117 comments found.
hi there, i want to edit the floating cart icon in my website, how so?
Hi ,
Pease submit the ticket here -> https://steelthemes.ticksy.com/submit/#100019994 and our support team will assist you asap.
Thanks
i did, thanks
The headers and footers were not working for WP bakery. I followed the video but the header is much different than the demos and the video. This is what i see. all the headers are similar. https://www.awesomescreenshot.com/image/59268084?key=8cfb570f730389af23f206b86f0575fa
Hi ,
Pease submit the ticket here -> https://steelthemes.ticksy.com/submit/#100019994 and our support team will assist you asap.
Thanks
Submitted at wrong place
Hi,
We have received your ticket, and our support team has responded. Please check the ticket and follow up there if you have any further questions or issues. Our team will be happy to assist you as soon as possible.
Thank you.
Hi, this is good and the support is awesome, i wish you give us more demos like for: https://themeforest.net/item/creote-business-wordpress-theme/34450141?s_rank=16... it will be more awesome, but thanks tho. because there are some pages which are awesome and wanted to be added in my site and they are not found in this one but found in the Creote theme.
Hi,
Thank you so much for your kind words and appreciation. We’re really happy to hear that you’re satisfied with the theme and our support — that truly means a lot to us.
Regarding the additional demos and pages similar to those in the Creote theme, we completely understand your request. At the moment, our team is busy with a few other ongoing projects, so we’re not able to add new demo pages right away.
However, we’d love to review your suggestions. Could you please send us the specific page list you’re looking for through our support ticket system?
https://steelthemes.ticksy.com/submit/#100019994Once we receive the details, we’ll check the feasibility and let you know what can be done.
Thank you again for your valuable feedback and support
Thanks
Thank you for your reponse. i have wriiten a ticket
Hello,
I have a pre-sale question.
Is it possible to use the same donation popup UI but connect it to a a custom bank gateway (Alpha/Piraeus/Eurobank/Viva, etc.) instead of Stripe?
I would like to keep the same popup experience but process payments through a bank provider.
Is this supported or easily customizable?
Thank you.
Hi,
Thank you for purchasing the theme.
Please submit a support ticket using the link below, and our support team will assist you as soon as possible: https://steelthemes.ticksy.com/submit/#100019994Thanks
Hi, the theme work with the plugin Growfund (wpcrowdfunding)?
Hi,
I checked the theme with the Growfund (WP Crowdfunding) plugin, and it’s working fine.
You can see the demo video here: https://www.awesomescreenshot.com/video/48859986?key=85444a0afe3bd16f3db40167bf58e4ccYou can use either the WPBakery version or the Elementor version with the RiseHand theme.
Thanks!
Can I use the woocommerce payments gateways to raise donations in campaigns, instead the normal checkout the theme have?
Hi,
Yes, you can use WooCommerce payment gateways to raise donations for campaigns.
The theme does not have a separate or custom checkout system. In fact, no other theme provides its own independent checkout—all themes rely on WooCommerce’s default checkout process.
By using GrowFund along with WooCommerce, donations will be handled through the standard WooCommerce checkout, allowing you to use any WooCommerce-supported payment gateway without any limitation.
https://www.awesomescreenshot.com/image/58552291?key=cd3d3bdb19bc2eb0a1c7a364ea94d569Thanks
whats is g translate
Hi, The Google Translate plugin automatically translates the default language into other languages.
Thanks.
i want to import another theme of how the site should look, how do i do that?
Hi,
We received your ticket. You will get reply soon.
Thanks
i nned to to remove it from my menu navigation
Hi,
We have received your ticket. You will receive a response shortly.
For any further issues or questions, please continue the conversation on the same ticket.
Thanks.
Hi, i installed the demo yet, menu does not show up. tried different header too no avail.
Posted in the wrong theme support.
Hi ,
Pease submit the ticket here -> https://steelthemes.ticksy.com/submit/#100019994 and our support team will assist you asap.
Thanks
Hi, i just want to remove the “Portfolio” “Volunteer” “Service” custom post type from the theme.
Hi ,
Pease submit the ticket here -> https://steelthemes.ticksy.com/submit/#100019994 and our support team will assist you asap.
Thanks
Need you help, one click demo import not works
Hi ,
Pease submit the ticket here -> https://steelthemes.ticksy.com/submit/#100019994 and our support team will assist you asap.
Thanks
This theme, gives so much error, secondly the downloand does not even have a child theme, how to fix this ?
Hi,
This is not a theme-related issue. Please check the error path carefully.
Reference screenshot: https://www.awesomescreenshot.com/image/57887421?key=08da312eef85bbf1fda5297ea7bd4864The issue is coming from the following plugin file: plugins/indeed-social-media/includes/ElCheck.php Plugin name: indeed-social-media
Without properly reviewing the error details, the issue is being attributed to the theme.
