79 comments found.
Hi,
I am considering purchasing the FreeAgent theme.
My goal is NOT to build a full freelancer marketplace. I only want to: - Allow freelancers/vendors to register and list profiles - Charge them a monthly subscription for having their profile listed - Optionally, charge extra for profile highlighting/featured listing - No job/service posting, no employers, no projects, no payments for services
Can the theme’s subscription/payment system handle this scenario, either via settings or hooks, without the marketplace features? Or would this require custom coding?
Thank you for your guidance!
Hi,
Thank you for your interest in the FreeAgent theme.
The theme supports freelancer registration, profile listings, and paid subscriptions (including featured/highlighted profiles). However, the subscription system is built around a freelancer marketplace structure.
We strongly recommend that you review the live demo carefully to ensure the available features match your expectations. Completely disabling marketplace features (jobs, employers, service payments) and using the theme only as a freelancer directory is not possible via settings alone and would require custom coding.
If you need functionality different from what is shown in the demo, you should either hire a developer or use our customization services after purchase.
Please let us know if you need further clarification.
Kind regards, the JWSThemes Team
Is there the feature to enable the administrator to approve listings before they appear live on the site? This avoids spam listings and contact details being placed within the listings etc.
Hi,
Thank you for your question.
At the moment, the theme does not have a built-in feature that allows the administrator to approve listings before they go live.
However, this can be handled as a small customization. We can quickly adjust the workflow so that when a listing/job is submitted, its status is automatically set to Pending instead of being published immediately. This means the administrator can review and approve it manually before it appears on the site, helping to prevent spam listings and unwanted contact details.
Please note:
This specific adjustment is considered a small customization, and we can support it to help ensure a better experience for you.
Other customizations that have a wider impact on the system or require significant development time may be outside the scope of standard support.
To proceed, please open a support ticket at our Support Center and mention this request clearly: https://jwsthemes.ticksy.com
Our support team will review your case and advise you on the next steps.
We look forward to assisting you further and making sure you are satisfied with the theme.
Best regards, the JWSThemes Support Team
Thanks team, as I already have an open ticket, it will not allow me to open a second one to request the above. Please action my open ticket, so I can proceed with the above request.
Hi,
Thank you for your message.
Please be advised that all support requests are handled strictly through our Support Center ticket system. Since you already have an open ticket, there is no need and no possibility to open a second ticket for the same or additional requests.
Kindly continue all communication by replying directly to your existing open ticket. Our support team will review and handle all your requests within that ticket to ensure proper tracking and faster resolution.
Support Timeframe
Standard response time: within 24 hours (business days)
For issues related to bugs or custom code investigation: up to 48 hours or more, depending on complexity
We appreciate your cooperation in following the ticket process, as this is the only official support channel we provide.
Thank you for your patience and understanding. If you have any updates or additional details, please reply to your open ticket and we will assist you as soon as possible.
Kind regards, the JWSThemes Support Team
I just bought the script and followed the installation process ensured that all plugins are installed but for some reason the [jws_dashboard] shortcode is not rendering the dashboard.
Never mind I got it to work, I saw there is an option to make the admin assume the role of either employer or freelancer.
Hi,
Thank you very much for purchasing the FreeAgent – Freelance Marketplace Elementor WordPress Theme from JWSThemes.
We’re happy to hear that you were able to resolve the issue with the [jws_dashboard] shortcode and identified the admin role assignment feature between Employer and Freelancer.
Please note the following important support information:
Support Policy: All technical assistance is provided exclusively through our official Support Center: https://jwsthemes.ticksy.comResponse time is within 24 business hours. For issues involving bugs or requiring code-level investigation, resolution may take up to 2 days or more.
To request support:
Open a new support ticket at https://jwsthemes.ticksy.com
Include your WordPress admin login and FTP details if there are errors or layout issues.
Attach screenshots to help us understand the issue clearly.
Thank you once again for choosing our product. If you have any further questions, please don’t hesitate to contact us via the Support Center.
Best regards, JWSThemes Support Team
Is it possible to add custom payout options from the backend of the system? Say we wanted to add Zelle, Cashapp etc? Does it have the capability to create custom form for those payout options?
For payments (Wallet deposits) is it required to use Woocommerce? Do you have a built in system that allows for stripe and Paypal?
Is the chat handled as a custom post type or is it stored in a different database? My concern is heavy usage of the post and postmeta tables, which would make the website slower as more people start to use the site.
Don’t get me wrong your theme looks suuuuuper awesome, and I can’t wait to use it on one of my websites, just that I don’t want to run into performance issues down the road.
