Hi Author, Already sent using this email ‘Prabhath.amil…’. Could you please reply?

Hello, since updating your theme to version 6.5, the splittext plugin no longer works. I get this error in the console: caught ReferenceError: SplitText is not defined at section-title-split-text.js?ver=87116b:9:33

Best regards,

Christophe

Subject Issue with Demo Data Installation – Theme Support Request

Dear Team Hoteler,

I have purchased your theme, but I am facing an issue while installing the demo data. When I try to import the demo content, it shows an error and the demo is not installed properly. I would like to install the main demo. Kindly check and suggest what the issue might be and help me resolve it.

Please look into this issue and assist me with installing the demo successfully.

Thank you for your support.

I am requesting a full refund for this theme due to significant technical defects and poor code quality that prevent its basic functionality. As a WordPress professional who has purchased and developed hundreds of themes over many years, I can confidently state that this product contains an unacceptable number of bugs. Even on a clean installation without any cache or minify plugins active, many core widgets (especially the ‘tm_widget_blog_list’) fail to render and trigger developer tool errors, while global header and footer elements appear in the Elementor editor but fail to display on the frontend. The theme suffers from deep-rooted structural issues, including z-index conflicts, JavaScript errors, and CSS style overlaps, indicating that the code is not properly optimized or following modern WordPress standards.

Hello, help install the theme. I try to install and it says link expired

Hello,

There has been a recent theme update that has affected some of the e-commerce pages on the website. To ensure everything functions correctly and remains compatible, the theme needs to be updated accordingly.

I would appreciate your assistance in reviewing and updating the theme to resolve these issues at the earliest possible convenience.

Thank you for your support.

I bought your wp theme Hoteler today and when I import the demo it doesn’t show up at all. The settings in the php ini are all set up correctly, but it doesn’t show the demo content at all when I import it.

The theme is broken.I can imort demo product. I send you whatsupp message with pictures of broken theme.

I wont my money back!

Purcase code: 0bb001d8-ed67-47b7-8282-0e18aea09e9e

Hi, im editing the Room blok an I enable “Show read more button” but doesn’t show the button…can you help me please?

After this nightmarish experience trying to use this theme, we’ve decided to move on. You only responded to us after ThemeForest contacted you to let you know we couldn’t get anything accomplished through your WhatsApp or email. You need to switch to a support portal if you want your theme to be any good.all this in public comments is detrimental to your themes rating…We asked for a refund … This has been a nightmare—we’re done.

Your response is the same yet you do not answer the email I sent you multiple times…......with my login info

Please contact at

Support Email: help.thememascot@gmail.com

Support WhatsApp: +8801998900100

My team will help you to resolve it.

Thanks

How can we get in touch with you? WhatsApp isn’t working. Should we ask our questions one at a time here on this portal, or just reply to the first email you sent? I replied to the previous answer multiple times

contact forms are formed with wrong information to fill out asking for email address in the check in time and the calendar does not work

The errors are coming more and more and no response from the author do you support this theme still? your whatsapp doesn’t work and emails go unanswered just text for me to contact you in the comment section online …

I need support the theme doesn’t work just shows loading

2ece6497-c9bf-49a9-938f-c1e96ac13ef4 – 18 Dec 2025 REGULAR Licensee

When seeking help with this issue, you may be asked for some of the following information: WordPress version 6.9 Active theme: YITH Wonder (version 2.1.1) Current plugin: Mascot Core – Hoteler (version 4.0) PHP version 8.3.28

