601 comments found.
URGENT, can’t login for support, i get this when i try to reset password
Error: The email could not be sent. Your site may not be correctly configured to send emails. Get support for resetting your password.
Hello. Please create new account. Thanks.
An account is already registered with @. Please log in or use a different email address. An account is already registered with that username. Please choose another.
Please just create a new mailbox. Thanks.
Hello,
I hope you are doing well.
I would like to ask whether it is possible to hide prices in your theme.
In our business model, users will not see prices directly. Instead, they will only submit a request for vehicles, and these requests will be reviewed by the website admin. After that, the admin will contact users manually with pricing and further details.
Does your theme support such a configuration or a similar request-based workflow?
Thank you in advance for your support.
Best regards,
Good day. Yes, you can select ‘Price on Request’ in the car settings and display it. Thanks.
Your changelog is out of date, it only goes up to 6.9.3. Also the “Item Details” tab on Themeforest is also out of date, it lists 6.9.0.
Thank you for the information.
I am using the AutoZone theme. I need to set a hard limit on my inventory e.g., 5 cars for Group B ,so that the system stops accepting bookings when those 5 cars are rented for specific dates.
Since AutoZone uses its own built-in system and not WooCommerce, where can I set the Availability/Quantity limit? If the theme doesn’t support automatic inventory tracking, should I proceed with the VikRentCar installation?
Thank you
Hello. Please use support forum https://templines.com/support-hub/ Thanks.
Hello , we just bought it but there are several errors after activating , we wrote ticket on your website and provided access. Please help asap. Regards!
Hello. Please create topic and our team help you https://templines.com/account-login
Hi, I am about to purchase your template and would like to clarify a couple of points before proceeding. I always prefer to confirm these details in advance.
First, is it possible to create different car types and categories or groups, such as Group A, Group AA, Group B, Group BA, and so on. The idea is that when a customer wants to find a car, they can select the car type from a menu option like “Car Type” and then view only the cars that belong to that specific group.
Second, is it possible to set different prices based on both car type and season or month. For example, can the same car type have different prices in January and February compared to June, July, and August. I would appreciate your confirmation on whether these features are supported before I complete the purchase.
Thank you in advance for your reply.
Hello. 1. Yes, separate listings can be created. 2. Yes, we support seasonal pricing. Thank you for your interest in our theme. Thanks.
Hi, and thank you very much for your quick reply. Your fast response shows that communication is excellent, so I went ahead and purchased the item.
I downloaded the files and tried to open the “README FIRST.html” page. Unfortunately, none of the links work (documentation, support, or any other link). When I click the documentation link, I get the following error:
“Your file couldn’t be accessed. It may have been moved, edited, or deleted. ERR_FILE_NOT_FOUND”
Could you please advise how I can access the documentation correctly? If there is an updated documentation URL, or if the documentation is included in the download package, please let me know where to find it. If needed, I can also send you a screenshot of the error.
Thank you in advance.
Please create a ticket in the support system and we will help you figure it out and install the demo. https://templines.com/support-hub/ Thanks.
Hi, how do i reach to support system. had a language issue when i am boking the vehicle. It shows some russian language. Please fix it
Hello. Please use support forum https://templines.com/support-hub/ Thanks.
Hello, can you give us a demo, and can I create booking from admin thanks
Hello. Yes, you can block dates in the admin panel if they are booked offline. Thanks.
ok, so I cannot create a booking from admin, I can just block dates, can you send me a demo link?
is that possible to implement ‘Create booking from admin’?
Can I add payment gateway like PayPal and Stripe?
Yes, you can use any payment systems available in WooCommerce, including PayPal or Stripe.
.
Hello. Please update and use latest theme version. Thanks.
Why my theme license has been deactivated? Was not it for life?
Hello. We have released updates to fix this error. Please download and update the template. Thanks.
“The theme activation code has been deactivated; what is the reason for this?”
Hello. Please download the latest version of the theme and activate it. Thanks.
