902 comments found.
Translation Issue on Freelancer/Employer Pages
Hi,
I’m unable to translate the Freelancer/Employer pages using the Freeio theme and its installed plugins. Could you please inform me which method or solution is available to accomplish this translation?
How can I translate the widgets?
Thank you for your support.
Hello,
Please send us a support ticket here: https://apusthemes.ticksy.com/
Supporter will check and help you
Best regards!
I can’t use your theme, basically there are no payment for users, and customers cannot pay for their orders. I want a refund and immediate cancellation of the current license. I can’t pay more to access support for a theme that is not working. Refund full now. I don’t need your theme
Hello,
Please send us a support ticket here: https://apusthemes.ticksy.com/
Supporter will check and help you
Best regards!
I can’t send a ticket either. What do I do. Please refund my money
Under Payments Setting i can see paypal and payoneer. How do i set up the payment gateways for clients to pay for services? do i need to install paypal and payoneer plugins? Please answer here don’t tell me about tickets,i cant access your ticket support
Hello,
Please send us a support ticket here: https://apusthemes.ticksy.com/
Supporter will check and help you
Best regards!
I can’t send a ticket either. What do I do. Please refund my money
Hello Support, I want to edit these two words https://prnt.sc/N_BMtxyVL8mE please guide me which file or form to edit. Dont ask me to put in a ticket i cant do so from my end.
Hello,
Please send us a support ticket here: https://apusthemes.ticksy.com/
Supporter will check and help you
Best regards!
I am unable to put a ticket. I had clearly indicated on the post above.
I can’t use your theme, basically there are no payment for users, and customers cannot pay for their orders. I want a refund and immediate cancellation of the current license. I can’t pay more to access support for a theme that is not working. Refund full now. I don’t need your theme
Hello,
Please send us a support ticket here: https://apusthemes.ticksy.com/
Supporter will check and help you
Best regards!
I can’t send a ticket either. What do I do. Please refund my money
Hello Support Team,
This is a follow-up regarding my refund request for the Freeio – Freelance Marketplace WordPress Theme, which I purchased on 28th January from ThemeForest.
I attempted to contact the theme author and raised a support ticket, but I did not receive a satisfactory response or resolution. After thoroughly testing the theme, I confirm that it is not suitable for my project requirements.
The theme is heavy, causes noticeable performance lag, and its core structure is not flexible. Even with the use of Additional/Custom CSS, I am unable to customize or edit key components as required. Due to these limitations, the theme is unusable for my project, and I do not wish to proceed further or explore workarounds.
I am therefore requesting a refund for this purchase. I am not seeking further explanations or technical assistance.
Please let me know if any additional information is required.
Purchase Code: 19f74be6-66b4-4c8d-b204-6756b20d6fcb Purchase Date: 2026-01-28 15:30:22 UTC Refund Request Date: 2026-02-05 17:33:00 UTC
Thank you for your assistance.
Best regards, Dzire Bytes
Hello,
Please send us a support ticket here: https://apusthemes.ticksy.com/
Supporter will check and help you
Best regards!
Dear Fellow customers, for those who have set up this theme does anyone know how to make the emails generated by user action to work, like emails when a offer or proposal is accepted, when a client sends a message….etc they have never worked for me and the support kinda showed the middle finger when i sought support how to activate them….do i like need an extra plugin for the emails to work?
Hello,
Please send us a support ticket here: https://apusthemes.ticksy.com/
Supporter will check and help you
Best regards!
I can’t send a ticket. I can’t get help. Please refund my money I don’t need the theme ot is not working. I can’t sell any services
Hello, do you use Stripe Connect for payments? Is the money held in escrow between the seller and the buyer?
Hello,
The theme support WooCommerce for payment. You can use Stripe payment for your website
Best regards!
Good afternoon, is it possible to leave only tasks in the system? I want to create a micro-job website. Is it possible to make offline payments? Monetization will only be for premium and top rankings. The client will pay the customer offline. Is it possible to connect any WooCommerce payment plugin?
