413 comments found.
Hello,
try to install the theme and I have this error, missing some plugins.
how to fix, please;
CubeWP Frontend Pro Failed! no_activations_left
CubeWP Payments Failed! no_activations_left
CubeWP Inbox Failed! no_activations_left
CubeWP Reviews Failed! no_activations_left
CubeWP Booster Failed! no_activations_left
CubeWP Classified Failed! no_activations_left
CubeWP Social Login Failed! no_activations_left
Hello,
Thank you for reaching out and dont worry we are here to help you.
To resolve this, please first delete the CubeWP plugins currently installed on your site. After that, download the latest versions of these plugins from CubeWP.com and install them again.
If you have already used your license on another website, please share your purchase code along with the domain where it was previously activated at contact@cridio.com. We will review it and reset the activation for you so you can use it on your current site.
Regards
Customer Success Manager
you do not have an extended license for this ?
Hi Joe,
Could you please clarify what you mean by an extended license and how you plan to use the theme? Once we understand your use case, we’ll be able to guide you properly regarding the available licensing options.
Best Regards, Customer Success Manager
can I email you ?
Yes please it would be better to understand the details and resolve your issue accordingly
what is yor email please ?
please email us on contact@cridio.com
why not getting reply on support tickets its been 3 days
when activating your classified plugin website shuts down showing critical error . then we have to delete the plugin for the website to be up still cant use without this plugin
please respond
Hi, Thanks for reaching out.
We sincerely apologize for the delay in response — this was due to the weekend holidays. Our team has already replied to your support ticket, so kindly check the ticket page for our detailed response. It seems like you are there with different user name.
Regarding the critical error when activating the Classified plugin, please review the instructions provided in the ticket so we can assist you further.
Thank you for your patience and cooperation.
Best Regards,
Customer Success Manager
Pre-Sales Inquiry About Subscription-Based Listing Platform
Hi,
I’m planning to build an online listing platform dedicated to sellers and buyers of honey products. I would like to confirm whether your system can support the business model I have in mind.
My goal is to implement subscription plans for both sellers and buyers, with the following structure:
Sellers: Different subscription packages allowing them to publish 20, 50, or unlimited ads.
Buyers: Buyers should be able to view all ads for free, but contact details and pricing information should only be visible to users with a paid 1-year subscription.
Before proceeding, I would like to know if your platform supports:
Different subscription levels with configurable ad limits for sellers.
Restricted visibility of certain fields (such as contact details and prices) for buyers without an active subscription.
A workflow where ads are publicly visible but key data is locked behind a membership.
Thank you in advance for your assistance.
Best regards, Fernando Almeida
Hi Fernando,
Thanks for reaching out and for your interest in our platform.
Regarding your requirements:
Seller Subscription Plans
Yes, our system supports multiple pricing plans for sellers with configurable ad limits. You can create subscription packages such as 20 ads, 50 ads, or unlimited ads and assign limits accordingly.
Buyer Subscription & Content Restriction
At the moment, there is no built-in feature to restrict specific fields such as contact details or pricing for buyers based on subscription status. All listing details become visible to all users once the listing is published.
Ad Visibility
Listings can be visible publicly, but restricting key information behind a membership paywall is currently not available as a native feature.
If this feature is critical for your platform, we can suggest:
Using custom development to implement field-based access control, or
Using an external membership plugin with customization.
Let us know if you would like a quote for custom development or if you have any other questions.
Best regards,
Customer Success Manager
Hello, My work team and I are considering changing our current theme due to the developer’s poor service and support. We want to try this theme, but the “Try Demo” button on your page is not working and is showing an error. This detail is already a somewhat concerning point for us to consider, even though we are very interested in this theme.
Our platform is a very significant one and will receive a lot of attention and traffic given the business concept and industry niche we are targeting. For this reason, apart from acquiring the best possible theme, one of the most important aspects is support and assistance. Given that I see many comments about delays in support and many technical issues with the theme, we need to ensure as much as possible that we have the fewest technical conflicts and, above all, that we can get technical support as quickly as possible if needed. When I say as quickly as possible, I mean not waiting more than one day to receive a response. We understand that we are not your only customers, but for us, this goes straight to the core of our business, where making our customers wait is simply “Bad Business” for us and we don’t want that to happen ever.
We are interested in trying the demo before making the purchase and ensuring that we will receive quick responses if we request support. Can you fix that access to try the demo? Thank you.