Good evening. I’m interested in purchasing your template for my car rental company based in Greece. I’d like to ask whether the following scenario is supported by your template (I’ll use an example to clarify):
Let’s assume someone rents one of my cars (at a rate of €100 per day), starting on December 1st at 09:00 and returns it on December 4th at 13:00. Will the final charge be for 3 days (€300) or 4 days (€400)? Will I be able to set an extra fee in case the car is returned a few hours later than the exact 72-hour (3-day) period?
Also, can I set a minimum rental duration per vehicle?
Thank you.
Hello. Yes, it will be a new day. Yes, you can specify the minimum rental price for a car. Thanks.
” in case the car is returned a few hours later”
It is important to note that booking is not involved in the delivery process, as this is a human task.
Thanks for the immediate reply. So, i assume that we won’t be able to set up Extra Fees for out of hours drop offs. (e.g someone returns the car the day we agreed, but later that the exact 48 or 72 hours). Correct?
Maybe I’m misunderstanding your question, but how is that even possible? It’s like predicting an accident and charging for it in advance. You don’t even know if it will happen or not.
Excuse me, maybe i don’t explain it correctly. If someone rents a car on December 1st (09.00 am) until December 4th (11.00am). Will he be charged for the whole day? Is it possible to add an extra fee for these couple of hours instead of charging the whole day?
Yes it will 3days and + payments for extra hours .
So can i set an extra hour fee different for each type of car?
You can set the cost of 1 hour of rental for each car individually.
Hi again.,
I would kindly like to request one more clarification regarding the plugin. Is there a possibility to set a specific drop-off time for the car? Similar to hotel room bookings, where after a certain time the guest is charged for an additional day. For example, to define that after 10:00 am, the customer will be charged for an extra day even if the 24-hour rental period has not been completed.
For instance, if a customer picks up the car at 5:00 pm on Monday and returns it at 1:00 pm on Tuesday, they would be charged for a second day since the maximum drop-off time has passed.
This is exactly the same as the checkout policy in hotels. Could you please confirm if such a feature is available?
Thank you.
*regarding the theme
Yes it possible. Thanks.
Thanks
Hi,
I have bought this theme some time ago and support is expired, but I have a licence.
When I want to download the latest version of the theme in my portal I get version 6.9.8 which is strage because the website is currently running on version 6.9.9. In the Item details of your theme you wrote that version 6.9.0 has arrived but I think this one is even older then? The last update of the theme is 6 October 2025.
At this moment the website crashes with the Elementor update so I realy need the new version.
Thanks in advance.
Regards, Miranda
Hello. I will prepare an update next week and check it. Thank you.
Elementor issue is still there but I have fixed it.
Hello there. I would like to get a refund for this theme. Please support me to get my money back.
Hello. I’m sorry you’re dissatisfied, but you need to initiate the refund request yourself and describe the reason so we can review it. You can also create a request in the support system if you are experiencing issues to receive assistance.Thanks.
I cant get support of you guys. The template just dont works. So please proceed with the refund.
Please clarify what you mean by ‘I cannot get support,’ as we respond to all tickets.
What do you mean by you responded to all tickets. Please check again. You didnt answer to simple answers. Check your support inbox.
Which ticket should I check?
Ticket ID: #8934
Ticket ID: #8929
Let me clarify. Your last question was not entirely clear because I never prohibited you from using two demos on one site, and you asked it on Friday (considering the time zone difference). This is not a critical issue and therefore not a top priority, as before the weekend I need to prioritize resolving serious problems and then go out of town with my family to spend quality time. After that, I can return to your request.
Given that your question does not actually involve any real problem and its origin remains unclear — especially since you created two tickets without making them any clearer — I concluded that the best approach would be to prepare an update and provide a convenient way for you to use sections from multiple different pages on a single page, essentially creating your own hybrid. However, since I cannot accomplish this within 24 hours, responding to your question and delivering a valid solution requires a bit more time.
I do not believe that the fact that I did not provide an immediate but useless response within one business day should lead to accusations of poor support or justify a refund. Sometimes, a little more time and respect for the author’s work are necessary. I hope this fully clarifies the situation.
Thank you for your understanding. I will try to help you make your work more convenient on Monday.
