101 comments found.
Hi, I’d like to purchase this theme, but I see that the last update was on March 30, 2023. Why isn’t it updated anymore? Do you guarantee that the theme will work correctly now and in future versions of WordPress, WooCommerce, and WPBakery Page Builder? Thanks
Hi,
Thanks for being interested in our theme 
We’re currently in the process of updating all our themes. Our team is working hard to get all the themes up to date with the current versions of plugins and extensions.
Since there’s a huge number of support requests we handle every day, we need to be careful with this and the process is running a bit slower than we expected.
We don’t have any ETA when the update will come online on ThemeForest.
Also, we did not receive any issues yet for current version of theme.
Support
Elated Portfolio part of
Qode Interactive
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Fine thanks
You’re welcome.
Hello, i upload freelance home, but the typography its different from the demo i saw on internet, i would like to know the name of the typography used at freelance home as H1. thanks in advance
Hello,
Thank you for choosing our theme.
When the demo is imported you should navigate to Elated Options and click on “Save Changes” button in order to generate a new dynamic CSS file.
Font family used throughout the demo is “Roboto Mono” (please see screenshot).
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.
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Hi! Thanks for your reply! And… another question, Sorry, I’m new to creating websites, but I’ve spent the whole day just trying to make the content of my portfolio stay centered in the window. It’s curious because the footer also doesn’t take up the full width here in the portfolio, and the problem is that the portfolio images in 2 columns are stuck to the left margin, as well as the logo…
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But on my website I get only error “Slider with alias home-10 not found”. Is there any way I can get same effect with Revolution Slider on my own?
Hi there,
Thanks for writing in! You are getting this message since you are missing the slider, it has not been imported during the demo import. So what you can do is to manually import the slider. Please check this article about this here.
We hope this helped and if you need any further assistance you are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.
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That’s helped a lot. Thank you!
Hi there,
Glad we could help!
Support
Elated Portfolio part of
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hello, something happend with mi ION theme,,,Any link I put, even some product links in my single portfolio, don’t work. What can i do?
Hi there,
Thanks for writing in! Could you please provide us with your webstie URL so we can check this, also you are more than welcome to send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello, thanks for your response…this is the website https://burrolector.com/
Hi there,
Please update the theme and its plugins to the latest version. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins. So the latest theme version is 1.6 and Elated Core is 1.3
We hope this helped.
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Elated Portfolio part of
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Hello, do I need to install Visual Composer plugin? I have [vc_row content_text_aligment=”center” type of text all over the website.
Hi there,
Yes, our Ion theme comes with WPBakery bundled within the theme and you will need to install it and activate the plugin in order to be able to see the content, as it is built with WPbakery and our themes shortcodes.
If you need any further assistance you are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Thank you very much! That’s worked!
Hi there,
We are glad we could help!
Support
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Hi, is this theme compatible with PHP 8?
Hi there,
Thanks for writing in!
Yes it is compatible with PHP 8
We are here if you have any additional questions.
Support
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While using Elated Clients carousel item – there is no possibility to see thumbnails. So it is hard to identify which is which link / image. You could image if there is 10 or more items. This needs improvement
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
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Why template does not have button allignment? left, center, right? I tried to center button in column and it has no selection
Hi there,
Thank you for reaching us! To center the button inside the column, you need to set up next: -column horizontal alignment to center and element width. If you still need assistance with this and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
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hi i just set this files but can not use slider. i just checked you txt file in zip but there is no ‘Item Purchase Code:’ also
please answer me;-0
Hi there,
Thanks for writing in! Please note that Revolution Slider does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you are somehow missing the sliders you can always import them manually.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello, Any news about the update? My hosting provider is moving the server to php 8. Can I update to wordpress 6?
Hi there,
Thanks for writing in! The compatibility for PHP 8 has not yet been added and it will be as soon as possible. Our team is working on updating all our themes and Ion will for sure be updated.
When it comes to WP 6, we are aware of certain issues which surfaced after the WordPress 5.8 update rolled out, and we are doing our best to release the fix for this issue as soon as possible. This might cause an issue with the widgets so please try using the following plugin until we release a new theme update: https://wordpress.org/plugins/classic-widgets/
You will be notified once it is released.
Thank you for your patience.
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Any updates?
Hi there,
We are really sorry but we do hope that the update will be release soon! Our developers give their best! Thank you once again for your patience!
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Hello. Are the dates from changelog real? No updates since 2020? How is that possible? I’m having troubles to run my site over PHP 8 / WP 6. No need to detail the issues at the moment (PHP 7.4 works still fine), but I’m asuming that a full new version of the theme will be launched in the next months to be sure of its compatibility with WP requirements. Is it? Thanks.
Hello,
We are constantly working on updating all our themes. Unfortunately, at the moment we don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.
We haven’t tested the theme on PHP8 yet, however this will be included in future updates.
If you are running latest WordPress version, please try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
Newer WordPress versions introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
Also, you should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
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Hi there. My import process finished succesfully, but the result doesn’t seem to respect the theme’s stylesheets: https://imgur.com/a/wg6CRcZ
Hi there,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include your purchase code and URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
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Hi there, am I the only one experiencing problems with Fatal Error on Widgets and Contact Forms not working since WP 5.8.3 ? Now I don’t dare to update to 5.9. When is the next Theme update ? Cheers, J
Hello,
Thank you for reaching us!
We haven’t tested our theme with WP 5.8 yet, however you can try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
WP 5.8 introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.
Support
Elated Portfolio part of
Qode Interactive
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Hello, I want to turn off the side area on the right how can i do?
Hello,
Thank you for reaching us!
To remove the Side Area opener, go to Appearance > Widgets > open Header Widget Menu Area and remove the Elated Side Area Opener widget from there.
If you have further questions, please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
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Hello I’m using your theme and I’m very happy with it . I have to create a second website for a secondary activity. Can I use my theme also for this second website ?
Kind Regards
Hi there,
You can use your theme on only one website. You will have to buy it again if you want to use it on another site. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002249858-Regular-License-And-Extended-LicenseLet us know if you have any additional questions.
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Hello dear theme editor,
First of all, thank you for this theme which suits me perfectly. I just bought it and I can customize it perfectly as I wanted.
I just have two problems that prevent me from finalizing:
- I can’t remove the space and title at the top of each page (except the homepage)
- while trying via the code, I accidentally deleted all the code from the following file in the theme editor: framework/module/title/type/standard/assets/css/scss/default/standard title.scss
It doesn’t seem to have any consequences but it would make me feel better to put it back
Here is my website http://nkkj9180.odns.fr/66/
A huge thank you for your help! Sincerely, Romain
(I translated my message automatically from French, I hope it remains understandable)
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Is there a way to switch off the categories on the Archive blog overview. I have been trying to find this for hours now, without avail.
Many thanks, Cgrid
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
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Hey guys, is there a chance to fix the mobile version sticky when scroll down as well?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
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hello how can I make elated portfolio video on top of the page before photos?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you. Thanks
Support
Elated Portfolio part of
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hello, how can I get slider revolution code to activate it?
Hi there,
Thanks for writing in! Please note that Slider Revolution does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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on download files from your theme there is no index file in xml export / rev slider in according to the manual > https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002480018-How-To-Set-Up-The-Slider-Revolution-Plugin-In-The-Bridge-WordPress-Theme ....
Hi there,
Please, since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you and help you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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