64 comments found.
Hello, we purchased a template, but the design we liked was this one: https://html.ravextheme.com/redox/light/creative-agency.html
a different design was downloaded. How can we solve this problem? I would appreciate your help.
Please send me an email with screenshort at ravextheme@gmail.com
Just purchased the theme, I have selected 1 demo for my project.
Preview before purchase : https://html.ravextheme.com/redox/dark/creative-agency.html
When I’ve download : https://can.com.co/en/can-dark/creative-agency.html
You can see lines in background. Can you assist me how to solve or remove these lines.
I can’t see your demo! Please contact us at ravextheme@gmail.com
I have already shared the same details on the given email address. Kindly please check and do the needful. Thanks
Already replied. Thank you.
Hi, I’m experiencing an issue with the footer. When I try to open the footer templates in Elementor, the system says it cannot find them. If I click on “View,” I get a 404 error.
Within the individual pages, when I assign the footer template, it seems to work correctly; however, I’m no longer able to edit it for the reasons mentioned above.
How can I resolve this issue?
Thank you.
I’ll be hosting this site on Vercel. Would you recommend going with the Next.js version or the HTML version for this setup?
Will the HTML version work well on Vercel, and will features like forms and blogs function properly there?
Also, could you clarify how the blog functionality works currently — is it static, or does it support dynamic content?
The HTML template’s contact form is dynamic using PHP, so it won’t work on Vercel even if you want it to. For Next.js, if you don’t want to use a backend, you can use Formspree—then both the HTML and Next.js forms can be made dynamic easily. Now the decision is up to you.
hello,
the contact form only send the email from the form, nothing else… The name , budget, phone etc. isn´t part of the emailcontent
Please contact us at ravextheme@gmail.com
Does your mail.php work? I put there my email but nothing received, there is only information that message was sent. Is it correct that in file mail.php there is action=”./mail.php as it is in the same catalog (./) ? What to do, to make a form working?
Yes, mail.php is working correctly. If you’re not receiving emails, it’s most likely because your hosting provider has the PHP mail function blocked.
To make the form work, please contact your hosting provider and ask them to enable/unblock the PHP mail system (mail() function). Once it’s unblocked, the form will start sending emails properly.
Hello. Let me ask some questions: 1) Do you have any set of icons in this template? Where can I see all of them to choose the right one? 2) Please explain how styles works, because in console I can see that ie. \assets\scss\pages\_digital-agency.scss is used but in real, style is defined in style.css
1. You’ll find all the icons inside the assets/imgs/icon folder. Some icons are regular images, some are Font Awesome, and a few are SVG code–based icons used directly in the template.
2. What you’re seeing in the inspector is the SCSS source file. Our template supports SCSS, and all SCSS files are compiled into style.css. You can edit the styling directly in style.css, or edit the SCSS files if you prefer. If you edit SCSS, you must have your SCSS compiler connected so that it can automatically generate the updated style.css.
Hi,
I mistakenly bought the same template again, as it was added to my cart from before, but you can check my account to see that I bough one just few months ago and am using that at the moment. I really apologies for the mistake and humbly requesting for a refund, it would be very kind of you to do that.
Please send us a refund request. Once we verify your purchase details and confirm that you purchased the second HTML version, we will process the refund.
Where do I raise the refund request from? Could you please provide me with the link?
Hello,
I miss currently a way how to integrate a video /for better to say youtube video … do you got a code example?
Thanks and best regards
Please create a support ticket at https://support.ravextheme.com/, then our team will send you this code. Thanks
I’m using the light demo template. However, I’d like to make the footer dark. Is there any way to do this? Also how do I change the background color of the entire page? I looked for this in the documentation but did not find. Thank you.
Please take a screenshot of the issue and send it to ravextheme@gmail.com
For instance, on this page: https://preview.themeforest.net/item/redox-creative-agency-and-portfolio-html-template/full_screen_preview/58746747
1. How do I change the tan (#fbf7f2) background color to be #f7f7f7? And – 2. How do I make the background color of the footer to be black?
