370 comments found.
Hi, I’ve purchased the theme and it doesn’t seem to work on my WordPress installation. I’ve changed and met all the requirements for the set up. Elementor keeps loading indefinitely. It’s become frustrating. I’ve sent a ticket, no response.
Please assist
Hi,
I have just confirmed from the support department and they said that they already replied to your support ticket #4545152, so please check your support ticket reply and reply to your support ticket accordingly.
Best Regards.
Is it possible to remove “Main menu” section from the sidebar menu? And only keep Product Categories and the rest that is there? Basically I want that side menu to be used to see all categories and also sub-categories if nesting is possible there.
No matter which Product Box I use, there is no Buy Now button. Could you just respond to me with which setting turned on/off may have caused the button to disappear. It is basically a blanket template with no extra plugins which can cause it. It’s setting related, but I cannot find how to fix it.
Hi,
It is most probably related to the catalog mode option. You can contact us using the following contact even if your support has expired.
Best Regards.
Yes, it was. Oh my god, I must be blind, it literally says what it does. Thank you!
You’re welcome 
Hi Team;
How can I show the Mini Cart after adding to the cart?.. I understand that my support license expired but it’s the only question I have and I don’t consider it necessary to buy more support. If you could answer me it would be great.
Thank you
Hi is it possible to make the Time Countdown never ends and starts automatically whenever a product page is visited? if yes, how?
Good afternoon,
How can I translate the options displayed on the Spanish homepage?
Is there a .po file for this purpose?
Hi,
Could you please tell me how to reduce the overall website width? I tried in elementor site width but no effect.
Thanks.
In the changelog I read that “Fixed: PHP 8.2 and PHP 8.3 deprecations.” it means that we can use blonwe theme with php 8.2 and 8.3? what about 8.4 ?
Hi,
First of all, thank you for your interest in Blonwe.
You can use PHP 8.4. If any issues occur, our team will take care of fixing them.
Best Regards.
theme is working on chrome & firefox but on Edge browser, icons are not loading, theme color, font styles and layout is not displaying properly
Hi, I changed domain, do you need to reset my license for my theme to work correctly?
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hi, please where do I find more icon codes like this: klb-delivery-icon-ship-o
I am look for the one that has book, not ship.
or you can give me the book icon codes here bro.
Thanks
Hi,
If you need further assistance please contact us using the following contact form.
Best Regards.
Hi, I did contact you, still waiting for your response.
Hi,
We have replied your message.
Best Regards.
Yes thanks for your quick response. Pls can I ask, how can I use different subscribe form and not mailchimp? I mean, I want to change the mailchimp newsletter form at the bottom of the homepage. Pls help with a good guidr
Hi,
If you need support, please create a new support ticket using the link below and our support team will gladly assist you.
Best Regards.
Can I still create support even though mine is expired? I thought u can just give me guide here or where to get guide to follow and do it?
Hi, Okay just did, and still waiting for your response. Thanks
You’re welcome.
Hello. How can I change a license to different website?
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
hi i was bout to checkout but one thing struk me about this theme: do i need any other plugins to edit any part of the theme, but any plugins i want you to clarify on Elementor pro..what areas of the them is Elementor pro needed??
Hi,
You don’t need to pay extra to use the theme. We use Elementor free version on demo. If you want to re-create shop page or product page, you should purchase Elementor Pro.
If you need more help, please let me know.
Best Regards.
My license isn’t working on the domain it was registered to. Could you please reset it? Tks
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hi, I tried to re install the theme for the website. Getting the stylesheet missing error.
Hi,
You can check the following article to install the theme.
Theme is missing the style.css stylesheet error
If you need further assistance, please contact us using the following contact form.
Best Regards.
could i reset my purchase code relaunching the website again
i sent it through
Thank you
hey how do i get rid of that middle section with the newsletter subscribe and 10 off..and now when i hit customize the bottom has dissappeared
Hi,
You can create a new support ticket using the link below and our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
hi
could you please reset my purchase codes to use them for new domains. i wont use on old domains. I have got 2 purchase codes.
thank you so much
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
kindly reset my license code as i have changed my domain name.
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hi, can you please add social proof to this wonderful theme in the next update as it will sell even more
Hi,
We will take your suggestion into consideration.
Best Regards.
Okay, Thanks. It will be nice if it come in the next update bcos it will help this theme to sell more
You’re welcome
I had to restore my website and I’m no longer able to use the same license.
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hi! Looks like a great theme. Planning to purchase the theme. Have a few questions: 1. Is the header and footer customisable apart from the available header templates?
2. Are individual product detail page customisable apart available template options?
3. Is there a way to add ‘check by pincode’ for delivery time in product page?
4. Are Product display cards customisable?
5. Are Product Swatches customisable? Am looking for something like this https://shop.rooter.gg/product/roblox-gift-cards
Looking forward to hear from you. Thanks.
Hi,
First of all, thank you for your interest in Blonwe.
1-) You can find the advanced settings in the theme options panel. We don’t have a header/footer builder at the moment.
2-) You can find the advanced settings in the theme options panel. We don’t have a page builder for the product page at the moment.
3-) You can check a third party plugin which is compatible with WooCommerce.
4-) We have settings to enable/disable the features for the product card.
5-) We don’t have the same swatches at the moment.
If you need further assistance, please let us know
Best Regards.
Thanks for your quick response. I would like to purchase the theme and see if what the theme options panel offers and see if we can customise it enough to suit our needs. Do you offer a refund if at all its not suitable for us?
Hi,
You’re welcome.
I’m sorry, but offering a money-back guarantee is against Envato’s policies, so we’re unable to do that.
If you need further assistance, please let us know
Best Regards.
Ok thank you. One last question. We are looking to keep the dark theme. When the page loads there is a small lag, where you can see each page loads first in light mode and then shifts to dark after a second. Can this be fixed?
Hi,
You’re welcome. You can set the dark theme as default.
If you need more help, please let us know
Best Regards.
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