58 comments found.
Hi, I’m experiencing a layout issue on the cart and checkout pages. It looks like the WooCommerce CSS is not loading correctly.
I’ve also tested the latest version of the theme on a fresh WordPress installation and I’m seeing the same problem.
Could this be a conflict with Elementor Pro? If I disable Elementor Pro, the issue is more or less resolved.
Thanks in advance for your help.
https://ideagency.co.uk/test/index.php/checkout/Dear mate,
Please click edit Cart and Checkout page, then use default WooCommerce shortcode and check again for issue. You can refer to the guide: https://woocommerce.com/document/woocommerce-shortcodes/ Or contact our support team at https://wpopal.ticksy.com or email:help@wpopal.com and attach your site info also, they will check and support
Thanks.
Hi, I can’t change the text on homepage. It’s say>
Activate Your License and Get Access to Premium Elementor Templates, Support & Plugin Updates.
When I go to connect to Elemntor with my email from Envanto it say>
We couldn’t find any license matching: aleksandar.eftimovski@yahoo.com
What should I do?
Thanks in advance
Alex
For your issue, please contact our support team at https://wpopal.ticksy.com or email:help@wpopal.com and attach your site info also, they will check and support you.
Can Public Ticket # 3962463 help me answer this question? It’s been two days now
We have replied to your support ticket—please check it at your earliest convenience.
There is a problem with payment. when i press the Place Order button it loads and no actions. Plus customer registration also not working. i did according to your link send me, functions in php. still not working!
Hi there, Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com or email:help@wpopal.com and attach your site info also, they will check and support you. Thanks,
Do I have to buy the Elementor Pro paid plugin to use your theme?
Hi.. It is included with the theme. However, if you want a personal license for Elementor Pro, you will need to purchase it separately. Thanks.
I’m sorry, after installing the plugin you provided, the program encountered an error and crashed directly. I have already https://wpopal.ticksy.com/ Apply for help, the version of the plugin you provided is too old. My WordPress is 6.7.2 Elementor Free, which is the latest version.
We have replied to your support ticket. Please check it at your earliest convenience.
I installed the latest Elementor Pro plugin myself and solved the problem. The Elementor Pro version you provided is too old
Thank you for choosing our template. If you have any further questions or need further assistance, please get in touch. We will be here to help you.
I have submitted 2 requests for help in the background and hope to receive answers.Private Ticket #3958326 Private Ticket #3958194
We have replied to your support ticket. Please check it at your earliest convenience.
why demo download is between 0 and 5%. when it reaches 5% go down to 0% again and again!
Hi there, Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com or email:help@wpopal.com and attach your site info also, they will check and support you. Thanks,
Email sent with website credential no one response! ticket also submitted no one cares! So i feel really bad about your theme and want refund. 100% Satisfaction Guaranteed 15-Day Return Policy i didnt had 100% satisfaction by your theme! i WOULD LIKE TO APPLY THE RETURN POLICY!
We have replied to your support ticket. Please check it at your earliest convenience.
1.Which version has this theme been updated to now? 2. Do I need to purchase other plugins after purchasing this theme to use it properly? 3.Is Elementor Pro a must-have plugin?
Dear mate,
The theme has been updated to the latest version “Version:1.6.0”. You don’t need to purchase additional plugins to use the theme properly. However, some premium plugins may be required for extra functionality.
Thanks.
Hi after update woocomerce is showing that : form-checkout.php and mini-cart.php are outdated.
supplero/woocommerce/cart/mini-cart.php version 9.2.0 is deprecated. The core version is 9.4.0, supplero/woocommerce/checkout/form-checkout.php version 3.5.0 is deprecated. The core version is 9.4.0,
Dear mate,
Have you updated the theme to the latest version? Please upgrade to the latest version of our theme. Guide update: https://byduoc.gitbook.io/update-template contact our support team at https://wpopal.ticksy.com or via email:help@wpopal.com and attach your site info also, they will check and support you.
Thanks.
Hi yes of course i had last version. I download it 1.5.8 yesterday from theme forest
Pls contact our support team at https://wpopal.ticksy.com or via email:help@wpopal.com and attach your site info also, they will check and support you.
Hello guys, after the Elementor plugin update, I have this warning message directly on my website: Warning: Undefined array key “options” in …. The website is: https://azgard.ba/ Can you please help me to remove this? Thank you
Dear mate, Pls rollback to a previous version of Elementor then we will check and update our template. Guide: https://elementor.com/help/rolling-back-to-a-previous-version-of-elementor/ Thanks.
