149 comments found.
Hello there! realy love your theme but I have a few questions before purchase it 1 – is your theme have Ajax Search (that can search for any product)? 2 – is your theme available to set the price for group size I mean I don’t want to sell my product as per peason but I want to set as group price Ex.(2 or 3 person cost 100$ and or 5 person cost 150$)
Looking forward to seeing your advice
Thanks Nara
Hi Nara, thank you so much for your interest in our theme!
Here are the answers to your questions:
1. Ajax Search Yes, our theme supports Ajax Search.
2. Group Price Yes, the theme already supports Group Pricing. You can set a fixed price based on group size (for example: 2–3 people = $100, 5 people = $150). No customization is needed — this feature is available in the pricing settings.
If you have any other questions before purchase, feel free to ask. We’re happy to help!
Regards,
Is it possible to create Single trip template and set condition for all trips to use that one template? Having to edit each trip with elementor becomes trouble some when one want to update single trip design as they have to edit each trip one by one.
Hi, thank you for your question!
At the moment, Togo does not support a global Single Trip template that automatically applies to all trips. Each trip is edited individually with Elementor.
However, we can help you build a custom global template that applies to all trip detail pages, so you only need to update the design once.
If you’d like to proceed, please send us an email at hello@uxper.co and our developers will give you the cost and timeframe.
Thank you!
Very disappointing. Templating is one of the biggest and flagship of using Elementor and you don’t support that out of the box? If I had time to start the project all over again, I would have request for a refund.
Hi, thank you for your honest feedback — we truly appreciate you taking the time to share your concerns.
We completely understand how important global templating is for your workflow, especially when working with Elementor. At the moment, Togo uses a custom data structure for Trip posts, so Elementor’s global template feature does not automatically apply. This limitation is not ideal, and we’re already discussing how to improve templating flexibility in future updates.
That said, we don’t want this to block your project. Our team can still help you build a unified Single Trip template that applies to all trip pages, so you only need to edit once. If you’re open to it, please contact us at hello@uxper.co, and we’ll provide cost and timeframe for the customization.
We truly value your feedback and will take this into consideration to improve the product.
Thank you again for your patience and for choosing Togo!
Best regards,
Do you have coupon feature? If no, can I hire Uxper dev to do it?
Hi, yes, Togo already supports the coupon/discount feature via WooCommerce. You can create and manage coupons directly in the WooCommerce settings.
If you need any custom coupon logic, you can also hire our Uxper developer team to build it for you. Just email us at hello@uxper.co and we’ll estimate the cost and timeline.
Thank you!
- https://imgsh.net/i/c2719571af – Is it possible to make the images appear larger when viewed on mobile? Right now they look smaller than before zooming in. Traffic in my niche is currently more than 90% from mobile devices, and when choosing places, photos play a very important role. I really like your theme and would like to purchase it, but this small detail is actually very critical. Just let me know, that you will fix this and i will buy your beautiful theme right now!
- As the author, could you please tell me – can the theme be configured for just one city or one country?
Hello,
Thank you for your interest in our theme!
1. About the mobile image size Yes, we can adjust the mobile image display so that photos appear larger before zooming in. Our team has already noted this feedback, and we can provide a quick fix or include an improvement in the next update. If you proceed with the purchase, just open a support ticket—we’ll help you adjust the mobile layout so images look clearer and more prominent.
https://uxper.ticksy.com/2. Can the theme be configured for one city or one country? Absolutely. The theme works perfectly for a single city or a single country setup.
Regards,
I have purchased the theme in July and since then having issues and have to contact you every single time. My website has been down since that date as i was really fed up with this issue. After so many months, now i have time to take the project again and I have removed the whole installation of the wordpress and decided to install from the beginning. The version i can use is first version and system says that i need to update. I have inserted purchase code but nothing changes and system shows ’’update package not available’’.
Do i have to contact you guys everytime i need to update the theme? Why dont you make this automatic like any other theme? Is there any particular reason for this?
Hello,
Thank you for reaching out and I’m really sorry to hear about the experience you’ve had. I understand how frustrating it can be to deal with repeated issues and I appreciate your patience in coming back to continue the project.
Regarding the update message and the “update package not available” notice:
1. Why the theme cannot be updated automatically Our themes do not use the standard WordPress auto-update mechanism because they are distributed through Envato. Envato requires manual verification for updates, and for security reasons we cannot push updates directly to customer sites the same way as plugins from the WordPress directory. That’s why updates appear differently from other themes.
