We are sorry for the inconvenience caused.

We have updated the core-main.css file for this issue.

Please clear your browser/site cookies and temporary files then refresh the Creative Agency page on mobile and check again.

Thanks again for taking a look at the “basic parallax” issue on iOS devices—I really appreciate the quick turnaround.

From what I can tell, the recent update to core-main.css effectively disables the parallax effect on mobile screen sizes. While this does avoids the parallax rendering issue, it feels more like a temporary workaround than a robust fix to the underlying code problem.

I spent a bit of time digging into the StudioFifty core js code and noticed that the current parallax implementation appears to rely on the jquery.parallax-scroll library (Ref #1). There’s also a second library included (Ref #2), though it’s not entirely clear whether it’s actively used.

Both of these jQuery libraries are quite dated (over a decade old) and no longer maintained, which may be contributing to the inconsistent behavior—especially on modern mobile browsers.

While researching alternatives, I came across a couple of more modern approaches that seem significantly more reliable and performant:

(1) Jarallax.js – A lightweight library with an existing WordPress integration (for example, via the Advanced Backgrounds plugin) but only compatibility with Gutenberg at this time. It may be worth exploring how this library could fit into the Elementor workflow.

(2) GSAP (GreenSock) – Very well supported library that provides very smooth parallax effects with minimal code and excellent performance. There are a number of parallax scrolling examples on CodePen.io that demonstrate this approach well.

To get a better sense of real-world performance, I put together a few simple HTML/CSS/JS test pages using both Jarallax and GSAP. I hosted them and tested across Windows 11, macOS (MacBook Air), iPad, and an iPhone 15 Pro. Both approaches performed consistently well across all devices and modern browsers—much more reliably than your current jQuery-based implementation.

StudioFifty is a great theme overall, and I think modernizing the parallax implementation would be a meaningful improvement. I’d be happy to share my test pages via Google Drive if that would be helpful.

One other quick note: it looks like the StudioFifty theme is currently using GSAP v3.11.4 (from 2022). Updating to the latest version (v3.14.2) would likely provide some additional performance and stability benefits.

Please consider an update to the basic parallax feature (whether via Jarallax, GSAP, or a similar modern solution) in your next StudioFifty theme release – coming soon, hopefully.

Thanks again for your time and support—I appreciate it.

Ref #1 – from github.com/alumbo/jquery.parallax-scroll/tree/master Ref #2 – from github.com/IanLunn/jQuery-Parallax/tree/master/scripts

Hello wp_boffin,

Thank you very much for your detailed feedback and for taking the time to investigate this so carefully.

We really appreciate the effort you put into reviewing the current parallax implementation, testing alternative solutions, and sharing your observations with us. Your notes are thoughtful and very helpful.

At the moment, we cannot promise any specific change or timeline regarding this feature, but we will definitely keep your suggestions in mind for future improvements. If your proposed approach proves to be the best fit for the theme’s overall structure and compatibility, we may consider it in a future update.

Thanks again for your time, testing, and constructive input — it is genuinely appreciated.

As a reminder, this isn’t about modifying the existing theme or adding any special features… It’s simply about ensuring your theme functions “normally” with thoroughly tested extensions, like Google and others… and this malfunction is not normal.

Hi zutercherri,

We need to clarify this point very clearly.

Our responsibility is to provide support for the theme itself and for the plugins that are included with or officially recommended for it. We cannot take responsibility for issues caused by third-party plugins that are added outside of that supported setup, even if those plugins are well-known or widely used.

A third-party plugin being popular or validated does not mean the theme author is responsible for debugging or making custom compatibility adjustments for it. If a specific external plugin is causing the issue, you will need to contact that plugin’s author, use an alternative plugin, or hire a developer if custom compatibility work is required.

We have already checked the theme-side issue and fixed the header/footer configuration problem. Beyond that, problems caused by external plugins are outside our support scope.

Please also review the ThemeForest support policy here: https://themeforest.net/page/item_support_policy

We also kindly ask that communication remain respectful and professional.

Thank you.

So I did what you recommended, which was to contact a developer.

