2454 comments found.
Please can you assist in deactivating purchase code in old website. Thank you
Hi,
If you need to remove any domains from your license key, please reach out to us through the support portal or by emailing us at support@themeruby.com. Be sure to include your license key in the ticket.
We’ll review your request and remove any domains that are no longer active, or no longer using the theme.
Click here to get theme support
Thank you,
Hello, I was reading somewhere that you intend to make more significant updates with substantial features instead of smaller, more frequent releases. I would suggest that you make a significant update, for example, adding a plugin, and then improving that plugin month by month, because what has happened is that you have added a plugin with liveblog that could be improved, and then you left it there and never made any further changes to it. Or you could launch a plugin and then make some substantial modifications to it over the weeks or months. But there are many things that can be done, such as including AI for headlines or content generation. Make the images you upload small or large so that they automatically fit the main image of a post without having to crop them to size and not having them fit exactly. There are things that can be improved without having to go three months without updates. You can always update something and think about a big update at the same time. Let’s hope that after three months without updates, it’s worth the wait, because it’s also risky to generate so much expectation. I say this as one of your earliest consumers.
Thank you, best regards.
Hi there,
You’re absolutely right that we can work on smaller improvements while preparing bigger updates. We’ll take this to heart and aim for a better balance going forward.
We appreciate you taking the time to share your thoughts, feedback like this from long-time users helps us stay on the right track.
Best regards!
Please update the theme regularly, as it will help it sell better on ThemeForest.
For example, please inform users about compatibility with WordPress 6.9.
Thank you for your feedback and for reaching out!
Yes, the theme is fully compatible with WordPress 6.9. We are currently working on the next update, which will be released soon.
We appreciate your patience and continued support!
Best regards
Thank you for your response.
I would like to ask why the theme is no longer updated as regularly as it was in the past. Previously, updates were released much more frequently, which gave the impression of active and ongoing development.
Has anything changed in your approach to maintaining and developing the theme going forward?
PHP 8.4 is compatible?
Hi,
Thank you for your questions.
Yes, PHP 8.4 is fully compatible with the theme. Version 2.6.9 is a stable release that has been tested and works seamlessly with PHP 8.4.
Regarding updates, we remain fully committed to actively maintaining and developing the theme. Our approach has shifted toward delivering more meaningful updates with substantial features rather than frequent smaller releases. Many of the new features we’re working on are complex and require thorough development and testing to ensure we deliver the best possible experience for our customers.
The theme is actively maintained and we continue to work on improvements and new functionality. We appreciate your patience and understanding as we focus on quality over quantity.
Thank you for your continued support.
Best regards,
Hi,
Thank you very much for your detailed response and for confirming PHP 8.4 compatibility. We appreciate the transparency regarding your development approach and your continued commitment to maintaining the theme.
That said, we would like to kindly ask you to consider a partial return to more frequent, smaller updates alongside the larger feature releases. From our perspective, this approach could bring several benefits.
More regular updates — even if they include minor improvements, fixes, or optimizations — help reassure customers that the theme is evolving continuously. This is something many users value highly, and it is reflected in the numerous questions and requests we see from customers asking about update activity and development progress.
Additionally, more frequent releases can positively impact visibility and positioning on ThemeForest, where active development plays an important role in customer confidence and purchasing decisions.
We fully understand the importance of quality and well-tested features, and we truly appreciate your focus on delivering meaningful updates. At the same time, we believe that balancing major releases with smaller, incremental updates could be beneficial both for users and for the long-term success of the theme.
Thank you again for your work and for taking our feedback into consideration.
We would also like to emphasize that the theme itself is excellent and highly appreciated by users. However, despite its quality, customers increasingly expect regular, smaller updates that show ongoing care and responsiveness. Even minor improvements and fixes released more frequently would better align with customer expectations and help maintain long-term confidence in the product.
Thank you so much for the thoughtful feedback
We completely understand that regular updates help build customer confidence and keep the momentum going on ThemeForest. Moving forward, we’ll aim to balance our approach, continuing to deliver meaningful feature updates while also releasing smaller fixes and optimizations more frequently in between.
We genuinely appreciate you taking the time to share this perspective. It’s valuable input that helps us improve not just the theme, but how we serve our customers overall.
Thanks again for your support!
Works Foxiz Ver: 2.6.9 with WordPress Version 6.9?
Yes, it’s working well with version 6.9.
If further assistance is needed, please don’t hesitate to reach out:
Click here to get theme support
Regards,
Please deactivate theme from domain https://trumpiau.lt
If you need to remove any domains from your license key, please reach out to us through the support portal or by emailing us at support@themeruby.com. Be sure to include your license key in the ticket.
