12913 comments found.
How does your theme handle woocommerce email order confirmations etc.? Does it use the default woocommerce email templates?
Hi,
Thank you for reaching out to us and considering our WoodMart theme for your projects. We’re here to provide any information you need.
Yes, our theme doesn’t affect default WooCommerce email templates, so all the core functionality is preserved.
Kind Regards
Hi, did you maybe add the option of adding videos to the variable product gallery?
Hello,
Thank you for the question.
Currently, there are no such plans, but we will consider this as a feature request for our future updates.
Kind Regards
Is it not possible to filter portfolio items by category when using the WoodMart portfolio carousel shortcode? Or is this a bug that needs to be fixed?
I’m encountering an issue with the WoodMart 8.3.4 Portfolio element when using WPBakery. I need to display portfolio items filtered by a specific category from a normal page, not from the portfolio archive.
However, the shortcode ignores the category parameter completely. For example:
[woodmart_portfolio category=”consultoria-tecnica-y-gestion-de-proyectos” taxonomy=”project-cat” layout=”carousel”]
This shortcode always shows all portfolio items, regardless of which category I set.
I have verified:
The category slug is correct (taxonomy = project-cat).
Portfolio items are correctly assigned to that category.
The issue only happens in carousel layout — the grid layout sometimes filters but does not preserve the WoodMart design.
Custom WP_Query tests do filter correctly, which suggests the issue is inside the WoodMart shortcode query.
Could you please confirm whether filtering by category in the carousel is supported, or if this is an issue that needs to be patched?
Thank you in advance.
Hello,
There is an option in the Portfolio element to select the category, and you can find it while editing the element with your Page builder. Check the screenshot
Kind Regards
Miss teammates much, honestly!!!
I purchased this theme, but it has really disappointed me. I did everything correctly — it was easy to customize, and the responsiveness was good.
However, today I woke up and had a conversation with my client who needed additional products added to the website. When I tried to open the site, it was no longer working. I contacted my hosting company, and they told me the theme contains malware. Their suggested solution was to clean the cPanel, which would mean starting the entire customization process from zero. How is that acceptable?
I need an alternative solution from you because this situation is very stressful.
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
Thank you!
Best regards
We are currently using the WoodMart theme with the following plugin stack:
WooCommerce (latest version)
TM Extra Product Options (ThemeComplete)
WoodMart built-in gallery and lightbox system
On iPhones (iPhone 14 Pro Max and newer) and iPad Pro, selecting product attributes via TM Extra Product Options requires two clicks to update the main product image.
This issue does not occur on: Desktop browsers (macOS, Windows), Android devices, Older iPhones (e.g., iPhone 6s)
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
If your support period has expired, please make sure to renew it on ThemeForest before reaching out.
Thank you!
Best regards
How do I change this eye icon to a different icon I have saved in my media folder, or use an external file URL?
It’s for the “People watching this product now!” section.
Please help me. I currently own/purchased 11 Woodmart licenses. I just need the snippet or whatnot to do this one little thing, please.
Hello,
There are two options to change this icon
1. Use our custom layouts builder and upload your custom icon inside the Product visitor counter element https://monosnap.ai/file/ywNb7naR1wcXzJTQP1xEnHYbWf3t4s
2. Use the following custom CSS to change the icon with your own
:root .wd-visits-count:not(.wd-with-icon) .wd-info-icon:before{
content: " ";
display: block;
width: 25px;
height: 25px;
background-position: center;
background-size: contain;
background-repeat: no-repeat;
background-image: url(https://cdn-icons-png.flaticon.com/512/1077/1077086.png); /* Your Icon */
}
Kind Regards
Hello,
Could you please check if there is any issue with the Instagram API as it’s not showing the images? The links work but the images don’t show up. Connection has been made from backend properly.
Hello,
Thank you for reaching out with your issue regarding the WoodMart WordPress theme. To provide you with the best support, we kindly ask that you create a topic on our support forum.
If you don’t already have an account, you can easily register using your purchase code from ThemeForest. Here’s how:
1. Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
2. Register: Click the “Register” button and fill in your details, including your purchase code.
3. Need help finding your purchase code? Here’s a guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-CodeOnce you’re registered and logged in, feel free to create a new topic in the relevant section. Please provide as much detail as possible so we can assist you more effectively.
We look forward to helping you on the support forum!
Best regards
What are you guys doing to prevent all these junk meta fields being created when we save any post, term or other data type. It’s a massive issues when dealing with larger data, we find this all over and it really bloats out the data tables with all the null useless data?
// Check if this is a WoodMart key and value is empty
if (in_array($meta_key, $woodmart_junk_keys) &&
($meta_value === '' || $meta_value === null || empty($meta_value))) {
return false; // Don't save
}
return $check; // Allow normal saving
Hello,
Could you please clarify what fields you mean? Please name a few fields so we can check on our end.
Kind Regards
Hi, The Drinks demo is Elementor compatible? If yes, what is the best way to import it with Elementor?
Hello,
Thank you for the question. Yes, all our prebuilt websites are compatible with Elementor. You can import them via Dashboard -> WoodMart -> Prebuilt websites.
Kind Regards
Can we change/disable the bottom menu on mobile phone? I prefer to use in main menu as shown in Desktop. Also, I prefer to totally customize the mobile phone menu (hamburger menu). Link me if you have doc for this.
I was able to disable the bottom menu on mobile phone. But I need help to customize the mobile phone menu (hamburger menu). I don’t want two tabs in mobile menu (menu and categories). I want simple and “single” menu like apple.com.
Hello,
Thank you for reaching out with your issue regarding the WoodMart WordPress theme. To provide you with the best support, we kindly ask that you create a topic on our support forum.