Aside from the cost, you should know that the Elementor cache was the source of the problems… and that it needed to be cleared.

How could you not have known that? I find your attitude rather unpleasant and even more unprofessional.

Hi undiadesol,

Thank you for choosing our theme.

Compatibility: Yes — StudioFifty is compatible with the latest version of WooCommerce.

Setup / Enablement: After activating WooCommerce, please create the required pages and add the relevant shortcodes:

- Cart page: [woocommerce_cart]
- Checkout page: [woocommerce_checkout]
- My Account page: [woocommerce_my_account]

Then assign them here: Admin → WooCommerce → Settings → Advanced → Page setup

Set the Shop page here: Admin → WooCommerce → Settings → Products → Shop Pages → Shop Page

To import sample products, you can follow this video: https://www.youtube.com/watch?v=uOIYwRjGpAA

Thank you.

Hi wp_boffin,

Thank you for pointing that out — you’re absolutely right. The “Additional Custom Breakpoints” feature must be enabled to access the Laptop breakpoint.

We appreciate your detailed feedback and kind words about the support.

Thank you.

Just following up on Issue #2, which I identified in my previous comment.

I’ve successfully installed the full StudioFifty demo on my domain (curious-apple.com), and the design and features look great. While testing the site across various devices, however, I noticed a minor theme “feature quirk.”

Specifically, the sliders on the Thumbnail Slider and Full Screen Slider pages do not “auto-advance” when viewed on 14-inch laptops (Windows 11 with high-resolution 2880×1800 displays). Interestingly, this issue does not occur on my other devices, including my desktop PC, iPad mini, and iPhone.

When I viewed your official demo site (studiofifty.premiumthemes.in) on the same 14-inch laptops, all the sliders functioned normally. This prompted me to compare the two setups using Wappalyzer and Chrome DevTools. I identified two noteworthy version differences: (1) WordPress: 6.7.1 (Official Demo site) vs 6.9.1 (My Site & latest WP version) and (2) Swiper.js: 8.4.5 (Official Demo site) vs 12.1.2 (Official Swiper.js current release).

I’m thinking the auto-advance issue might be related to the theme’s Swiper.js implementation or possibly a potential incompatibility with the latest WordPress core.

I recorded two short videos demonstrating the discrepancy in behavior and can share them via Google Drive link. If it helps with your investigation, I am happy to provide admin access to my site.

I appreciate your help in resolving this slider auto-advance issue.

Hi wp_boffin,

Please share the video demo link via the contact form on our ThemeForest profile page ( https://themeforest.net/user/softwebmedia ) so I can review it and check the slider auto-advance issue.

Thank you.

Hello rizzy3000,

Thanks for reaching out.

Please check the Portfolio column settings (as shown in this screenshot): https://snipboard.io/nifkTH.jpg

Once you select 3-column / 4-column (and optionally enable masonry), the portfolio should display in a grid.

If it’s already set correctly and the portfolio is still showing as a single vertical column (even after one-click demo import), please send your website WP admin login details via our profile page contact form ( https://themeforest.net/user/softwebmedia ), and we’ll check the settings and fix it for you.

Thank you.

Hello johnkotsgr,

Thank you for the details, and sorry for the inconvenience.

Please update the StudioFifty theme and StudioFifty Core plugin to the latest version (v1.0.4). This update includes fixes for anchor-related navigation: https://premiumthemes.in/docs/common/theme-update/index.html

If the issue continues after updating, please let us know and we’ll be happy to help further.

Thank you.

I have solved for the mobile menu, but I am wondering how to include cart and “my account menu”

Hello Adriano,

Thanks for the update — glad the mobile menu is solved.

To add the Cart / Checkout / My Account pages, please create the pages and add the relevant shortcodes:

- Cart page: [woocommerce_cart]
- Checkout page: [woocommerce_checkout]
- My Account page: [woocommerce_my_account]

Then assign them here: Admin → WooCommerce → Settings → Advanced → Page setup.

For the header cart icon/button, you can add it from the Elementor header template (Header section) using the appropriate widget/element in the header area.

Thank you.