We’ll review your request and remove any domains that are no longer active, or no longer using the theme.
Click here to get theme support
Thank you,
I’ll wait a week for a response.
We’ve already deactivated the license for you and sent a confirmation email. Could you please check your inbox again?
Let us know if you have any questions.
Thanks!
Hello. Please help me with one question. I have a website in three languages, and I can’t find where to translate all those small things like “author”, “share”, etc. into all three languages. I translated them using the theme’s quick translation into my native language, but now they appear the same in the other languages as well.
Hi,
We have responded to you through email. If further assistance is needed, please don’t hesitate to reach out:
Click here to get theme support
Regards,
I have sent email to support@themeruby.com to deactivate my license for my old site with the purchase code / License key. Please make it fast sir. It is already 24 Hours and still you haven’t made the changes. It is very Urgent.
Hi,
I’ve forwarded your issue to our support team and have successfully revoked the license for you.
If you need further assistance, please don’t hesitate to reach out:
Thank you, It’s done, Your Ultra Fast, I love your theme and support team, bye.
Could you kindly tell me how to get in touch with support? I need to have a license deactivated (it was a LOCAL staging website) but I am unable to open a support ticket.
An update would be nice.
If you need to remove any domains from your license key, please reach out to us through the support portal or by emailing us at support@themeruby.com. Be sure to include your license key in the ticket.
We’ll review your request and remove any domains that are no longer active, or no longer using the theme.
Click here to get theme support
Thank you,
hello, If the development of the update is going as planned, it means that they have at least an estimated date, that would be important to know. Because before they told me it would be this year… but it’s almost half-December and the update is still long overdue. when…this year?
Hello,
Thank you for following up.
We understand your concern regarding the update timeline. We are currently working on the update; however, at this time we are not able to confirm or guarantee an estimated release date. We truly appreciate your patience and understanding.
As soon as we have more concrete information, we will be sure to share it.
If further assistance is needed, please don’t hesitate to reach out:
Click here to get theme support:
Click here to get theme support
Regards,
I understand them, but this answer is the same one you gave us in September, October and November… and in fact the last time they answered me was before the end of the year, which was going to be this year. I believe that at this point, the buyers of this template need something more concrete and I speak in plural because I am not the only one who has asked since September. I know that you do everything possible to advance the update but you also put yourself in our shoes. Thank you
Can you share the changelogs for the upcoming Foxiz 2.7, because it doesn’t look like you’ll be releasing it soon?
Thank you for reaching out.
We are currently working on the Foxiz 2.7 update, and development is progressing as plannedy. We sincerely appreciate your patience and interest in the upcoming version.
If you have any specific concerns or features you’re looking forward to, feel free to let us know.
What’s the release window, next 7 days, 14 days what?
Hello,
Thank you for following up.
We understand your concern regarding the update timeline. We are currently working on the update; however, at this time we are not able to confirm or guarantee an estimated release date. We truly appreciate your patience and understanding.
As soon as we have more concrete information, we will be sure to share it.
If further assistance is needed, please don’t hesitate to reach out:
Click here to get theme support:
Click here to get theme support
Regards,
Based on your reply to vifranqui about the site boxed layout, I assume you’re offering it for free? Because I sent you an email last August 2022 (i can still reply on that email thread) asking the same thing and you were charging for it. I don’t want to renew support, as we won’t be going back and forth, I just need a way to implement the site-wide boxed layout for a global background. It’d be quite disappointing if you’d be paywalling this information.
Thank you for reaching out.
Customization requests are not covered under our standard support policy. However, as a gesture of goodwill, we do occasionally provide assistance depending on the complexity and nature of the request.
If you would like us to review your specific requirement for the site-wide boxed layout, please contact our support team through the link below. We will evaluate the request and try to help as much as possible:
please submit your request here:
Click here to get theme support
Thank you!
Regards,
I cannot submit a support request because its paywalled. Just tell me how to get Foxiz to have a boxed layout like your reply to another user here: https://prnt.sc/rx1FqvmifLnk
I miss the days when the actual developer actually responded to the comments here. This support guys say to never email support@themeruby.com because its unmonitored but the support people here in ThemeForest say to send an email to that address for license deactivation and other concerns. My question is simple: can you share the snipper to achieve this look that you shared in another comment here: https://prnt.sc/rx1FqvmifLnk
Hi,
Please try this code to see if it works in your case:
.site-outer {
max-width: var(--rb-width);
margin: 0 auto;
background-color: var(--solid-white);
}
body {
background: #000;
}
If you need further assistance, please extend your support and reach out to our support team so we can provide better help.
Thank you!
And if I need to deactivate my license that I will activate on my staging site to try this on, do I need to extend support for that?
