126 comments found.
Sir please help me in header and footer of the website i am facing issue i also contacted you please fix this issue by the way theme is very good just facing this issue
Hi,
Thank you for your kind words about the theme
We’re sorry to hear that you’re facing issues with the header and footer. Kindly share your WordPress login details with us directly via our support email so we can check the issue on your site and fix it for you.
Please send the details to: support@wedesignthemes.com
Once received, we’ll review and assist you as soon as possible.
Thanks For this Fast Support i already Email you thank you team
Hi there,
We have received and replied to your email. Kindly have a look.
Thank you.
Hi! I can use the theme builder for shop pages, but when I try to add, for example, a Single Product template, the blocks don’t load in the edit screen — they’re not showing at all. This is a major issue!
Hi there,
Thanks for contacting us.
Kindly share more details with some screenshots or short videos directly with us at support@wedesignthemes.com so that we can check and assist you with the solution as soon as possible.
Thank you.
Hello! Just bought the theme and installed it on local environment, however i cant setup demo data. It says “Reason: http_request_failed – cURL error 60: SSL certificate problem: self-signed certificate.” Need help!
Hi there,
Sorry for the inconvenience. It seems the issue is related to your local server’s SSL configuration (cURL error 60: self-signed certificate).
To assist you better, please contact us via email at support@wedesignthemes.com and include a screenshot of the error message.
Our team will review it and guide you through the correct steps to resolve the issue.
Thank you for your understanding
Hi! Do u provide some design files (psd/figma whatever) for this theme?
Hi there
We’re sorry, but we do not provide design files (PSD/Figma) for this theme. The theme is delivered only as a ready-to-use WordPress package, which includes all templates, layouts, and customization options through Elementor.
Thank you
Hi, Activating We DesignTech Elementor Addon plugin causing error. Have send you a mail in this regard please help.
never mind short this out by following solutions provided in earlier comments.
Home 2 is not opening beyond loading page and issue with home page 5 ,Shop drop down menu also showing error.
Hi any update on above mentioned issue?
WordPress has identified following errors plz look into it. Error Details
An error of type E_ERROR was caused in line 22 of the file /home/yt5vjcmo3gfb/public_html/wp-content/themes/teapoy/functions.php. Error message: Uncaught Error: Call to undefined function teapoy_theme_defaults() in /home/yt5vjcmo3gfb/public_html/wp-content/themes/teapoy/functions.php:22 Stack trace: #0 /home/yt5vjcmo3gfb/public_html/wp-content/themes/teapoy/functions.php(13): Teapoy_Loader->__construct() #1 /home/yt5vjcmo3gfb/public_html/wp-content/themes/teapoy/functions.php(668): Teapoy_Loader::instance() #2 /home/yt5vjcmo3gfb/public_html/wp-settings.php(695): include(’/home/yt5vjcmo3…’) #3 /home/yt5vjcmo3gfb/public_html/wp-config.php(109): require_once(’/home/yt5vjcmo3…’) #4 /home/yt5vjcmo3gfb/public_html/wp-load.php(50): require_once(’/home/yt5vjcmo3…’) #5 /home/yt5vjcmo3gfb/public_html/wp-admin/admin.php(35): require_once(’/home/yt5vjcmo3…’) #6 /home/yt5vjcmo3gfb/public_html/wp-admin/themes.php(10): require_once(’/home/yt5vjcmo3…’) #7 {main} thrown
Hi There.,
We sincerely apologize for the inconvenience caused. We have resolved the issue and have already responded to your email. Kindly check it and let us know if everything is satisfactory. Your satisfaction is our top priority, and we highly value you as a client. We are committed to ensuring you have the best experience with us and are eager to address any concerns you may have.
Thank you!
Hi, Thanks for the prompt reply, the issues are resolved now, much appreciated.
Hi There.,
You’re very welcome! We’re glad to hear the issues have been resolved. If you need any further assistance, feel free to reach out anytime.
Thank you!
Hi, while uploading the theme error message says, “The link you followed has expired.”
Hi there,
The error “The link you followed has expired” in WordPress usually means that your server settings are too low to handle the upload file size or execution time needed for the theme file.
Memory limits:
Please ensure that your server meets the recommended requirements for the import process. You may need to increase the PHP memory limit, max execution time, or other relevant settings
kindly contact your Hosting provider, or you can do this on your own
Maximum Execution Time (max_execution_time) should be atleast 600 ( max_execution_time 600)
Maximum Input Vars (max_input_vars) should be atleast 5000( max_input_vars 5000 )
Memory Limit (memory_limit) should be atleast 256MB ( memory_limit 256M)
Post Maximum Size (post_max_size) should be atleast 64MB ( post_max_size 64M )
Upload Maximum file size (upload_max_filesize) should be atleast 128MB (upload_max_filesize 128M)
If the issue persist, kindly let us know
For any further queries or concerns, please feel free to send your request directly to us via email at support@wedesignthemes.com
Thank you!
Thanks , Will work on this now.
Hi there,
If you face any difficulties, please feel free to let us know — we’re here to help.
For any further queries or concerns, please feel free to send your request directly to us via email at support@wedesignthemes.com
Thank you!
Hi please revert back to resolve above mentioned issues also plz check your email.
Hi There.,
We have resolved your issue and replied to your email. Kindly check and let us know if you need any further assistance. We’re happy to help!
Thank you!
“The preview could be loaded” i am getting on my website biozoma.com. Please help asap .
Hi there,
We’ve received your email and have replied to it. Kindly check your inbox and let us know if you have any further questions or need additional assistance.
Thank you!
Hi, how can I remove the dark transition on the homepage that appears on the first load of the site? When I launch the site, everything loads dark at first and lasts for a few seconds. I want to disable that.