So here is our problem. Im not your friend, or relative. Im a client who bought your service, where you offer 6 months of free support. And there is no support at all. If you saw my answer you just needed to tell me you didnt understand what i requested, this is the problem. You dont need to make all this dramatic comment on respect and honour because there is no need. The all want to make our living by doing this jobs so we live in a fast world that needs things delivered fast. Thank you for you time and for my useless request ( which I think is not that useless at all)
You purchased a product, not a service.
Support is included for free, and you have received responses before. Free support has certain limits and timeframes and it write in rulles. There is no reason to worry or make a tragedy out of not receiving a reply over the weekend. You have received responses earlier, which clearly shows that I am actively replying and that the support service is operational. Yet, for some reason, you claim the opposite.
Also, I never stated that your request was useless — I said I would prepare an update specifically for you.
Please stop distorting the facts and try be more patient.
Thanks.
I have responded to your tickets so as not to continue this argument. If you have any questions, please use your ticket. Have a nice weekend.
Thank you i dont need your support. All the best.
Hello,
I would like to ask whether it is technically possible to update our theme from version 2.1.6 to the latest version.
Our website is built with WPBakery, and it’s important for us not to rebuild the site from scratch.
When we attempted to perform the update, some of the functionalities stopped working.
Could you please advise if a direct update is possible, or if there are specific steps required to ensure compatibility?
Thank you in advance for your help.
Hello. Currently, I am working on significant improvements in terms of functionality and visualization of third-party theme pages, such as registration and account pages, which will be built using the Elementor builder. This will not affect the core functionality of AutoDealer. However, considering the potential loss of these capabilities, I would recommend switching to Elementor to receive future updates, extend the lifespan of your site, and avoid issues after updates, as migrating your pages to Elementor will be less costly. We offer this assistance as part of custom support services. Unfortunately, due to lack of time and the decline in the market, I cannot provide testing and support for WPBakery, and this may cause some issues during updates. Thank you for your understanding.
Please check the ticket ID #1129
Waiting for your valuable response
Hello. We can see your ticket. Please be patient, we need time to make the updates. Thanks.
Okay, this is a big issue to me actually., I request you to please fix it otherwise my whole system will get down.
Hi, please respond to my ticked id #1129. Its been 3 days. Thanks.
I have already responded to you here. I have received your request and will include the fix in a new update. Unfortunately, releasing the update requires a bit more time.
Thankyou so much team,
Adding to that, most users have reported us that there is difficulty selecting the pickup and drop-off times. This is mainly because when you open the calendar, it displays two boxes showing two consecutive months. So, when booking on an hourly basis, users often have to select the pickup time from the first month and the drop-off time from the second month, which can be quite confusing in practice. It would be very helpful if you could modify the calendar layout to have separate calender sections for selecting pickup date and time and drop-off date and time.
I am eagerly waiting for your next update. Thankyou so much for the wonderful product.
I am having issue with the cart and checkout page. THey are completely different to what shown from demo content. Ticket #1106 please fix it sooon
Hello. Answered. Thanks.
My ticket ID #1106
Earlier, I raised a query regarding the cart and checkout page layout. You suggested updating the shortcodes, which I did. But now, when I add products, the cart items don’t appear—it just shows a blank page.
On the mobile version, there’s an issue with the booking form. It doesn’t stretch fully to the edge; it only covers about 70%. I’ve downloaded the latest theme update (Sep 3rd). Please let me know what I can do. In the grid and list view, how can I change the custom button text from “Read More” to “Rent Now”?
On a single vehicle page, I’d like the booking form to be displayed first, followed by the description and other details. How can I set this up?
How do I change the cart icon to a custom color in the mobile version?
How can I create a new footer layout?
Please reply
Please do not duplicate your messages here. Instead, write in the support system, and I will process them in the order they are received. Thanks.
Okay
is this theme support razor pay and other UPI payments Gatway
Hello. We support all payment gateways in WooCommerce. Thanks.
Hello team am getting plugin issue please check my ticket ID #761
Hello. I replied to you 2 days ago but I’m still waiting for your response. Thanks.
Hello. First of all, good job with the theme. For testing purposes, I installed and activated theme on a different domain. I then deactivated licence, however the licence does not activate on the original website. I already opened a ticket. Please help!
Hello. Done. Thanks.
