515 comments found.
Hi, im interested in purchasing this template, can u let me know if its supporting RTL ? Thanks!
Hi,
Thank you for your interest. Yes, the Digiqole theme fully supports RTL (Right-to-Left) languages.
Best Regards
I have been using the Digiqole news theme for 6 months now. It was easy to install, customize and to receive support. Definitely worth the price and hours saved in creating a news website.
Hi mavern2013,
Glad to hear that your issue has been resolved! We are happy that our reply to your support ticket helped you fix it. Thank you for your kind words and feedback.
Best regards
P.S. I have updated my support ticket. By the way, users are only allowed to open one support ticket a time. If one ticket is open, ticksy does not allow another to be created.
Thanks. I have received a reply to my ticket.
Hi mavern2013,
Glad to hear that your issue has been resolved! We are happy that our reply to your support ticket helped you fix it. Thank you for your kind words and feedback.
Best regards
Hello. I sent a support request. How can I hide the author, number of comments, and “flame” count from the Posts on the Newspaper template? And also the author bio from the bottom of the Posts. Thanks.
Hi,
Thank you for reaching out to us. We have replied to your ticket. Please check it and let us know the update.
Best regards
Thanks for the details. I was able to hide the items I wanted.
when will be the next update
Hi there,
Thanks for reaching out to us.
We will release the next theme update very soon. If you have any specific issues or feature queries, please let us know. You can also open a support ticket here: https://themewinter.ticksy.com. So we can assist you better.
Best regards
Hello, how do I deactivate my license on one site and reactivate it on another? I’ve registered my license on another site, and it says the license is activated, but I can’t import demos. What should I do?
???
Hi,
You can use one license on one domain only. To activate it on a new domain, please deactivate it from the old one first. Otherwise, it won’t work. Please check the documentation for details: https://support.themewinter.com/docs/themes/theme-docs/digiqole/license-activation-4/
If you still face issues, kindly open a support ticket and our team will help you quickly: https://themewinter.ticksy.com/
Best Regards
Thanks for the reply, but the problem is that I had activated it on a website that I deleted and no longer own; the domain name has expired and there’s nothing on it anymore. When I try to install it on my new domain, I get the error: “The purchase code is already used.”
What should I do? Isn’t there a way to deactivate the license and reactivate it on the new domain name?
Hi,
Yes, it’s possible to reactivate your license on the new domain. Please open a support ticket here: https://themewinter.ticksy.com.
Or you can email: team.themewinter@gmail.com us directly with your purchase history. Once we verify the details, we will reset the license for you so you can activate it on your new domain.
Best regards
The Digiqole theme crashes with the most recent update to Elementor and/or Elementor Pro. I have gone through the troubleshooting process with/ other plugins. The Elementor plugin is causing the issue. I have extended my support in finding a resolution to this issue, but I have not heard back. Additionally, when logged into the support portal, there is no obvious record of support tickets/ticket history, so I am turning to this public forum for support.
Hi,
We have checked, but no support ticket was created in our support center. Please try submitting a ticket again. If it still doesn’t go through, you can email us directly at team.themewinter@gmail.com, and we will make sure to respond to you as soon as possible.
Thank you for your patience.
Best regards
Request sent via email.
Hi,
We have replied to your email with the fix for the issue. Please check and let us know the update.
Regards
Hi, how are you? I’d like to know if it’s possible to create custom category pages for different news categories? Example: Finance category – template 1 Travel category – template 2 Health category – template 3 Thank you!
Hi,
Thank you very much for reaching out!
We currently offer multiple layout styles that you can apply to different categories. But there is no option to customize this layout.
Please check our demo here for reference: https://demo-themewinter.com/digiqole/blog/category/lifestyle/travel.Best regards
How do I configure my site to https://demo-themewinter.com/digiqole/newspaper/? I have been using your theme for many years.
Hi,
First, you need to install the theme and plugins, then activate the license. After that, you will get the theme demo import option—just import it. Then configure the page with Elementor and adjust settings from the theme options.