Hello,
The theme is using the WooCommerce payment plugin
It needs only payment, so the admin can charge commission
Best regards!
I need clarification before I can decide to extend support. So since I bought this Freeio theme and installed, I have been getting tons of spam messages and spam account creation. I sometimes get up to 300+ spam emails per day and over 100+ fake account registration to the extent that my website is currently down because it was finally hacked according to namecheap issue finding. I have thinking of starting afresh with same theme but I need to confirm if this spam messages and registration actually can be fixed or if this is just how it is.
Hello,
Please send us a support ticket here: https://apusthemes.ticksy.com/
Supporter will check and help you
Best regards!
I won’t be paying for what i am not sure of. its a simple question and you can respond for me to decide if its worth paying or not
Does anyone know how to set up the sending of system generated emails? I have tried to reach out to the support but all they say is i need to pay for support yet all i need is documentation and i do it myself. It is frustrating!
Hello,
Please send us a support ticket here: https://apusthemes.ticksy.com/
Supporter will check and help you
Best regards!
I don’t have money to pay for me to submit a ticket. Provide me with documentation I will do it myself. I feel this is a scheme you have to hide crucial information so that you can charge your customer. If you can provide me with the details, I have requested the same via email, please go ahead to cancel my license and refund me my money, I am tired of your nonsense now!!!!!
Which plugin do I use because clearly the emails are not working
Hello,
You need to contact your hosting manager to solve Mail Server problem
What mail server problem? I contacted them and said I need to get the set up procedure from the developer. They don’t have any mail server problem.
Hello,
Please send us a support ticket here: https://apusthemes.ticksy.com/
Supporter will check and help you
Best regards!
Send me the documentation, I will do it on my side. I don’t have money to pay for support. If you can’t provide the documentation please process a full refund..I am not interested in your this anymore..I will find something else that works. I send an email and after a thread of about 15 emails you still could not help all you want is to charge for information that you are hiding
I sent the email
Hiring settings is missing, please contact to administrator
I am getting this error whenever a cient wants to buy a service “Hiring settings is missing, please contact to administrator.” basically i employer cannot proceed to buy the service see the error on https://gigfy.online
Hello,
Please send us a support ticket here: https://apusthemes.ticksy.com/
Supporter will check and help you
Best regards!
anyone else login and register stop working? my shortcode is correct. I think they go in a backdoor and mess up your site to keep you paying for support. My site was working fully until last month. Is anyone else having trouble with this template because someone keeps changing the files on the back end
If I purchased this theme is the Version 1.3.23 – 27 October 2025 update available for me to update in WP plugin check for update? Since the plugin has its own WooCommerce file that has to be update with security issues. Can I update in plugin area?
The template said Lifetime updates yet I cant get the latest update to correct WooCommerce security issues.
Hello,
Please send us a support ticket here: https://apusthemes.ticksy.com/
Supporter will check and help you
Best regards!
I have activate the automated emails sent when certain activity take place I am not getting the emails how do I set say noreply@mydomain to send those system generated emails
Hello,
Please send us a support ticket here: https://apusthemes.ticksy.com/
Supporter will check and help you
Best regards!
I am unable to send a ticket since my support period has expired I have sent an email
Hello,
Please renew the support package to send a support request
Send me the right documentation, it seems you are hiding some information so as to charge user for support. Why have you intentionally left out the process of setting up the email sending? This does not require any support I am a developer but you are withholding vital information and just telling customers to buy your support. If you don’t want to provide the necessary documentation just refund my money
Hello,
Please send us a support ticket here: https://apusthemes.ticksy.com/
Supporter will check and help you
Best regards!
What is happening
Hello, I encountered a problem while uploading the file to WordPress. I received this error: “Cannot install the package. The theme is missing the style.css file.”
Theme installation failed.
Hello,
You need to extract full package first. After that you need to use the file “freeio_theme.zip” to install
Best regards!