If you need to remove any domains from your license key, please reach out to us through the support portal or by emailing us at support@themeruby.com. Be sure to include your license key in the ticket.
We’ll review your request and remove any domains that are no longer active, or no longer using the theme.
Thought so. Thanks!
Thank you 
Hello Ruby Team, I’m already using your theme on one of my websites and I’m interested in purchasing it again for a new project. Before doing so, I’d like to clarify a technical point regarding an issue I previously encountered.
In the custom taxonomies, there was a problem preventing the proper lazy load / infinite loading of the next posts within the taxonomy archives. Has this been fixed or updated in recent versions so that lazy loading now works correctly for custom taxonomy pages?
I would appreciate your clarification on this, as I want to make sure the theme fully supports more demanding content structures before finalizing my purchase.
Kind regards
Hi,
Welcome back, and thank you for continuing to use our theme! We’re really glad to have you as a returning customer.
The infinite load on taxonomy pages should work correctly if you’re using the Ruby template. Once you purchase the theme for your new project, feel free to reach out to our support team right away. We’ll be more than happy to assist you with the setup or any questions to ensure this runs perfectly on your website.
Best regards,
Hello Team io wish to ask, is there a reason why images on the posts are been loaded properly in the front end when I am logged in to the Wordpress backend and doesn’t load when i am logged out and browsing the site in incognito mode?
Hi,
The issue may be caused by third-party caching or a hosting-related problem.
For the most efficient and fastest support, please submit a ticket using the link below and include a detailed description of the issue you’re experiencing (including any screenshots and the site login details). This allows our support team to assist you as quickly and effectively as possible.
Click here to get theme support
We look forward to helping you resolve this!
Hello,
We are currently using the Foxiz theme on two news websites, and we have identified two specific issues regarding the way dates are displayed that we believe could be improved.
1. The “last updated” date is automatically displayed on all articles as soon as they are published, with exactly the same date, time, and even the same minutes as the publication date. In practice, this makes the article appear as if it has already been updated, even though no real modification has taken place yet. This creates confusion for readers and gives the impression of an artificial update, which affects editorial consistency and overall credibility.
2. The update date is currently displayed on a separate line from the publication date. For better readability and a cleaner layout, it would be much clearer if both the publication date and the update date appeared on the same line, when a real update actually exists.
Would it be possible to add an option that displays the update date only when a genuine modification has been made to the article, and does not display any update date at all when no change has occurred after the initial publication, in order to avoid any confusion for readers ?
This would significantly improve transparency, editorial credibility, and the overall user experience, especially for news websites.
Thank you in advance for your time and for your continued work on the theme.
Thank you for reaching out!
Your issue might be related to the settings detailed in this documentation: https://help.themeruby.com/foxiz/try-to-show-updated-date-on-google-search/
This feature was added based on customer requests to prioritize the updated post date. However, we recommend using it with caution. Please check this option in your settings and consider turning it off if it’s causing issues.
I hope this helps! Feel free to reach out if you have any further questions.
Click here to get theme support
Regards,
Hello, Thank you for your reply and for sharing the documentation link. On our side, the SEO schema and Google date handling are already fully managed by Yoast SEO Premium, and there is no issue at that level.
Our request is therefore not related to the date shown in search engines, but strictly to the date displayed on the website for visitors.
Here is the actual issue we are facing: The update date is automatically displayed on all articles as soon as they are published, with exactly the same date, time, and even the same minutes as the publication date, even when no real modification has been made. For readers, this creates the impression that the article has already been updated, which is misleading and affects editorial credibility.
What we would like is an option that displays the update date only when a real modification has actually been made to the article, and does not display any update date at all when no change has occurred after the initial publication.
The goal is simply to improve transparency for readers and ensure proper editorial consistency on the front end, independently from any SEO considerations.
Thank you in advance for your time, and thank you again for your continued work on the theme.
For the most efficient support, please submit a ticket using the link below and include a detailed description of the issue you’re experiencing. This will ensure our support team can assist you as effectively as possible.
Click here to get theme support
We look forward to assisting you.
Best regards,
Hello, Thank you for your reply and for your suggestion to submit a ticket.
At this stage, our main goal is not to request individual technical support, but rather to share a feature suggestion that we truly hope you will consider adding to the theme itself. We believe we have clearly explained the idea, its purpose, and its importance for editorial transparency and user trust.
Since this is a general feature request that could benefit many users, we feel it is more relevant at the product level than through a single support ticket.
We sincerely hope you will take this suggestion into consideration for future updates of the theme.
Thank you again for your time and for your continued work.