2. Why your purchase code doesn’t trigger the update The purchase code is used only for license verification. It does not automatically download the latest version from Envato. To update, WordPress still needs a packaged update that must be installed manually or through our built-in updater.
3. What you should do now To avoid further downtime and ensure you get the latest version correctly, please open a support ticket here: https://uxper.ticksy.com/ and share your purchase code. Our team will help you activate the latest theme version on your site and ensure the update process works as expected.
Once we review your installation, we can also check why the updater isn’t detecting the newest package and fix it so you won’t have to contact us every time.
Again, thank you for your patience, and we’ll be happy to assist you until everything is running smoothly.
Regards,
Hello, I have some question before purchase below:
1.Is it possible to hire Uxper developer to make search bar that has different tabs e.g. ‘Tour’, ‘Activity’, ‘Attractions ticket’
2.I want to attached PDF file into trip details page, so my client can download it to share with their friends, is this possible in the future updates? or I can hire Uxper developer to do it?
3.For review section in trip details page, can I customize form for reviewer information? and can user reviews trip through their button in user’s account after the trip end?
Hello, thanks for your questions!
1. Search bar with tabs (Tour / Activity / Attraction Ticket)
Not built-in, but we can customize this for you after purchase.
2. Attach PDF on trip detail page
Not available by default, but we can add a PDF upload + download button as a small customization.
3. Review system
Togo already supports leaving reviews from the customer account after the trip is completed.
If you want to customize the review form (add more fields), this can be done via custom development.
Feel free to open a support ticket after purchase and our team will assist you.
Regards,
Kevin
Thank you for your fast answer! Could you give me an idea for how much according to question no.1,2,3
Hi, please send an email to hello@uxper.co and I’ll provide the cost and timeline for the customization. Thank you!
I’ve sent an email to your email address
Hello,
This is a pre-sale question about your theme.
For a specific tour, for example “Golden Stones Beaujolais Wine Tasting Tour”, is it possible for the admin to set specific available dates only (for example certain days in the month) instead of a date range where every day between two dates is bookable?
My tours are only available on certain specific dates, not every day.
Also, what kind of booking system do you use? Is it a custom-built booking system, or is it based on a specific plugin (and if so, which one)?
Can we integrate stripe payment ?
Is it possible to have an admin access to a demo ?
Thank you in advance for your reply
Hi, thank you for your interest in the Togo Travel & Tour Booking theme!
1. Fixed dates instead of date ranges Yes, you can set specific available dates only for each tour. In the tour settings, simply add the exact dates you want (e.g., 5/12, 12/12, 20/12). Customers will only be able to book those dates — not a full date range.
2. Booking system Togo uses our custom-built booking system, not a third-party plugin. This gives you more flexibility, faster performance, and a cleaner UI.
3. Stripe payment Yes, Stripe is fully supported through WooCommerce. You can enable Stripe, PayPal, bank transfer, or any WooCommerce payment gateway.
4. Admin access to demo Yes, after purchase you will receive demo admin access. If you need help configuring anything, our developers can assist via support ticket.
Let me know if you have more questions, happy to help!
Regards, Kevin, Uxper team
Hi Uxper,
I wanted to check in about two things:
1. Loader Animation – Do you have an alternative to the spinning orange circle? It becomes a bit distracting quickly, so I wanted to see if there’s another loader option available. Load times seems to be a lot, even on the intro pages and my internet speeds are super fast.
2. Updated Figma File – I noticed that a couple of the pages on the live site are missing from the Figma file. Do you have an updated version that includes all of the screens/pages?
Thanks so much!
Hi,
Thanks for your message!
1. Loader Animation Yes, we can provide an alternative loader. The orange circle is just the default, and you can replace it with a simpler loader. The demo also loads extra scripts, so real performance will be faster on your own site.
2. Updated Figma File Yes, we have an updated Figma file that includes all pages. After purchase, just open a support ticket and we’ll send you the latest version.
Let me know if you need anything else!
Regards, Kevin, Uxper team
Pre-sale questions : 1. Can Coupon discounting work per guest type (example 5% discount on Adult guests only per booking)? 2.Is coupon function based on woocommerce (set in woocommerce) or internal (custom function)? tnx
Hi, thanks for your questions!
1. Coupon per guest type At the moment, coupons apply to the whole booking, not per guest type. However, you can create different pricing rules for each guest type inside the tour settings.
2. Coupon system Coupons are handled via WooCommerce, so you can use all WooCommerce coupon options (percentage, fixed, usage limits, expiry date, etc.).
If you need guest-type–specific discounts in the future, we can help customize it after purchase.