Hi,
Thank you so much for trusting and choosing our theme. We truly appreciate your support! Since you have already purchased the theme, you are entitled to 6 months of official support, which includes: - Bug fixing. - Guidance on using theme features. - Assistance with theme-related issues covered under our support policy. However, please note: What is not included in standard support: - Custom feature requests - Modifying or extending theme functionality - Third-party plugin integration or conflicts
For any customization or requests beyond our support scope, you’re welcome to hire any developer of your choice. That said, we also offer Professional Theme Customization Services at JWSThemes. If you’re interested:
Please send us a detailed list of the features or changes you need. Our technical team will review and get back to you with a solution and quote. Customize Service Info: https://jwsuperthemes.com/our-services/
Kindly avoid posting multiple comments in the ThemeForest Comments section — that area is strictly reserved for pre-sale questions only. For technical or post-purchase issues, please submit a ticket at our Support Center: https://jwsthemes.ticksy.comShould you have any additional technical concerns, feel free to open a ticket with full details, and we’ll be happy to clarify further.
Best regards, JWSThemes Support Team
is there any options for freelancer to pause their gigs/ Available for new request options? i cant find it on the demo.
Hi, nice theme. Any price discount soon? Thanks
is there any options for freelancer to pause their gigs/ Available for new request options? i cant find it on the demo.
Hi,
Thank you for reaching out and for your interest in our theme.
To ensure your purchase rights and receive the best post-sale service, all support requests are handled exclusively through our official Support Center.
Please submit a support ticket here: https://jwsthemes.ticksy.com
When submitting your ticket, kindly include: A clear description of your question
Once we receive your ticket, our technical support team will promptly assist you and provide the best possible solution.
Thank you for choosing our products. We look forward to helping you further via our Support Center.
Best regards, the JWSThemes team
Prebuy qst: 1.can i disable in freelance dashboard payout, invoice, profile views, “your spending”? same function in employe dashboard. 2 can i get admin login to dashboard? 3. does i need aditional plugins? 4 Is it possible to make published works visible only to registered visitors?
Hi,
1) These sections are related to the user’s payment features. If you want to disable them (like payout, invoice, profile views, “your spending”), it will require some custom coding. When you purchase the FreeAgent theme, we can help you with this customization for free. Small custom requests are fully supported by our team. 2, No, we cannot provide admin login due to security reasons. 3) No, you don’t need to install any additional plugins other than the required plugins that come with the FreeAgent theme. All the necessary plugins for FreeAgent’s features have already been tested and included to ensure everything works smoothly. 4) Regarding showing posts (jobs, posts, etc.) only to registered users — By default, FreeAgent allows visitors to view job listings without registration. If you want to restrict access so that only logged-in or registered members can view certain content, you can use free plugins such as: Restrict Content (by WP) These plugins make it easy to hide specific posts, pages, or categories from non-logged-in visitors.
Regards, the JWSThemes team
where i can find info about that how work payper ads? is it package? can admin set how many time candidate apply job by package?
hello, how is your refund policy in case the theme doesnt fill my requirements? ty very much
Hi,
Thank you for your interest in our themes.
Please note that our themes are sold as-is and we do not offer refunds once a purchase is completed. We take great care to ensure that all features and capabilities are clearly presented in the product description, live demo, and detailed documentation prior to purchase.
All functionalities described in the product listing are fully included and documented. You can preview and evaluate the theme’s features directly on the Live Demo before purchasing. Additionally, our documentation outlines exact installation steps, supported plugins, configuration guidance, and theme capabilities.
We are happy to provide support for existing features and assist you in setting up or using them as described. However, we do not guarantee support for features outside the original scope. If you require custom development or additional functionalities beyond what is provided, we recommend hiring a professional developer.
If the theme does not match your technical needs or specific expectations, we kindly advise you not to proceed with the purchase.
Thank you for your understanding and cooperation.
Kind regards, JWSThemes Support Team
thank you very much fro your quick response. I understand and you are right, you offer pretty much access even like demo backend to try out before buy. Still I would like to know the wp admin side to see how the setting up works in wordpress. You would be the third theme I would purchase, because the first – just Gutenberg (for difficult to design), second theme too messy and yours seems to fullfillall needs for now. The point is, that I dont have a classical freelancer/employee case. In my case its kind of B2C project, that means I am looking for a theme where I can offer relocation services. People moving to country X they dont speak language, need a lot of help, later on services (gardening etc.) and on the other side businesses who help them and I am going to bring them together. Is there a way to set up kind of % commision for businesses when a job is done? ty
Hi,
Thank you for your thoughtful message and for considering our themes for your project.