We regularly monitor the theme and fix any issues if found.
Also, please disable WP_DEBUG by setting it to false in the wp-config.php file.
2) Each theme comes with various installation methods: https://themepanthers.com/wp/risehand/demos/documentation/elementor.html#item-3Please make sure to follow the documentation to properly install the plugin, install the child theme, and import the demo content.
https://www.awesomescreenshot.com/image/57887438?key=178df8fce6c54dc060efda36b3b6d6c9 3) If you have any other issues or questions, please submit a support ticket here: https://steelthemes.ticksy.com/submit/#100019994Our support team will assist you as soon as possible.
Thanks
Pre-sale question. If I only need to use elementor builder on every page and header footer, no need to use wp bakery. Will that work?
Hi,
Yes, you can build the header, footer, and all pages entirely with Elementor. Risehand supports both Elementor and WPBakery, so if you don’t want to use WPBakery, simply don’t install it.
The theme also includes separate demos for each builder, so your Elementor setup will not conflict or mix with WPBakery.
Thanks.
How can I have communication with your team regarding pre-sale questions? Is there any email?
Hi,
Thank you for your interest! Please email us at iamsteelthemes@gmail.com and our team will be happy to explain all your pre-sales questions in detail.
Thanks! STEELTHEMES Support Team
how do I make changes to this theme? homepage bakery one slider images
Hi ,
Pease submit the ticket here -> https://steelthemes.ticksy.com/submit/#100019994 and our support team will assist you asap.
Thanks
Dear Team,
I hope you’re doing well.
Does this Theme fully support RTL Language such as (Arabic) ?
Hi,
Yes, the theme supports RTL (Right-to-Left) languages (Arabic)
It’s also compatible with Polylang, WPML, and Loco Translate for easy multilingual setup and translation.
If you face any issues, our SteelThemes Support team will be happy to assist you after purchase.
Thanks & Best Regards, SteelThemes Support
Subject – Request for Assistance in Customizing Shop Page – Button & Feature Support Required
Dear Team,
I hope you’re doing well.
I am currently trying to customize the Shop page of my website using your theme.
I would like to customize the shop page similar to a reference design I have. I am particularly looking to implement a specific button design and additional feature as seen in the reference. Unfortunately, I’m unable to achieve this on my own with the current options provided in the theme settings.
Here is the reference for your better understanding: https://prnt.sc/Zpeo9DUtykB8Could you please guide me on how I can achieve this using your theme? If any custom code or steps are required, I’d really appreciate your support.
Looking forward to your assistance.
Best regards,
Hi,
We’ve already requested you several times to submit a support ticket, but you’re continuing to comment here. For us to provide proper assistance, please contact us through our support ticket system.
Thank you for your understanding.
Hello,
I already tried contacting you through the support system, but it’s showing “License expired” – even though my Envato account clearly shows that I still have 3 months of support remaining (screenshot attached).
So please tell me, how else can a customer reach you if your own support system blocks us despite an active license?
This is why I had to message you here. Kindly assist me with the issue.
Thank you.
Support – https://prnt.sc/TGOgmV-OaJXz Problem – https://prnt.sc/VW2kLJsppITk
Hello,
It seems you may have submitted your ticket under the wrong category. Please use the following link to submit it correctly: https://steelthemes.ticksy.com/submit/#100022307
1) Log in via Envato: https://www.awesomescreenshot.com/video/44465956?key=271344b98982b18002e30cf4848f8081
2) If that doesn’t work, you can contact us directly at steelthemeshelp@gmail.com
Thank you for your cooperation.
We are unable to edit our home page. The editor never loads. Other pages work but for some reason the home page is not. Says there are console errors related to Elementor Backbone. We tried reinstalling elementor
Hi ,
Pease submit the ticket here -> https://steelthemes.ticksy.com/submit/#100019994 and our support team will assist you asap.
Thanks
Do we have to see your ads in wp-admin in a theme that we pay for and buy? but you have fixed it to all wp-admin pages. Is such nonsense possible? Do we have to work to remove it? Please be a little more professional.
// Add custom admin notice for Ecom Theme Launch add_action(‘admin_notices’, ‘ecom_theme_launch_notice’
remove this
Hi,
Thank you for your feedback, and we truly appreciate you choosing our theme.
We understand your concern regarding the admin notice. Our intention was only to inform users about our upcoming releases and updates that may benefit them, not to interrupt your workflow.
That said, we completely agree that a premium product should respect your admin space. We will remove this global admin notice in our next update and ensure such promotional content is either optional or restricted to the theme’s settings page only.
Your input helps us improve, and we appreciate you bringing this to our attention.
Thanks
My Demo is taking forever to import
Hi ,
Please don’t comment purchase code in pubic comment and submit the ticket here with your purchased id -> https://steelthemes.ticksy.com/submit/#100019994 and our support team will assist you asap.
Thanks
Demo Import is taking forever
