked our theme and plugin compatibility. If we encountered any issues, we fixed only those specific plugins and updated their versions accordingly. The remaining plugins have the same version as before since we did not encounter any issues with them. If you face any further issues, please let us know, and we will be happy to assist you.
Thank you!
Dear Support Team,
I am encountering a warning message on multiple pages of my website. Below is an example link where this issue can be observed: https://ishas.in/trends-in-graphic-design-for-2024-2/The warning message reads: “Warning: Undefined array key ‘title_vertical_align’ in /home/ishasin/public_html/wp-content/plugins/wedesigntech-elementor-addon/inc/widgets/heading/class-widget-base.php on line 1510.”
This message appears in several areas across the pages. At times, the warning is repeated multiple times at the beginning of the pages before the actual content begins.
I kindly request your assistance in resolving this issue at the earliest. Please let me know if you need any additional information or access to address the problem.
Hi,
Thank you for reaching out to us regarding the warning message on your website.
In order to investigate the issue and assist you more effectively, please share your site’s WordPress login credentials directly with us at support@wedesignthemes.com. This will allow us to review your query and work on resolving the issue promptly.
We look forward to your response and are eager to help you resolve this issue as quickly as possible.
still same issue
Hi There,
We have resolved your issue. Please take a look at the following link: https://prnt.sc/7ceDk57RZ1E3
Additionally, please clear your cache and check the update.
If you have any further questions, feel free to contact us. We’re happy to help!
We have identified a few issues on our website that seem to be related to the theme, and we would appreciate your assistance in resolving them. 1️⃣ Duplicate H1 Tags – We have noticed that an H1 tag with the text “Join Our Mailing List” appears on our website, but we did not add it. Could you please confirm if this is generated by the theme, and if so, provide guidance on how we can remove or modify it? 2️⃣ Email Addresses in Plaintext – Our website currently displays email addresses in plaintext, making them vulnerable to spam. Could you advise if the theme has built-in functionality to obfuscate or encrypt email addresses? If not, what alternative solutions would you recommend? 3️⃣ Excessive Inline CSS (8 styles detected) – We observed that several inline CSS styles are being used across the site. Is there a way to move these styles to an external stylesheet within the theme’s settings? If this is not possible, could you guide us on how we can manually optimize the styles? If any of these issues cannot be resolved within the theme, please let us know alternative methods to fix them. Your support in addressing these concerns would be greatly appreciated.
Can the red color of the entire website be changed to other colors?
Hi There,
Thank you for your interest in our theme.
Yes, you can customize the colors of the entire website, including replacing the red color, to suit your preferences. If you have any questions or need assistance, please feel free to reach out.
Thank you!
I’m facing problem with when i edit “Portfolios List” its not work proper and website load time is very bad website not work properly
Hi There.,
Kindly refer to this video tutorial on how to edit portfolio listings
Please refer:
https://youtu.be/6VHQ4DfFJOY?si=IftXEWN2pzDV8tvy https://youtu.be/Zdd53A-Mnns?si=kgxdSRV14Cbbz2kEIf the issue persists, please provide more details about it and share screenshots related to the problem so we can investigate further
kindly follow these key steps to improve performance : Enable Caching: Ensure page caching, mobile caching, and cache expiration are properly set up.
Optimize CSS & JavaScript: Minify, combine, and defer CSS/JS files in cache plugin settings.
Lazy Load Images/Videos: Enable lazy loading to load media only when visible to the user.
Optimize Fonts: Preload fonts and consider using system fonts to improve loading speed.
Database Optimization: Clean up your WordPress database by removing post revisions, drafts, and expired transients.
Use a CDN: Set up a Content Delivery Network (CDN) to offload static content for faster delivery.
Optimize Images: Use an image optimization plugin (e.g., ShortPixel, Smush) to compress images for faster load times.
Cache plugin: You can use a cache plugin to improve the performance of your WordPress site. Cache plugins can speed up your website by storing static versions of your pages, reducing server load, and minimizing the time it takes to load your pages
Thank you!
Hi i want to know how to change a few elements of theme. 1. How to change a Background color of loading screen 2. How to change a color of icon in “pricing plan” 3. How to change a color of scroll-progression bar on top of site 4. How to change a hover color of links on site 5. How to change background of “Carrer” ang color of hover fonts in that section
Hi.,
Before addressing your queries, we would like to know which version of our Gaaga theme you are using on your site, as it offers two versions: Dark and Light. This information will help us assist you more effectively.
Additionally, we kindly request you to share your site’s WordPress and FTP login details directly at support@wedesignthemes so that we can check your site and address your queries properly.
We also noticed your ratings for this theme. Thank you so much for your valuable feedback, including the 5-star rating and kind words. Your appreciation motivates us to continue delivering excellent service and support to our customers.
Thank you!
