2454 comments found.
my site is removed and hosting is removed now i am using another website how can i de register my old domain?
you can check its not even working carculturecuisines.com
my support is also expired so unable to raise ticket i have not even used this theme, and now you are asking to extend supoort of 42$ + taxes this is not fair
If you need to remove any domains from your license key, please reach out to us through the support portal or by emailing us at support@themeruby.com. Be sure to include your license key in the ticket.
We’ll review your request and remove any domains that are no longer active, or no longer using the theme.
mail sent to support@themeruby.com
Hi,
Yes, your request has already been resolved.
If you have any further questions, please don’t hesitate to reach out.
Best regards,
hello Team today i purchased the theme, and when i try to import complete default theme then its give error again and again i have cleaned my wordpress also but issue was not solved.
Thank you for purchasing this theme.
This issue may be due to your hosting configuration. For the most efficient support, please submit a ticket using the link below and include a detailed of your website. This will help our support team assist you as quickly as possible.
Click here to get theme support
We look forward to assisting you.
Best regards,
Hello, I have sent yesterday an email for removing the associated purchase code with an old website that is now deleted. I cant submit ticket to your support page, as my support period is expired.
How long dies it take for this to be resolved using the email form, from the themeforest site (I need to work on a new project)?
Thanks in advance and Merry Christmas!
Thank you for reaching out!
We have already helped and responded via email. Please check your inbox for our reply.
Let us know if you have any further questions.
Merry Christmas!
Regards,
I encountered an error while trying to import data into my WordPress site. The system displayed the following message:
“An error occurred during the import. Please click the ‘Try Fixing Import’ button and try again, or contact support for assistance.”
For the most efficient support, please submit a ticket using the link below and include a detailed description of the issue you’re experiencing. This will ensure our support team can assist you as effectively as possible.
Click here to get theme support
We look forward to assisting you.
Best regards,
Pre-purchase question: Does this theme comes with Figma ?
Thank you for your interest in the theme.
No, this theme does not come with Figma files.
Let us know if you have any further questions.
Best regards,
My website had almost constant broken site issues with LiteSpeed Cache, so I decided to switch to WP Rocket, but it seems the errors persist. However, this time it’s no longer a constant problem.
Perhaps an Elementor setting is causing the site to break. I’ve used other premium WordPress themes and never had this problem.
This issue may be related to caching or CDN issue. Please try the following steps:
1. Go to Elementor > Tools > Regenerate Files & Data
2. Click the Regenerate Files & Data button and save the changes.
3. Clear all WordPress plugin caches.
4. Clear your browser cache.
5. If you are using a CDN, please clear the CDN cache as well.
After completing these steps, please check the site again to see if the issue is resolved.
If the problem still persists, for the most efficient support, please submit a support ticket using the link below and include a detailed description of the issue you are experiencing. This will help our support team assist you more effectively.
Click here to get theme support
We look forward to assisting you.
Best regards,
I’m testing Foxiz on a new project. When activating the licence, it says it was active on a different domain. The different domain is running a Anesta theme. So, I loaded Foxiz into the old domain and then activated it, then deactivated it. This should clear the license. The message says the theme is available for use on a different domain.
I then attempted to activate the license on the different domain I plan to build a site with the theme. I waited 2 hours, but it still says the license is active on the original different domain.
I lodged a support ticket, but you said my support time had expired. I don’t need support I just need you to clear the license.
Can you sort this out. This delay is screwing up my workflow.
Regards – Tripytaka
After waiting hours and no reply. On the deactivated domain I spun up a sub-domain and the theme license activated instantly. So even though it said it was deactivated it never was. The license has only ever been used to test projects, never used in production. Never used on a live product.
Here I am wasting fcking hours on a license that I should be able to use on any project I want – before selecting that license and using the license on a live production product.
I’ve been buying licenses through ThemeForest for over a decade. Its’s never been so restrictive to workflow. I am ACTIVELY looking for better providers than ThemeForest whose licensing system is less prohibitive and more in line with how website are actually built.
Hi Tripytaka,
Thank you for reaching out.
Please note that our theme license allows you to activate it simultaneously on a subdomain and the production site of the same domain for testing purposes.
However, if you install the theme on a subdomain and then want to activate the license on a different main domain, you must deactivate the license first. Each license is valid for only one website at a time.
To help you move forward quickly, we have already manually deactivated the license on all subdomains you previously registered. You should now be able to activate the license on your intended domain without any issues.
