2454 comments found.
Dear Developers, hello!
I hope the new version will be even better and bring exciting new features. Could you please add support for the Max Messenger social network in the next updates?
Thank you in advance!
Thank you for reaching out!
You can use the Custom Social settings in Theme Options to set up your own social links.
If you need further assistance, please don’t hesitate to contact us:
Click here to get theme support
Regards,
I would like to see you add this feature to the Foxiz social follower and social list widgets in the future.
Thanks!
We appreciate you taking the time to share this feature request. I’m happy to confirm that we’ve added it to our development to-do list for consideration in a future update.
If you have any additional ideas or feedback, please feel free to let us know, we’re always here to help.
Best regards,
Hello friends, any realistic date for the next update before the Christmass?
Thank you for your opinion.
Best regads, David.
Thank you for reaching out!
We will do our best to release it as soon as possible. The update is currently delayed due to the review process for the newly supported plugin included in the upcoming release.
Regards,
My purchase code is not working on a new site I am trying to apply. Unfortunately, my previous domain name sportstldr.com is expired and I have no access to fetch the domain. Anyway to free up my purchase code? FYI, the support license has been expired so I am unable to cut a ticket on your site.
If you need to remove any domains from your license key, please reach out to us through the support portal or by emailing us at support@themeruby.com Be sure to include your license key in the ticket.
We’ll review your request and remove any domains that are no longer active, or no longer using the theme.
Click here to get theme support
Thank you,
Hi, thanks for your response.
I was asked to create a support ticket using https://ruby.ticksy.com/ but my license support has been expired. Are you expecting me to subscribe to the license support for this small technical help?
Thanks in advance
For your convenience, I’ve forwarded your issue to our support team and have successfully revoked the license for you.
If you need further assistance, please don’t hesitate to reach out:
Click here to get theme support
Regards,
Thanks. Really appreciate for the help!
Thank you 
Glad you added the verified-author checkmark—I was the first to suggest it. A few small additions would make it even better: showing the checkmark in post lists, custom colors for different author levels, and an option to upload a custom checkmark.
I’ve also heard a multi-author feature is on the way. Please include a guest author option so a single post can have a name, photo, one-line bio, and social links without creating a full user account. Newsrooms I work with get plenty of reader submissions, and they don’t want to make separate accounts for every contributor—only regular authors need profiles.
Adding this would be a real game-changer. Thanks for the great theme.
Thank you for the great feedbackm and for being the first to suggest the verified-author checkmark!
The multi-author feature is in the works. We’ll keep this in mind as we continue improving the theme.
Thanks again for your support!
I bought this theme but can’t activate because of some error message:
“There seems to be an issue with remote requests. Could you please check if the hosting allows opening URLs?”
Even though our support has ended, I don’t want to pay to activate a theme.
Thank you for reaching out!
This issue may be due to a hosting configuration. Please check to ensure that “allow_url_fopen” is enabled on your hosting. You can also review your hosting security settings, if any security mode is blocking remote requests, try temporarily disabling it, activate the theme, and then re-enable it afterward.
If you need further assistance, feel free to let me know.
Regards,
Hello Foxiz Support Team,
I am encountering the following error during user registration on my website (sarkaridost.com):
“An error occurred during the API response. Please contact the support team for assistance.”
This issue is preventing users from registering successfully. Could you please check and resolve this at the earliest?
Let me know if you need any additional details from my end.
Thank you!
For the most efficient support, please submit a ticket using the link below. This will ensure our support team can assist you as effectively as possible.
Click here to get theme support
We look forward to assisting you.
Best regards,
Hello Foxiz Team,
I am trying to reactivate the Foxiz theme on my website, but I’m getting an error.
I want to mention that I had activated and used this theme on the same domain a few months ago. Later, I switched to GeneratePress for some time.
Now I want to use Foxiz again on the same site, but your system is not allowing me to activate it.
Why is this happening? I paid for this theme once. Does my purchase not have any value anymore?
Please help me resolve this.
Thank you,
If you activate it on the same domain, it should work. Please try again!
If you continue to experience difficulties, please submit a support ticket using the link below. This will help our support team assist you as effectively as possible.