Hi Abner,
Thanks for reaching out and sharing your concerns — we truly appreciate your interest in ClassifiedPro.
Regarding the “Try Demo” button, we sincerely apologize for the inconvenience. We have identified a temporary technical issue that is causing the demo link to show an error. Our technical team has already been notified, and it will be resolved shortly. Meanwhile, you can access the demo directly from the link below:
(Add the working ClassifiedPro demo link)
Support & Response Time
We completely understand the importance of reliable and timely support, especially for a high-traffic platform. Please rest assured:
We provide dedicated and priority support through our support portal.
Our typical response time is within 24 hours or less (excluding weekends and holidays).
We continuously work to improve performance, stability, and customer experience.
About ClassifiedPro
ClassifiedPro is a robust and scalable solution, trusted by clients building marketplace and classified platforms in competitive industries. We roll out regular updates and enhancements to keep the product efficient and well-optimized.
We would love for you to test the demo and see the features firsthand. If you need a guided walkthrough or have specific questions, we’ll be happy to assist.
Thank you for considering ClassifiedPro — we look forward to supporting your project.
Warm regards,
Customer Success Manager
Hi,
Thanks for your patience.
its working now, Please go ahead and test the demo with backend access,
Thanks for your cooperation
thank you very much, we will dive in rightaway. A very important question, the “Make an Offer” feature is optional to use, it can be modify or eliminate from the detail classified page? We were looking and analizing the difference between your other Classified Ads theme and this one. We are seeing Pro as a more fit theme for our Properties Classified Platform combined with related Products and Services listing style profiles. Are we deciding right? thank you!
For some reason it gives me an error when initiating the demo creation but nothing happens. This happen in Safari and Chrome as well, check the link: https://www.dropbox.com/scl/fi/8u4mwgg5s5inr2o4kw86y/Screen-Shot-2025-12-01-at-11.22.25-AM.png?rlkey=udsbtxicv78osk09gafztsdc3&st=y7qn2a45&dl=0
Thanks for reaching out.
We sincerely apologize for any inconvenience caused. Upon checking, we identified an AJAX-related issue, and our development team is already working on resolving it. A fix will be released shortly.
Additionally, please note that ClassifiedAD is designed primarily for in-person sale listings, whereas ClassifiedPro supports online selling as well. Both themes include different demo options, and you can choose the one that best fits your project requirements.
Thank you for your patience and understanding. If you have any further questions, feel free to ask.
Warm regards,
Support Team – Cridio Studio
I am reaching out again to inform you that since I purchased the ClassifiedPro theme on August 4th, I have been unable to use it because it is broken, and you have not provided any solution nor refunded my money.
Envato has informed me that you are responsible for fixing the issues I am facing, so please tell me how to resolve these problems immediately.
Envato is aware of this message; either fix the issues or refund my money.
https://helpdesk.cridio.com/help/855239717/ticket/2592Hi Daniel_LG,
Thank you for your message. We’ve reviewed your ticket, but so far you haven’t provided the site details either in the ticket or anywhere else. Without this information, we’re unable to investigate and fix the issues you’re experiencing.
We kindly request you to stay within the ticket and provide us with your site details. Once we receive them, our team will take a little time to review everything and make sure it all works fine and perfectly for you.
Thank you for your cooperation.
Best regards,
Customer Success Manager
Purchased this theme about 6 month ago and still having problem with installing a plug-in. all the plugin it uses doesn’t download at all. i also created ticket about 2 weeks ago, no answer at all
Hi shyun220,
Thank you for reaching out and for your patience.
Could you please confirm which specific plugin is causing the installation issue? We’ve checked our support portal and couldn’t find any ticket associated with your username shyun220. Kindly verify the ticket details or share the ticket link so we can look into it right away.
We’re here to assist you and ensure everything works smoothly.
Best regards,
customer Success Manager
The theme is not working: the search filters do not function correctly, and all the search fields from the banner header are displayed, which is not correct.
Translations made with Loco Translate are not fully applied. I need everything to be fully translated into Spanish.
The theme demo shows a different configuration and appearance from what I have after installation. For example, the user panel is completely different.
Hi Daniel,
Thanks for your message.
Please reach out to us via our dedicated support portal at https://helpdesk.cridio.com/. Our support team will be happy to assist you in resolving the search filter, translation, and configuration issues so that your setup matches the demo.
