155 comments found.
The media and images in the theme have a copyright symbol. Are there images without the copyright?
Hello,
All the clipart images included in this theme are supplied with a copyright sign on them. The original images belong to their owners and are not available for download with this theme. They can be purchased separately directly from these owners.
Nevertheless, you can request the clipart-related image IDs/references and .XD files by contacting our support department https://themerex.net/support/
Regards
Good afternoon
Hello, I need the latest Slider Revolutions. How can I find it?
Hello,
Please update bundled plugins using Themerex Updater plugin. After the plugin installation, navigate to Appearance -> Themerex Updater and enter your purchase code. Then you can update the plugins in the Dashboard -> Updates, just scroll down to section Active theme components: Plugins.
Regards
I have a problem with the theme. I can’t change the header on internal pages or landing pages. When I change the header selector created with the theme layout, it doesn’t change; it stays at the default. The site is up to date in all versions.
Hello,
The header area style is set in the Theme Options > Header section of the Home page. Please navigate to the WP Dashboard > Theme Layouts > Header menu and edit the header layout to your needs.
For further support questions please submit the ticket at https://themerex.net/support/ to get qualified help from our support team.
Regards
What you’re suggesting doesn’t work. What I mean is that on my internal landing pages, I want to be able to select other headers that I’ve created, but I can’t do that from the selector when I’m inside the editor with Elementor. I’m sending you some screenshots so you can see where I select my header for a specific page, and it just doesn’t work. https://ibb.co/VcXVYpBt
Hello,
Please submit the ticket at https://themerex.net/support/ to get qualified help from our support team.
Regards
What is my username and password for this support page?
thanks
Warm welcome!
Hello, where is the documentation to this theme? I cannot get support, but I’m almost done with my site and just need some documentation on how to edit the excerpt of the services showing on my homepage in the QW Card’s view.
I found it right after I posted this comment! 
Please update the theme and files for those who have purchased your theme on Themeforest because it’s out dated you have version 2.3.0 out and what I download from my purchase area is version 2.2.0 and it won’t update to version 2.3.0
Hello,
Thank you for choosing our theme!
We carefully monitor the relevance of our themes and continuously make improvements, functional extensions, and necessary fixes. Some of these changes occur automatically in many themes immediately after adjustments are made in the framework. Due to the large number of themes in our portfolio, there may be a delay between making changes and uploading the theme to Themeforest. However, you should not worry, as immediately after installing and activating the theme downloaded from Themeforest, you will be offered a theme update in the admin panel if a more recent version is available on our server. Furthermore, to update the theme in the future, there is no need to download it from Themeforest again – notifications of new versions will appear in the admin panel, the theme and bundled plugins can be updated directly from the Dashboard -> Updates menu.
Your support ticket has been updated. Please kindly check it at https://support.themerex.net/ticket/116898
Regards.
How can I translate the “read more” text on the blog page into a different language? I write to your support page but the artificial intelligence always answers. Is there no real person who can help?
Hello,
Thank you for choosing our theme!
Please edit the .pot file to translate the ‘read more’ text https://doc.themerex.net/drone-media/#theme_translation
For further support questions please submit the ticket at https://themerex.net/support/ to get qualified help from our support team. You can always switch to the Live operator in the ticket https://prnt.sc/Eh3vIuhfZ6sJ to get a solution.
Best Regards.
Hey there. I just noticed there’s no Threads icon for the socials. Do y’all think you can include that in the next update?
Hello,
Thank you for your suggestion! We have passed it to our developer for consideration.
You can easily download the Threads icon in svg format, and then add it to fontello. (The icons are used from the standard Fontello icons set in the theme). All the queries you have can be easily managed. Please submit a request at https://themerex.net/support/ for our technical support team who will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Regards.
I have few queries before purchase, please help me with email id.
Hello,
Thank you for your interest in our theme!
Your pre-sales ticket has been updated. Please check it at https://support.themerex.net/ticket/108889
Regards.
Hi guys Just updated my theme and everythig crashed lol How can I revert back to previous update, and does this mean I will never be able to update my theme anymore ? website is https://drone-gard-pilote.fr/
Hello,
Thank you for contacting us!
Starting from version 2.0, there is a major theme update and migration to Elementor page builder for all pages and content. If you choose to update the template, you need to set up the website again and re-build the content using Elementor. Please follow these steps to update the theme to 2.0 properly – https://doc.themerex.net/drone-media/#update_to_v2
Please note that theme update is optional. You may continue using the previous version of the theme since it is fully functional for now. As a rule, it is possible to restore the site by activating the previous theme version or restoring the website from the backup. Our Tech Support team will provide you with the previous version of the theme. Just submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/ We will release the next updates for the Elementor version of the theme only.
Regards.
I just came here to say that I successfully updated to V2.O. with no issues. That is all.
Hello,
Thank you so much for your feedback!