If you need any guidance or face any specific issues, just let us know, and we’ll be happy to help.
Best regards
We are an existing customer and has it installed, etc. I’m not going to import the demo as we are a live site. I just want to know how I could configure for this particular design as I am tired of our existing design https://www.uktechnews.info/
Appreciate any tips you can share.
Hi,
For that particular design, if you open a support ticket, then I will give you the JSON file. If you import it, then you will get the same page.
Best Regards
Hello, I’m getting an error when I enter my Envato license in the WordPress admin panel. Could you help me with this? Thank you.
Hi,
Thank you for contacting us. Please make sure your license is not already activated on another domain. If it was previously activated, you’ll need to deactivate it from the old domain before you can activate it on a new one.
If the issue persists, you can open a support ticket here: https://themewinter.ticksy.com or email us at team.themewinter@gmail.com with your license details, and our team will check it for you.
Regards
1.) I normally use a 16:9 aspect ratio throughout the website. This means that from thumbnail to feature image, the aspect ratio is the same. For instance, 1280×720, 640×360, and so on. However, your theme uses several fixed image ratios that differ from one another.
https://ibb.co/kVMpx7wtDigiqole post thumbnail 850×560 (aspect ratio of 85:56) Digiqole Medium 600×398 (aspect ratio of 300:199) Digiqole small 455×300 (aspect ratio of 91:60)
Here’s an example of a popular news theme that I’ve been using for a while.
https://ibb.co/VW6p5Dy1As you can see, I adjusted the default WordPress media settings to match the theme. As a result, it generates similar image sets and aspect ratios.
2.) The post grid (Load More) section does not have a column-expanding option. By default, it just contains two columns. I normally use a three-column option.
3.) Also notices some layout shifts in the header in mobile view.
4.) Add more header options if possible.
I hope you can resolve these issues—best wishes for the future.
Hi,
Thank you for contacting us. The issues you mentioned need to be checked directly on your site. Once we review it, we will provide you with the proper solutions.
Please open a support ticket at https://themewinter.ticksy.com or email us at team.themewinter@gmail.com with the details.
Best regards
Hello, I tried to use the theme again, but it tells me that the license is in use and I don’t have it installed anywhere else. How can I reset its use?
Hi,
It seems that the license is still active on your test site. You will need to deactivate it there; otherwise, you won’t be able to activate it on a new site.
As you mentioned that you don’t remember where it was used, please open a support ticket https://themewinter.ticksy.com or email us at team.themewinter@gmail.com with your license details. Our team will check and deactivate it for you.
Thank you.
Hello,
I hope you are well.
The Main Slider Issue is still not fixed on my website. It was working fine but I don’t know which update you made and the posts are not sliding anymore.
Can you please let me know how I can fix it as soon as possible please?
I really need it fixed ASAP please, it is urgent.
I don’t want to purchase another support or anything, that’s an issue coming from the theme, I shouldn’t pay for it.
Thank you for answering.
Regards,
Hi,
Thank you very much for reaching out to us. We have already emailed you regarding this. Please check your inbox and let us know once you’ve reviewed the update.
Best regards
Hi, I have tried to update the old site by reinstalling the theme. Now it says the license is already in use. I am not able to reinstall the theme. I have sent a direct email regarding this a week ago but not reply received yet. Can you check my email and reply.
Hi Krishna,
Thank you for your queries. We have sent you an email with the details. Kindly check your inbox and let us know if you have any updates or further questions.
Looking forward to your response.
Best regards
Thanks a lot. I have replied to the email.
Hi Krishna,
Thank you very much for your email. We are checking your issues. Please allow us some time.
Regards
Please look into this issue at the earliest.
Hi,
We have replied to your email; please check it and let us know the update.
Looking forward to your response.
Best regards
Is it normal that when I try to activate my purchased license (April 8, 2021) from a few years ago, it doesn’t work when I try to register the theme on my website?