If you don’t already have an account, you can easily register using your purchase code from ThemeForest. Here’s how:
1. Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
2. Register: Click the “Register” button and fill in your details, including your purchase code.
3. Need help finding your purchase code? Here’s a guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-CodeOnce you’re registered and logged in, feel free to create a new topic in the relevant section. Please provide as much detail as possible so we can assist you more effectively.
We look forward to helping you on the support forum!
Best regards
Hi items, this is really great theme and I am using it on my shop https://lotuscomputers.com.au/shop/ however the sorting is always by popularity instead of latest product. I tried changing it from backend panel but it revert back to popular instead of latest. Could you help?
Hello,
Thank you for reaching out with your issue regarding the WoodMart WordPress theme. To provide you with the best support, we kindly ask that you create a topic on our support forum.
If you don’t already have an account, you can easily register using your purchase code from ThemeForest. Here’s how:
1. Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
2. Register: Click the “Register” button and fill in your details, including your purchase code.
3. Need help finding your purchase code? Here’s a guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-CodeOnce you’re registered and logged in, feel free to create a new topic in the relevant section. Please provide as much detail as possible so we can assist you more effectively.
We look forward to helping you on the support forum!
Best regards
Your new product reviews feature is a good idea (especially after Judge.me stopped their WooCommerce support) but it lacks a few small details which would make it perform on par with free plugins or even basic paid plans: - reviewer location (usually country flag plus city and area as text). This one is used by most review plugins and makes reviews look more trustworthy. - more complicated conditions for review request sending. Different shops use order statuses in different ways – some mark orders as completed when the parcel is delivered while others when it’s shipped. Some use custom statuses as well. So it would make sense to add some flexibility to the sending delay base date (either purchase date or complete status date). - possibility to hide review input box and make it available only via link from email
Hello,
Thank you for your comment. You can also share and discuss your ideas and feature requests on our website here https://woodmart.canny.io/feature-requests
Kind Regards
Hello. Quick question. Do you have compatibility with plugin Role Based Pricing For WooCommerce by addify? Thank you
Hello,
Thank you for the question. We didn’t have a chance to test our theme with this particular plugin. But in general, it should work without any issues.
Kind Regards
Question: I need that on variable products, when choosing the color in the shop page (e.g., https://2025.siobike.com.co/tienda/), for example, the MATRIX MTB product, if I select white on the shop page (https://2025.siobike.com.co/producto/matrix-mtb/), the selection should be saved without me having to choose the color again in the product page. Could you do this for me if I renew the theme support?
Hello,
Regrettably, our theme currently lacks this option. We encourage you to share your idea and discuss it with others in our feature requests section here: https://woodmart.canny.io/feature-requests
Kind Regards
I’ve been using this theme for several years and I love it. I found a bug, but I can’t report it on the forum, so I’m posting here. I’m using the latest version of the theme and have applied all the available patches. I noticed that whishlist doesn’t work with the Litespeed plugin installed (it might not work with other caching plugins, either). Disabling it fixes the issue. Can you release a patch for litespeed?
Hello,
Thank you for using our theme and contacting us.
It looks like your wishlist page is cached. You need to exclude it from the cache to make it work as expected.
Kind Regards
i have aclient that have a genuine license purchased by another developer and right now we cant contact the developer because he didnt finish the store fo over 3 years (yeah thats true) and now we want to remake the website but without loosing the licence because the client dont want to buy another licence cuz he already pay for it with the other developer. it there a way we can extract the licence key or something like btw i can provide access to the store for you to check the theme version and authenticity
Hello,
Thank you for reaching out to us.
If you obtain our theme from your developer, you must also request a purchase code from them. If they cannot provide you with a valid purchase code, you will need to purchase your own license of the theme. It is not stored on your website after activation.
Kind regards
understood. i want to know is their a way we can delete unwanted files and data without loosing the theme core files and functionalities and older version or accumulated files this will help us
Unfortunately, we don’t have instructions for such customizations.
Hi, I’m using the Header Builder. In the “Configure Top Bar settings” section, the Top Bar layout shows 3 columns (Row Column 3). How can I make it display as 3 columns on desktop, but only 1 row (single column) on mobile view?
Hello,
Thank you for reaching out with your issue regarding the WoodMart WordPress theme. To provide you with the best support, we kindly ask that you create a topic on our support forum.
If you don’t already have an account, you can easily register using your purchase code from ThemeForest. Here’s how:
1. Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
2. Register: Click the “Register” button and fill in your details, including your purchase code.
3. Need help finding your purchase code? Here’s a guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-CodeOnce you’re registered and logged in, feel free to create a new topic in the relevant section. Please provide as much detail as possible so we can assist you more effectively.
We look forward to helping you on the support forum!
Best regards
I am facing issues, when i search any product from my website it shows indian rupee symbol. i have checked all settings in woocommerce i have set already PKR and RS. but in google search results it always shows in indian rupee symbol. also some of my product prices wrongly given on google search results.
Hello,
Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.
For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.
Here’s how you can do that:
1. Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2. Click the “Create New Topic” button.
3. Provide a clear title and a detailed description of your question or issue.
4. Finally, hit “Submit” to post your topic.Once your post is up, we’ll be able to take a closer look and provide you with the support you need.
Thank you for your understanding, and we look forward to assisting you on the support forum!
Best regards,
Do you plan to add auto-update function for Woodmart Core plugin?
Hello,
You can always update the plugin via your dashboard in WoodMart -> Plugins. We will consider adding auto-update function in the future as well.
Kind Regards
I’m aware of that. But trying to have full auto-update WP page. This would benefit a lot for maintenance.
Sure, thank you for the feature request.
