91 comments found.
Please reply to the ticket Ticket #4524833
Hello,
I must be very clear at this point.
So far, I have remained polite, correct, and very patient. I have even reformulated the same message several times to ensure that my three questions were clear and easy to answer.
Unfortunately, your replies to my Ticket #4524833 show that my messages are still NOT being read entirely, which is not serious nor acceptable for a paid support service. In practice, only the first question is partially addressed, while the remaining questions are completely ignored.
I am therefore explicitly asking you to READ THIS MESSAGE IN FULL and to reply to ALL questions below, point by point.
There are ONLY three questions !
Thank you in advance
Please check your ticket.
Hello,
How can I create a dependency relationship between two custom taxonomies without using categories? What I want is this: when creating a product and selecting something like “Car,” I don’t want the brands to appear as subcategories of “Car.” Instead, I want the brands to be treated as true custom taxonomies — so a custom taxonomy called “Brand” that depends on the “Car” taxonomy.
I also want to create a “Model” custom taxonomy that depends on the “Brand” taxonomy, so that when I choose the Opel brand, only Opel models are displayed, and when I select Mercedes, only Mercedes models appear.
Otherwise, what simple and effective solution could you suggest to achieve this behavior without making brands subcategories of “Car”?
Hi,
1: the “brands” is default in woocommerce. Read here https://woocommerce.com/document/woocommerce-brands/
2: You can choose custom taxonomy depends category. Read here https://ova-themes.gitbook.io/entox/main-features/admin-feature/create-category
Also you should make a ticket here https://ovatheme.ticksy.com/ so our supporter can support you easily.
Hi,
i’m having the bellow error on my website:
Fatal error: Uncaught Error: Call to undefined function ovabrw_dropdown_attributes() in /.../public_html/.../wp-content/themes/entox/elementor/widgets/product-search.php:786
Knowing that i have the foolowing plugins:
BRW – Booking & Rental Plugin Version 12.4.4 BRW – WCFM Addon Plugin Version 12.0.4 Contact Form 7 Version 6.1.3 Elementor Version 3.33.1 One Click Demo Import Version 3.4.0 OvaTheme Framework Version 1.0.2 WCFM – WooCommerce Frontend Manager Version 6.7.22 WCFM – WooCommerce Multivendor Marketplace Version 3.6.16 Widget Importer & Exporter Version 1.6.1 WooCommerce Version 10.3.5 YITH WooCommerce Wishlist Version 4.10.1
In fact, because of this problem, I can no longer edit my page with Elementor!
Thank you for addressing this very urgent issue.
Please update the theme to latest version. We fixed this problem.
Thank you for your help, the issue is fixed now, but unfortunatly i have to other issues now, please the same ticket n° #4517579. I replied with screenshots to explain my problems.
Thank you for your help
Hello, I’m stuck. Could you please answer my question? Thank you.
Please check your ticket.
hello again,I have just replied to your message and given you my WordPress admin and FTP credentials.
Thank you for your help.
Is there any news on the resolution of my problems?
Please check your ticket.
I want to thank you so much for your invaluable help! I now understand this conditional structure very well.
However, I have another small problem that’s bothering me ! Why does the “Brands” square (the sub-module of the “Products” module, not the custom taxonomy “Brand”) appear when creating any product category, whether it’s Car, Machines, Van, or House? This square is always displayed! For example, for the Hotel category, in addition to the linked custom taxonomies—Location, Area, View, and Bed—Brands is also displayed, which I don’t find relevant at all in this case!
NB: Please check the screenshot “capture 1.png” I sent you
Once again, it’s not the Brand custom taxonomy corresponding to the slug brw_brand that’s displayed, but rather the Brands sub-module of Products, and as proof, please check the attached screenshots “capture 2.png” and “capture 3.png” I sent you.
Thank you for explaining this behavior and telling me if it’s possible to make Brands only display ads for vehicles (cars, machines, vans) but not for houses.
Any news please ? Thank you
Hello, I’m contacting you again following up on my last request. Please help me resolve this issue.
Please check your ticket.
Hi,
Do you have a YouTube channel that offers a playlist explaining how to use the Entox theme ?
Thanks in advance.
Hello,
I already created a ticket: #4512380 but unfortunatly i still don’t have any response !!