For future use, please remember to deactivate the license before moving it to another domain. Kindly refer to the screenshot above for guidance.You can refer to this screenshot for clarification: https://prnt.sc/DEV4CbthZXDx
If you have any further questions, feel free to let us know.
Best regards,
Hi there, I would like to use the Featured Image Caption fallback..But there is no field to set this up? Did you forgot to code it or? Typing some phrase into fallback field does not work either.
Can you help please?
Hi,
Yes, the featured image caption has a fallback itself. If you set a caption, it should show. Please refer to the screenshot: https://prnt.sc/CnUz0txzFAZF
If you need further assistance, please don’t hesitate to reach out:
Click here to get theme support
Regards,
Well I thought there is fallback for entire media library where I can set universal caption like “Copyright Example.com” for all my images. Too bad;-) So fallback only picks the standard Wordpress caption instead of caption you can set in blog post editor in Foxiz menu.
Thank you for your reply!
There is no global default caption that can be applied to all images. Each image caption needs to be set individually to ensure proper SEO behavior.
If you need further assistance, please submit a support ticket using the link below and include a detailed description of the issue you are experiencing. This will help our support team assist you as effectively as possible.
Click here to get theme support
We look forward to assisting you.
Best regards,
Hello Themeruby, the foxiz theme was registered with https://notdefteri.net Could you please cancel the license today and update it to https://akdel.com Thank you. support@themeruby.com We sent an email here, thanks
Hi,
I’ve forwarded your issue to our support team and have successfully revoked the license for you.
If you need further assistance, please don’t hesitate to reach out:
Click here to get theme support
Regards,
should this be rbi-hashtag:before? Maybe a typo in main.css
.rbi-hastag:before { content: ’\e996’; }
Hello, First of all, thank you for your prompt response to my constructive criticism, or at least what I intended to be constructive criticism.
I would also like to thank the user “nnesovic” for using my opinion as a reference. As you can see, I am not the only one.
As for the repository link, this is a request that several users have been making for at least two years, even providing links to information to give you an idea or option of what the plugin for surveys, polls, or comparisons should be like for many of us who have already tried several survey plugins with poor results. That is why we are asking you for it. But it’s a request we’ve been making for at least two years…. I agree with nnesovic that this new plugin, at least in my case, doesn’t benefit me in any way or change anything. I don’t think I’m going to use it because, when the time comes, I don’t see it as useful, and I repeat, IN MY CASE. It may be useful to others.
I would have looked to improve other things, such as automatic cropping of featured images so you don’t have to set sizes for cropping… Improve the video feature. You could add a YouTube link and let users choose whether the video loops for a few seconds on the home page so that everything isn’t so static. You could have combined several “cosmetic” modifications and made a big update, and it would have worked. And without detracting from what you did, it was just that maybe it was better to go in another direction.
Once again, thank you, and happy holidays!
Hi,
Thank you for your continued feedback and for sharing your thoughts with us.
Yes, we have noted your request. Our team is currently developing a survey plugin and we hope to provide support for this feature in a future update.
We appreciate your suggestions regarding featured image cropping and video improvements. We will take these into consideration for our development roadmap.
Thank you again for your input, and happy holidays to you too!
Best regards,
Hello,
I would like to follow up on the comment written by showsarg, as I fully agree with it and share the same opinion. I also had higher expectations from this “major” update, especially considering the announcements and the amount of time that passed since the previous version.
I would also like to comment on your new Light Views Counter plugin, as unfortunately it is not working properly on my website. I followed all of your recommendations carefully: – I removed the previous views counter plugin you suggested, – migrated the data, – disabled Jetpack, – cleared the cache.
Despite this, the new plugin does not record visits correctly. I can clearly see post views in Google Analytics, but those views are not reflected in Light Views Counter. As a result, I currently do not have reliable view data, which is quite important for magazine and news websites.
The comment by showsarg accurately reflects my general impression regarding the direction of the theme. The focus seems unclear, and users who use the theme as a magazine or news site do not gain many concrete benefits from this update.
I hope you take this feedback in a constructive way. The intention is only to point out real issues and help improve the theme and its tools going forward.
Thank you for your effort and work, and I hope future updates will bring clearer improvements and more stable functionality of new features.
Best regards.
Hi,
Thank you for your detailed feedback. We truly appreciate you taking the time to share your thoughts.