Please view image: https://prnt.sc/TJBAZjyhoM78
Link website to view live: https://structor.ba
Thanks.
Hi There.,
We have reviewed your site, and it appears that the newsletter popup is displaying without content. It seems the template has been deleted, causing only the overlay to appear on your site. Kindly refer to the video below for instructions on how to disable the newsletter popup.
Please have a look: https://youtu.be/efdmb6wgrBU
Thank you!
Thanks a lot. Its fine now.
Hi there,
Thank you for confirming! We’re glad to hear that everything is fine now.
If you need any further assistance in the future, feel free to reach out. We’re happy to help!
Thank you!
I want a new custom mega menu in shop menu, please suggest me the process
Hi there,
Thank you for reaching out.
To create a custom Mega Menu, please refer to the following tutorial:
https://www.youtube.com/watch?v=G8pOrHnYaZUIf you need any assistance during the process, feel free to contact us. We’re happy to help!
Hi there,
Thanks for contacting us.
Please navigate to Products > Select the product to edit > Template. There, you can change the template to Admin Option or Default, then save the changes. Alternatively, you can customize the product template by following this video tutorial:
Refer: https://www.youtube.com/watch?v=m5i43Yo05BM
If you’re still facing difficulties, please contact us directly at support@wedesignthemes.com with some screenshots or a short video so that we can check and assist you with the solution.
Thank you.
I’m still having trouble using the template for a single product. I don’t want to do it one by one; I want it to be global.
Hey there!
We understand your requirement for a global single-product template, and we’re happy to implement this feature for you.
Please share your FTP details and WordPress admin dashboard credentials with us at support@wedesignthemes.com, and our team will apply the necessary changes quickly.
Looking forward to your response!
HOW TO CHANGE ORANGE COLOUR OF THE THEME INTO #91A8F COLOUR
Hi There.,
Kindly refer to the video below for instructions on how to edit the site’s skin colours.
Refer: https://youtu.be/xTEqx1Fs2Tc
You can send your request to us directly at this email support@wedesignthemes.com so that we can give effective support.
Thank you!
why my images in the website showing like this https://therova.vallakiboutique.com/home-2/
Hi There.,
Please note that the images used in the demo site are copyrighted. Therefore, we can only provide the theme demo content with blurred versions of the images to comply with copyright laws. Kindly let us know if you need the exact pictures so we can provide you with the image links to purchase its license. You can buy the required image licenses and use them on your theme.
We cannot verify your purchase code as you do not have a buyer badge for your comment. Kindly confirm the purchase code to proceed with resolving the issue you are facing.
Please Refer: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
You can send your request to us directly at this email support@wedesignthemes.com.
Thank you!
Is there revolution slider 6 plugin ?
Hi.,
Regarding the Revolution slider:
Please note that our theme does not include the Revolution Slider plugin. However, if you would like to use it, you can install and configure it based on your requirements
For any further queries or concerns, please feel free to email us at support@wedesignthemes.com, so we can effectively respond to your request and ensure your queries are resolved as quickly as possible.
Thank you!
Hello
Is that possible to customise single product page using elementor https://www.camar.com/aura-revive-mini like this please mention that ttoo
Hi Sunayananizar .,
Thanks for showing interest in our theme
Single product layout:
We regret to inform you that customizing the single product page layout you are referring to with Elementor using our theme’s widgets is not possible. However, you can still edit the single product page with Elementor
Here are some sample layouts from our theme that are designed with Elementor for reference
https://wdtteapoy.wpengine.com/product/modern-ceramic-lamp/ https://wdtteapoy.wpengine.com/product/plain-elegant-lamp/Ok I need to know that is that possible to add video in the hero banner of the slide at home page one ?
Hi.,
Regarding the Video banner:
Yes, you can add a video banner instead of the slider on the homepage. Let us know if you need guidance on how to set it up!
For any further queries or concerns, please feel free to email us at support@wedesignthemes.com, so we can effectively respond to your request and ensure your queries are resolved as quickly as possible.
Hello
Why the theme showing error notification while previewing it was previewing before but anow it showing error like “there has been critical error on site .learn more about troubleshooting Wordpress”. Why is it so
Hi there,
Thank you for bringing this issue to our attention. We truly appreciate your feedback.
We have resolved the issue now, and everything should be functioning properly.
Thanks again for your valuable input!
in edit image box when i try to edit the carousul items icon i only can upload svg but i want to upload it as PNG how
Hi There
Please note that you need to upload both PNG and SVG format icons in the Image Box. However, make sure to upload the PNG file in the Image Box only. If you upload a PNG in the Icon Box, it will not be supported.
If the issue persists, kindly let us know, and we will be happy to assist you further.
Thank you!
But when I upload an image with a particular color, it affects the rest of the images when the formula is SVG.
Hi There.,
The issue with SVGs arises due to shared class names or IDs within the files, leading to unintended style overrides that affect multiple images. To resolve this, consider the following best practices:
Use Unique Class Names or IDs – Ensure each SVG element has distinct identifiers to prevent conflicts.
For any further queries or concerns, please feel free to send your request directly to us via email at support@wedesignthemes.com.
Thank you!
Hello, I can’t install the demo file on my website using your template
Hi There.,
Thank you for contacting us. After activating our theme, please ensure that all required plugins are activated before installing the demo content.
Kindly refer to our knowledgebase link for how to import the demo contents using the One Click Demo Import plugin https://docs.wedesignthemes.com/dt_articles/one-click/
If you’re still facing any issues, please send us your WP and FTP login details via email at support@wedesignthemes.com, so we can import the demo data for you.
Thank you!