Any way, after importing the demo, I get a message with many warnings (please check the attached file).
And on the home page i have a popup with the ollowing message: “Geocoder failed due to: REQUEST_DENIED” (please check the attached file).
Could you tell me what is wrong and what needs to be done to fix it?
Please check your ticket
Since I just purchased your theme, there’s something I don’t understand about how your support system works! Do I have to write to you here every time for my requests to be addressed, or is creating a ticket sufficient? For example, I created ticket number #4512380, and to get a response, I had to contact you again through ThemeForest. Furthermore, I followed up on ticket #4512380 because your response was incomplete, but I still haven’t received a reply!
Please address the second part of my ticket, which concerns a data import issue.
You just need to submit a ticket in our support forum, you don’t need to comment on ThemeForest
Hello, Please guide me where I can select so that the same car cannot be reserved by multiple users at the same time? The site is online, and if you can check the same car even though it shows as unavailable, it can still be reserved by another user. The website it is gexauto.roThank you.
Please check your ticket in the support forum.
Hi, I’m interested in the theme, but I notice that it is impossible to reserve 1 day on the products (example Excavator strong 2021) while it is planned to be rented by the day. Only products with several choices (hour, 1 day, 2 days, 7 days) can be rented by the day. Why?
It was a problem with the “Min Rental Day” setting. I set it to 0.1 and it works now. You can book it here: https://demo.ovathemewp.com/entox/product/excavator-strong-2021/
Sorry, but I haven’t been able to make a reservation, either with the same date and a different time, or over 2 days or the price changes but availability remains at zero in both cases, so it’s impossible to book
Please check again because it is working for me.
Hi, I just watched your demo and I noticed that the rental company or seller’s information (email and telephone) appears on the product sheet, can we easily remove this display? Thank you.
Yes it is.
Please update the theme and plugin to latest version:
- Update theme to version 1.2.4
+ Update import demo content
+ Update elements- OvaTheme Framework plugin version 1.0.2
this is really worst, there is no auto updater.
my site is running already, then if i update demo content my data will remove, right? then how can i update demo content? 1. Theme and plugin is now up to date.
Still showing critical error.
You don’t need to import demo data. You can make a ticket here https://ovatheme.ticksy.com/, so we can update the theme help you.
already ticket created
thanks
Hello, I’m using entox theme in my website to make car listing marketplace website, but it’s showing an error from theme once i visit the website “Geocoder failed due to: REQUEST_DENIED”
can you help us to fix it?
Thank you
Hi,
If you use the Location field in the search form (https://prnt.sc/VLQxhQTn1KDC), please add Google API Key Map to Dashboard >> Woocommerce >> Settings >> Booking & Rental >> Google Key Map (https://prnt.sc/L2a4kZkgp42w)
Also, you need to enable the “Geocoding API” for that API (https://prnt.sc/fdqvw-Nm1_mV)
If the issue is not resolved, please make a ticket here https://ovatheme.ticksy.com/, so we can support you.
I am running into 2 errors.
