89 comments found.
hello! I can’t activate on my new domain, I think the theme is still activate on my old site which is not a working site anymore. Can you please delete from old one please?
Hello! thank you for contacting us
Sure no problem, I just deactivated the old unused domain and now it should work properly.
Best,
Posts appearing where they shouldn’t on home page. Ticket submitted.
Hello again, as my question from 7 months ago still hasn’t been answered:
When will the shop integration be available?
Hello, thank you for contacting us
I apologize for the delay in implementing WooCommerce. Let me check if I can prioritize that update for you. In the latest version, we focused on improving compatibility with WP 6.8 (quick fixes and improvements), but the major update with WooCommerce was delayed.
Best,
hello, please help me! I can’t activate on my new domain, I think the theme is still activate on my old site which is not a working site anymore. Can you please delete from old one please?
Hello! yes of course!
I just deactivated the old domain, now it should work as expected.
Best,
how to I set the homepage as the grid with the intro text and button? does it need to be a static page instead of posts page in WP settings or am i missing something?
Hi! thank you for contacting us
I would highly recommend to open a new ticket here: https://estudiopatagon.ticksy.com/submit/#100021979 sharing your website url and a technical agent will help you asap with your requirement.
But quickly checking, you only need a custom homepage, selecting “home” as template will enable all custom modules: https://themes.estudiopatagon.com/docs/wavy-wp/#tu-3
Best,
I’ve just noticed that it stil lisn’t activated on my site. I went to do it and it said it was in use on another site. I’m confused because I thought it was done. I can only assume that was on an expired domain because I can’t find it in use anywhere else. I dont understand and its stressing me out!
Hello, thank you for contacting us
I just checked the system and it seems the old domain was fully removed, however, I just manually deactivated it and now your license should work as expected.
Best,
That worked. Thank you!!!
Hi!
The social share buttons doesn’t appear on mobile. Is this a setting error, or impossible to do it?
Best regards
Hi! thank you for contacting us
Yes unfortunately due the reduced space we removed the sticky share, but don’t worry we will add another social section specifically compatible with mobile to prevent this in a near update.
Best,
when i want to open the author page, i.e. by clicking on the username, the home page is always opened. What is going wrong here?
Hello, probably you have a plugin or a .htaccess rule that’s applying the redirection.
In case you need technical support, it will be required to open a new support request here: https://estudiopatagon.ticksy.com/ and we will be glad to help.
Best,
How looks implementation of woocommerce?
Hi,
I have a new hosting with the same url as before and I have installed Wordpress and Wavy again. Now I get this:
License is already active on maximum allowed product instances, please deactivate this license from active instance(s) and try again!
But the old one is deleted and I use the same url as before. Can you help me, please?
R.
Hi, sure no problem, try again, I just deactivated it from my end, so now it should work properly.
Best,
Hi,
When will the shop integration, e.g. in Groovy or zento, be available?
Hi My home page post are in grid.. It is displaying 2 3 3 1 in grid and each raws like this 2 3 3 1.. https://drmedhealth.com/ How can fix the home page grid articles to display like 3 3 3 3 in each raw grid..
Awesome. Working perfectly. https://drmedhealth.com/
Hi! I have two purchased licenses but I haven’t used them on my old sites for a long time, so I decided to make a new one. Can you deactivate my licenses so I can put one on the new site?
Hi! no problem, I just deactivated the old domain.
Now the licenses will work properly.
Best,
Thank you!))
Help me find it) On the category page there is a heading title and – “10 – Articles in this Category”. In which file can I edit this line? ))
Feature request.
Please make a toggle that will disable featured image inside a post but keep featured image in the sidebars.
... but keep featured images in sidebars and for SEO and social media widgets.
If I have added the Adsense code but the ads aren’t still showing up, what am I doing wrong? I have added it on the grid view on the default spot, and all seems to be okay on the AdSense settings.
Hello, thank you for contacting us
For technical support it will be required to open a new ticket on https://estudiopatagon.ticksy.com/ sharing your website url and we will help you as soon as possible.
Best,
Hey. I was wondering if the theme supports embeddding youtube shorts and Tiktok videos? Will it be possible with future updates and if so when could people expect it to be incorporated?
Hello, thank you for contacting us
Currently just standard Youtube, Vimeo videos are supported. Usually short videos requires autoplay functionality so in the short term we don’t have plans.
But probably in the future we could implement that feature, if more customers asks for it.
Best,
Hi! I have found a bug. When creating an article with text and only a featured image and no other images and then trying to tweet the link, where it usually would grab the article’s image for the tweet as a thumbnail picture, it grabs no image at all. Means: The featured image is not being used on any tweets, making it impossible to let a plugin automatically tweet the posts to a x account. It would only be possible without a picture. Can you somehow fix or do a workaround for this?
PS: The Theme overall works and looks still great. Thanks for all the hard work on it!
Thanks,
Michael 
Hi, thank you for contacting us
I would recommend to deactivate this option: https://prnt.sc/37ZY84fcbuJj and then install Yoast SEO plugin, so you will have full control of which image is being shared on any social network (Twitter, Facebook, etc).
Hope this information may help!
Sadly this only works when paying for the Yoast SEO Plugin. 
But thanks anyway. I will need to have to continue uploading my images manually to the social profile’s postings then.
Hi, how do I deactivate the theme so I can use the purchase code on a different one? Thanks in advance
Hi, thank you for contacting us
Before uninstall, you can deactivate it on wp-admin -> EstudioPatagon -> License page.
I see you are not using anymore the old domain, so I just deactivated the purchase code manually from my end.
Best,
Thank you! I’m so blind not seeing that. I was going through the customisation part. Sorry to have bothered you but thank you for sorting it.
Hello,
I want to deactivate the license but the license is not able to deactivate. I tried many times already. Can you please help deactivate it? Reason: I want to install it with a new domain name. Thanks!
Hello, no problem, I just deactivated it from my end.
Best
Hi, I have changed my domain and my hosting !! then it shows that
No license has been provided yet or the provided license is invalid. when I tried to validate it, nothing happens!!
does that mean I have to buy the theme again!! which means it’s only available for 1 year!
Hi, thank you for contacting us
Don’t worry, in case you can’t access anymore to the old domain, you can always contact us to deactivate.
I just removed the old domain, so your license should work as expected.
Best,
