150 comments found.
Hi, I’d like to know how the doctor directory works? Where do I enter each doctor’s specialty information?
And how does scheduling an appointment work? Are plugins used?Thanks for your interest!
- In Hospa, the Doctor Directory is managed through the Doctors Custom Post Type. You can add or edit doctors’ information from dashboard by navigating to: Dashboard → Doctor → Add New. Please check this: https://docs.hibootstrap.com/envydoc/hospa-theme-documentation/page-post/custom-posts/how-to-add-a-doctor/
- For the appointment scheduling system, Hospa uses the BookingPress Appointment Booking plugin free version. You can refer to this guide: https://docs.hibootstrap.com/envydoc/hospa-theme-documentation/bookingpress-appointment-booking/how-it-works/
Best regards
I just purchase the theme, when i’m installing the demo, an error said The exucution failed. Please check error.log
Thanks for reaching out!
Please make sure your site meets the theme requirements before installing the demo content: https://docs.hibootstrap.com/envydoc/hospa-theme-documentation/installation-and-update/theme-requirements-wordpress-setup/
For demo installation, there are two available methods: https://docs.hibootstrap.com/envydoc/hospa-theme-documentation/installation-and-update/theme-installation-setup/
If one method doesn’t work, please try the other.
Additionally, you can submit a support ticket and share your error log so we can check it further: https://support.hibootstrap.com/
Regards
i sent support ticket, please check
Thanks! We have replied to your support ticket.
Regards
i tried updating the php setting, but still not working on Demo install.
any updates on my ticket?
Thanks! Replied.
Hi
Hello, I moved my website to a new domain. Please deactivate my purchase code (f57f52eb-96f9-4811-a915-9ec5fdd90b2a) from the old domain https://sezersarigoz.com so I can activate it on my new site.
my new site is https://ozlemmutlucetin.com
Thanks!
Please check now.
Regards
Hey I put code , but not accepted
94ab8f81-bfb5-4641-9a30-9efb714f5d6f
The purchase code is invalid! Please double-check your code carefully. Sometimes, the Envato API may not respond immediately, so try again after a few moments. If the issue persists, please submit a ticket in our support system here.
Thanks!
Please try again now — it should work as expected.
If you have any further queries, feel free to reach out to us through our support system: https://support.hibootstrap.com/Regards
Hi,
I am struggling with pulling doctors through into certain pages. I have created new doctor and facility categories and assigned them to the relevant doctors. However, when I go into a page where I may expect them to be picked up by the query, nothing appears unless I select no category and then I see them all.
Any guidance or a link to a tutorial would be greatly appreciated
thank you Lauren
Thanks for your message!
Please submit a support ticket and include screenshots of the sections so our team can investigate this further.
You can submit your ticket here: https://support.hibootstrap.com/
Best regards
Hi i am trying to activate the theme but i am showing below message: The purchase key already enabled , please disable that first! so please reset it and make it active for me
Thanks!
Please try again now and let us know if it’s working properly.
Regards
Unable to update Elementor Pro plugin
on edit page elementor Loading only please review it
Thanks for reaching out!
Please delete Elementor Pro from your Dashboard -> Plugins and reinstall it to get the latest version.
Also, make sure that both your theme and plugins are updated to their latest versions.
If you still encounter the same issue, kindly submit a support ticket and include a screenshot of the error so our team can review it further.
You can submit your ticket here: https://support.hibootstrap.com/ .
Best regards
Image uploading is taking too much time
Thanks for your message!
Please submit a support ticket and include all your queries along with relevant screenshots, so our team can assist you in the best possible way.
Support System Link: https://support.hibootstrap.com/
Regards
The backend is not responding while i am selecting an image
The website is not responding while editing services.
i am not able to show service mega menu on mobile
Thanks for your message!
The mega menu is not supported on mobile devices. For mobile, there is a dedicated mobile menu location, please use that for mobile navigation.
If you have any further questions, feel free to submit a ticket through our support system here: https://support.hibootstrap.com/
Regards
Hello I Try to update change on theme when I am login to wordpress Dashboard then Changes are showing updated. But After I logout from dashboard it is not showing updated changes I clear all cache reactivate the theme main demo but still not working
Thanks!
Please submit a support ticket at https://support.hibootstrap.com/ and include all the details along with relevant screenshots so our team can investigate this further.
Regards
when i am installing the demo import it will be auto failed aftersome time their is showing datebase import files import then the pop up of import is showing unable to import you demo Error Message: Execution Failed Please check error.log
Thanks for the message!
We have responded to your submitted ticket. Please check there.
Regards
I try to activate plugin Bookingpress but it is not activate when I click on activate again redirect and show activate why it is showing like this?
Thanks for reaching us!
Please install the plugin following the documentation link: https://docs.hibootstrap.com/envydoc/hospa-theme-documentation/tips-guides-troubleshoots/bookingpress-plugin-installation/
If you need any further assistance reach out us at our support system here: https://support.hibootstrap.com/
Regards
There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems,
Thank you for contacting us!
We’ve responded to your submitted ticket — kindly check there.
Regards
Purchase code not working? just downloaded now
Thanks for reaching out!
Could you please try again now?
If the issue still persists, please submit your query through our support system here: https://support.hibootstrap.com/
Regards
Hi Just downloaded 1.9 and updated it from 1.7.
Need few clarifications: 1) I was getting 503 error on 1.7 so I had to set PHP to 8.1. Did version 1.7 had issues with PHP 8.3/8.4?
2) Can I safely update PHP to 8.3/8.4 wit version 1.9?
3) Will the future update also need to be applied manually by downloading zip files like I did today?
Thanks!
Here are the clarifications:
1. The 503 error was likely due to compatibility issues. WordPress and WooCommerce compatibility with PHP 8.3 was fixed in version 1.8.
2. Version 1.9 is compatible with PHP 8.3.
3. For future updates, please follow the same documentation link as before.
Regards
Hi, I am getting 503 error on the pages when PHP is updated above 8.1. Is this normal? Will u be providing theme updates of PHP 8.2 to 8.4? Also I am not getting any update option from 1.7 to 1.9.
Thanks for the message!
Currently, the theme is compatible with PHP version 8.3. Please use any PHP version between 8.1 and 8.3.
To avoid errors, ensure you’re using the latest version of both the theme and the toolkit plugin. Here’s the update guide: https://docs.hibootstrap.com/envydoc/hospa-theme-documentation/installation-and-update/theme-updates/
If you have any further questions, please submit a support ticket here: https://support.hibootstrap.com/
Regards
No option to add the animation to individual elements in a section/container. Please refund the amount
Thanks for your message!
You can add animations to any section from Elementor’s edit mode:
- Open the page in Elementor edit mode and select the section you want to animate.
- Go to the Advanced tab → choose an animation from the Entrance Animation options.
- Here’s a screenshot for reference: https://prnt.sc/nt3FBe1_qkSQ
If you need any further assistance, please reach out to us through our support system.
Regards
