112 comments found.
Hello Support Team, I’d like to raise a few important points, as well as ask why these options are not already available, since they seem quite essential for a modern e-commerce theme.
1) Header options (desktop / PC devices) It is very important for us to have:
An option to enable a hamburger menu on desktop, not only on mobile or tablet.
The ability to change or customize header icons (search, account, wishlist, cart), either through different icon styles or custom SVG uploads.
2) Shop / Archive product card layout (especially on mobile) On mobile devices, the product image is heavily affected because Quick View, Add to Wishlist, and Add to Cart buttons are placed directly on top of the photo. As a result, the product image loses its impact and looks cluttered.
It would be extremely helpful to have options such as:
Moving these actions outside the image area (for example before the product title)
Placing them in a separate row instead of overlaying the image
Device-based controls (different layout for mobile vs desktop)
One more point that I consider extremely important, especially from a conversion and user-experience perspective, is the checkout experience.
If the checkout could be improved to work more like Shopify’s checkout flow, it would truly elevate the theme to another level.
Specifically:
A cleaner, more focused, distraction-free checkout layout
Better spacing, typography, and visual hierarchy
A smoother step-by-step flow (or optimized one-page checkout)
Clear emphasis on trust, speed, and ease of completion — especially on mobile
Checkout is one of the most critical parts of any e-commerce store. A Shopify-like checkout experience is widely considered a benchmark, and having something close to that built into the theme would be a huge competitive advantage.
These are not edge cases — they directly affect usability and conversion on mobile. That’s why I’m genuinely wondering why these controls are not included by default in the theme.
I hope you can clarify this and consider adding these features in an upcoming update, as they would significantly improve both flexibility and user experience.
Hello,
Thanks for this detailed feedback! We appreciate you taking the time to share these suggestions.
To discuss these features and explore current options, please open a ticket at https://uix.ticksy.com. Our support team can help with available solutions and ensure your requests reach our developers for future updates.
Hello,
Thank you for your reply and for pointing me to the ticket system.
That said, I’d like to clarify that my message was not primarily a support request or a question about configuration. The points I raised relate to fundamental theme capabilities and missing controls, particularly around:
Desktop header flexibility (hamburger menu on desktop, custom header icons / SVGs)
Mobile product card layout and action placement
Checkout UX and conversion-focused design improvements
These are not edge cases or custom use scenarios — they are core usability and conversion-related features that modern e-commerce themes are generally expected to support, especially on mobile.
Unfortunately, the theme doesn’t include those specific features at the moment. We’ve noted your feedback and will consider these for future development.
We appreciate you highlighting these as priority items for modern e-commerce functionality.
Merry Christmas and Happy New Year, dear team! ❤️
Any updates about upcoming new release (I hope with bookstore prebuilt version)? Thanks
Hi there! Merry Christmas and Happy New Year to you too!
Thanks for checking in! We’re currently working on some new updates for Glozin. However, we don’t have a bookstore demo in our immediate roadmap at this time.
Thanks for your continued support, and happy holidays!
Countdown timer is not working after once, please guide me how to fix it
Hello,
Thank you for your feedback!
Please open a support ticket at https://uix.ticksy.com and include your website URL. Our development team will investigate the issue directly and provide a fix for you.
Already opened please reply to my ticket
Our team has replied to your ticket. Please check your email or log into uix.ticksy.com to see the response and continue the conversation there.
Thank you!
Hi! is it compatible with “Slider Revolution” plugin?
Hello,
Yes, Glozin is fully compatible with Slider Revolution.
The theme follows WordPress standards, so Slider Revolution will work smoothly. You can use it on any page using shortcodes or the built-in Slider Revolution widget.
I bought this theme. in the demo when i hover over a product there seems to be a bug on add to wishlist. its like a very long rectangle that has a black background. Is it possible to remove these buttons or also just remove the black bars that come out on hover?
Hello,
Thanks for reaching out! This sounds like a styling issue we’ll need to investigate on your specific site.
Please open a support ticket at https://uix.ticksy.com and include your website URL. Our development team will review the hover effect and help you either fix the styling or remove those buttons if you prefer.
I bought the theme and installed a demo version, but I would like to show to the customer also this home version, https://wpglozin.com/pets/, how can I import just this page?
Hello,
You can import just that specific page using the Elementor Template Library.
Please open a support ticket at https://uix.ticksy.com and our team will provide you with a detailed step-by-step guide to import only the Pets homepage to your site.
Thank you
Hi, do I need technical knowledge to create a store with this theme? Is it similar to other themes like WooStify, etc., in terms of how it works and how to configure it? I’m not trying to make comparisons, just want to know if it would be useful for a beginner. Thanks.
Hello,
Thanks for you questions! No technical knowledge required. Glozin includes built-in drag-and-drop builders (Elementor compatible) that let you design your store visually without any coding.
The theme works similarly to other modern WooCommerce themes – you’ll find familiar settings in the WordPress Customizer for colors, fonts, and layouts.
Thanks for your reply. Two more questions:
1. Is using Elementor necessary or optional?
2. I ran a test with one of your demos and it’s quite large. Is this a specific case or is the theme generally heavy? https://ibb.co/20vHvRDD
1. Yes, Elementor is required – it’s the page builder we use for creating and editing layouts.
2. The demo is large because of content volume – we showcase many high-resolution images and videos to demonstrate capabilities. Our demo sits around 30MB for that reason.
For your actual store, page size depends entirely on your content. With fewer images or smaller files, your pages will be much lighter. The theme includes lazy loading optimization, so even content-heavy pages load quickly – images only load as users scroll to them.
