6 comments found.
Hello,
I would like to request a refund for the Seoly theme.
The theme installs successfully, but when importing the demo content, I am facing multiple issues such as a white screen after import, demo import failure errors, and. I have tried several times, but the issue persists, and I am unable to use the theme properly for my project.
Purchase Code: 3a2ce0ad-d114-4f09-9d8f-6485f215d5f5 Purchase Date: 6 Feb 2026
Kindly process the refund at the earliest.
Thank you.
Hi, Please create ticket to support we will check it. Demo import working perfectly may be for your server issues. Please create ticket we will help you. Thanks
Hello, this theme has caused many problems. I’ve received assistance via email, but the problems persist. I’m behind on a project because the issues just don’t stop. I can’t keep wasting more time — I want my money back. It simply doesn’t work.
Theme is working fine but we accept your refund request. Thanks
Hello Support Team,
I am using your theme that includes the Easy Elements plugin. Unfortunately, my website is crashing due to a fatal error in this plugin. Below is the error log:
[02-Oct-2025 17:36:57 UTC] PHP Fatal error: Uncaught Error: Call to undefined method EasyEL_Free_Pro_Unlock::check_conditions_pro() in /home/u627926418/domains/creativeline.id/public_html/wp-content/plugins/easy-elements/templates/theme-builder/easyel-builder-frontend.php:84
Stack trace: #0 /home/u627926418/domains/creativeline.id/public_html/wp-content/plugins/easy-elements/templates/theme-builder/easyel-builder-frontend.php(72): Easyel_Theme_Builder_Front->check_conditions() #1 /home/u627926418/domains/creativeline.id/public_html/wp-content/plugins/easy-elements/templates/theme-builder/easyel-builder-frontend.php(33): Easyel_Theme_Builder_Front->easyel_match_template()
It seems that the class EasyEL_Free_Pro_Unlock is trying to call the method check_conditions_pro(), but this method does not exist. This results in a fatal error and makes the website completely inaccessible.
Please provide an urgent fix or update for this issue. If this function is only available in the Pro version, the plugin should include a method_exists check or fallback to prevent crashes in the Free version.
Looking forward to your response and a solution.
Best regards,
Hi, Please create ticket to our support we will check and udpate both plugins for you. Pro version included with theme. Waiting for your ticket. You can create ticket here https://reactheme.com/support
Issues fixed your end and we at themeforest as well. thanks again for using our theme.
I’m very happy to hear this news, and I really appreciate your quick response, it’s amazing. Thank you.
You are most welcome
Hello, I am having problems when the Easy Elements Pro plugin is activated, the website becomes a white screen.
Thanks, it seems the problem was solved by reinstalling the theme.
Ok that’s ok then
Congratulations GLWS 
Thanks
Congratulations GLWS
Thanks
Congratulations, best of luck with sales:)
Thanks a lot