1. Geocoder failed due to: REQUEST_DENIED 2. When i import the demo data im running into a problem:
New AJAX call! [WARNING] Failed to import brw_weight 0.5 Ton [WARNING] Failed to import brw_weight 1 – 3 Ton [WARNING] Failed to import brw_bed 1 bed [WARNING] Failed to import brw_bed 2 bed [WARNING] Failed to import brw_model 2.0 AT [WARNING] Failed to import brw_model 2.4 MT [WARNING] Failed to import brw_area 20 m2 [WARNING] Failed to import brw_year 2017 [WARNING] Failed to import brw_year 2018 [WARNING] Failed to import brw_year 2019 [WARNING] Failed to import brw_year 2020 [WARNING] Failed to import brw_year 2021 [WARNING] Failed to import brw_bed 3 bed [WARNING] Failed to import brw_engine_size 3.0L [WARNING] Failed to import brw_area 30 m2 [WARNING] Failed to import brw_bed 4 bed [WARNING] Failed to import brw_doors 4 door [WARNING] Failed to import brw_weight 4 Ton [WARNING] Failed to import brw_engine_size 4.0L [WARNING] Failed to import brw_area 40 m2 [WARNING] Failed to import brw_cylinders 5 [WARNING] Failed to import brw_doors 5 door [WARNING] Failed to import brw_weight 5 Ton [WARNING] Failed to import brw_cylinders 6 [WARNING] Failed to import brw_color Black [WARNING] Failed to import brw_view City [WARNING] Failed to import brw_type Coupe [WARNING] Failed to import brw_machines_model EZ17 [WARNING] Failed to import brw_size Large [WARNING] Failed to import brw_location Los Angeles [WARNING] Failed to import brw_brand Manitex Inc. [WARNING] Failed to import brw_size Medium [WARNING] Failed to import brw_machines_model Mid DF87 [WARNING] Failed to import brw_machines_model Mini MD45 [WARNING] Failed to import brw_view Mountain [WARNING] Failed to import brw_location New York [WARNING] Failed to import brw_fuel_type Oil [WARNING] Failed to import brw_fuel_type Petrol [WARNING] Failed to import brw_view River [WARNING] Failed to import brw_location San Diego [WARNING] Failed to import brw_type Sedan [WARNING] Failed to import brw_color Silver [WARNING] Failed to import brw_size Small [WARNING] Failed to import brw_type SUV [WARNING] Failed to import brw_brand Wacker Neuson [WARNING] Failed to import brw_color Yellow
New AJAX call! [WARNING] Failed to import brw_weight 0.5 Ton [WARNING] Failed to import brw_weight 1 – 3 Ton [WARNING] Failed to import brw_bed 1 bed [WARNING] Failed to import brw_bed 2 bed [WARNING] Failed to import brw_model 2.0 AT [WARNING] Failed to import brw_model 2.4 MT [WARNING] Failed to import brw_area 20 m2 [WARNING] Failed to import brw_year 2017 [WARNING] Failed to import brw_year 2018 [WARNING] Failed to import brw_year 2019 [WARNING] Failed to import brw_year 2020 [WARNING] Failed to import brw_year 2021 [WARNING] Failed to import brw_bed 3 bed [WARNING] Failed to import brw_engine_size 3.0L [WARNING] Failed to import brw_area 30 m2 [WARNING] Failed to import brw_bed 4 bed [WARNING] Failed to import brw_doors 4 door [WARNING] Failed to import brw_weight 4 Ton [WARNING] Failed to import brw_engine_size 4.0L [WARNING] Failed to import brw_area 40 m2 [WARNING] Failed to import brw_cylinders 5 [WARNING] Failed to import brw_doors 5 door [WARNING] Failed to import brw_weight 5 Ton [WARNING] Failed to import brw_cylinders 6 [WARNING] Failed to import brw_color Black [WARNING] Failed to import brw_view City [WARNING] Failed to import brw_type Coupe [WARNING] Failed to import brw_machines_model EZ17 [WARNING] Failed to import brw_size Large [WARNING] Failed to import brw_location Los Angeles [WARNING] Failed to import brw_brand Manitex Inc. [WARNING] Failed to import brw_size Medium [WARNING] Failed to import brw_machines_model Mid DF87 [WARNING] Failed to import brw_machines_model Mini MD45 [WARNING] Failed to import brw_view Mountain [WARNING] Failed to import brw_location New York [WARNING] Failed to import brw_fuel_type Oil [WARNING] Failed to import brw_fuel_type Petrol [WARNING] Failed to import brw_view River [WARNING] Failed to import brw_location San Diego [WARNING] Failed to import brw_type Sedan [WARNING] Failed to import brw_color Silver [WARNING] Failed to import brw_size Small [WARNING] Failed to import brw_type SUV [WARNING] Failed to import brw_brand Wacker Neuson [WARNING] Failed to import brw_color Yellow
