12793 comments found.
Hello,
I’m back to express my frustration at not being able to quickly find the button or link to create a request or ticket.
I can spend hours searching my forum account for where to click to create a request, but I can’t find it.
I can see the MY TOPICS tab, but where is the CREATE A RESUEST button?
Frankly, it’s complicated.
Best regards
Hello,
We are sorry that you found it complicated to create a topic on our forum. Here is a video that should help you to figure out how to use our website and its functions https://www.youtube.com/watch?v=JR_TMP3FGXM
Kind Regards
Hello, 3 of our Woodmart websites had problems after auto-upgrading to WordPress 6.9. High CPU, max execution time, etc. After downgrading to the previous WordPress version, everything is working fine. Can you update this? It’s a fundamental problem.
Hello,
Please disable the “Products navigation” option temporarily. You can find it in Theme Settings -> Single Product -> Elements. We are working on a fix and hope to release a patch asap.
Kind Regards
We found a critical issue in the Adjacent Products module.
On large WooCommerce catalogs, when loading certain products, the module repeatedly tries to find the “previous/next” product and triggers multiple calls to:
wc_get_product()
woocommerce_product_read
WC_Data_Store reads
In some cases this process enters a loop and runs dozens of times, causing:
PHP timeout (600 seconds),
504 Gateway Timeout errors,
extremely high CPU load,
product pages becoming completely inaccessible.
Disabling the product navigation fully resolves the issue. Please review the Adjacent Products logic for repeated calls and infinite loops when adjacent products cannot be resolved or when categories are complex.
Hello,
You can fix it by applying patch # `699195`. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.
Kind Regards
Hello author, this is my official forum registration email: 2303805254@qq.com I have now forgotten the login password of the official forum. I tried to reset the password, but I don ‘t know why my email (2303805254@qq.com) couldn’t receive your email to reset the password. I also tried to submit this question in the form on your website, but I haven’t received a reply
Your official website doesn’t have a contact email or any other contact information either
Hello,
Please send us all the details via the contact form, and we will help you restore your account. Find the contact form on this page https://themeforest.net/user/xtemos
Kind Regards
I have submitted my information through the form
Why is WPBakery Page Builder removed?
Hello,
Could you please clarify removed from where? Our theme still works with WPBakery page builder and we didn’t make any changes regarding this.
Kind Regards
Hi, after update theme the Header banner is not showing. What can i do? In theme options is set to ON. Please help tnx
Hello,
Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.
For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.
Here’s how you can do that:
1. Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2. Click the “Create New Topic” button.
3. Provide a clear title and a detailed description of your question or issue.
4. Finally, hit “Submit” to post your topic.Once your post is up, we’ll be able to take a closer look and provide you with the support you need.
Thank you for your understanding, and we look forward to assisting you on the support forum!
Best regards,
We did. Can u check please. TNX
Hello, I am trying to change the logo using the tutorial in the admin panel, but it doesn’t seem to update on the front end. I also noticed that while changing the logo, the theme (and menu style) looks different from the one I selected when installing the theme. What am I doing wrong?
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
Thank you!
Best regards
Is there an option to make variable attributes clickable if the variable product if out of stock? For example i have variable product T-shirt in size M and S, a colors Blue and Red. For T-shirt size M and color red, i dont have a stock, and red collor is disabled, is there an option to enable that ,but only to not have an option to order a product?
Hello,
Thank you for reaching out with your issue regarding the WoodMart WordPress theme. To provide you with the best support, we kindly ask that you create a topic on our support forum.
If you don’t already have an account, you can easily register using your purchase code from ThemeForest. Here’s how:
1. Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
2. Register: Click the “Register” button and fill in your details, including your purchase code.
3. Need help finding your purchase code? Here’s a guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-CodeOnce you’re registered and logged in, feel free to create a new topic in the relevant section. Please provide as much detail as possible so we can assist you more effectively.
We look forward to helping you on the support forum!
Best regards
Hi I am having issues using the Wordpress Plugin YellowPencil – Visual CSS Style Editor. I have contacted them who have come back and said it is an issue with the theme, can you help with this? The Response from them is below.
Hello,
I believe this is likely not a bug in YellowPencil, but rather the standard responsive behavior of the WoodMart theme.
It seems that the theme is programmed to automatically hide the sidebar when the available viewport width is reduced (which happens naturally when the editor panels are open). I suspect the theme interprets this narrower width as a tablet view and hides the sidebar accordingly.
I would suggest consulting with the theme author regarding this behavior to see if there is a workaround.
Best regards
Hello,
Thank you for contacting us.
Unfortunately, this plugin is not tested by our team and might not be fully compatible with WoodMart.
Kind Regards
Hi, I want to create a multi-vendor marketplace using WooCommerce with the Dokan plugin (purchased separately). Can I do this with Woodmart Theme?
Hi,
Thanks for reaching out and for considering WoodMart for your project. We’re happy to help with any questions you have.
Yes, our theme is fully compatible with both WooCommerce and Dokan plugins.
Kind Regards
Dear Xtemos Team,
I hope this message finds you well.
First and foremost, thank you for providing such a fantastic and feature-rich theme. We are long-time users and highly appreciate the quality of WoodMart.
We are writing to request the integration and full compatibility with a specific plugin: FluentCart.