We truly appreciate your detailed explanation and your interest in our work. Regarding your question about accessing the WordPress admin demo, we regret to inform you that we do not provide admin-side login access due to security and licensing reasons. However, all features visible on the demo site are included and well-documented. Our support team is available to guide you through the setup and usage of all built-in features after your purchase.
Regarding your project idea:
A B2C relocation service platform that connects individuals with service providers and includes a commission-based payment model.
Please kindly note that none of our themes (including the one you’re currently reviewing, and the previous two themes you mentioned) are designed to support such a complex, commission-based business logic out of the box. Our themes are focused primarily on providing a ready-made user interface (UI), including layout structures, design components, and integrations with popular WordPress plugins like WooCommerce, Elementor, and BuddyPress.
Demo content is provided strictly for UI demonstration purposes. It does not represent full backend business workflows or custom systems like commission tracking, payment splits, or CRM logic. These kinds of operations require custom development.
If your project requires assigning commission percentages to businesses after jobs are completed or managing workflows between users and service providers, we strongly recommend hiring a developer to customize the theme according to your specific business model.
We are happy to support you in setting up the theme within its built-in capabilities and can suggest plugins or general direction if available. However, please be aware that custom business logic like commission tracking is beyond the scope of our built-in feature set or support policy.
Thank you again for your interest.
Regards, the JWSThemes Support Team
ok, I read all the comments maybe not to ask twicw – but there was one user who also asked about the commission :
Is it possible to monetize by taking a % fee of each transaction?
Your answer:
Hi,
Yes. It’s possible to monetize by taking a % fee of each transaction.We will support and gudie to you this question after bought.
Regards, the JWSThemes team
So actually it is possible? ty
Hi,
Your requirements sound quite business-specific and would need extensive customization to work correctly. Also, please note that this theme does not have a refund policy for cases where expected features are not included by default. If this functionality is critical, we strongly recommend not purchasing with the expectation it will work out-of-the-box.
Regards, the JWSThemes Support Team
1) I purchased your theme and so far I can make all needed changes, without many struggle. Is it possible to kind of disable membership. I wont charge through membership, but % commission (was able to enter in Customizer). I made two fake account to see the workflow and as Employer I cant post a job due to membership – I am asked to ‘upgrade’. 2) I am asked to update Unyson Extensions there is an error: Backup & Demo Content cURL error 7: Failed connect to github-api-cache.unyson.io:443; Connection timed out CAn you tell me how to fix this, pls? thnx
Hi,
Thank you for your message.
For further assistance, please open a support ticket at our Support Center https://jwsthemes.ticksy.com and follow your ticket to receive updates from our team.
Kindly note that some custom requests—such as modifying the membership workflow to match your business model—are outside the scope of our standard support. So, you may hire a developer or something if you want.
Please include detailed screenshots or error messages in your ticket so we can verify and let you know which part is customization.
We look forward to assisting you further.
Best regards, JWSThemes Support Team
Hi, does the FreeAgent theme support OpenStreetMap instead of Google Maps? If not, can you provide a paid customization to integrate OpenStreetMap?
Thanks!
Hi,
Thank you for your interest in the FreeAgent theme.
At this time, the FreeAgent theme does not support OpenStreetMap by default — it is integrated with Google Maps for all map-related features.
However, since this is a customization request, you have full control to either:
Customize the theme on your own, or
Hire any third-party developer to implement OpenStreetMap
If you prefer to request this customization directly from our team, we do offer paid customization services. Please submit your request via our Customize Service form:
Customize Service Request Form: https://jwsuperthemes.com/our-services
Our team will assess the scope and get back to you with a quote.
Let us know if you need further guidance before purchase. We’re happy to help!
Best regards, JWSThemes Support Team
Looks like a nice theme! I’m looking for an option to operate it as a job board (not a freelancer marketplace). Is it easily customizable for this or do you have a demo or job board setup?
Hi,
Thank you for your interest in the FreeAgent theme!
Please kindly note that the available demo is designed primarily to showcase a portion of the theme’s features and user interface. It may not represent all possible configurations or custom use cases such as a dedicated job board.
We encourage you to review the item description carefully, as it outlines the full scope of built-in features. If you require a more specific or advanced setup — such as transforming the theme entirely into a job board — this will likely require customization.
In such cases, we recommend hiring a developer to implement the necessary adjustments according to your detailed requirements. Our team also provides custom development services if needed.
Thank you for your understanding.
Regards, the JWSThemes team
Hello. How can I send you a “before purchase” private question?
Hi,
If you encounter any issues with registration or wish to inquire about the theme’s features prior to making a purchase, please use the contact form located at the bottom-right corner of our profile: https://themeforest.net/user/jwsthemes#contact . Please note that we do not respond to support inquiries posted in the comments section.
