50 comments found.
I sent an email to themelexus@gmail.com requesting support for an error in the shop cart. I hope you’ll get back to me!
Ok, let me check.
Hi, I replied to your email with the information you requested, but I haven’t heard back. Can you please help me?
Ok, we will check and fix your problem soon
Hi, I sent you another email. The site has another menu issue on mobile. Can you help me?
Ok, we will check your email and respond to your issue soon
Hi, I just sent you another email…unfortunately, I’m still having problems with your template on my mobile phone. Please help me.
We will check your email and get back to you soon.
Hi, I sent you an email. I’m still having problems on mobile. The CSS is automatically overwritten and I don’t know why. Can you please tell me the CSS, where it goes, or any other information so I can fix this problem myself? Thanks!
Ok, let me check.
Hi, I haven’t received a response to this issue. Can you please help? The mobile site is displaying poorly, and the customer is unhappy. I look forward to hearing from you. Thank you!
Also, since you changed the CSS, the home page looks fine, but all the internal pages have a different header, with a larger logo, and the Shop drop-down menu doesn’t work on desktop or mobile. The shopping cart is also missing. There are a lot of problems.
The problem might be due to the CSS cache; please clear the cache and check again.
I cleared the cache, but I’m still having problems. I’m attaching the images On mobile, the drop-down menus don’t scroll, and the x to remove a product is missing from the cart. On desktop and mobile, all internal pages have a different header than the home page, and the shop drop-down menu doesn’t work. Can you please fix these template issues?
I previously fixed this issue for you twice, but then everything disappeared for no apparent reason.
Please check your hosting or see if someone is interfering with your website.
I won’t submit a ticket, it cost $32.28 for a question ! Scandelous when we consider the MAJOR bug with elementor update. My client menu doesn’t drop-down anymore. I’ve just post a request on an ancient ticket. I hope someone will answer me.
We no longer support the old ticket system, you can email themelexus@gmail.com for support.
Hi I have alot of issues with one of your plugins, Wpopal Core Features after the latest elementor update
Yes, there are currently serious problems with the latest update of Elementor. Please roll back to version 3.21.8 while we wait for us to check and fix this issue.
ridiculous – how do I update the theme?
Please contact via https://themelexus.ticksy.com/, we will check and try to help you.
hi the variations swatches plugin is not working correctly – i.e it does not show correctly within the shop but it does in product categories
Please explain your problem in more detail via ticket for support to resolve: https://themelexus.ticksy.com/
Good morning,
I have a problem with the Wpopal Core Features plugin, as it is no longer compatible with the updated version of wordpress or has stopped working.
How can I do? Is there any other plugin I can use instead?
Thank you
Please contact via https://themelexus.ticksy.com/, we will check and try to help you.
Hola, tiene alguna oferta especial para personas que ya tenemos el thema en uso pero que requiere actualización por incompatibilidad con elementor?
Sure, please create a new ticket here https://themelexus.ticksy.com/ and share the issue you are facing. Our developers will review it.
Hola, ya compre está versión pero quiero migrarla y unificarla con la actual, es decir cargar la actualización.
Hi there, you can redownload package from your themeforest account and re update theme.zip file. Thanks
Was the “child theme” included in this template?
Hi, thanks for contacting us. The theme doesn’t include a child theme in the theme package. Thanks,
But can I create the child theme? Or can it cause problems with the parent theme?
Yes, you can create a child theme but it’s better to not use a child theme in this theme as it affects the theme performance. Thanks,
Why “my account”, “search”, “wishlist” and “cart” are displayed vertically? How can I fix it?
Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at https://themelexus.ticksy.com/submit/ and attach your site info also, they will check and support you.
Thanks,
Hello Mate, You can go to admin and save this config agian https://prnt.sc/355mbwjogTQu. It will be regenerate CSS of the Elementor plugin on your site. Thanks
Unfortunately the procedure you indicated to me had no effect. I try to contact support.
Hello Support, I try to change the color of the theme, and replce the gold that is everywhere by another one; I try to use the theme settings – color style – custom.. but it doesn’t work.
Hi there, You can change primary/secondary color: Customize > Color > Theme: https://prnt.sc/vsjb9kycXCBH
If you still have any issues, please contact our dev via https://themelexus.ticksy.com/, our dev will check and reply to you asap.