You want to turn the light demo’s footer into a dark footer. To do that, you can load a separate CSS file (for example, redox-update.css) in your HTML files and place your custom styles there. Using an update/custom CSS file is considered a safe and clean method, but it’s not mandatory — it just helps keep your changes organized and separate from the core files.
For your specific case, adding this style will make the footer dark:
.footer-area { background: #000; }
After that, you will also need to adjust the text color and hover colors manually.
If you are not very familiar with HTML/CSS, completing this type of customization may feel a bit challenging.
Hi, thank you very much for your help last time.
I have another problem. My hosting provider is deleting my style.css file because of a line of code. A user has already reported this, but I need help to fix it.
I am quoting what the user said, because it is the same thing that is happening to me:
“Hello, I wanted to bring an important issue to your attention regarding the template. In the CSS, there is a line that uses an external mask URL: css mask: url(“https://raw.githubusercontent.com/robin-dela/css-mask-animation/master/img/nature-sprite.webp”); This reference is causing a serious problem. On many hosting platforms, automated malware scanners flag this as suspicious. As a result, the style.css file gets quarantined or deleted automatically, making the template break. I tested this by pasting the CSS line by line into my server, and confirmed that this external link was the culprit. Temporary Fix I Applied: I downloaded the sprite image, hosted it locally inside assets/images/icons/, and updated the CSS like this: css mask: url(”../images/icons/nature-sprite.jpg”); After this change, everything works perfectly without any quarantine issues. Request: Please update the template to use a locally hosted file (or provide one in the package) instead of linking to an external GitHub raw file. Otherwise, many users will continue to face the same frustrating issue. Best regards, Guddu Pandey”
Thank you. We will update soon.
I need help with this. The hosting keeps deleting style.css.
Please contact our support email: ravextheme@gmail.com
Hello, I’m interested in this template, but I noticed that none of the videos are showing up on mobile. Has there been a fix for this? I am not seeing this fixed yet in the demos.
Here are some examples where the videos are not appearing on mobile, starting with the first video at the very top:
https://html.ravextheme.com/redox/light/startup-agency.html https://html.ravextheme.com/redox/light/agency-portfolio.htmlHello, Thank you so much for your notice we have already fixed those issue and soon it will be updated. Thank you
I need guidance on how to correctly and neatly modify the CSS of the landing pages. I have seen that there is a style.css file, but also one called ad-style.css. I know that some landing pages reference ad-style.css and others reference style.css, but I am confused because the project includes Sass files. If I want to add custom CSS, which file should I insert my custom code into?
You’re right — not all pages use the same CSS file. In our theme, only the four home pages use ad-style.css, while all the inner pages use style.css. So, if you want to modify the CSS of a specific page, you should edit the file that’s actually linked to that page.
Alternatively, the best practice is to create your own custom CSS file and include it separately.
I need help with something very specific. I had already reported this problem previously, but I did not receive adequate assistance. This is an error, and I believe that, instead of offering me suggestions to apply on my own, you should tell me exactly how to solve it, as it significantly affects the structure of the template.
The error occurs when I enter the template, in any demo: the texts have inconsistent line breaks. I have had to refresh the page several times for the texts to load correctly.
The last time, I was told that this was due to the animations and cut points, but I was not given a specific solution. I am attaching the screenshots:
https://prnt.sc/wJ-jGdFBwK67](https://prnt.sc/wJ-jGdFBwK67 https://prnt.sc/SJgA0aPE_vFN](https://prnt.sc/SJgA0aPE_vFN https://prnt.sc/cM_KGYEb3iIh](https://prnt.sc/cM_KGYEb3iIh https://prnt.sc/z-wDCx7m3jTS](https://prnt.sc/z-wDCx7m3jTSI appreciate your help in resolving this issue once and for all.
Thanks for sharing the details and screenshots. I’ve checked them, and the issue seems to occur because the text animations are being displayed before the animation scripts fully load. This usually happens when the preloader is turned off.
Please enable the preloader — once it’s active, the preloader will remain visible until all animations and scripts finish loading. After that, the texts will appear correctly without any line break inconsistencies.
Thank you very much for your guidance. Could you tell me how to activate the preloader?
Could you please send an email to ravextheme@gmail.com with your WordPress access details and a few screenshots showing the issue? We’ll check everything and fix the problem for you.
