36 comments found.
Hi, I see it’s been a while since the last update. Do you plan to release an update soon? I’m a little worried about this, thanks.
Hello,
The theme is supported and we will continue to update it. The current version of the theme is compatible with the latest version of WordPress and with PHP 8.3.
Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact our support and they will provide you with latest version.
Support
Mikado Portfolio part of
Qode Interactive
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Thanks!
Support
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Qode Interactive
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Hello again, the demo isn’t loading, it’s giving a server error…
Support
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Thanks!
Support
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I purchased this theme in September and need support with a few bugs, it’s not showing up when I go to submit a support request.
Hello,
Thank you for choosing our theme!
Please note that the theme won’t be added to the “Supported Items” dropdown automatically after the purchase. It is necessary to submit a ticket for it first so the purchase code can be verified.
When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Mikado) and then theme.
Support
Mikado Portfolio part of
Qode Interactive
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I like the theme, I’m hoping that there is more options we can add to the restaurant menu items. Like identifiers like (GF) for Glutten free, (DF) Dairy free, etc. I wish we can add identifies like this as well as another section that mentions like recommended wine pairing:...
this would be pretty cool with the restaurant menu.
Another thing to is if we can overide the “add to cart” option in the product page to point to an external 3rd party site that manages the ecommerce side.
Hello,
These identifiers can be added inside “Restaurant Menu Item Description”. Unfortunately, there is no option to include additional section that mentions recommended wine pairing inside “Restaurant Menu Item”. For more info about available options for “Restaurant Menu” please check this sections of documentation.
You can create a custom restaurant menu (without using “Restaurant Menu” element) by combining other elements, like text, images, products lists and more.
Our themes rely on the WooCommerce plugin when it comes to shop functionalities and you can create external products or perhaps use some WooCommerce addon for catalogue mode.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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I lost the domain associated to my licence key and cannot deregister it. Can you assist me please?
Hello,
We deregistered the purchase code for you. You should be able to register the theme now.
You also have an option to deregister your purchase code via deregistration form at our Help Center in “My Products” section of your account. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
Support
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How can I remove Breadcrumbs on blog pages & Woocommerce Product Pages ? Thanks for your help! Cheers
Hello,
The breadcrumbs option can be found in “Title Layout” settings in Château Core Options > Title Area. It can also be adjusted for individual pages in Title Settings on the page.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, can I customize the menu navigation – like adjusting the layout and adding two CTA buttons at the top?
Hello,
The header layout can be selected in Château Core Options > Header. Please check this section of documentation. Buttons can be added as widgets in Header Widget areas. For a more detailed overview of available widgets and widget areas please check this section of documentation.
Support
Mikado Portfolio part of
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Hello Staff, we have purchased the ‘Product Video’ plugin from woocommerce. The problem is that it does not work correctly with the theme. Have you created for your theme the possibility to insert videos next to photos in the product tabs? If you have not done so, will you implement this feature? Thank you, Gian
Hello,
We have not tested this plugin with the theme, so we can’t guarantee compatibility. You can edit product descriptions using Elementor and use Elementor to add videos to the product description. Navigate to Elementor >> Settings and enable Elementor for Products.
Support
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Hello, my client used the theme in a prior domain, now they want to move it to another brand-new domain and server. We did that, and we are trying to check if the transfer has been ok, but the pages created with Elementor are almost blank. May it be due to the fact that the copy of the theme is not correctly working as long as they don’t deactivate the former installation? Thanks.
Hello,
In case you used your purchase code to register one installation, you are required to deregister in order to use the purchase code on a different installation.
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article If you are unsure about the domain where the theme was previously registered, you can enter any URL (like google.com), and in the error message, the correct URL will be written.
You can also contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.
Support
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Hi, thank you for your reply. My question was a bit different: I know I have to deregister previous installation, I wondered if it’s normal that before doing that the duplicated site went blank (no content created by theme’s elements displaying). Otherwise there’s a issue in the migration…
Hello,
It is normal that the custom elements created by the theme are not displayed, unless the theme is registered.
Support
Mikado Portfolio part of
Qode Interactive
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Thank you so much. Regards.
Support
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Hello, great theme. One issue we faced is the following.
On the Wines Showcase page, each wine is represented by a “round” navigation button that links (via anchor) down to its section in the list. Those anchors and the automatic scroll-to-section work correctly when a wine’s title uses only Latin characters (e.g. “Château Blanc”). However, when a title contains Greek letters (e.g. “Αγιωργίτικο”), clicking its navigation button or manually scrolling causes no scroll-to-section behavior—often the page simply jerks or stays in place.