Regards, the JWSThemes team
Thanks. Sure thing. Inmediately!
I have one more question: I’m testing your product demo. Is it possible to customize the “Add New Job” fields? I need the date field and other information relevant to my event hiring business.
Hi,
Yes, absolutely! You can fully customize the “Add New Job” fields, including adding a date field and other custom information that fits your event hiring business.
However, I want to emphasize that customizing these fields is outside the scope of our standard support policy. As per our support terms, this type of request is considered custom development.
You’re free to make these changes on your own, with a developer, or you can use our paid customization service if you prefer assistance.
Best regards, the JWSThemes Support Team
Hello, I am interested in your theme for building a musicians + event organizers marketplace. I would like to confirm if it supports the following:
Two user roles (musicians with profiles + organizers who can post needs/jobs).
A “Post Needs” feature where organizers can specify details including the event date.
Musicians can apply or send proposals to these posts.
Listings directory with search filters, ratings, and reviews.
Internal messaging system between users.
Monetization options: paid plans/subscriptions and also commission on transactions.
Could you please confirm if these features are included, or if some require add-ons?
Thank you!
Hi,
Thank you for your interest in our theme!
Please kindly confirm your specific needs and carefully review the demo and UI/UX design to ensure it aligns with your expectations before making a purchase. We do not provide any feature confirmation as a form of guarantee prior to purchase.
All advanced functionalities or workflows you mentioned may require customization after purchase. This process is considered custom code development, and you can either handle it with your own developer or request our paid customization service if needed.
Should you decide to move forward, we’ll be happy to support you after the purchase.
Best regards, JWSThemes Support Team
hi the demo link doesnt work and also your agency link. i want to check the theme and i wasnt able to
Hi Wassim,
Our demo link is working normally. Could you please send us a screenshot (image link) of the issue you’re experiencing so we can check further?
Best regards, the JWSThemes team
i like the theme – can this theme have ability to convert into cars listing website – like 2 Fields Make and Model link with each others so if we select make – its hows cars model in Model section
Hi,
Thank you for your interest in the FreeAhent theme!
To answer your question:
✅ Yes, the FreeAhent theme can be adapted into a car listing website — but it will require some customization.
Recommendation: If you're comfortable with light customization or have a developer, it's very doable. Alternatively, we also offer customization services — feel free to contact us if you'd like help setting it up!Regards, the JWSThemes team
How do I have Arabic and English and be able to switch between one or the other using a button etc?
Hi,
✅ This is a multilingual setup issue, which is outside the scope of after-sale support. ✅ You will need to use a plugin like WPML, Polylang, or TranslatePress to enable Arabic and English switching. ✅ Please note that while the FreeAgent theme supports RTL, configuring multilingual functions requires third-party tools.
If you still want guidance, feel free to open a ticket at our Support Center: https://jwsthemes.ticksy.com
Regards, the JWSThemes team
I would like to purcahse this theme. Can I disable job and employer profiles or hide from public view? What are the features I can disable and enable?
Hi,
Thank you for your interest in the FreeAgent Theme!
Yes, you can disable or hide the Job and Employer profiles from public view. Features You Can Enable or Disable The FreeAgent theme is highly flexible. You can enable or disable:
Job listings
Employer and candidate profiles
Application forms
Social login integrations
Email notifications
WooCommerce support
Blog, portfolio, testimonials, and more content blocks
If you require instructions on how to use an existing feature, you may open a new support ticket(only for buyer), and we will provide guidance and assistance. However, if you wish to modify a disabled feature or customize it to better suit your needs, please note that such requests may fall outside the scope of our support. In such cases, we can offer guidance on using existing theme features and resolve related bugs.
Best regards, the JWSThemes Support Team
Hello, I have a question. Can services (gigs) be created as subscriptions? I mean not membership subscriptions for members (sellers), but services, for example: 5,000 website visitors to your website every month.
As I can understand orders are processed via Woocommerce and every payment method that is available there?
Thank you
Hi,
Thank you for reaching out to us!
Regarding your question: Yes, it is possible to create services (gigs) as subscription-based products — for example, offering “5,000 website visitors per month” — using WooCommerce Subscriptions or a compatible add-on. This setup is different from membership subscriptions for sellers; it specifically targets individual service offerings on a recurring basis.
And you are absolutely right: orders are processed via WooCommerce, so any payment methods integrated into WooCommerce (such as PayPal, Stripe, credit cards, etc.) can be used for handling the subscription payments as well.
Please refer carefully to the FreeAgent details; all descriptions and demos are included within the support service. Some pre-sale questions will be confirmed by our team as possible or feasible, but this does not mean they are included after the purchase.
Best regards, the JWSThemes Support Team