In this update, we addressed two issues that we consider very important and necessary for news websites. We have a broad perspective and update the theme based on requests from many customers. However, we understand that we cannot meet the expectations of every customer.
In previous versions, the post views feature was based on Post View Counter and multiple authors relied on PublishPress Authors. These are third-party plugins. While Post View Counter works very well, its data storage process consumes significant server resources for websites with high traffic. Popular Posts relied entirely on this feature.
Regarding Post Views :
We developed Light Views Counter as an alternative solution for this case. It is suitable for high-traffic websites or basic hosting plans, allowing them to run smoothly with better performance. The theme still supports Post View Counter for those who prefer to use it.
Light Views Counter has some intentional limitations: users need to scroll to view content before a view is counted, and if a user visits multiple times within a short period, the plugin only counts it once. This data may differ from Google Analytics due to different counting methods. These settings can be adjusted in the plugin settings. We implemented it this way to ensure Popular Posts accurately reflects genuine reader engagement.
About Multi-Authors:
PublishPress Authors offers many services beyond multiple authors, some of which are unnecessary for most users. We developed a lightweight plugin that allows customers to assign multiple authors with this single focused feature. We believe this is what customers truly need.
Additionally, as a news theme, we have also provided many new customization options and new demos in this update.
We hope this clarifies our approach. Please let us know if you have any further questions or concerns.
Best regards,
so.. with the new 2.7 version, i installed the recommended Light Views Counter plugin (and migrated the data from Post Views Counter plugin). Now what? I use popular posts (by view count) on my homepage, will it automatically know to take the data from the new plugin? it is safe to delete the old Post Views Counter plugin? i didn’t see any reference to it in the theme’s settings..
Hi,
Thank you for reaching out.
Need to migrate your existing view data, please navigate to Foxiz Admin > Light Views Counter > Migrate from Post Views Counter, then run the migration to transfer your data to the new plugin.
Light Views Counter is designed for optimal database performance and is particularly suitable for high-traffic websites that may experience performance issues with Post Views Counter due to its heavier resource usage. You can also still use the Post Views Counter if you prefer.
Thank you very much!
Hi, I noticed you added your own post views plugin, so I installed it and deactivated the previous plugin, but the view count isn’t showing up on my posts. It used to appear in the Entry Meta Tags, but it’s not there anymore. So I deactivated it and went back to the previous plugin. I’d like to know if there’s a way to make it work automatically, or what I need to do to use it. I no longer have premium support, so I’d appreciate a response here. Thanks.
Hi,
Thank you for reaching out.
To migrate your existing view data, please navigate to Foxiz Admin > Light Views Counter > Migrate from Post Views Counter, then run the migration to transfer your data to the new plugin.
If you have any questions, please let us know.
Regards,
Hi. Yes, I did that, and everything migrated fine. But that’s not the problem. As I mentioned, the counters simply aren’t showing up. I have the theme and the Foxiz core plugin updated, but the counters just aren’t appearing; they’re not activating. There’s nothing visible. They only appear at the end of the post when I activate that option, but they don’t show up in the meta tags, nor in the “View Post Counter” section. Nothing happens; there are no counters. How can I display them?
Thank you for your reply! Please ensure the following:
1. Both the Foxiz theme and Foxiz Core plugin are updated to version 6.9. If you are using a child theme, try switching to the main theme.
2. The “View” meta key is added to your post listing settings to enable the counter display.
If this doesn’t resolve the issue, please reach out to us through our support portal (official support channel) https://ruby.ticksy.com/ by extending your support, or contact us via email at support@themeruby.com. We’ll do our best to assist you further.
Regards,
Hello, Well, once again I am disappointed with the much-hyped major update. It is still missing something that many of us were expecting: surveys, improvements, and a template that, although the one they published is fine, is not up to the standard of the latest ones… I can imagine the effort involved, but three months for this update is a disappointment. They also generated a lot of expectation, which is why I repeat, this is not a very good way to update. They weren’t big changes, maybe for you they were, but for the user, unless you have a lot of people uploading posts referring to different authors, the rest don’t even benefit from the view counter. In fact, I don’t know if in some cases it doesn’t add, but rather subtracts. In my case, it’s more useful to alter the views. Once again, I ask you to focus on where you are going with the template, because at one point it was all WooCommerce, and now there is nothing beneficial for those of us who make a magazine or news page…. I hope you don’t take this the wrong way; it is always with the intention of adding value and building. But I won’t deny that I expected something else. Thank you and best wishes for the holidays to everyone from Argentina, one of your first users….
