150 comments found.
amk unable to activate the theme, getting invalid purchase code error, opened a ticket already, can someone check and resolve the issue.
Our support team is addressing your concern through the support ticket.
Best regards
Hello, I purchased but when I try to activate it says code is invalid. Kindly assist.
Could you please open a support ticket and share temporary admin access so our team can check the site configuration and help resolve it quickly?
Here is the link: https://support.hibootstrap.com/
Best Regards
Never mind, it worked eventually. Thanks.
i am unable to send support a ticket as my support is expired. updated the them e and unable to activate theme now… it says purchase code invalid but when i try to contact support, i can see that the purchase code is valid because it says support is expired. What do I do?
Thanks for reaching out to us!
- Please make sure that the theme and the toolkit plugin are using the same version number.
- After confirming that both versions match, please try activating the theme again.
We hope this resolves the issue.
Regards
Purchase codes b53f96f9-f402-418e-ba88-13f7f9496133
Thanks for reaching out!
Could you please try again now?
If the issue still persists, kindly submit a support ticket so our team can assist you as expected. Here is the support system link: https://support.hibootstrap.com/.
Best Regards
After reinstalling your theme and re-entering the Item purchase Code to activate it, I get a message that the activation code is invalid. What should I do?
Hi, I am trying to buy this Hospa theme, but unable to pay. Every time I tried to pay, this message popped up: “Payment unsuccessful. There was a problem processing your credit card.”
It would be great if I bought this theme from a different platform.
Hi,
Thank you for your interest in the Hospa theme. We’re sorry to hear about the payment issue you’re experiencing.
Unfortunately, payments are handled entirely by Envato (ThemeForest), and we don’t have control over the checkout or payment process. We recommend trying the following:
- Use a different browser or device
- Try another payment method or card
- Contact Envato Support directly so they can assist you with the payment issue
At the moment, the theme is only available for purchase through the Envato marketplace.
Regards
Hi,
I would like to know how I can edit a custom theme widget, specifically the one titled “Services Post Cancer.”
Please advise on the correct process or location to make these changes.
Thank you.
Thanks! Please submit a support ticket so our team can assist you as expected. Here is the support system link: https://support.hibootstrap.com/.
Best Regards
I HAVE LOST 15 DAYS. AND I DO NOT WANT TO USE YOUR TEMPLATE. THERE ARE FULLY OF BUGS.. AND I AM UPSET TO BUY THIS! STOP IT, REFUND!
Thanks!
Please share the specific section you are actually facing difficulties with, along with relevant details or screenshots, so our team can review it and assist you accordingly.
Regarding refund, it is managed by Envato. You can review their policy here: https://themeforest.net/page/customer_refund_policy#resolving-disputes
Regards
YOU ARE FUCKING BASTARDS! YOUR APPOINTMENT PLUGIN DOES NOT WORK! ALSO, FULL OF BUGS YOU HAVE! CONTACT FORM + APPOINTMENT CRASHES! YOU DO NOT REFUND MY MONEY! WHY? BECAUSE YOU ARE TERRORIST!
I HAVE SPENT 15 DAYS AND COULD NOT TAKE A RESULT! YOUR PLUGINS REALLY FULL OF FUCKING SHIT! AND YOUR SUPPORT NEVER RETURN ME TO FIX THIS SHIT BUGS.
I KNOW, 35 USD IS BIG AMOUNT FOR YOU, BECAUSE YOU ARE COWARD AND SLAVE! MISERABLE CODERS!
I HAVE BOUGHT YOUR THEME BECAUSE OF APPOINTMENT PLUGIN. BUT IT DID NOT WORK PROPERLY AND FINALLY CRASHED WITH CONTACT FORUM PLUGIN. FULLY MESS IS YOUR HOSPA THEME.
I wanna ask all demos is supported with RTL ?
Thanks for the question!
Yes, all demos support RTL.
Regards
so i can move section from demo to demo ?
Thanks!
Yes, you can use a section from one demo in another demo.
Regards
Hi, I have bought this theme just for Appointment function. But I am facing only CLOSED screen about it. Please can you urgently help me about it? I will send all details below.
Item Purchase Code: f31efeb3-fe24-4cf1-86b3-e713fc184357
My wordpress details all of here: https://andrologiya-urologiya.az/wp-admin/ login: anduro_dr password: 1@eQ2Mfv-65k~536hIKMfdowr/(cFih5jFf( Sincerely, Safar Ismayilov seferazeri@gmail.com +994 99 384 2005Thanks!
Please submit a support ticket at https://support.hibootstrap.com/ and share your query details there.
Note: This is a public comment section. You should immediately change this password. Posting WordPress admin credentials publicly is a serious security risk and may result in your site being compromised.
Regards
Hi Safar Ismayilov,
Please follow the documentation links below for the Appointment plugin installation and usage guidelines:
Appointment Plugin Installation Guide: https://docs.hibootstrap.com/envydoc/hospa-theme-documentation/tips-guides-troubleshoots/bookingpress-plugin-installation/
How the Appointment Booking Works: https://docs.hibootstrap.com/envydoc/hospa-theme-documentation/bookingpress-appointment-booking/how-it-works/If you need any further assistance, please submit a ticket through our support system, and our team will be happy to assist you.