It public place so here we can’t ask you for login details, So please do share details in support helpdesk.
Best regards,
Customer Success Manager
You’re laughing at me bro… I’ve had open tickets since August 5 th and no responses from support. It’s August 15th and I haven’t been able to use it since the beginning of this month when I bought classifiedpro. This is not fair.
https://helpdesk.cridio.com/help/855239717/ticket/2223Hi Daniel,
I understand your frustration, and you could be right — but we haven’t received your ticket on our end. We have no reason to lie or ignore you; we’re here only to help you.
The link you provided is redirecting us to the login page, so we can’t view the ticket. Could you please send us a screenshot of your ticket so we can investigate this immediately and assist you?
Best regards,
Customer Success Manager
Here’s the screenshot
https://ibb.co/kgNkjCF5Hi Daniel,
Thanks for sharing the details.
The ticket you’re referring to is actually under Mr. Johan, one of our support lead’s accounts. I’ve checked our records and can confirm that you created the ticket on August 5th, and our team responded to you on August 6th. You also received another reply from us on August 7th.
From the conversation history, it appears that our last response is still awaiting your reply so we can proceed further. It seems there may have been a misunderstanding, but please rest assured that our support team has been responsive and ready to assist.
Could you kindly review the ticket and get back to us so we can help you resolve the matter promptly?
Best regards,
Customer Success Manager
Hi Daniel,
We’ve left a message for you in our support portal—could you please check and respond there when you get a chance? Don’t worry, you’ll be assisted thoroughly.
With the weekend coming up, there might be a slight delay in responses, but please rest assured we’ll do our best to stay connected with you, even during the holidays, to get your issue resolved as quickly as possible.
Your satisfaction is important to us, and we appreciate your patience.
Best regards,
Customer Support Team
Since purchasing ClassifiedPro I have not been able to use it and this gentleman has not given any signs of life either in support or in the requested refund.
Hi,
We sincerely apologize for the delay in responding — we experienced some temporary system issues. Normally, our support team is always active and responsive.
Could you please share the exact issue you’re facing with ClassifiedPro so we can address it immediately? We assure you that everything should be working properly, and we’re here to help you get it set up without further delay.
Also, we kindly request you to reconsider and remove the bad star rating while we work together to resolve your concerns. We truly value your trust and would love for you to stay with us.
Kind regards,
Customer Success Manager
Hi need your assistance, my site suddenly ask cant activate the plugin due ” Plugin could not be activated because it triggered a fatal error.:
Hi,
We’re sorry to hear about the issue you’re facing. Please reach out to us through our support channel at https://helpdesk.cridio.com/ and share your site details so we can investigate and resolve the fatal error for you as quickly as possible.
Kind regards,
Customer Success Manager
Please check my support tickets
Hi,
We have checked our system and currently see 0 open tickets under your account. Could you please let us know where you created the ticket or share the ticket ID so we can locate it and assist you right away?
Kind regards,
Customer Success Manager
No sir, that rating stays there for a reason. It’s true. I’ve been unable to use it for 10 days since I purchased Classified Pro. I’ve been sending messages to support, or rather, to your company, and I haven’t received any response. Here’s the link to the tickets on your website.
You also haven’t received the messages about the requested refund, man. For your information, Envato is already investigating this dispute.
https://helpdesk.cridio.com/help/855239717/ticket/2223I’ve been sending ticket since the 6th.
Can you share the roadmap for this theme? Or at least what could we expect on the next update?
Hi Bojams,
Thanks for your question.
We’re unable to share the update logs before the next update is released.
However, each update typically addresses existing bugs and incorporates valuable suggestions from our clients to improve the theme’s functionality and user experience.
Best regards,
Customer Success Manager
Do you have a target date on the release of your next update?
Yes new update has been released, We do apologies for delay.
Hi, I’m interested in the following features:
1) Featured/ VIP listings for a specific duration(1, 7, 30 days and etc).
2) Automatic deactivation(not deletion) 30 days after a listing is published, with the ability for the author to manually reactivate it. Otherwise, it should be deleted 7 days after becoming inactive. It’s something like filtering out outdated listings that the authors forgot to remove.
3) Limit the number of free active listings per category, with the option to purchase additional active slots beyond the free limit.