Hello guys, after updating the Elementor plugin on the newest version, the website lost all yellow background colors (on the header and footer). This is my website: https://azgard.ba/ Can you please help me fix this? My support expired just a few days ago. Thank you
Fixed! I update (just resaved) site colors in Elementor site settings, and everything is fine now 
Sorry. Best!
Thank you for choosing our template. If you have any further questions or need further assistance, please get in touch. We will be here to help you.
Hello,
I’m thinking about buying this theme. As I see that it is a template that does not have many sales, I wonder if it will continue to receive support over time. I really like the design and I think it can fit perfectly into a project. Thank you.
Thank you for your interest in our theme! We understand your concern, and we want to assure you that regardless of the number of sales, we are fully committed to providing ongoing support and updates for our products. Our goal is to ensure that every customer has a great experience with our theme, both now and in the future. If you have any specific questions or need further clarification, feel free to reach out—we’re here to help!
Thanks for the response.
What I see is that you only updated WooCommerce until 7.X version and now is running 9.X . Even Wordpress you have not updated your list to new versions 6.5. Please update this and I will think about buy the license definitely.
The theme fully supports the latest versions of WooCommerce as well as WordPress. We will update our description accordingly. Thank you for your interest in our theme, and we appreciate your feedback!
I have a problem!
When I try to add a Mega menu, I clicked on “Mega” icon and then “Edit Megamenu Submenu”, and a new window opens (https://ibb.co/hZqCSXY), but it’s impossible to close it and save the menu… I tried with Chrome, Edge and Brave, but I can’t close the new window…
For your issue, please contact our support team at https://wpopal.ticksy.com or via email:help@wpopal.com and attach your site info also, they will check and support you.
Hello, I need your help, I tried to translate the checkout with a plugin and it didn’t work, I tried it directly in the .po file and it doesn’t work, how can I do the translation?
You can install Loco Translate Plugin then translate text in the Supplero theme. Or contact our support team at https://wpopal.ticksy.com/submit and attach your site info, they will check and support you.
Hello, I need your help, I tried to translate the checkout with a plugin and it didn’t work, I tried it directly in the .po file and it doesn’t work, how can I do the translation?
You can install Loco Translate Plugin then translate text in the Supplero theme. Or contact our support team at https://wpopal.ticksy.com/submit and attach your site info, they will check and support you.
Can we import demo content? Also, does your theme support YITH WooCommerce Product Add-Ons?
https://yithemes.com/themes/plugins/yith-woocommerce-product-add-ons/Yes. Our template support YITH WooCommerce Product Add-Ons and you can refer guide import here: https://wpdocs.gitbook.io/supplero/download-and-installation-1/one-click-to-import-demo
Okay sir thank you so much
By the way on the account page, there is no sign-up option for users, only sign-in and forgot password options are available
https://ibb.co/GctPcvQ on mobileYou can refer guide to solve issues here: https://byduoc.gitbook.io/change-link-my-an-account/supplero
Hello, I received an email notifying me that there was a new version of this template and I would like to know what the process is to update it?
You can refer guide update here: https://byduoc.gitbook.io/update-template
thank you
Hi.. If you have any further questions or need further assistance, please get in touch. We will be here to help you.
Hello, I saw someone online modifying your theme to look like selling adult toys, but I didn’t see any related content on your demo site. I would like to purchase it from you. Can you add such demo data for us to sell more conveniently? Regarding Sex Shop, Adult Toys Store, Lingerie, Adult Underwear, Bikini and others, the other party’s response is as follows: http://cr.wp.ckcc.cc
Hi.. Thank you for choosing our template. We provide the demos as published, and any further customization is the responsibility of the customer. You can use the theme to sell the products you want. Unfortunately, we do not have the specific demos you are requesting. Thanks.
Hello Opal team, I hope everything is going well. I’ve noticed that the latest Supplero update is dated August 2023. Are there any upcoming theme updates in the near future?
Dear mate,
We’re in the process of re-evaluating the theme, and there are plans for an update in the near future. As of now, the theme is functioning well. If you encounter any further issues or have additional feedback, please don’t hesitate to inform us.
We appreciate your ongoing support and understanding.
Best regards,
Whats the Newest Version of the theme now one of my client is using the same theme but i want to update is there any change log ?
The latest version of the theme is 1.0.5 You can re-download the theme on Themeforest and update it.
is this theme compatible with Hokan multivendor plugin?
Correct. Our template is compatible with multi-vendor plugins.
