21 comments found.
hi, the theme has so many issues, very slow anf buggy as well, i can get the loop grid for products to load the query tab to load a certain cateogory to display the product on the home page
https://www.hussainm175.sg-host.com/We discussed this with you in the ticket. Please check your ticket.
Hello,
I have two things to inquire about since purchasing this.
1) I have had this at the top of my dashboard from day one, please tell me how to fix this I think its causing critical error on site now- Your theme (Utenzo) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.
If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Learn more about templates | View affected templates
2) I want to customize the dropdown part of a menu (there is an image and some sub menu items – it acts like a mega menu), but can’t figure out where to do that. Can you please point me in the right direction.
My purchase code is: 09724c3d-3f19-4768-af50-65d1bd8c0860
Thank you,
TJ
Hi, please open a ticket here https://beplusthemes.com/our-support/ with info your site, so our support team can help you there quickly! Thank you!
We are on our second website built with this theme now, thanks for the amazing support, really appreciated.
Thank you John 
Hi, the filters don’t work properly on this theme for the shop page
http://hussainm175.sg-host.comHi, please open a ticket here https://beplusthemes.com/our-support/ with info your site, so our support team can help you there quickly! Thank you!
email sent but no response till now my email is leplaisirsbvweb@gmail.com or check your inbox because I have emailed you on this address:bearsthemes@gmail.com
Hi, We have discussed with you via email. Please check your email.
another thing i have tested is that when ever I import demo content it starts to show critical error at my end
Hi, please open a ticket here https://beplusthemes.com/our-support/ with info your site, so our support team can help you there quickly! Thank you!
hi there i have installed theme and it is conflicting when ever i install elementor plugin espacially i tired everything to resolve this and checked the entire plugin section by disabling each one by one and I see a popup on dashboard named “Elementor Data Updater” and when I click on it then it says “There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.” please help me to fix this issue
Hi, please open a ticket here https://beplusthemes.com/our-support/ with info your site, so our support team can help you there quickly! Thank you!
Thanks for the amazing support, you guys are awesome
Your theme works quite poorly, I can’t explain anything about the plugin. or how I can’t translate phrases – Categories:, Related products etc: why don’t I know? Go in yourself and it may be correct, it could have been done very little, it can be edited on this website from the administration institution: you did it poorly. https://snb.day1.com.pl/product/blacha-do-pieczenia-fakturowana/?wyp_rand=703566
Hi, please open a ticket here https://beplusthemes.com/our-support/ with info your site, so our support team can help you there quickly! Thank you!
Hello, After activating the theme on my website I’m getting ‘There has been a critical error on this website.’ message when visiting it but not in admin panel. I’ve tried to disable all plugins exept theme required and also tried deactivating all. But didn’t help.
Edit: I’ve been using the theme for a month now and when updated to new wordpress it crashed.
Hi, please open a ticket here https://beplusthemes.com/our-support/ with info your site, so our support team can help you there quickly! Thank you!
Hello, I want to purchase your theme to configure a kitchen shop with accesories, wanted to ask you, this is for life purchase of theme? and if i will ned help, i will benefit from you some help to with configuration? thank you.
Hi, Yes, that’s correct. When you purchase the theme, you receive a lifetime license for it. This also includes free support for the first 6 months. If you need support after that period, you will need to purchase a new support package. This is the standard policy set by Themeforest. Thanks.
Do I get a slider pro license and acf pro license? If so, where is that?
Hi,
When you purchase Alone theme. You can use acf , slider not need license code. Because we are purchased Extend License for this plugin. When need last version, just talk with us, we will send to you last version via ticket. and support around element on our theme. Hope it is clear ! Please go to the link below and download the latest version of the plugin. – https://drive.google.com/drive/u/0/folders/1YzqsvD0snN32q96xlgsIyDNriaEachcF Thanks.
which version of elementor pro does this theme support ? I have elementor pro 3.26 but it is not working . The main issue is i am trying to update the main menu of the theme and it is not updating and crashes before publishing.
Hi, Theme compatible with new version of Elementor. please open a ticket here – https://beplusthemes.com/our-support/ with info your site, so our support team can help you there quickly! Thank you!Thank you!
How do i activate the Elementor Pro
Hi, When you purchase Utenzo theme. You can use all template we had with elementor pro from Utenzo theme. But when you want premium support and unlimited access to the template library from Elementor Pro you have to get separate licence. Hope it makes sense! If you need further assistance then, please open a ticket here – https://beplusthemes.com/our-support/ with info your site, so our support team can help you there quickly! Thank you!Thank you!
So, Utenzo gives me access to templates built with Elementor Pro, but doesn’t include an actual Elementor Pro subscription. Really? what is the cost of one Elementor Pro license?
Hi, sure, let’s help you! could please open a ticket here https://beplusthemes.com/our-support/ with info your site, so our support team can help you there quickly! Thank you
Hi there,
Please help me to import demo. All Theme Requirements are filled. However, when I start the importing it’s asking for Backup. If I don’t do it, it’s popping up Undefined, and when I press Yes it’s stacking on the Database Backup.
Hi, sure, let’s help you! could please open a ticket here https://beplusthemes.com/our-support/ with info your site, so our support team can help you there quickly! Thank you
Hi Team, I am Facing issue with menu option that which menu is showing at on home page, that isa not showing on menu section on backend, also when I am creating a new menu and try to locate that on home page its also not showing, Please look into this and fix this
Hi, You can edit the menu here. Please take a look. – https://prnt.sc/zsM87asNFWmE – https://prnt.sc/4pCMUkP8KUsr If the problem is not resolved, please open a ticket here – https://beplusthemes.com/our-support/ with info your site, so our support team can help you there quickly! Thank you!
Hi, I´m facing challanges to remove or edit the header and footer. Is there any way to do it without elementor pro?
We see that your website may have a memory_limit problem. Please update the memory_limit to 512M. If the problem is not resolved, please open a ticket here https://bearsthemes.ticksy.com/ with info your site, so our support team can help you there quickly! Thank you!
Great Work, Congratulations GLWS 
Thanks Bro 
Truly impressive work — heartfelt congratulations!
Thank you bro 
Congratulations GLWS 
Thank you ❤️