Thank you,
Thanks for your help, i can’t unfortunately ask the support for help, i bought this theme too long ago.. my client was to long to process on the website construction 
I used the secondary, primary color, but in fact it does not change the gold color : header account or card icons, ... for example
Hi there, Please send your detail issues with your admin account to our gmail themelexus@gmail.com, we will check and reply to you asap. Thank you
Why is the account, search, wishlist, and cart vertical? I need it horizontal like it is in the demo…
please how do i put a banner on the top of all category pages where we have breadcrumbs. thanks
Hi there, please open Admin / Appearance / Customize / Layout / Breadcrumb, then upload image https://prnt.sc/62q9mh9FHYl7, If you have any more questions, please feel free contact us via https://themelexus.ticksy.com/ Our dev is working there, he will support you rapidly. Regards,
I SENT ICKET BEFOIRE THIS MESSAGE AND UP TILL NOW, NO RESPONSE IN SUPPORT TICKET
Hi, our dev replied to you already. Pls kindly check it and reply the ticket if you have any issues with our theme. Thanks
Hello! i would to purchase this theme and i would like to know if there is the possibility to integrate in the single product page the option of a downloadable PDF of a catalogue of products. Do i need a plug-in in order to do this or is it possible to do it directly through the theme itself? Furthermore, is it possible also to add a store locator option? Thank you very much in advance.
Hi, thanks for your interest in our theme. Our theme is not available your requirement features. You can customize it. For furthermore question, please send it to our gmail themelexus@gmail.com, we will check and reply to you asap. Thanks
Hello! I’m very interested in buying this,
with the demo http://demo2.themelexus.com/zoli/home-4/ for example its not possible to scroll (it changes slide instead) when you hold mouse over the hero/header – is this possible to adjust so its possible to scroll?
And also, is it possible to add sticky header & the top bar?
Thanks in advance,
Hi there, It’s slider revolution configuration. You can change it in the admin panel. Yes, you can scroll page with our theme. Plus, you can add sticky for header & the top bar. Thanks
Hello there, I bought the theme, but can’t find where to disable ‘page title” on each page. I don’t want it to be displayed. Thanks for the help
Hi there, it’s not error. For further question, please contact us via themelexus@gmail.com, we will check and support you asap. Thanks
There’s a bug. If you select a single variation product and let’s say choose Medium and Blue, the other sizes and colors get an X (to indicate it’s not available). But then you can never ‘clear’ your choice anymore, so let’s say select an L in Red (that is available, but you cannot deselect the blue or M, so you get stuck in it)...
Hi there, Thanks for your feedback. We checked our theme and see that it is not bug. Because of the less data, so we set 1 size and 1 color for 1 product. It’s possible to set multiple variation in the product. You can set in the WordPress admin. Please don’t worry about this. We ensure that is not bug. So you can purchase our theme and use it as normal. If this feature doesn’t work, we will refund for you soon. For further conversion, pls contact us via themelexus@gmail.com, we will check and reply you asap. Thanks
Hi,
I have a problem with the pagination’s elements. They does’nt work, when I click in number page, nothing change. But the link change in the URL. The icons “list”, “two columns”, “three columns”... does’nt work.
Can you help me ?
Thanks
Hello Mate, you can submit ticket at here https://themelexus.ticksy.com/ our dev will check and fix it for you! Thanks
Demo – “Error establishing a database connection”
Hi, our demo is working now. It’s good time to look at our demo: http://demo2.themelexus.com/zoli/ Thanks
Hello! the theme is very good, but I have a problem with changing colors, I’ve tried all the ways and they don’t change. can anybody help me?
Sorry for late, we have just spent the weekends. You can go to Admin / Appearance / Customize / Color Style / Theme / You can choose option custom http://prntscr.com/uozj6i, and you can change color of bellow. Thanks
Demo is offline. Please fix, I might want to buy this template…
Sorry, I have just restarted our demo. You can check it again. Thanks
Hey guys, need to ask few pre-purchase question:
1. Is the Filters section on the Shop page hide-able, or can be opened and minimised on a button click. 2. Is the Home page BG color editable through a in-built function? Looking forward.
Cheers.
Hello mate, about issue technical, please submit ticket at here https://themelexus.ticksy.com/ our dev will check and fix it for you! Thanks
Hello. I am using Zoli theme for my store On the online version I cant make more than one item aprear per row. I would like to display 2 or 3 products on a row on the mobile version. How can a do that?
Hello Mate, about issue technical, you can submit ticket at here https://themelexus.ticksy.com/ our dev will check and support for your quickly!. Thanks
i have opened a ticket. Thank you
Thank you so much!