Let me know if you need anything else!
Kevin, Uxper team
Hi, I’d like to ask about the enquiry form functionality in the TOGO theme (example: “Space Center Houston Entry Ticket”).
Is it possible to assign different recipient email addresses for the enquiry forms on a per-tour or per-product basis? For example:
All enquiry forms for Day Tours/Trips should be sent to daytours@email.com
All enquiry forms for Flights/Tickets should be sent to flights@email.com
In other words, can each tour/trip have its own unique email recipient for enquiry submissions?
Also, is this recipient-email setting editable within Elementor (specifically inside the booking/enquiry form)?
Thank you, and I hope this clarifies the question.
Hello,
Yes, this is supported.
The TOGO theme allows you to set different recipient email addresses for the enquiry form on a per-tour or per-product basis. Each tour/trip can have its own unique recipient email for enquiry submissions.
Best regards,
Thank you for your reply, one more thing, asking for a client regarding mutli currency display, i read back you have your own in built in theme currency converter integrated with woocommerce checkout, 1. Will Curcy plugin work? my clients intent is to use the Curcy plugins feature for auto IP detection for auto currency display 2.will this not affect your themes inbuilt manual currency converter if used? thank you
Hello,
Thank you for your message.
Yes, our theme already has a built-in currency switcher function integrated with WooCommerce. This allows customers to manually switch currencies on the frontend, and prices will be displayed accordingly, including during checkout.
If you plan to use a third-party multi-currency plugin (such as Curcy), we recommend disabling the theme’s built-in currency function to avoid conflicts, as running two currency systems at the same time may cause incorrect price calculations or display issues.
Regards,
Please in your next update, make custom post type ‘TRIPS’ and its Taxonomies and field visible in Elementor Dynamic Tags. This way we will be able to create custom elements and tags instead of 100% relying on Togo Elementor elements. It’s very restricting.
Currently, Trips and it’s fields and taxonomies are not visible in the elementor dynamic tags, so we cannot create dynamic templates or fields other than using your custom elementor elements.
Hello,
Thank you for your suggestion! We understand how helpful it would be to have the Trips custom post type, its taxonomies, and custom fields available in Elementor Dynamic Tags for more flexible template building.
We’ll review this request and consider adding it in a future update to improve customization options. Your feedback is greatly appreciated!
Regards,
I have bought the theme, but the option you stated below “and customers will be able to select a specific date”, where can I find it? We need to show upcoming travels in the home page.. sorted by date. e.g. blocks… [20-11-2025] boat tour – [21-11-2025] Walking tour – [22-11-2025] tower tour (just in tiles) but where can I do that?
Hello,
Please open a ticket at https://uxper.ticksy.com/, and our support team will guide you through the setup process.
Regards,
The response in ticket was “It’s not possible” that’s probably why they didn’t post a response here. Feels like a default simplle function that was left out! If you heve 10 tours next week, or whenever.. and you want to show the upcoming tour dates on e.g. you home page! It’s not possible!!!!
“Unfortunately, the theme does not currently support displaying a list of tours sorted by their event dates. The reason is that each trip created in the Trips section (admin dashboard) can contain multiple tour packages with different schedules. Because of this structure, the theme does not yet provide built-in support for sorting or showing tours by a specific date.”
Hello,
Thank you for sharing this — I completely understand your frustration. Displaying upcoming tours by date is indeed a very practical feature, and I agree it would be extremely useful on the homepage.
As the support team mentioned in the ticket, the current theme structure doesn’t yet allow trips to be sorted or listed by specific event dates, because each Trip may include multiple packages with different schedules. This is why the feature isn’t available out-of-the-box at the moment.
I’ve already forwarded this as a feature request to the development team so they can consider adding it in future updates.
In the meantime, while waiting for that improvement, you can proceed with a custom development solution as suggested by the support team in your ticket. This will allow you to display upcoming tours on your homepage exactly in the format you described.
If you’d like to move forward with the customization, just let me know — we’re happy to assist.
Best regards,
Greetings, I am ready to purchase the theme . I just want to confirm that can we book the event / package /tour on time based . Means on a specific date there are difeerent timeslots . is this feature is available in togo.
Hello,
Yes, this feature is already available in Togo. You can create date-based bookings with multiple timeslots for each day, and customers will be able to select a specific date and choose from the available time options.
Regards,
Hello Team,
There are few issues. Let me know how do i fix this.
The customer dashboard—its options aren’t loading correctly. Should we remove the default WooCommerce pages, and could they be interfering with these custom dashboard pages?