Hi mustihex,

I checked your website from our side and it’s loading correctly — we’re not seeing any broken layout at the moment, so it looks like the issue is already resolved.

Thank you.

Hello Marcus,

Thank you for choosing our theme. Please follow our Contact Form documentation here (includes common fixes): https://premiumthemes.in/docs/common/contact/index.html#contact-form

You can also find additional SMTP tutorials here: https://www.youtube.com/results?search_query=contact+form+7+smtp+plugin+issue+fix

Thank you.

Hello abimarichie,

Yes—our theme is compatible with PHP 8.3. If you upgrade PHP, please also keep WordPress and plugins updated to avoid any conflicts.

Thank you.

Good evening Kelly,

Thank you for your purchase and for sharing the details. Sorry to hear you’re facing these issues — especially with your deadline coming up on Saturday.

To help as quickly as possible, please send your website admin login details securely via the contact form on our profile page ( https://themeforest.net/user/softwebmedia ). Once we receive them, we’ll check the missing colors/backgrounds and the dynamic sections (Key Benefits movement and the counter) and get everything working correctly.

Thank you.

Good afternoon, thank you for the quick reply and help. I’ve send all info needed for you to log in.

I look forward to your reply.

Kind regards, Kelly Huysmans

Hello W1comms,

Thanks for the detailed update — and sorry this is still happening even after switching to the theme header and clearing all caches. I understand how frustrating that is.

To check what’s causing the portfolio layout to break on the live site, please share your WordPress admin login details securely via the contact form on our profile page ( https://themeforest.net/user/softwebmedia ). Once we have access, we’ll review the portfolio settings and front-end output directly and apply the fix. Thank you.

Hello W1comms,

This happens because the header/navigation is coming from Elementor Pro Theme Builder, so the required theme scripts don’t load properly on the live site and the portfolio layout breaks.

Please disable Elementor Pro Theme Builder header, and use the theme’s Sections (Header) with our Horizontal Menu widget (same as the demo). After that, clear all cache (plugin/CDN/browser) and recheck.

Thank you.

Hi maziq,

We’ve already addressed this question for another buyer. Kindly refer to the following link for a detailed explanation: Click Here

Thank you.

Hello MarketeamAgency,

We’re sorry for the inconvenience — we’ve replied to your email with details to fix the duplicate content issue (including disabling the Titlebar, etc.); please review that message.

Thank you.

Hello wp_boffin,

1.About Us (tablet overlap @ 768×1024): This is typically an Elementor column/spacing setting (negative margin / positioning). Please send your website admin login details via our profile page contact form ( https://themeforest.net/user/softwebmedia ).

2.Back-to-top button (mobile +20%): Add this CSS in Appearance → Customize → Additional CSS:

@media (max-width: 767px){
  .swm-btt-btn svg { font-size: 19px; }
}

3.Off-canvas submenu animation: The submenu uses a simple instant toggle by design to avoid conflicts across different mobile browsers/plugins. Adding slide animations (CSS/GSAP) can introduce issues depending on menu markup and scripts, so we’ve kept it standard for stability.

Thank you.

Hi Marcus,

Thanks for your message and happy to hear you’re enjoying the template so far – great to have you on board. Please find answers to your questions below:

1. Single Article Page Template : To customize the single blog post layout, we recommend using Elementor.

You can import the demo single post layout (included in the one-click demo import), customize it, and then save it as a reusable template.

Helpful links:

Template creation: https://elementor.com/help/how-to-duplicate-an-elementor-page/

Section Template: https://bizixdocs.premiumthemes.in/export-and-import-elementor-sections/

Other: https://bizixdocs.premiumthemes.in/category/elementor/

2. Blog Grid Layout Changed : The blog grid layout is created using Elementor. To restore it, follow these steps:

Go to Settings → Reading and make sure no page is selected as the blog page.

Then go to Theme Panel → Advanced Settings → Posts List Page, choose Custom, and select your Blog Grid page.

3. Importing a Single Demo Page : At the moment, single page demo import isn’t available. The full demo needs to be imported first, and then you can simply delete the pages you don’t need.

Thank you.