You’ll have full control over how much content you add to each page.
Thanks for your reply. Are there any specifications my server needs, like shared hosting or a VPS, to load that fast?
VPS is recommended if you’re comfortable managing server settings – it gives you better performance and control for WooCommerce sites.
If server management isn’t your thing, you can go with WooCommerce-optimized hosting (like SiteGround, Kinsta, or WP Engine). These providers handle the technical setup and optimization for you.
Hi,
I would like to know if this theme is compatible with Dokan?
Thanks
Hi,
Thanks for reaching out!
Yes, Glozin is compatible with both Dokan and WCFM multivendor plugins.
If you have any questions during setup or need assistance with the integration, feel free to open a support ticket at https://uix.ticksy.com/ and we’ll be happy to help.
when Fresh Basket demo is coming ?
Hello,
We’re currently working on a new update that will include it. We don’t have an exact release date yet, but we’re trying to get it out as soon as possible.
Thank you
Is this fully compatilble with elementor free version?
Hello,
Yes, Glozin is fully compatible with the free version of Elementor. You can use all of Elementor’s core features to customize your pages and layouts without any issues.
Let us know if you have any other questions!
Thank you for letting me know, sir!
Hi there. May I see the new changelog for 1.6.2? Thanks
(Please refresh a cache from your end)
Hi there!
We’ve updated the changelog for version 1.6.2 on our online documentation. Please check it again at your convenience.
If you have any issues or need further assistance, feel free to open a support ticket at https://uix.ticksy.com/.
Thank you!
Thank you. One more thing: when will the next update be released?
We don’t have an ETA for the next update yet, but we’re working on it and will try to release it soon.
Thank you
There’s a problem with Ajax search, specifically line 209 of posts.php
. $sku_join .
change to
. $sku_join
that fixes it. Else the Ajax search simply shows no results / loads forever.
Hello,
Thanks for reporting this and for identifying the exact fix! We really appreciate you taking the time to share the details.
We’ll review the code and get this resolved in an upcoming update.
If you run into anything else, just let us know.
Hello, we received a new WordPress update. Could you please make the theme compatible with it? Also, there is a new version of WooCommerce, so please make sure the theme is compatible with that as well.
I have already launched your theme in practice, and… we love it! Thank you very much for this theme.
I also wanted to ask, is there any progress on the design for the books/comics marketplace? When can we expect it to be included with a new theme update?
Thank you very much.
Hi there,
Thank you for your kind words about the theme – we’re thrilled you love it!
The theme is already fully compatible with WordPress 6.9. Our team is actively working on updates to ensure compatibility with the latest WooCommerce version as well.
Regarding the books/comics marketplace design, we don’t have any updates to share at this time. We’ll send out notifications as soon as there’s news on that front.
If you have any other questions, feel free to reach out!
hello Can I hide the bottom navigation bar that contains the Home, Cart, Account, and Store options in the phone view? thanks
Hello,
Yes, you can hide the bottom navigation bar on mobile view.
Please check this documentation for instructions on how to customize or hide it: https://wpglozin.com/docs/#/mobile/navigation-barIf you need further assistance with this, feel free to open a support ticket here: https://uix.ticksy.com/
Thank you
hey, i don’t know what is happning to my product card, the wishlist, compare, quick view and add to cart buttons are not in position, image https://drive.google.com/file/d/1K9yqYkkcjqnrE_VBBGnD56L7g5tzXVSl/view?usp=sharing
Hello,
Thank you for your feedback! Please open a support ticket at https://uix.ticksy.com and include:
- Your site URL
- Admin access credentials (if possible)
Our technical team will check your setup and help you solve this issue.
Hi, How can I disable/remove the product-navigation__button (“Back to products” button) that appears on top of product pages? I can’t find any option for it.
Hi!
Thanks for reaching out. To help you remove the “Back to products” button from your product pages, please open a support ticket at https://uix.ticksy.com/ and share your website address. Our team will provide you with the specific solution for your setup.
I have problem with content width page and header footer
Hello,
Thanks for your feedback! Please open a ticket on the support site. Our team will be happy to help you solve these problems.
https://uix.ticksy.com/Hello, I’m interested in purchasing your theme, but before I proceed, I would like to know if it is fully compatible with the Extra Product Options & Add-Ons for WooCommerce plugin. I plan to use this plugin with your theme and want to ensure there are no compatibility issues. Thank you in advance for your help!
Hello,
Thanks for reaching out! We haven’t specifically tested our theme with the Extra Product Options & Add-Ons for WooCommerce plugin, but it should work without issues since it’s designed to add product options within WooCommerce’s standard.
Our theme follows WooCommerce’s best practices, so plugins that extend product functionality typically integrate smoothly. If you do encounter any compatibility issues after purchase, just submit a support ticket and our team will help resolve it.
Excellent Support from Glozin! Glozin support is impressively fast and precise. They resolve issues quickly without creating any new problems, making the whole experience smooth and stress-free. Highly recommend their service! Thank you Glozin Support TEAM.
Hello,
Thank you so much for your kind words! We’re thrilled to hear that our support team has made your experience smooth and stress-free.
Your feedback means a lot to us and motivates the entire Glozin team to keep delivering fast, precise solutions. If you ever need assistance in the future, we’re always here to help.
Thanks again for choosing Glozin!
Hi there. Nice theme. Can custom product templates be used. I mean select template on product page.
Hello,
Thanks for your interest in Glozin! Yes, the theme includes a builder for single product templates. You can design custom layouts and apply them to your products.