Hi IIIaKa,
Thanks for your interest! Here’s how we can handle your requested features:
Featured/VIP Listings for a Specific Duration (1, 7, 30 Days, etc.):
Yes, you can offer VIP or featured listings with customizable durations. By default, any new listing is marked as a “Hot Listing” for the first 7 days, but this can be tailored to your needs.
Automatic Deactivation & Deletion Logic:
Absolutely. Listings can be automatically set to expire (deactivate) after 30 days. The author can manually reactivate them anytime within the next 7 days. If not reactivated, the system can be configured to permanently delete the listing after that grace period—effectively helping you filter out outdated content.
Limiting Free Active Listings Per Category:
Yes, using the pricing plan settings, you can limit the number of free active listings per category. You can also offer users the option to purchase additional active slots if they reach the free limit.
Let me know if you’d like a demo or help setting this up!
Best regards,
Customer Success Manager
10 months and no update??? Lol
Hi ntonG76,
Thanks for your message!
The next update is almost ready—we’re currently in the QA (Quality Assurance) phase to ensure everything runs smoothly. Once testing is complete, we’ll be launching it soon.
Appreciate your patience and support!
Best Regards,
Customer Success Manager
hey when I try to download all CubeWP it says this on all of them: Your license key for this purchase is expired. Renew your license key and you will be allowed to download your files again.
Hi,
Thanks for reaching out.
Could you please send us an email with the account or email address you used to purchase CubeWP? This will help us verify your license and assist you further.
Looking forward to your reply so we can resolve this for you as quickly as possible.
Best regards,
Customer Success Manager
“bohansen1@me.com” why is it not there when you download it from the site and when I have to format it I have to write to you every time I have to download it again to get CubeWP can’t you do it so I don’t have to write to you every time
regards Bo
When will I find out?
Hi,
Thanks for reaching out.
We are really sorry we couldn’t reply you on time because of systematic issues.
Can you please do check now, Now all is good on your license all the plugins are active.
Thanks
If i post general ad with 500$ price. then after publish it showing as 499$. how to fix this issue?
Hi Gradhakrishnan,
Thanks for reaching out.
We have received your support ticket regarding the pricing display issue, and our team has already responded to you there. Kindly check the ticket for our detailed response.
Upon testing, we did not observe any such issue on our end. Further explanations and test results have been shared within the ticket to help clarify.
If you still face any trouble, please feel free to reply directly to the ticket — we’re happy to assist further.
Best regards,
Customer Success Manager
Hi, is there an update coming? Are there any new demos on the way? Will you be launching Android and iOS apps?
Hi,
Thanks for reaching out!
Yes, we’ll be launching a new update very soon — stay tuned for some exciting improvements. However, we’re sorry to inform you that we currently do not have Android or iOS apps available.
Let us know if you have any other questions — we’re happy to help!
Best regards,
Customer Success Manager
is this theme still works with latest cube wp? i have been facing issues with it. i already created ticket. why there is no update after sep 2024
Hi,
Thanks for reaching out.
Nope there is not any issue, We are actively working on update, actually its based on Cubewp and we are giving update of CubeWp.
If you are facing any issue then please reach out to us in support, Our support team will be there to help you.
Thanks
dead project??? no update
Hi, Thanks for reaching out.
Nope its not dead we are actively working on update of theme and related plugins.
Are you facing any issues? Please just let us know.
Thanks
why does it say that when I bought the theme: CubeWP Frontend Pro Failed! and it says that it has expired how can it have expired when I bought it
Hi batman2019,
Thank you for reaching out to us.
We sincerely apologize for the inconvenience caused and the delayed response due to the weekend holidays.
Could you please share the email address associated with your theme purchase? We’ll make sure to resolve this issue promptly.
Additionally, you can also try resolving it by logging into your CubeWP account and updating the theme directly from there.
Let us know how you’d like to proceed.
Best regards,
Customer Success Manager
hey when I try to download all CubeWP it says this on all of them: Your license key for this purchase is expired. Renew your license key and you will be allowed to download your files again.
her er min email: bohansen1@me.com
Hi, Thanks for your patience. We have renewed the CUBEWP plugins, Please test your site now.
You won’t see the licence expired issue .
Let us know in case of any issue.
Thanks
hey it works fine now all Cubewp downloads are but there are no demo templates to choose from
I have found demo templates to choose from and thank you very much for your help.
You are welcome