When we hover over the dashboard link, it points to https://togo.uxper.co/. This happens when the user tries to go to the dashboard from the home page, and it also occurs if I access the dashboard via a direct link. I don’t see any options like booking list, wishlist, settings, and so on.
https://tppr.me/hlv4X0 https://tppr.me/jdLS1uAnother problem with the trips. Even after completing all the fields on the trip card, the trip details page still looks wrong.
https://tppr.me/FFsDoyHello,
We have noticed that you reported the issue in a support ticket. Our support team is currently reviewing it and will notify you as soon as there is an update.
Regards,
Waiting for the update.
It’s not possible to import the demo. The costumiser.dat file is corrupted. It gives this error: 404, as if it can’t see it on my server even though it’s there. I changed the file permissions as well, but it still doesn’t work. I’ve opened a support ticket, but I haven’t received a reply yet. I think I’m going to return this theme. 
Hello,
Thank you for your message. We’ve just returned after the weekend break and are now reviewing your ticket.
Regarding the issue with importing the demo and the customiser.dat file, we will check the details in your support request and assist you as quickly as possible.
We appreciate your patience, and we’re here to help resolve this for you.
Regards,
checkout not working, error Error: Invalid array length, Error: Cannot read properties of undefined (reading ‘raw_prices’), Unexpected error in: woocommerce/checkout-additional-information-block
Error: Invalid array length
Hello,
We’ve seen your support ticket regarding the checkout errors (Invalid array length, raw_prices, additional-information-block). Our team is checking it now.
Please wait for our reply in the ticket.
Regards,
Hi, I really like your theme! I have a quick question — is there any way to demo the dashboard page? I’d like to see how the tour course creation works and how the UI looks.
Hello, thank you for interesting in our theme. For security reason, we do not provide the admin demo. You can check for at our documentation here: https://uxper.gitbook.io/togo-wordpress/
Regards
Is there a way to change default zoom in Maps? in open street map.
Thanks!
Hello,
Please open a ticket at https://uxper.ticksy.com/, and our support team will guide you through the process.
Regards,
I’m having a problem with trips. When I try to translate a trip from English to another language, the trip price becomes zero and doesn’t translate or copy into the other language. The package title also doesn’t translate and remains in English. I have four languages on the website and many trips, and I can’t manually translate the price of each trip or the package title. The price isn’t translatable using LocoTranslate, and PolyLang fails to translate or copy the price or the package title. I urgently need a solution to this problem.
Hello,
Please open a support ticket at https://uxper.ticksy.com/, and our support team will assist you in reviewing the issue.
Regards,
Can we add custom filters ?
Hello,
Currently, this feature is not available. However, it is under review and may be included in future updates.
Regards,
I would like to purchase the theme.
There is one small issue, when I booked one tour, it adds to the cart and takes us to the checkout, and if I explore another tour and click on add to cart button, it adds the second tour to the cart (that’s great till here). But when I select another tour and instead of clicking on add to cart, I clicked on book now button, the system removes the previous two tours from the cart and added the new tour and takes me to the checkout.
Usually the system doesn’t replace the items that are already added to the cart either you click on add to cart or click diretcly on book now button, it should combine and add all the selected ones to the cart instead of replacing.
Can you please explain this?
Hi there,
Thanks for your interest in our theme!
That behavior is intentional — the “Book Now” button is designed for instant checkout (one tour per booking), while “Add to Cart” lets customers combine multiple tours.
However, the system is flexible — you can easily adjust it to allow multiple tours per order, so even the “Book Now” button adds to the existing cart instead of replacing it.
Let us know after your purchase and we’ll be happy to guide you with the quick setup.
Best, The Togo Team
Okay, if you say so then I am happy to purchase. My main concern was that when we click on book now after adding multiple tours, all tours should brought to the checkout instead of only last one.
One last question, all the tours has an option either we add multiple time slots or make a fix time (without giving any timeslot) for the tour?
Hello,
Thank you for your interest and for considering purchasing the Togo theme!
Regarding your question: 1️⃣ Checkout with multiple tours: Good news — this feature is already available in version 1.0.5, which is scheduled for release very soon. In this update, users can add multiple tours to the cart, and when they click “Book Now,” all selected tours will be brought to the checkout together.
2️⃣ Tour time settings: Each tour can be configured in two ways:
Fixed time – You can set one specific start time for the tour (no time slots).
Multiple time slots – You can define several start times for the same day (e.g. 9:00 AM, 1:00 PM, 4:00 PM).
You can manage these options in the Tour Edit screen.
Best regards,
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