Thank you for your honest feedback and for being one of our early supporters, we truly appreciate your loyalty.
We understand this update may not have met your expectations. This release focused heavily on improvements, performance optimization, and laying the groundwork for future features. While these changes may not be immediately visible, they’re essential for delivering the enhancements you’re looking for.
Regarding surveys: We’re planning to support this feature through a separate plugin in a future release to keep the theme lightweight. In the meantime, you can try a third-party plugin from the WordPress repository: https://wordpress.org/plugins/search/survey/
We hear you, and your input helps us prioritize what matters most. Thank you for your patience and continued support. Happy holidays from our team to you in Argentina!
Best regards,
Thank you for responding to customer input by adding new features (such as FAQ Schema) and enhancing them. Best wishes for future sales.
Thank you.
Thanks a lot for including a replacement for the post view counter plugin. However, you might want to check the plugin’s functionality with elementor. It does not seem to retrieve the posts according to the seletced time frames or the category restrictions. Sometimes, it just shows articles with the lowest page views and sometimes pure nonsense. 
Page views have been migrated beforehand of course.
Hi,
Thank you for reaching out!
First, please ensure the Post Views Counter plugin is disabled if you chooose to use Light View counter. Foxiz prioritizes the Post Views Counter over the Light View Counter for better backward compatibility.
The popular filter has been carefully tested before releasing the plugin. If you’re experiencing any issues, please reach out to our support team with detailed information so we can assist you better:
Click here to get theme support
Regards,
The Post Views Counter is already disabled, so the prioritization you mention should not apply here. If the popular filter has been tested as stated, could you clarify under which conditions the Light View Counter might ignore time-frame or category constraints in Elementor (e.g. missing view data, fallback logic, caching, or query differences)?
That kind of detail would help users understand the behavior without always having to open a support ticket.
some more information: All Post Views Counter tables were removed, Light View Counter was reset, Jetpack disabled, and all caches cleared. View-based ordering is still incorrect (e.g. posts with lower view counts appear above posts with higher ones).
This rules out migration issues, plugin conflicts, or leftover data. The problem is reproducible and appears to be a flaw in the view-sorting logic itself.
Please don’t redirect this to individual or paid support again. This is a general issue affecting all users relying on view-based sorting. I’d appreciate a technical statement and information on whether a fix is planned.
Please submit a ticket using the link below and include a detailed description of the issue you’re experiencing (including any screenshots and the site login details). This allows our support team to assist you as quickly and effectively as possible.
https://ruby.ticksy.com/We look forward to helping you resolve this!
I wish people read my carefully. This is not a support issue, this is a broken functionality and it has been reported here by various users. I am surely not going to extend my support period just because you can not test your plugin before releasing it to the public.
Hi,
We sincerely apologize for the frustration. If you’d like to share any additional details or need assistance, please feel free to reach out to us at support@themeruby.com we’re happy to help as much as we can.
Best regards,
Hi,
With the new update to your theme, I noticed that you have included the option to create an “FAQ schema.” How can we create it and include it in the article?
Thank you,
For the most efficient support, please submit a ticket using the link below. This will ensure our support team can assist you:
Click here to get theme support
We look forward to assisting you.
Best regards,
My question is not a specific problem that requires a personalized response. Could you please answer it here so that everyone else can see it? Thank you,
For better clarity, I’ve attached a screenshot of the settings. Please select the parent Accordion block during editing, you’ll see the option to enable or disable the built-in schema for this block.
Screenshot: https://prnt.sc/ium0rJW7yj1L
If you have any further questions, feel free to reach out to our support team with detailed information so we can assist you:
Click here to get theme support
Best regards,
Is it possible to charge users to post content? aka., Pay to Post.
Hi there,
Thanks for reaching out! Unfortunately, our theme doesn’t include a “Pay to Post” feature at the moment. This would require custom development to integrate a payment gateway with the submission system.
Let us know if you have any futher questions.
Cheers,
hi support , i want change domaine and delete licence from other domaine how to do that please?
Hi,
Thank you for reaching out!
If you need to remove any domains from your license key, please reach out to us through the support portal or by emailing us at support@themeruby.com. Be sure to include your license key in the ticket.
We’ll review your request and remove any domains that are no longer active, or no longer using the theme.
Click here to get theme support
Thank you,