Click here to get theme support
Thanks!
Our support license has expired, so I can’t submit a ticket. Please can you activate it for the domain sarkaridost.com?
If you activate it on the same domain, it should work. Please try again.
If you need further assistance, you can also contact us via the contact box in this page, and we will do our best to help you.
Regards,
Hi there,
I’ve encountered an issue with the post dates in the theme. When I update an existing post, the original publication date also changes, instead of only updating the “last updated” date.
I need the theme to keep the original publish date unchanged, and only modify the updated date when a post is edited.
Could you please help me fix this or let me know what configuration I should adjust?
Thanks!
Thank you for reaching out!
Your issue might be related to the settings detailed in this documentation: https://help.themeruby.com/foxiz/try-to-show-updated-date-on-google-search/
This feature was added based on customer requests to prioritize the updated post date. However, we recommend using it with caution. Please check this option in your settings and consider turning it off if it’s causing issues.
If you have any further questions or need assistance, please don’t hesitate to submit a support ticket here, we’ll be happy to help:
Click here to get theme support
Regards,
Where is the new Foxiz 2.7 update? For the past couple of weeks, people have been continuously asking about it, and every time you just say “coming soon.” Please be specific — when exactly is the new update coming? “Soon” could mean a day, a week, two weeks, or even a whole month.
Also, you haven’t shared any changelogs or details about what’s new. Please provide some clear information or at least a few hints about Foxiz 2.7.
Thank you for your patience and for checking in.
Each of our updates is a focused release that adds small but meaningful improvements, along with helpful new tools to enhance the overall user experience. Because of the careful work involved, the process can take some time.
At this moment, we’re not able to provide an exact release date for Foxiz 2.7. However, we want to assure you that our team is actively working on it and doing our best to deliver the update as soon as possible.
We truly appreciate your understanding and continued support.
Regards,
Hi, do you plan to release new themes with Paywall?
Thank you for reaching out!
At the moment, we don’t have plans for this, but we truly appreciate your feedback and will keep it in mind for future updates.
Thanks!
Hello friends.
I just found your https://wordpress.org/plugins/light-views-counter/#description
Can you please let us know more about this plugin, is it ready to work with Foxiz?
Thank you very much for your opinion. And best regards. David.
Thank you for your questions.
Some parts of this plugin are compatible with Foxiz version 2.6.9, such as the popular filter. However, the view meta is currently not displayed.
Full support for the plugin will be available with the upcoming Foxiz version 2.7.
Regards,
That sounds great and thank you
Hi there, is it possible to use the image carousel in https://foxiz.io/fashion/womens-streetwear-get-your-fashion-for-this-summer/ for Posts in other demos?
Can the “Live” feature work for any post?
is there any inbuilt feature in the theme to add ads inbetween paragrapghs in post
Also, can a post’s featured image be turned into full-width? And can one of the home styles of a particular demo be used for categories
Hi, no response? I want to buy this theme but I don’t any other I know more about it.
Thank you for your interest in the Foxiz theme!
1. Yes, the post gallery feature is included in the theme and is available across all demos.
2. Yes, live blogging is supported for any post. You can enable it directly from the theme’s feature settings.
3. Yes, Foxiz supports inline ads. You can add up to three different ad codes and assign multiple placement options for each.
4. Yes, Foxiz supports single post full-width image layouts. You can view examples in the demo or create a custom single post layout if desired.
I hope this information helps clarify your questions.
Please let us know if you need further assistance, we’re happy to help!
Best regards,
Thank you. I just purchased the theme
Thank you
Hi, This might sound a bit silly, but in the past I’ve found a page or ruby template where there is a FAQ section which can be copied anywhere. Now I can’t seem to find it. Do you know, maybe, which site contains this FAQ section?
Hi,
You can use the Ruby template and create an FAQ section using the Accordion block: https://prnt.sc/t7qURtplgaRv
If you need further assistance, please don’t hesitate to reach out: Click here to get theme support:
Click here to get theme support
Regards,
Hi, When will we get the major update?
Hi,
We’re currently working on the major update. While we don’t have an exact release date yet, please rest assured that we’re doing our best to make it available as soon as possible.