New AJAX call! [WARNING] Failed to import brw_weight 0.5 Ton [WARNING] Failed to import brw_weight 1 – 3 Ton [WARNING] Failed to import brw_bed 1 bed [WARNING] Failed to import brw_bed 2 bed [WARNING] Failed to import brw_model 2.0 AT [WARNING] Failed to import brw_model 2.4 MT [WARNING] Failed to import brw_area 20 m2 [WARNING] Failed to import brw_year 2017 [WARNING] Failed to import brw_year 2018 [WARNING] Failed to import brw_year 2019 [WARNING] Failed to import brw_year 2020 [WARNING] Failed to import brw_year 2021 [WARNING] Failed to import brw_bed 3 bed [WARNING] Failed to import brw_engine_size 3.0L [WARNING] Failed to import brw_area 30 m2 [WARNING] Failed to import brw_bed 4 bed [WARNING] Failed to import brw_doors 4 door [WARNING] Failed to import brw_weight 4 Ton [WARNING] Failed to import brw_engine_size 4.0L [WARNING] Failed to import brw_area 40 m2 [WARNING] Failed to import brw_cylinders 5 [WARNING] Failed to import brw_doors 5 door [WARNING] Failed to import brw_weight 5 Ton [WARNING] Failed to import brw_cylinders 6 [WARNING] Failed to import brw_color Black [WARNING] Failed to import brw_view City [WARNING] Failed to import brw_type Coupe [WARNING] Failed to import brw_machines_model EZ17 [WARNING] Failed to import brw_size Large [WARNING] Failed to import brw_location Los Angeles [WARNING] Failed to import brw_brand Manitex Inc. [WARNING] Failed to import brw_size Medium [WARNING] Failed to import brw_machines_model Mid DF87 [WARNING] Failed to import brw_machines_model Mini MD45 [WARNING] Failed to import brw_view Mountain [WARNING] Failed to import brw_location New York [WARNING] Failed to import brw_fuel_type Oil [WARNING] Failed to import brw_fuel_type Petrol [WARNING] Failed to import brw_view River [WARNING] Failed to import brw_location San Diego [WARNING] Failed to import brw_type Sedan [WARNING] Failed to import brw_color Silver [WARNING] Failed to import brw_size Small [WARNING] Failed to import brw_type SUV [WARNING] Failed to import brw_brand Wacker Neuson [WARNING] Failed to import brw_color Yellow
It is problem about config. please make a ticket here https://ovatheme.ticksy.com/, so we can support you.
Hello, this is a pre-sale question.
We are a car rental company. We want to be able to note the starting mileage of a vehicle before the renter starts their trip. Do you have a way to modify the order to enter that information? Can we edit an order after it has been placed?
Yes you can change order of customer and add mileage of a vehicle in order detail.
Can I set the time to be hourly instead of daily?
Yes you can.
Does the theme allow for multi-language option?
It is good if you make multiple language for backend.
Hi,
1: You can see backend of Search Element here https://prnt.sc/a9lsYP48DNUu
2: You can edit “Find A Car” in search element: https://prnt.sc/Y_2xEFcpI2yp
Hello, I have a question before I buy the theme. This theme only supports rentals? Can it work more like a listing/directory instead a renting platform?
Thanks, L
You can use the theme like a marketplace. The agency can create product in your site and sell it.
Looks fantastic theme! Before making a purchase decision, I have a few pre-sales questions regarding its features. Could you please clarify whether the following features are included in your theme, see below:
1 – Security Deposit, possibility owner can request a security deposit in case of possible damages? The fee goes to site admin when booking is confirmed. The amount can be refunded by admin only.
2 – Phone Verification through Twilio API setup directly from theme?
3 – Verify Owner from My Profile Show a verified badge on seller and buyer profiles who send proof of their ID as an image attachment from their profile page?
4 – Email authentication/verification availaible?
5 – A verification system, such as OTP verification during signup?
6 – Issue invoice with discount or extra fees Add discounts or extra fees to the generated invoice.
7 – Dashboard with all in one calendar view See all your properties and bookings in one place.
8 – Can owners request a payout when they decide, and which payout method as such Bank Transfer form?
9 – Does this theme support Progressive Web Apps (PWA)?
10 – Add an option to list items for free with the ability to charge for featured or boosted listings?
11 – Do you provide customization services if I purchase this theme?
12 – Please provide admin back-end access for review?
And these questions as well.
13 – Separate Dashboards between Buyer & Seller?
14 – Ability to edit email Templates?
15 – Country Based Restriction?
16- Promote’ Listing Subscription Module?
17 – Push Notifications?
18 – ‘Search as I move the map’ functionality in search map page?
Pre-sale question: Is it possible that premium subscription users get ability to ask for documents from their customers prior to giving them product on rent?
Sorry I don’t understand you mean. Please explain more detail.
