23 comments found.
Hi. I have a Problem with the Header. I try to Build a Header without any item except the Logo. So i turn off all Elements in the prefs, just Upload the logo. The first Problem is that the logo is Not in the middle of the Header now, it’s 400px to the left: web2027.h-kellinghusen.de how can i fix this?
The second Problem is the sticky Logo – it has the same size as the Main Logo, but it should be much smaller (but there is no size pref for the sticky Logo.
Thank you so much in advance, Mario
Hi fk8dpmrrnm,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Best regards,
The demo data does not install, the click one demo installer fails with errors like 500 internal server error.
Hi anvayatech,
Please read this article https://ocdi.com/import-issues/ and check your hosting configuration. Then you import the demo content again.
If it does not work, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Best regards,
Olá não consigo traduzir para português o search for products, acionar novo produtos.
traduzir tudo
Hi, i’d like to translate it all to Polish – what’s the easiest way to do it?
Hi pstragzabijucha,
You can use the Loco Translate plugin.
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Best regards,
I am interested in purchasing the theme. Is there any way I can use a demo version of the theme to check the backend functions and then purchase the theme? Also, another query, If I want to prepare the website first in my staging platform, do I need to activate it then and will it work when I will shift it to my main site?
Hi raihanashrafi,
1) Unfortunately, we do not provide wp-admin access to our demo site.
2) You can use the WikiBook theme on a staging site without activating any license.
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Best regards,
Hi 
I’m trying to change the HOME content but the problem is I couldn’t edit the SLIDE under the main menu. Can you tel me please how I can do it? Thank you!
Hi helloastrid,
Please read the document at the link https://docs.theme-sky.com/wikibook/#using-rev-slider
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Best regards,
Hello, I’m having an issue activating my license key. When I try to activate it, I get the following error message:
“License key could not be validated. Please check that the license key was entered correctly.”
I’ve double-checked the license key, but the problem still persists. Could you please help me resolve this issue?
Thank you in advance.
Hi boulhadaayoub,
Activating Revolution Slider, please read the article at the link https://skygroup.ticksy.com/article/10856/
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Best regards,
Hi, An error occurred while fetching file from: https://cupidooz.com/wp-content/plugins/themesky/importer/data/content.xml! Reason: 403 – Forbidden.
how can I fixed???
Hi nativoactivo,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Best regards,
hello, I have just bought your wikibook theme. But the problem is I couldn’t edit the HEADER bar. I would be very happy if you can help about this. Thank you.
Hi cautestudio,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Best regards,
Hi, I have installed this theme, so far so good. One thing is missing, filter on categorie page is onli on the right side and with button opening. I need it on de left side and always showing. Where can i change that?
Hi GEV,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Best regards,
How do I access the Product Types? I would like to add additional Product Types but unable to find where they are. Additionally how do you allocate the product type to the product.
Hi scottkwellington,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Best regards,
Hi. I have uploaded WikiBooks onto a subdomain. I now want to move it to its own domain, but cannot find a way to deactivate it in the subdomain so that I can upload it to the new domain Please assist
Hi franknun,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Best regards,
how to move the sale icon of the single product to top level of the image. i sent email to support also.
hello css file missing in theme zip folder can you pls check
https://ductcleaning.smarthubinnovations.com/pls check the link the header and footer css missing can you pls fix these issue
Hi ahaseeb3127,
Because you installed the incorrect package. You need to extract your package and install the wikibook.zip package. For more information, please read our documentation https://docs.theme-sky.com/wikibook/#installation and watch the video at the link https://www.youtube.com/watch?v=Zc3pvJ4uRXs&list=PLbyF_EROfxJSIo_4HMAp95o02XpIx7brD&index=1
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Best regards,
Hi ahasseb3127,
Regarding the footer issue, please go to Elementor > Tools and click on Regenerate Files & Data (and Sync Library). After that, clear all caches and check your site again.
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Best regards,
SEO COMPATIBLE LIKE RankMath SEO ?
Hi anikuttans,
Please read the document at the link https://www.hostinger.com/tutorials/best-seo-plugins-wordpress
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Best regards,
i mean.. i like to Purchase your WikiBook – Elementor WooCommerce WordPress Theme… SO YOUR WIKIBOOK THEME COMPATIBLE RANKMATH SEO PLUGIN?
Thanks
Hi anikuttans,
You can try using the RankMath SEO plugin with the WikiBook theme. If you encounter any issues related to the WikiBook theme, please feel free to open a support ticket at https://skygroup.ticksy.com/ and provide us with detailed information. Our support team will be ready to assist you.
Best regards,
Hi is there away of keeping the logo the same size on Sticky header ? When I scroll down the sticky header logo is smaller . I have added the same logo in the theme options menu . Also is there away of changing how long it takes to show the sticky header? Thanks for your Time & Help
Hi KERB,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Best regards,
Hello, I need help somethings on product page. Can you help? Beautiful theme!
Hi tonymotana99,
To change the shop/product category layout, please watch the video at the link https://www.youtube.com/watch?v=V6I-sUmc4qc&list=PLbyF_EROfxJSIo_4HMAp95o02XpIx7brD&index=6
To change the product details layout, please watch the video at the link https://www.youtube.com/watch?v=5SHG6D9-feo&list=PLbyF_EROfxJSIo_4HMAp95o02XpIx7brD&index=7
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Best regards,
Hello, I just purchased your theme, and when I went to upload it into WordPress, I received this error.
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Hi Shey2contact,
Because you installed the incorrect package. You need to extract your package and install the wikibook.zip package. For more information, please read our documentation https://docs.theme-sky.com/wikibook/#installation and watch the video at the link https://www.youtube.com/watch?v=Zc3pvJ4uRXs&list=PLbyF_EROfxJSIo_4HMAp95o02XpIx7brD&index=1
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Best regards,
Congratulations GLWS
Thank you very much
I want to know about the payment process and add pay pal options and upi id options is this options are in this plugin defult ?
Hi santhosh45935533,
- The PayPal option: You can enable it in WooCommerce > Settings > Payments
- The UPI: You can use this plugin – https://wordpress.org/plugins/upi-qr-code-payment-for-woocommerce/
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Best regards,