I have a problem with the theme
For the last 10 days was working well but now don’t show website correct
https://creativehand-sa.com/Hi There.,
We have reviewed your site, and it appears to be working fine on our end. Could you kindly provide more details about the issue? Sharing a screenshot related to the issue will help us investigate further.
Thank you!
Hello I want to install the demo content of my theme: Gaaga – Creative Agency Theme and I get the following error: Invalid byte position (current: 0, received: 0) My Wordpress version is 6.7.1
Need your help please
Hi.,
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ Support So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
dear support We are using the WPML plugin for automatic translation from Turkish to English. However, we are experiencing issues, particularly with the homepage, the “Our Services” page, and similar pages. While some pages are translated without any problems, others fail to translate. This has been quite challenging for us, and we have not been able to find a solution. We contacted WPML support, and they recommended consulting a developer. Could you please provide urgent assistance? I will send the necessary user credentials via email. Thank you!
Hi.,
We have reviewed your email and responded to it. Kindly check the email and continue your request within the same thread so we can address your needs promptly.
Thank you!
I am very grateful for your prompt support and assistance.
I have sent you a second email and included a video clearly demonstrating the issue.
Thank you.
Hi.,
We have reviewed your email and responded to it. Kindly check the email and continue your request within the same thread so we can address your needs promptly.
Thank you!
Hello – In the RTL version, while using Hebrew, the direction of certain titles appears incorrect; for instance, the first letter is displayed at the end. Despite applying various CSS fixes, including adjustments to direction, the issue persists. You can view an example here: https://share.cleanshot.com/t2RRtXqT. Additionally, the hero section and the horizontal timeline are not rendering properly on mobile devices. Link for reference: https://multimarketing.co.il/.
Hi.,
We have checked your site and confirmed that the content direction has been properly changed to Left-to-Right. However, if you are using default English content, it may appear as though the direction has not changed. We recommend removing the English content completely and replacing it with Hebrew content to verify the changes. additionally, if you are facing the RTL issue in any specific area please share more information along with the screenshot, it will help us to understand better and investigate effectively.
If the issue persists, kindly send your request directly to support@wedesignthemes.com so we can investigate further and assist you promptly.
Thank you!
I am encountering two performance issues regarding site health. Could you please assist me with this matter?
1. A PHP session is created by the `session_start()` function call. This situation prevents REST API and callback requests. The session must be closed by `session_write_close()` before any HTTP request is made.
2. Not all plugins have declared compliance with Consent API guidelines. Please contact the developer.
Hi.,
Apologies for the inconvenience.
To investigate the issue, please share your site’s WordPress login credentials and either FTP or cPanel access directly at support@wedesignthemes.com so we can check the problem and assist you further.
Thank you!
Hello, where can i change “next slide” in the slider. And where can i change “read more” in the elementor module “project listing”? I am also unable to disable the output of the author on the post sites. Kind regards
Hi Juan666.,
1) Kindly refer to the short video for instructions on how to edit the slider image.
Refer: https://youtu.be/S3rkROzwEvg
2) Kindly refer to the image below to change the text.
Refer: https://prnt.sc/zbeaG9obfXn6
3) Please navigate to Appearance -> Customize -> Additional CSS and add the following code into the text area to disable the author name.
.meta-author-info { display: none !important; }
Thank you!
Thank you.
Found the translation for “next slide” in the plugin wedesigntech-elementor-addon.
Can you help me for the #3? I need to completly remove the author.
Hi Juan666,
We would like to inform you that your support period has expired. If you require further assistance from us, we kindly request that you renew your support period. You can find more information about support extensions by visiting the following link: https://help.market.envato.com/hc/en-us/articles/207886473-
To extend your theme support, please follow the instructions provided in the following knowledge base link: https://support.wedesignthemes.com/knowledge-base/how-to-extendrenew-your-support-period/.
Thanks!
Hello, We´ve purchaised this theme a while ago, but with an update of the plugin Gagaa an error appeared on the footer of our website www.wujuplanet.com, please tell us how can we correct this error
’, { ‘anonymize_ip’: true });
Thanks! Mauro
Hi.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ Venusweb Support So that, we can check and have a clear look form our end.
Please send your request to us directly at this email support@wedesignthemes.com
The Plugin “Unyson” has been removed from wordpress.org but is still installed on your site.
Do you have any suggest for future .What we should do
Hi.,
Please download and install the plugin from this link: https://themessupport.com/wp-content/uploads/2024/06/wdt-demo-importer.zip
Once installed, navigate to Tools > Demo Content Install. You will find the option to install the demo contents. Simply click the “Install” button
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/ If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ Support So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
thank you , the support team was very helpful , they have an excellent support team ,
Hi.,
Hope your issues are solved.
If you are happy with our theme, kindly rate us. Have a look at the video for the rating process. https://youtu.be/bMTw_RFbk-A Hoping for a 5 star rating from your end 