In the meantime, if you need any assistance, please don’t hesitate to reach out to our support team: Click here to get theme support:
Click here to get theme support
Regards,
Thank you for responding. I hope the update will be soon. We are already anxious.
Thank you for your patience. We’re doing our best to get the update ready as soon as possible and will notify you once it’s available.
Regards,
I don’t need support. I am looking for the variable Review – Price. Since I want to pull that information a lot of the time, price is the variable, but not for the review field with the price. If I could get that variable, that would be swell. Thank you.
Thank you for reaching out!
If you’re using an older theme version, please update to the latest version 2.6.9. The price input feature is supported for both the default and Gutenberg product blocks.
You can refer to this screenshot for more details: https://prnt.sc/DaGDPcZacNzw
If further assistance is needed, please don’t hesitate to reach out:
Click here to get theme support
Regards,
That’s correct, however, I’m creating a schema and I’d like to know what the variable for that field is. I want to pull that information specifically for other part of the site where the review aspect of the post isn’t there. Like a PAGE or CATEGORY. Often enough the variable is price but this is not the case here.
For the most efficient support, please submit a ticket using the link below and include a detailed description of the issue you’re experiencing. This will ensure our support team can assist you as effectively as possible.
Click here to get theme support
We look forward to assisting you.
Best regards,
Hi there! I sent an email to [support@themeruby.com] from [long.shinshoji@gmail.com] about an issue on my website — the date shown is different from what I set.
It’s been nearly 7 days, but I haven’t received any response yet. Could you please check on this for me?
Hi there,
We weren’t able to find your email on our end. We sent a message to your address last week but haven’t received a response yet.
To help you better, please click View Profile on the right side of this page, then use the contact box to send us a message so we can connect and assist you.
You can also reach our support team here:
Click here to get theme support
Regards,
I need to remove the purhcase code from the old domain, it has expired so I do not have access to it anymore. what do I do ?
Hi,
If you need to remove any domains from your license key, please reach out to us through the support portal or by emailing us at support@themeruby.com. Be sure to include your license key in the ticket.
We’ll review your request and remove any domains that are no longer active, or no longer using the theme.
Click here to get theme support
Thank you,
While other themes releasing new features and big updates. We haven’t got anything good lately.. Any new updates that we can have some info regarding whats going to be new? Any date?
Thanks for reaching out.
We’re currently working on several exciting features for the next major update, including many new features.
We don’t have a confirmed release date yet, but our team is working hard to make it available as soon as possible.
Thanks again for your patience and support!
There is a conflict between the FluentCart product page and post types (Global Layout).
For the most efficient support, please submit a ticket using the link below and include a detailed description of the issue you’re experiencing. This will ensure our support team can assist you as effectively as possible.
Click here to get theme support
We look forward to assisting you.
Best regards,
Hello. I have an idea for a function (which turned out to be necessary). When we attach a featured image to a post, we would like to have the option to upload a different featured image inside the post when it’s opened, either from the post settings or have the ability to disable the featured image altogether from the post settings (while maintaining the same post style). That is, to have one photo on the grid and a different one inside the post. If possible, please include this function in the planned massive 2.7 update. Thank you.
Thanks so much for sharing your idea!
I’ll forward this request to our development team for review, and we’ll consider including it in a future update if possible.
We really appreciate your feedback and support!
Hi, can you please list the features in development for the next big update. We need to make a decision on whether or not to use this theme for a project but need to know what to expect to make a purchase now. Thanks
Thanks for reaching out and for your interest in our theme!
We’re currently working on several exciting features for the next major update, including new demos, a built-in poll feature, integrated post views, and support for multiple authors, no need to rely on heavy third-party plugins anymore.
We don’t have a confirmed release date yet, but our team is working hard to make it available as soon as possible.
Thanks again for your patience and support!
That’s great! Will the polls have front-end post ability?
You plan to have front-end user submitted multi criteria reviews soon too?
Front-end user submissions are supported. You can enable this feature by installing our plugin Easy Post Submission: https://wordpress.org/plugins/easy-post-submission/