Excuse me, another question. When I try to upload the template to the theme, I get a 504 error. When I upload it to Hostinger WordPress hosting, the upload doesn’t complete and this error appears. I also tried uploading it as individual files; it uploaded and worked, but the template feels incomplete. I’m trying to edit it, but there are missing data points. I’m from Egypt, and I don’t know if this is related or not. Please help, and thank you very much for your quick reply.
Thank you. I downloaded the template, but only after extracting the files and uploading it to the hosting. It works, but it only works normally when it’s empty. I was expecting a demo version to be included. Please reply.
Hello,
Please send us a support ticket here: https://apusthemes.ticksy.com/
Supporter will check and help you
Best regards!
Hello,
Presale Questions:
1) Do I need custom code to add/remove/edit custom fields on the project page freelancer page ? the seller/buyer page ?
2) Can different categories have different search filters?
3) Do you provide an OpenStreetMap (OSM) options for the map?
Thank you!
- GM
Hello,
1) The theme support Fields Manager. You can go to Fields manager page to add/remove/edit custom fields
2) The theme does not have that feature.
3) Yes, the theme supports OpenStreetMap
Best regards!
Okay thank you!
You are welcome!
Hi, I need to build a freelancer platform where vendors offering their services. Customers should be able to purchase services directly through the platform.
However, I don’t want to receive the customer’s payment myself and then forward the money to the freelancer — because that would make me the contractual partner of the customer. Instead, I want customers to pay the freelancers directly.
My role should be to provide the platform and charge freelancers a fee or subscription for being listed. Still, the payment should be processed through the platform’s checkout system, so that customers can conveniently pay through the site — but the money should go straight to the freelancer’s own account (e.g., via Stripe).
Is this possible?
Hello,
Sorry, It’s impossible
Best regards!
How can i read more about the features and it’s workflow
Hello,
You can check the demo of the theme
Hi. Is them include cutomer (freelancer), expert (master or company), and employees for company?
Hello,
The theme supports 2 user role Employer and Freelancer
Best regards!
Can we add items to service that customer can choose needed tools/equipment for service?
Hello,
You can go to Admin Panel > Services to add your services
Best regards!
I mean if you need some tools or spare part for soecific sercixe, is it possible to offer while choosing service? eg: you need to change filter, while choosing service from list, filters can offer from market, is it possible?
Hello,
Sorry, I don’t understand what you mean
There is plumbing task, for this task needs some pipe and tap. can customer choose tap and needed tools from list that can be listed as online market where can be needed material?
Hello,
You can create the custom fields for it
Best regards!
hello am about to buy your amazing theme but i have only one question do u support multy currency convertion where user can switch currency from the front end, i know the theme might not come with the plugin, but am asking since this is powered by woocommerce can a currency convertion plugin work with it, please respond to me on time so i can place an order, thank you very much
Hello,
Yes, the theme support multiple currency
You can user a plugin for it
CURCY is a good plugin
Best regards!
How to Set Up User Packages/Membership Plans for Jobs, Services, and Projects?
- I’m having difficulties trying to configure User Packages or Membership Plans for Jobs, Services, and Projects in the Freeio theme.
- I was expecting to manage memberships via WooCommerce, but the plans appear only on the standard product page, not linked to respective plans.
- The documentation and support page are not clear on how to create and connect these membership plans for controlling posting limits or features.
- Could you please explain step by step how to set up User Packages/Membership Plans
Hello,
You can go to Admin Panel > Products to create a product with Product Data => Job Package, Service Package, Project Package
Please send us a support ticket here: https://apusthemes.ticksy.com/
Best regards!
Hi, I’s like to buy your theme but first could you please answer some questions. 1. What limitations and features are included in membership plans for freelancers and employers ? 2. Can we create custom limitations and features with membership plans ? 3. Can we create custom attributes for freelanceers and employers and use them in a search bar ? 4. Can we create custom attributes for services and projects and use them in a search bar ? 5. Can we hide contact details depending on the membership ? Tks
Hello,
Sorry, The theme does not have that feature
Freelancers can only buy the service package to submit their service
Employers can buy package to submit project
Best regards!