Hi Larando,
Thank you very much for your queries. The license should be activated as a normal process. You may check the documentation: https://support.themewinter.com/docs/themes/docs/license-activation-4/.
If you are still experiencing issues, please open a support ticket here: https://themewinter.ticksy.com with temporary admin credentials. Our support team will check it soon.
Regards
Hello, this is what I did by entering my license number, but I get an error. However, I did purchase my license. For support, I can’t activate it to ask you this privately. But here, we are talking about a purchased license with no possibility of using it.
Hi, I see there is no supported badge on your profile. There will be a badge like this when you purchase support from Envato : https://tinyurl.com/2bvxos5p
Regards.
So to sum up the situation, the license I bought doesn’t work, you’re telling me I have to pay for an intervention? Are you serious?
Hi Larando,
Apologies for the inconvenience you’re experiencing. Please note that the license is valid for one domain only. Have you activated the license on a different domain previously? If so, you won’t be able to activate it on the new domain without deactivating first from the old domain.
Kindly email us here: team.themewinter@gmail.com with your purchase details and the temporary admin login credentials for your site. We’ll review the situation as soon as possible and provide a solution.
Thank you for your patience!
Best regards
There seem to be an issue with main-slider and post-slider of the Digiqole theme with last updates (Digiqole 2.2.2 and Elementor 3.27.6), the dots aren’t displaying for both and the slider isn’t showing other post for main-slider only. You have the same issue on your demo website https://demo-themewinter.com/digiqole/ Can you help me with that ? Thanks in advance.
Hi,
Please open a support ticket here: https://themewinter.ticksy.com with temporary login details.
We will fix the issue on your site. The main slider issue in our demo has already been fixed.
Regards
Hi,
To open the ticket we have to purchase the support. We simply would like to get the solution written here. The issue is from the theme itself after updating, whe should not be the one paying for that.
Can we have an answer please ? I’ve also sent a mail a no reply.
Hi,
We apologize for the inconvenience.
The fixed version has already been prepared for release, and you will receive it very soon in the theme.
Regards
Hello,
Theme 8 is not showing with boxed layout into your demo.
Hi,
Thank you very much for bringing this to our attention. Our development team is currently reviewing the issue and will fix it as soon as possible.
Best regards
Just like everyone else seems to be experiencing, the theme is crashing and not working right now. I have rolled back the elementor update but it still isn’t loading. Do you plan on putting out a new update for the theme?
Thanks.
Hi,
We have released the updated theme. Please update your theme, and we hope all issues will be resolved.
Here are the updated guidelines to help you with the process:
How to get theme update notification: https://support.xpeedstudio.com/knowledgebase/get-notify-and-update-theme-automatically/
How to update WordPress theme: https://support.xpeedstudio.com/knowledgebase/how-to-update-the-wordpress-theme/
Best regards
Will test this out, thank you!
Hi,
Please check and let us know the update. Also open a support ticket here: https://themewinter.ticksy.com if you have any further queries.
Regards
Elementor crashed, critical error. How do I get the updated theme?
Hi,
We have released the updated theme. Please update your theme, and we hope all issues will be resolved.
Here are the updated guidelines to help you with the process:
How to get theme update notification: https://support.xpeedstudio.com/knowledgebase/get-notify-and-update-theme-automatically/
How to update WordPress theme: https://support.xpeedstudio.com/knowledgebase/how-to-update-the-wordpress-theme/
Best regards
Sorry, but this release (april 24) of your template is not compatible with the last edition of Elementor (pro). Do you expect to update your temlate soon ? Thanks
Hi,
We sincerely apologize for the inconvenience caused. The theme has been fixed, but we are unable to release the updated version due to some technical issues. In the meantime, you can downgrade Elementor. If you still encounter issues with the old version of Elementor, please open a support ticket here: https://themewinter.ticksy.com/.
If your support period has expired, kindly open a ticket here: https://themewinter.com/support/, and we will provide you with the updated theme.
We appreciate your understanding.
Regards
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