Hello,

Thanks for your interest

• Free seats left: Yes. You can set a maximum number of guests per tour, and the system automatically shows the remaining available seats. • Pickup points & times: Yes. You can add multiple pickup locations with different pickup times for each tour.

Both features are supported out of the box, and they can be extended if needed.

Best regards, Kevin

Thanks for the fast reply. Are they included in the theme or I should add them after purchasing it?

Hi,

You’re welcome

Both features are included in the theme by default. You can use them immediately after installing and setting up the theme, no extra plugins or custom development are required.

Best regards, Kevin

Hi,

Thank you for your question.

The booking system used on our website is custom-built by our development team, not based on any third-party booking plugin. This allows us to tailor the features, performance, and integrations specifically to our business needs.

Best regards,

Good morning,

Thanks for checking in. We received your message late yesterday afternoon, so our team began reviewing it this morning.

At the moment, we’re assisting several other customers as well and are responding based on ticket order. We appreciate your patience and will update you shortly.

Best regards,

Hi there,

Yes. The home page search bar is built with Elementor, so you can easily add a Tour Category field and hide the Destination and Number of Guests fields without using code.

Best regards, Togo Team

Ok I have found it under the page default editor in meta boxes

Hello,

Great, thanks for the update!

If you have any new questions or need further assistance, please feel free to open a new support ticket at: https://uxper.ticksy.com/

We’ll be happy to help you there.

Best Regards,

Hello,

Sorry for the delay. We’re checking your ticket now and will get back to you shortly.

Regards,

Hi,

Thanks for your message. We’re currently checking your Private Ticket #4530767 and will get back to you as soon as possible.

Thank you for your patience.

Best regards,

Thx

Theme Files are now accessible

Hello,

Thank you for your message and for choosing the Togo theme.

We have just returned to work after the holiday period and have received your support ticket. Our technical team is currently checking the issue and will get back to you as soon as possible with a solution.

Thank you for your patience and understanding.

Best regards,

Hi,

Thank you for your message.

We would like to clarify that after you submitted a support ticket and provided admin access, we successfully installed the Togo theme and imported the demo on your website. Everything was working correctly at that time.

Now, we noticed that the website was manually switched to another theme, which removed the Togo theme and its demo content. This action was not related to any issue with our product.

According to ThemeForest’s refund policy, refunds are not applicable once:

The item has been downloaded and used

The theme has been installed and demo imported successfully

Support has been provided and the product works as described

We are always willing to continue supporting you if you decide to use the Togo theme again.

Best regards,

https://vdp.patchstack.com/database/Wordpress/Theme/togo/vulnerability/wordpress-togo-theme-1-0-4-php-object-injection-vulnerability?_s_id=cve

Hello,

Thank you for sharing the security report.

We would like to confirm that this vulnerability has already been fixed (patched) in the latest versions of the Togo theme. Please ensure that you are using the most recent version.

If you have any further questions or concerns, please open a support ticket at: https://uxper.ticksy.com/

Best regards,

Hi Nara,

Thanks for your question.

Currently, the theme does not support automatic quantity-based pricing (e.g. 1 adult = $50, 2 adults = $70) by default. Pricing is either per adult or a fixed package price.

You can:

- Create a fixed package (e.g. “2 Adults – $70”), or

- Request custom development for tiered pricing.

Let us know how you’d like to proceed.

Best regards, Kevin

Thanks for your fast answer

How much you will cost if you can add option discount as my above question Ex, (1 pax cost 100$ select 2pax cost 170$ select 3pax cost 190$)

And about group package I can set up several packages in one product right? Ex, setect 1-3pax cost 100$ and if select 4-5 pax cost 150$?

I need more costumize do you have any fast way to contact you?

Thanks Nara

Hello, please send the detail and contact us to my email: hello@uxper.co We will send you a quote and timeline.

Thank you. Kevin

Hello, thank you for contacting us. We apologize for the delayed response, our developers are currently reviewing the issue. Thank you for your patience.

Kevin

Please reply to my ticket and fixed the problem after i sent to rank math plugin support and elemantor support too and they reply the issues from the theme

Hello,

Thank you for your message.

We would like to inform you that our support team has received all the information you provided. However, as your ticket was submitted close to the weekend, the investigation process has been slightly delayed.