Adding official support and ensuring seamless compatibility with WoodMart would be a significant benefit to your users, especially those who utilize or plan to use Fluent’s ecosystem (e.g., Fluent Forms, FluentCRM).
All the best, Hobiti
Hello,
Thank you very much for your kind words and for being a long-time WoodMart user — we truly appreciate your support.
At the moment, our main focus is on deep and stable WooCommerce integration. However, we will certainly consider adding official compatibility with FluentCart and the wider Fluent ecosystem in future updates. Your suggestion is valuable, and we will review it carefully.
Kind Regards
Hello,
Can i add a section with Elementor (under menu), different for each Brand or Product category page with Text and images?
Thank you
Hello,
Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.
For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.
Here’s how you can do that:
1. Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2. Click the “Create New Topic” button.
3. Provide a clear title and a detailed description of your question or issue.
4. Finally, hit “Submit” to post your topic.Once your post is up, we’ll be able to take a closer look and provide you with the support you need.
Thank you for your understanding, and we look forward to assisting you on the support forum!
Best regards,
Hello,
I dont currently have an active license and want to know if this is possible in order by buy a new license.
Thank you
Could you please provide us with some screenshots or a website example of how it should work so we can better understand what you are looking for?
i use woodmart theme but woocommerce orders emails doesnt use the theme’s template. why? is anything i can do or the theme doesnt have templates for woo orders emails? thanks
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
Thank you!
Best regards
I’d like to express special thanks to the authors of this WordPress theme. I’ve been searching for a long time for a theme that’s so well-suited to my site and offers tremendous customization options. This is what I ended up with: https://dolota.by
Hello,
Thank you very much for using our theme and for the feedback!
Kind Regards
Hi Xtemos, I’ve been trying to contact you for months. I wanted to ask if we could request a custom template based on Woodmart for a travel agency — or any suitable website theme. We would provide only a logo, and you could create the theme based on the type of business, with 4 pages included.
Hello,
Thank you for contacting us.
We would be happy to help you, but, unfortunately, we are not available for custom development like this at the moment.
Kind Regards
Hi, pre-purchase question. How long is license valid? So if I buy today how much time do i have to activate license? Tnx in advance
Hello,
Thank you for your interest in our WoodMart theme and for considering it for your projects. We’re here to answer any questions you may have.
The license doesn’t have an expiration date. You buy it once and use it for a lifetime.
Kind Regards
I’m having a problem.
I created a row of several columns, intending to use it as a horizontal menu. In the back office, the layout is indeed horizontal, but in the front office, it’s vertical. I’ve tried everything to fix it, but nothing works as expected. I can do this easily with other themes, but here, I don’t understand why it’s not working.
If you have any tips that could help me, thank you in advance.
Best regards
Hello,
Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.
For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.
Here’s how you can do that:
1. Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2. Click the “Create New Topic” button.
3. Provide a clear title and a detailed description of your question or issue.
4. Finally, hit “Submit” to post your topic.Once your post is up, we’ll be able to take a closer look and provide you with the support you need.
Thank you for your understanding, and we look forward to assisting you on the support forum!
Best regards,
Hello,
I’m back to express my frustration at not being able to quickly find the button or link to create a request or ticket. I can spend hours searching my forum account for where to click to create a request, but I can’t find it. I can see the MY TOPICS tab, but where is the CREATE A RESUEST button?
Frankly, it’s complicated.
Best reagard
Hello,
We are sorry that you found it complicated to create a topic on our forum. Here is a video that should help you to figure out how to use our website and its functions https://www.youtube.com/watch?v=JR_TMP3FGXM
Kind Regards
Version 8.3.6 has a conflict with the Bit form plugin.
Hello,
Thank you for reaching out to us. We’re here to help! To assist you more effectively, could you please provide additional details regarding the issues you’re experiencing? Including screenshots and a step-by-step guide to reproduce the problem on your website would greatly aid us in diagnosing and resolving the issue.
We appreciate your cooperation and look forward to assisting you further.
Best regards,
After updating the theme, with the Bit form plugin active, only the header is visible, the rest of the site is just a white screen. After deactivating the plugin or rolling back the theme version to 8.3.5, everything works fine.
Please send us a message with all the details and screenshots. Also, include your admin access so we can check this on your website.
Hello, I set the Upsells products position on the single product page to “Sidebar”, and it shows up correctly. However, I only see images, and the product name appears only on mouse hover. I don’t want that design — I want it to look like your demo, with a small image, product name, and price visible all the time.
Hello,
Thank you for reaching out with your issue regarding the WoodMart WordPress theme. To provide you with the best support, we kindly ask that you create a topic on our support forum.
If you don’t already have an account, you can easily register using your purchase code from ThemeForest. Here’s how:
1. Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
2. Register: Click the “Register” button and fill in your details, including your purchase code.
3. Need help finding your purchase code? Here’s a guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-CodeOnce you’re registered and logged in, feel free to create a new topic in the relevant section. Please provide as much detail as possible so we can assist you more effectively.
We look forward to helping you on the support forum!
Best regards
Hello,
After last updates WP Bakery frontend is not loading at all.
I tried disabling all plugins and to WoodMart from child theme, but no luck.
Only when I switch to twentytwentyfive then wpbakery front end works again.
This is in the console: Uncaught TypeError: can’t access property “vc”, parent is null
Thanks!
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? https://themeforest.net/user/xtemos
Thank you in advance
