79 comments found.
Quand est prévu la mise a jour de wp bakery sortie le 27/10 …
When is the WP Bakery update scheduled for release on 27/10?
Hello,
Please update bundled plugins using Themerex Updater plugin. After the plugin installation, navigate to Appearance -> Themerex Updater and enter your purchase code. Then you can update the plugins in the Dashboard -> Updates, just scroll down to section Active theme components: Plugins.
Regards
That’s all well and good, except you’re not up to date on the latest version of WP Bakery 8.7.2
Hello,
Please submit a “Presales Question” at https://themerex.net/support/ and our tech support team will check if the issue can be solved without support renewal.
Regards
It’s been over a month, and the service has shown no willingness to resolve my problem. I’m very disappointed and do not recommend this service.
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Number #132123
It’s not a done deal; they always give irrelevant answers.
I’m really starting to get fed up.
Can you please tell me how to change the background image of like mission, etc
Hello,
Thank you for contacting us!
The background color/image for the page blocks can be customized in the Row Settings > Design Options tab in the WPBakery backend editor.
If you still have any difficulties, don’t hesitate to submit a ticket at https://support.themerex.net/ and we’ll gladly help you.
Regards
Hi! Do you plan to have sale? Thanks
How to I access other top panel styles for the header? In Theme Options > Header: There is only the the top panel style option with the logo to the left. I want the Logo to be centered in the Menu and items either below or on either side.
Hello,
Thank you for contacting us!
To have it implemented, extra customization is required. Our Custom studio will be glad to find a solution for you. Please submit a request to the “Get a free quote” category at https://themerex.net/support/
Regards.
Hi, I am considering purchasing this theme. I just need to know: Can a customer make a booking without signing in? Cannot see that in the preview.Thank you
Hello,
Thank you for contacting us!
Absolutely! With QuickCalplugin included in the package, you have the option to choose between “Registered” and “Guest” booking. Registered booking will require all appointments to be booked by a registered user (default). Guest booking will allow anyone with a name and email address to book an appointment. – https://prnt.sc/10zt3jt
Regards.
Hello,
I’m having issues editing/ creating services. It is showing as text when i click to edit and i see that it is using VC codes. How do i resolved this?
Thanks.
Hello,
Thanks for reaching out to us!
To investigate your issue additional information is required. Please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with your request.
Regards.
Hi, where can I change the text in the search bar in the top bar? I would like to display the page only in the German language and would have to translate this word. With the plugin loco translate I could unfortunately not change this area either.
Thanks in advance!
Hello,
Thank you for contacting us!
You can translate the theme into German using the theme language file. Some strings are located in ThemeREX Utilities plugin. So please install Loco translate plugin and add translation in Plugins> ThemeREX Utilities. Please generate .po and .mo files according to your language. The file names should look like this: trx_addons-xx_XX.po and trx_addons-xx_XX.mo, where xx_XX is your language code. You may check this article for detailed instructions – https://themerex.net/wp/how-to-translate-a-wordpress-theme-using-pot-language-file/
Could you please create a support ticket and specify what search bar and text you mean? Any screenshots would be much appreciated.
Thank you!
Hi, thank you very much, I was able to adjust the strings in ThemeREX Utilities plugin file, I had tried before only in the theme file.
Thanks!
Great! Happy to help! Feel free to submit a new ticket at https://themerex.net/support/ if you have any further questions – we’ll be happy to help.
Have a nice one!
Hi team, This is a pre sale question. We want the header to be transparent and menu should appear on the image like in this website https://www.compass.com/. Please let me know if this is feasible with your theme or not. Thanks
Hello,
Thank you for contacting us!
To have transparent header, extra customization of the source file is required. Our Customization studio will be glad to find a solution for you. To get started, please submit a request to the “Get a free quote” category at https://themerex.net/support/
Also, please consider these themes with a transparent header support:
1 – https://themeforest.net/item/asclepius-doctor-medical-healthcare-wordpress-theme/36758384?s_rank=1
2 – https://themeforest.net/item/spock-medical-elementor-wordpress-theme/39931694?s_rank=1
4 – https://themeforest.net/item/pathwell-senior-care-hospital-wordpress-theme/21975739?s_rank=8
Regards.
what’s the best best caching plugin recommended for use with this theme? I have tried wp rocket and it seem not to be working as expected.
Hello,
WP Rocket is a good one. But as any other caching plugin it requires proper configuration according to server settings, plugins used on website and other things.
Try also WP Super Cache or W3 Total Cache.
Thank you.How do you change the Kindly care logo thats on every page.
Hello,
Thank you for contacting us!
To change the logo please navigate to Appearance > Theme Options > Customization > Header > Main logo. Here is the screenshot – https://prnt.sc/1tbc6gr
In case you have any further questions, please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with your request.
Regards.
Can’t edit the page. WPBakery is not loading in backend.
Hello,
Thank you for contacting us!
To avoid any issues, all the bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://kindlycare.ancorathemes.com/doc/#theme_update
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr in case you use WordPress 5.6.
If you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi is the theme WP5.5 compatible, because after the update in the backend at pages and sites the wpbakery plugin is gone and the Post Option Panel is broken.
The reinstall of the backup with wp5.42 works fine. After that i have cloned the webpage on an other space and reupdate to WP5.5 same issue
Thanks
okay if i use
https://wordpress.org/plugins/enable-jquery-migrate-helper/it seems to work.
Do you fix this issue with an update?
Hello,
WPBakery Page builder, Ess. Grid and Slider revolution plugins should be updated to latest version for full compatibility with WordPress 5.5.
Please submit your request to category “Pre-sales Questions” at https://themerex.net/support/ – our Support team provide you with latest versions.
This doesn’t require support renewal.
Thank you in advance.Does this theme work with Divi builder?
Hello! In the demo there is the option to Login for clients. Do you also offer a client portal? And how can we integrate a client portal area? Thanks
Hello,
i tried change font under Fonts and Colors, but i see problems. In chrome it’s not showing the same as under Safari. Please can you help me to solve this problem ? thank you.
Hello,
Please submit a ticket under ‘Pre-sale Question’ tab at https://themerex.net/support – our Support look into that.
Thank you in advance.Hi, how can i turn off the services links on text so it does not go to another page? thank you
Hello,
Such is default logic of services shortcode work.
You may hide links by adding this code in Appearance> CustomizE> Additional CSS:
.sc_services_item { pointer-events: none; }
If you have any further questions, please submit a ticket at https://themerex.net/support/ – our Support team will be glad to assist you.
Best RegardsI just purchased and the demo information did not load the slider Revolution content. are you able to send me so I can import the Home 1 slider?
Hello,
Slider Revolution plugin should be updated to the latest version, and you’ll be able to import demo slides.
Please submit a ticket at https://themerex.net/support/ – our Support team will be glad to assist you with that.
Thank you in advance.Hello Elena,
Slider plugin should be updated to the latest version. After that you’ll be able to import demo sliders.
Please submit a ticket at https://themerex.net/support/ – our Support team provide you with latest version and instruction on how to update.
Thank you.I just purchased this template and am unable to get the dummy content to install. I have gone over all of the documentation provided but still cannot fix this. I’m on deadline and it will take me too long to build the site from scratch. Can you please assist.
Hello,
The error means that your server settings do not allow to upload files from external URLs. You should either enable “allow_url_fopen” to On on your server or you can upload demo files manually.
Please check our reply to your support ticket.
Thank you.