In the meantime, we have reviewed the responses from Rank Math support and Elementor support, and we acknowledge that the issue may be related to the theme side. Our technical team is currently continuing to investigate this matter carefully.

Please rest assured that we are actively working on it, and we will get back to you as soon as we have a confirmed result or solution.

Thank you very much for your patience and understanding.

Best regards,

Hello,

Thank you for contacting us and for the detailed explanation of the issues you are experiencing.

The problems you mentioned (Elementor content not displaying on the frontend, review form not appearing, and customizing tour type slugs) may depend on specific settings, plugin configurations, or conflicts that need to be checked directly on your website.

To assist you accurately and efficiently, please open a support ticket at our help desk and include:

Your website URL

Temporary admin access (if possible)

Screenshots or short videos illustrating the issues

https://uxper.ticksy.com/

Our support team will review your case in detail and guide you step by step to resolve these issues.

Thank you for your understanding, and we look forward to helping you.

Best regards,

Hello,

Thank you for your questions! Here are the answers:

Available seats – Yes, the theme supports setting the number of available seats. When all seats are booked, customers will no longer be able to make a reservation.

Translate custom texts in extra services – Yes, you can translate all custom text, including extra services.

Fixed price/deposit payment – Yes, you can set a fixed amount for users to pay during booking instead of the full price.

Payment methods – Yes, you can use WooCommerce payment methods, including local bank credit card payments, during checkout.

Regards,

thanks for your reply. and one more detail please. Is there an option for group bookings via booking form? Thanks

Hello,

Yes, Togo theme fully supports group bookings via the booking form. Customers can select the number of travelers, and the booking form will handle group bookings accordingly.

Regards,

Hello,

Please follow this guide to install the demo: https://uxper.gitbook.io/togo-wordpress/installation/step-2-install-theme If you need more detailed assistance, you can open a support ticket here: https://uxper.ticksy.com/

Our technical team will check and assist you directly.

Regards,

Hi,

Thank you for your feedback!

The Customer Information Fields are currently designed to be collected per guest, which works well for tours and activities. However, we understand that in some cases—such as hotels, flights, or group bookings—this may not be convenient.

To better understand your specific use case and recommend the best solution or configuration, could you please open a support ticket here: https://uxper.ticksy.com

Our support team will review your setup in detail and guide you on the appropriate way to handle this scenario.

Thank you!

Hi,

Thank you for your message and your interest in our theme!

At the moment, the theme does not include a built-in supplier/vendor management system like GetYourGuide. However, our development team offers custom development services, so we can add any supplier-related features or workflow you need with an additional customization fee.

Best regards,

Your built-in multi-currency feature doesn’t work correctly in the checkout page when the currency change in the page.. it’s just changing the symbols not the price with the rate.. so What if I want to use another plugin! will it work or no?

Also with cache plugins, the currency is not changing

Hello,

It seems there’s a misunderstanding. Our built-in multi-currency feature does change both the currency symbol and the product price based on the exchange rate, as long as you have configured the currencies correctly in Customizer → Multi-Currency. On the checkout page, the final price will always follow the selected currency.

If you still prefer to use a third-party multi-currency plugin, it won’t automatically integrate with the theme’s custom checkout flow. In that case, we will need to provide custom integration, which may require an additional customization fee.

Best regards,

Hi! Thanks for your interest in our theme.

Currently, Togo doesn’t include full supplier features like GetYourGuide, but these can be customized to match the workflow and features you need. If you want a similar supplier system, our team can help customize the theme or suggest the best setup to achieve it.

Let me know if you’d like more details!

Hi there,

Thank you for your feedback — we really appreciate that you like our theme.

You’re right, the supplier feature is important. While it’s not built-in yet, it can be custom-developed to allow suppliers to register, manage their own panel, and publish their own tours just like you need.

If this feature is essential for your project, we can assist with customization or recommend the best approach to achieve it using our theme.

Let me know if you’d like more details!

I really need a theme with a management system like getyoutguide.com. There are others, but they’re not as good as yours. What support and solutions do you offer for supplier management?

Hello,

We can add any extra features or workflow you need, including advanced supplier management similar to GetYourGuide, tailored exactly to your business model.

Custom features are implemented by our development team and come with an additional fee, depending on the complexity.

Best regards,