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I purchased the Château theme a while ago and registered the purchase code on a website that is no longer online (the hosting expired and I can’t access it anymore).
I’d like to use the purchase code on a new WordPress installation. Could you please deactivate the code from the old domain so I can register it again?
Thank you!
Hello,
We have deregistered your purchase code remotely. You should be able to use it again.
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article If you are unsure about the domain where the theme was previously registered, you can enter any URL (like google.com), and in the error message, the correct URL will be written.
Support
Mikado Portfolio part of
Qode Interactive
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When is the next update? There are a lot of changes and them is 1 year old almost.
Hello,
The current version of the theme is compatible with the latest version of WordPress and with PHP 8.3. Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact our support and they will provide you with latest version.
Also, the theme is supported and we will continue to update it when necessary.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, a simple question, how do I change the footer logo?
Already ok
We are glad that you’ve managed to resolve this in the meantime.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.
Support
Mikado Portfolio part of
Qode Interactive
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Good morning, I wanted to know if the theme can be modified in colors and fonts, thanks
Hello,
Thank you for taking interest.
The colors and fonts are customizable. For a more detailed overview of theme’s options please check the documentation in this link, and feel free to reach us if you have any additional questions.
Support
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Hi, this theme has an issue on the Wine Showcase page. The product title is not showing correctly. I have submitted a ticket but haven’t received a response yet. Please let me know if you can help. Thanks,
Hello,
Thank you for reaching us!
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe, however, there’s been an increased number of tickets lately so our response time got a bit delayed.
We’ve checked and we see that your ticket was updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
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is it compatible with elementor pro?
Hello,
Thank you for reaching us!
All of the features showcased in the demo and listed in the Theme Features list can be achieved with the theme options, custom shortcodes by the theme and free version of Elementor. It is not required to use Elementor Pro and we haven’t tested it with the theme.
Do let us know if you have any additional questions.
Support
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Where can we change the spacing in the divided menu for the different menu items? And where do we set the “breakpoint” to show the mobile menu? Because we have really long words in the menu, we would like to show the Hamburger Menu earlier. On MacBook for example you can only see four of the six menu items.
Hello,
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the Château documentation in this link and our Knowledge Base here.
Support
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Thanks but exactly this is why I am asking this here. I have several themes via Qode and I have never received real support via that system. Standard answers, links to the documentation (which is not covering questions that I needed to get answered), but nothing really helpful. I will give it another try now.
And as expected! Support for “Château – Winery and Wine Shop Theme” item has expired. Fantastic
Hi,
Please contact us through this email, include your purchase code in the email, and our support agents will assist you.
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I tried changing a few basic things in Chateau Core Options, like logo size, menu layout, etc. Everything in header – general settings is not responding, no change. Gentlemen, how is this possible? Is this a scam? How do I edit the header?
Hello,
As we’ve mentioned in the previous reply, it is most likely that header options on those individual pages are set differently. Some demo pages have different options set with page settings to showcase all of the different layouts that can be achieved with the theme. Options set on individual pages will override global theme options.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Ok I’ll file a support ticket, I’m dealing with multiple different issues that I can’t seem to resolve in any way, thank you.
Support
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How can I turn off top area in header? I turned it off in settings as you see on screenshot here https://imgur.com/Z8kai0d thank you.
Hello,
It could be that different header options are set on the page. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hi! I am searching for a theme just like yours but before buying it I need to make sure I will be able to develop my site in 3 languages.
Theme developers always tell me that their themes are compatible with WPML plugin, but this plugin requires servers to configure eval() function. Not even the best and most expensive hosting services enable that function because they consider it dangerous.
I need to know if your theme works fine with Polylang plugin or if you can recommend another plugin to build my site. Thank you so much!
Hi there,
Thanks for writing in! The theme is compatible with WPML and you can use to have your website in multi-language environment. When it come to Polylang please understand that we have not tested this plugin and cannot guaranty theme compatibility but many users has tried using this plugin.
We hope this helped.
Support
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Really nice theme, congratulations! I would be interested in purchasing but I would like to know if it is possible to also have the PSD files of the theme. Thank you!
Hello,
Thank you for taking interest!
Design files are not included in the theme ZIP file which you obtain from ThemeForest. Nonetheless, it is possible to get these files by contacting our support team.
Do let us know if you have any additional questions.
Support
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Thank you. So after purchasing, at which email address should I contact your support team?
You’re welcome.
You can contact our support team here.
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Hi, yesterday i purchased the theme and as per your instructions I immediately sent an email to customer care to receive the PSD files.
No one has answered me yet. Can you help me please ?
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
Support
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