Hi,
If you want to display the updated date on single posts, you can go to Theme Options > Single Post. There are several settings available there to enable the updated date. Please refer to the following screenshots: https://prnt.sc/cfpisSQSPj9A and https://prnt.sc/PwCrhU-yOb8w
If you need any further assistance, feel free to let us know.
Regards,
Hello, Thank you for your reply and for the screenshots. We are already very familiar with the “Entry Meta Tags” setting, the “update (Last Updated)” key and the option to show or hide this information. We have been using WordPress since 2004 and we understand Foxiz very well, as well as many other themes on the market, so this is not a configuration issue. What we are pointing out is a feature that is currently missing in the theme.
Our request is not about enabling the update date globally, but about having conditional behaviour. At the moment, this is what happens:
1. We create a new post and publish it. 2. The publication date is displayed, and the update date is also displayed immediately with exactly the same date and time, even though no real change has been made yet.
What we would like instead is this behaviour:
1. On first publication, only the publication date is visible to the reader. 2. If the post is edited later and a real content change is saved, then the update date appears, next to the publication date or on the same line. 3. As long as no modification has been made after the initial publication, no update date should be displayed at all.
This is a suggested improvement to the theme to increase editorial transparency and avoid giving readers the impression that a post has been updated when it has not. SEO schema and dates in Google are already handled by Yoast SEO on our side, so our request concerns only the visible front-end display.
Could you let us know if this kind of conditional behaviour could be considered for a future update of Foxiz, or if it is not planned at the moment? Thank you in advance for your reply and for your continued work on the theme.
Thank you for the detailed explanation and feedback.
Foxiz currently doesn’t include conditional logic to show the “Last Updated” date only when meaningful content changes occur. This behavior is tied to SEO preferences, some users prefer showing only the publish date, while others want the updated date displayed.
Your suggestion is very valid. We’ve added it to our feature request list and will evaluate including this option in a future update (no ETA yet, but it’s noted).
Thank you again for your continued support and valuable input. If you have any more ideas or questions, please don’t hesitate to reach out.
Best regards,
Hi please remove this domain (axilwatch. com) i just testing pourose installed in this domain i did not use it
I want to use Fozix Thems For my this domain : help.unotify.me
If you need to remove any domains from your license key, please reach out to us through the support portal or by emailing us at support@themeruby.com. Be sure to include your license key in the ticket.
We’ll review your request and remove any domains that are no longer active, or no longer using the theme.
Click here to get theme support
Thank you,
Hi, I need to deactivate the licence on my website and reactivate on a new one, but it appears a message: “There seems to be an issue with remote requests. Could you please check if the hosting allows opening URLs?”: there is no problem with hosting. How can I resolve? The Theme even all core plugins are updated.
Thank you
We can confirm that the theme is currently active on your live website.
If you need to remove any domains from your license key, please contact us through the support portal or email us at support@themeruby.com Kindly include your license key in your request.
Click here to get theme support
We will review your submission and remove any domains that are no longer active or no longer using the theme.
Thank you,
Hi I activated my Foxiz theme license on a domain that has now expired and I can’t access it to deactivate. Please detach or reset the license from your side.
we can see that you’ve successfully activated the theme!
If you need any further assistance, please don’t hesitate to reach out to our support team:
Click here to get theme support
We’re always happy to help!
Hello, as you can read in the messages above, there are several of us waiting for the update. We have been waiting for over a month, please give us a date… please make it this year.
Hi,
We completely understand your concern and the anticipation for the upcoming theme update. Please rest assured that we are actively working to release this major update as soon as possible within this year.
We sincerely appreciate your patience and understanding!
Regards,
Hi, can this theme be set to BOXED instead of full with?
Hi,
The boxed layout can be applied on a per-page basis using the page builder. If you’d like it applied across the entire website, this may require some additional customization.
If you decide to become our customer, we would be happy to assist you with this implementation.
Please feel free to let us know if you have any questions.
Regards,
Just want to make sure we are clear if I buy it you will assist to make it side wide boxed with out additional fees. Is this correct?
Yes, we can help you apply a boxed layout across your entire website. However, please make sure to select a single layout that supports the boxed layout option.
Once you purchase the theme, if you need any further assistance, please don’t hesitate to reach out to our support team:
Click here to get theme support
We’re always happy to help!
This is the layout I like the most https://foxiz.io/focus/ will this work in a BOXED view?
Yes, it can. Please see the example here: https://prnt.sc/rx1FqvmifLnk
Regards,
Please update the theme , it’s been a long time, release the update asap
Yes, we understand your concern and we are working to release the theme update as soon as possible.
In the meantime, if you have any issues or questions, please reach out to our support team, we’re happy to assist.
Click here to get theme support
Regards,
