23 comments found.
Please can you let me know where I can access the demo content as per your site preview. I have bought a number of themes through your account and this one is inconsistent and confusing. I see the manual import option but don’t have any references files in the download folder.
Thanks
Hello!
We provide a one-click demo import feature. Please check the following link for detailed instructions: https://wgl-dsites.net/poity/doc/#ToC-5Thanks, please disregard, the additional manual import section threw me off. Found the demo import section.
Hi, I’m trying to display the shop in two columns on mobile because we have a very large number of products, but it hasn’t worked. I’ve configured it, but it doesn’t change. How can I do it?
Hello, dear team. I apologize in advance for my question, but I would like to ask whether you are planning to include this wonderful template in a promotional campaign in the near future, so I can purchase it at a discounted price?
Thank you in advance.
Hello! Unfortunately, we don’t plan to launch a discount for this theme in the near future, as it was already available at a reduced price for some time.
However, you can check our other themes that are currently available with a discount: https://themeforest.net/category/wordpress?price_max=60&term=webgeniuslab
No, thank you. I was intetested only on this one. I checked the other but they do not fit my needs. Anyway. Thanks.
after new Elementor update, WGL Parallax on extended background is not working anymore! are you planning to fix that soon?
Hello!
Please make sure to update the theme and all bundled plugins — we’ve already fixed this issue in a previous update.
I have updated everything on my side, and still have same issue unfortunately. triple checked everything, and all is up to date, but issue persists.
Please double check the bundled plugins.
Why can I no longer edit the footer template with elementor?
We’ve just double-checked the footer template editing on our end, and everything works correctly with Elementor — so the issue might be related to your specific setup (plugin conflict, outdated plugin, etc).
Please feel free to submit a ticket on our support forum: https://webgeniuslab.ticksy.com/
Since I bought the theme, I’ve had the problem that Elementor takes a very long time to save. By now, it takes several minutes until the changes are actually saved. I don’t have many plugins installed, and everything else looks normal. I don’t think the issue is caused by your theme, but I’m still looking for a solution.
Hello! Performance always depends not only on the theme itself but also on the server resources and how everything is configured. If Elementor takes a very long time to save changes, this is definitely related to the server performance, its configuration, and optimization plugins setup.
We recommend checking your hosting resources (PHP memory, execution time, etc.) and making sure that caching/optimization plugins are configured properly.
Hi – left a support ticket. need licence reset on domain . please get back to us thanks
Thanks for your message. There’s no need to duplicate your request here — our support team handles all license-related inquiries exclusively through the support forum. If you’ve already submitted a ticket, please allow some time and our specialists will get back to you as soon as possible.
does it have a pricing tables?
Hello! You can find it there: https://wgl-dsites.net/poity/elements/
Hello,
Your themes are nice. They’re quite pretty, although most of them look similar (except for the design), especially the widgets/elements, which are all the same on all your sites, and you don’t have many of them.
I find them expensive, considering the few pages and few elements offered.
Are the mega-menus in your demos integrated into the upload demo?
Hello! Thank you for your kind words about our themes — we truly appreciate it!
However, we kindly disagree regarding the modules. Our themes include 70+ custom widgets for Elementor, each with flexible and advanced settings, allowing you to build almost anything. On top of that, we provide extended options for Elementor and a powerful Theme Options panel to give you full control over the design.
As for the mega menu — yes, it’s fully built into the theme. You don’t need any additional plugins. After importing the demo content, you’ll get exactly the same site as shown in our preview, including the mega menu setup.
Hi, we purchased your plugin and it’s sending us this message.
Your theme (Poity Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Hello!
Follow the next update of the theme. It will be updated soon.
Thank you very much, 
I have another question. We’re using WPML for translation, but we don’t want the language name to appear, just the flag. However, it doesn’t give us the option.
What we’d like is to create a button, using the style you have. We made changes to the CSS and achieved this, but it looks very strange on mobile.
https://ibb.co/nMzfpW3Bthanks for your response
The comments section is intended for presale questions only.
had 404 pages when importing demo content, maybe my server, but just double check
Hello! Could you please submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
Our technical specialists will assist you.
Congrats! this theme looks quite original. Do you have suggestions on speeding it up as it seems a bit slow? Also, is this compatible with any LMS plugin?
Our support specialist can help you with some recommendations. Ensure to submit a ticket: https://webgeniuslab.ticksy.com/
Will this work with Wordpress’ Gutenberg editor?
Hello! Only partly.
If i use Elementor am I able to customize all the colors and templates?
Yes, you can.
Hello,
The theme looks fantastic! However, its performance scores on “PageSpeed Insights” and similar platforms are quite low. Are there any improvements planned for this, or is it possible to optimize it further myself? If so, what steps would be needed, and by how much could the performance be improved?
I’d love to purchase the theme as it looks great!
Best regards,
Since I bought the theme, I’ve had the problem that Elementor takes a very long time to save. By now, it takes several minutes until the changes are actually saved. I don’t have many plugins installed, and everything else looks normal. I don’t think the issue is caused by your theme, but I’m still looking for a solution.
Hello! Performance always depends not only on the theme itself but also on the server resources and how everything is configured. If Elementor takes a very long time to save changes, this is definitely related to the server performance, its configuration, and optimization plugins setup.
We recommend checking your hosting resources (PHP memory, execution time, etc.) and making sure that caching/optimization plugins are configured properly.
Can I get Figma template files if I buy it?
Yes, you can.
Does this theme supports:
RTL? One page navigation? Adding a plan immediately to the cart as an item, from the pricing plan section?
Hello! We just added RTL support for the latest update.
thank you. but how can i update the theme? and what’s version the updated one will be?
Please follow the next link, there are detailed instructions: https://webgeniuslab.ticksy.com/article/19061/
Hi, more designs coming soon? Thanks
We don’t have it on our schedule yet, but we will most likely do it.
Great Work,Congratulations GLWS
Excellent job! Best of luck with sales!
Good luck!