Please pay more attention to the problem. I have been asking for help for several days, and not only does it take up to two days to respond, but the responses do not properly address the situation or show a real understanding of the case.
If you review the thread, you will see that I have already shared the screenshots and clearly explained the issue. You yourself acknowledged that you knew what the problem was, but the solution was never explained accurately.
Now you are asking me for access to WordPress, but this template is not made in WordPress, it is pure HTML. How could I give you access to something that does not apply in this case?
Please, I need a concrete answer and a real solution. I have been waiting too long for a fix and I can’t waste any more time on this.
Sorry for the delay — we understand your frustration and are fully focused on resolving this. To provide a concrete fix we need to see the actual files or the live project.
Please send either your live site URL or the full project ZIP/package to ravextheme@gmail.com
Without the files or live link we can’t reproduce the problem reliably — our demo installs are working fine, so we must inspect your project to give a real solution. Please email the package or link now and we’ll prioritize it.
You can see the problem directly in your files. The demo has the error; it’s not that my project has the error due to custom modifications. The error comes with the original files, and you can even see it in the demo you have active.
The screenshots I send you are from your active demo.
We’re currently working on it and will provide you with an update today.
Please check your email — we’ve sent you the updated file. Kindly reply to the email once you receive it.
Hello, i want to ask that are all the pages included in this $13 template? Some pages have free and exclusive written on them are they included too?
Yes, all the pages you see in the demo are included in the $13 template package. You’ll get everything shown in the live preview.
Redox – Creative Agency Portfolio HTML Template – Is there any figma file for the theme
Actually, our Figma file is not a complete design version — it was created only for internal development purposes. That’s why we didn’t include it on ThemeForest. Sorry, but we’re unable to share it publicly.
Hello,
Our purchase code for the Redox template is shown below: 8ae09634-9cd1-4682-8dd9-152ecf2d41f1
Could you please share the Figma file for the Redox template? You can grant access to the following Figma account: farukalicioglu@argos.com.tr
Thank you for your assistance, and keep up the great work.
Best regards, Faruk Alıcıoğlu
Actually, our Figma file is not a complete design version — it was created only for internal development purposes. That’s why we didn’t include it on ThemeForest. Sorry, but we’re unable to share it publicly.
where are columns defined? can i change number of columns in a section?
Never mind!
In our template, columns aren’t defined that way — we’ve used either CSS Grid or Flexbox throughout the layout. You can maintain the column layout using either Grid or Flexbox, and adjust it with custom CSS if needed.
Hi, you have “pricing table” for redox->light->Creative Agency?
I already check from : https://html.ravextheme.com/redox/light/pricing.html but 404 “not found”
Please fix the errors in this template, especially in the mobile version : https://html.ravextheme.com/redox/light/creative-agency.html. As I show in the following video: https://drive.google.com/drive/folders/1z8myRaKzpAXKrQYXpB7meRu7c-QH8akt?usp=sharing
We don’t have any pricing table page in this template, and it wasn’t shown in the demo either. That’s why you’re getting a 404 error when trying to access that link. Thank you for sharing the video. It would be very helpful if you could also send us your purchased package. Please contact us at ravextheme@gmail.com , and we’ll fix the issue for you.
Hello,
I bought the template and really like it – i don`t read it out, but it is possible to mix the different templates like a take the “header” from the: agency-portfolio and then the footer from the “design-agency” ?
Plus two wishes – upgrades:
1. Navigation on scroll:
When i scroll on desktop – i loose the header navigation and it shows up till i scroll back to the top. For example the Pentagram Website: https://www.pentagram.com/
I scroll down all the way, and if scroll a bit up – the header shows up.
2. Contact Form: Is it possible you have a “hack” that the filed is not only one line “height” but instead 3? Now it looks a bit strange if i type a lot – that the beginning will disapear.
Thanks and best regards
You can mix and use different headers and footers, but in some cases you may need to apply custom CSS to make everything fit properly. Regarding the two upgrade requests you mentioned: these features are not included in our template, and we don’t have plans to add them. You can only use what we have shown in the demos. If you’d like to implement additional features beyond that, you would need to create them on your own responsibility.
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