Regards
We bought hospa theme and we activated with license but we can’t use mobile header side. I mean we can’t open a menu
There’s a header area under the menu that contains several pages, but it’s not working.
This happened when there was a licensing issue. We had the same issue once before, but it was resolved. Could you please check if there’s a licensing issue?
Does the license appear to be for the website?
Thanks for reaching us!
The license is working properly on our end.
To investigate the issue further, please submit a support ticket and share your site’s admin access so we can check it in detail.
Here is our support system link: https://support.hibootstrap.com/
Best regards
Türkiyeden Selamlar ( elcerrahi.com.tr kurulumu yaptım her şey bitmişti ve daha sonra web sitemde hiç bir işlem yapmadığım halde sitenin görünümü bozuldu menüler gitti bu konuda yardımcı olabilir misini?
Thanks! Please submit a support ticket so our team can assist you as expected. Here is the support system link: https://support.hibootstrap.com/.
Best Regards
Yes, I need assistance. My support has run out but all I need assistance with is that I went to deactivate my theme from a domain and it won’t respond. I’m hoping that someone can clarify for me whether it’s been deactivated or not because I want to still be able to install it onto another domain.
Can you please assist?
Okay, nevermind. I think I got it. Thanks!
Hello,
I need urgent assistance with a critical compatibility issue. The moment I update WordPress to version 6.9, my website stops loading and immediately hits the White Screen of Death. Rolling back WordPress restores functionality, which confirms the problem is triggered by the update and tied to the theme.
Key points:
- WordPress version 6.9 causes a complete site crash (white screen).
- No error logs visible on the front-end.
- Reverting to the previous WordPress version restores the site instantly.
- No other plugins or configuration changes were made during this period.
- PHP version, hosting, and plugin stack remain unchanged.
- Website: www.globalmediconnect.com
- User ID: user
- Pass: 0:0@NTXtIW78
Please investigate and provide a fix or an updated version of the theme. This issue is blocking us from performing essential WordPress security and core updates.
Let me know if you need logs, access, or any specific details.
Thank you.
Thanks for reaching out!
Please submit a support ticket at https://support.hibootstrap.com/ and share the details of your issue there, so we can investigate this further.
Note: This is a public comment section, so please avoid sharing any sensitive information here for security reasons.
Regards
hello. i bought my license today. do you hve the html versoin of the theme?.
Thanks for purchasing the Hospa theme!
The HTML version is not available at the moment. If you need any assistance regarding the theme, please submit a support ticket here: https://support.hibootstrap.com/
Regards
Is there any update on Elementor Pro? My website is saying malware was found, and it went blank. Could you please provide the Elementor Pro update in your update package? My website is https://manjeerahospital.com. Please help me, as I am unable to install BookingPress Appointment Booking from the hospa plugins page.
Thanks!
Please install the BookingPress plugin by following the documentation here: https://docs.hibootstrap.com/envydoc/hospa-theme-documentation/tips-guides-troubleshoots/bookingpress-plugin-installation/Regarding Elementor Pro, we will update you soon.
Regards
Hello, I’ve purchased a licence for Hospa. I created a staging to do some works and decided to push those changes to my live site (https://www.vosoreilles.com/) and when I did that, my theme didn’t recognise my Licence Key, it said “Purchase key invalid” and that “vosoreilles.com” was already using the licence, so I was forced to take a backup for my site. I then tried to deregister my licence key on my live site vosoreilles.com and then push my staging changes and then activate my licence key on vosoreilles.com, but had the same error message. What can I do to get my staging changes and also keep my licence active ? Thanks.
I have another issue, I managed somehow to activate the licence key, but I’m still losing access to my widget-hospa-navbar and my widget-HospaLocationCard “Find Location Card” which you can see on my navbar and on my contact page https://www.vosoreilles.com/contact/ and I really need to keep those elements and still be able to push my stagings tweaks on live.
Thanks
Thanks! We have responded to your support ticket. Please check there.
Regards
I have a development Domain and a production domain for the website. Is it possible to install on the development domain and develop a complete website and then host on the main domain.
Thanks for your message!
Yes, it’s possible. After you finish your website on the development domain, you can deactivate the key from there and then activate it again on your production domain.
You can follow the guidance from our documentation here: https://docs.hibootstrap.com/envydoc/hospa-theme-documentation/tips-guides-troubleshoots/theme-license-qa/
Regards
Hi Team,
I purchase the theme. When i’m installing the demo, an error said, “The execution failed.” Please check error.log I tried updating the php setting, but still not working on Demo install.
Thanks for reaching out!
Please submit a support ticket and share your error log so our team can assist you as expected. Here is the support system link: https://support.hibootstrap.com/.
Best Regards
Hi, I just made a purchase, but when I enter the purchase code, I get an error message: “The purchase code is invalid!” Please help with the activation of the theme.
Thanks for the message! Could you please check now? If the key still not activated, submit a support ticket so our team can look into this further.
Regards