Error Details

An error of type E_ERROR was caused in line 246 of the file /home2/rsfnjrte/public_html/wp-content/plugins/mascot-core-hoteler/widgets/service-block/skins/skin-style13.php. Error message: Uncaught Error: Call to undefined function MascotCoreHoteler\Widgets\ServiceBlock\Skins\hoteler_get_isotope_holder_ID() in /home2/rsfnjrte/public_html/wp-content/plugins/mascot-core-hoteler/widgets/service-block/skins/skin-style13.php:246 Stack trace: #0 /home2/rsfnjrte/public_html/wp-content/plugins/elementor/includes/base/skin-base.php(79): MascotCoreHoteler\Widgets\ServiceBlock\Skins\Skin_Style13->render() #1 /home2/rsfnjrte/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(634): Elementor\Skin_Base->render_by_mode() #2 /home2/rsfnjrte/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(757): Elementor\Widget_Base->render_content() #3 /home2/rsfnjrte/public_html/wp-content/plugins/elementor/includes/base/element-base.php(627): Elementor\Widget_Base->get_raw_data(true) #4 /home2/rsfnjrte/public_html/wp-content/plugins/elementor/includes/base/element-base.php(627): Elementor\Element_Base->get_raw_data(true) #5 /home2/rsfnjrte/public_html/wp-content/plugins/elementor/includes/base/element-base.php(627): Elementor\Element_Base->get_raw_data(true) #6 /home2/rsfnjrte/public_html/wp-content/plugins/elementor/includes/base/element-base.php(627): Elementor\Element_Base->get_raw_data(true) #7 /home2/rsfnjrte/public_html/wp-content/plugins/elementor/core/base/document.php(1087): Elementor\Element_Base->get_raw_data(true) #8 /home2/rsfnjrte/public_html/wp-content/plugins/elementor/core/base/document.php(735): Elementor\Core\Base\Document->get_elements_raw_data(Array, true) #9 /home2/rsfnjrte/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(1071): Elementor\Core\Base\Document->get_initial_config() #10 /home2/rsfnjrte/public_html/wp-content/plugins/elementor/core/editor/loader/common/editor-common-scripts-settings.php(40): Elementor\Controls_Stack->get_config() #11 /home2/rsfnjrte/public_html/wp-content/plugins/elementor/core/editor/loader/v2/editor-v2-loader.php(170): Elementor\Core\Editor\Loader\Common\Editor_Common_Scripts_Settings::get() #12 /home2/rsfnjrte/public_html/wp-content/plugins/elementor/core/editor/editor.php(355): Elementor\Core\Editor\Loader\V2\Editor_V2_Loader->enqueue_scripts() #13 /home2/rsfnjrte/public_html/wp-includes/class-wp-hook.php(341): Elementor\Core\Editor\Editor->enqueue_scripts(’’) #14 /home2/rsfnjrte/public_html/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters(’’, Array) #15 /home2/rsfnjrte/public_html/wp-includes/plugin.php(522): WP_Hook->do_action(Array) #16 /home2/rsfnjrte/public_html/wp-includes/script-loader.php(2311): do_action(‘wp_enqueue_scri…’) #17 /home2/rsfnjrte/public_html/wp-includes/class-wp-hook.php(341): wp_enqueue_scripts(’’) #18 /home2/rsfnjrte/public_html/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters(’’, Array) #19 /home2/rsfnjrte/public_html/wp-includes/plugin.php(522): WP_Hook->do_action(Array) #20 /home2/rsfnjrte/public_html/wp-includes/general-template.php(3197): do_action(‘wp_head’) #21 /home2/rsfnjrte/public_html/wp-content/plugins/elementor/includes/editor-templates/editor-wrapper.php(35): wp_head() #22 /home2/rsfnjrte/public_html/wp-content/plugins/elementor/core/editor/loader/v2/editor-v2-loader.php(220): include(’/home2/rsfnjrte…’) #23 /home2/rsfnjrte/public_html/wp-content/plugins/elementor/core/editor/editor.php(160): Elementor\Core\Editor\Loader\V2\Editor_V2_Loader->print_root_template() #24 /home2/rsfnjrte/public_html/wp-includes/class-wp-hook.php(341): Elementor\Core\Editor\Editor->init(’’) #25 /home2/rsfnjrte/public_html/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters(’’, Array) #26 /home2/rsfnjrte/public_html/wp-includes/plugin.php(522): WP_Hook->do_action(Array) #27 /home2/rsfnjrte/public_html/wp-admin/admin.php(424): do_action(‘admin_action_el…’) #28 /home2/rsfnjrte/public_html/wp-admin/post.php(12): require_once(’/home2/rsfnjrte…’) #29 {main} thrown

Your contact number through WhatsApp does not work. Do you even support this service anymore? We are desperately trying our best to accommodate this and need help ASAP.

We would like a refund since the suport clearly doesnot work and the theme we purchased is broken…2ece6497-c9bf-49a9-938f-c1e96ac13ef4 – 18 Dec 2025 REGULAR LICENSE

emailed you 8 hrs ago all you do is repond with please email us … even after we have done so

WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, Mascot Core – Hoteler.

First, visit your website (https://sparkslakeresort.com/) and check for any visible issues. Next, visit the page where the error was caught (https://sparkslakeresort.com/wp-admin/post.php?post=12406&action=elementor) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

When seeking help with this issue, you may be asked for some of the following information: WordPress version 6.9 Active theme: YITH Wonder (version 2.1.1) Current plugin: Mascot Core – Hoteler (version 4.0) PHP version 8.3.28

Howdy!

WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, Mascot Core – Hoteler.

First, visit your website (https://sparkslakeresort.com/) and check for any visible issues. Next, visit the page where the error was caught (https://sparkslakeresort.com/wp-admin/post.php?post=12406&action=elementor) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

When seeking help with this issue, you may be asked for some of the following information: WordPress version 6.9 Active theme: YITH Wonder (version 2.1.1) Current plugin: Mascot Core – Hoteler (version 4.0) PHP version 8.3.28

I need support the theme doesn’t work just shows loading

2ece6497-c9bf-49a9-938f-c1e96ac13ef4 – 18 Dec 2025 REGULAR LICence

Can you advise how I can edit the individual ’Room’ pages? When I make a change to the content, it doesn’t update; the text and photos don’t update.

pre sale question: you only offer support with whtasapp and the +88 number. Any other support? by Email?

is it possible – to easyly – change into German? Also the booking/reservation form?