We are so happy you have updated to v.2.0 successfully and really appreciate you taking the time to share your experience with us.
Of course our support team is always eager to help and you can always submit a ticket at our Help Desk https://themerex.net/support/ where one of our support agents will be happy to assist you.
Have a nice day!
I purchased the theme. But when I set the home page as video background page then the layout becomes wider. How to clear this
Hello,
Thank you for choosing our theme!
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/102573
Regards.
Just bought the theme. The documentation is unfortunately not accurate. There is no `Install Demo Data`. There is `About Drone Media` but the Demo installation is not there. Tested with the themes version 1.6.7, Wordpress 6.0 then with Drone Media Child theme and also just the Drone Media Parent theme activated. Also tested with Wordpress 5.9.
So how to install demo data?
A plugin was missing to be activated. All good
Hello,
Thank you for contacting us!
We are glad that you have found a solution. Our theme includes a simple One-click demo data installation, which allows your site to look exactly as on the theme demo.
Feel free to submit a new ticket at https://themerex.net/support/ if you have any further questions – we’ll be happy to help.
Have a nice one!
HI ! Is there a way I can get a different logo when scrolling down ? Regards
Hello,
Thank you for choosing our theme!
Could you please submit a ticket at https://support.themerex.net/ and specify your request? Any examples would be much appreciated.
Thank you.
Hi ! I wish to customize”packages” that can be found on service pages. They are rectangles with prices and options, and the whole thing can swipe. Problem is : when editing in elementor it becomes code with % everywhere. Cant edit with wpbakery either. Please help. regards
I wrote to support of course
Hello,
Thank you for contacting us!
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/96678
Regards.
Hi there, I’m loving your theme
I’m not entitled to support as got your theme through Envato Elements but I noticed that the plugins have some vulnerables. Are you able to update them please?
Thank you so much for creating such good themes
Hello,
Thank you for contacting us!
If you download the theme from Envato Elements, Our Tech support team can send you the latest version of the bundled plugins whenever you need the update. Just submit a support ticket at https://themerex.net/support/ using option “Presales Question” and provide the name of the theme in the message body. Our Tech support team will help you as soon as possible.
Regards.
Hi When I switch to child theme, headers backgrounds stop being transparent and go white for some reason.. Can you help, I cant find a way to change that Regards
Hello,
Thanks for reaching out to us!
To investigate your issue additional information is required. Please provide your website details in the support ticket at https://themerex.net/support/ to get qualified help. Our Tech Support team will assist you as soon as possible.
Thank you!
Hi, I am interested in buying this theme, however I have some doubts about this one before I buy it. The first one is if it is necessary to have elementor pro or you only need elementor. The second question is, when buying the theme this only includes the templates that appear in the screenshots or includes all that appear https://drone-media.ancorathemes.com/elementor-home/ about us, services, drones and equipment, shop, media and contact us.
Thanks for the answer
Hello,
Thank you for contacting us!
Please note that the theme is built with WPBakery page builder. You will have WPBakery Page Builder included and bundled with the theme. It is fully functional and is the same copy of the plugin direct buyers get. There is no need to buy the plugin separately.
Elementor free version was used to build “Elementor Main”, “Elementor Single Product” and “Personal Portfolio” pages only. The rest of the pages with the layouts, header and footers were created with WPBakery. Also, you can create new pages using Elementor. Elementor Pro is not required.
Our theme includes a simple One-click demo data installation, which allows your site to look exactly as on the theme demo – https://drone-media.ancorathemes.com/ including all the pages (about us, services, drones and equipment, shop, media and contact us, etc.).
Also, please consider the following themes which are built with the free Elementor only:
1 – https://themeforest.net/item/dronex-aerial-photography-videography-wordpress-theme/24072095
2 – https://themeforest.net/item/kicker-multipurpose-blog-magazine-wordpress-theme/29362844?s_rank=1
3 – https://themeforest.net/item/qwery-multipurpose-business-wordpress-theme/29678687?s_rank=1
Regards.
Thanks for your answer, I really like this theme and I want to acquire it, but to do it before I would like to clarify all my doubts, in the home section, made with WPBakery in the part of WE’RE ABOUT QUALITY And TRUST, there are three texts that are quality, professional and trusted, is it possible to modify this text and replace it with a Counter and put in the same place after the Counter a slider of company logos?
Sure. If you mean this counter https://prnt.sc/_BMfkirx9o6D , you can easily combine all the blocks and elements of the template pages and change the sequence of items with WPBakery. The template is fully customizable, flexible, and great to use, so you will be able to easily modify it to your needs and create a truly unique site.
Regards.
no, I mean is it possible to do this kind of effect https://www.youtube.com/watch?v=6smlrYldPYM
The counter widget is available with Elementor – https://prnt.sc/IVsf_CbOcZNc Feel free to use it. WPBakery allows you to add skill counters and pie charts – https://prnt.sc/e7PN66sMbQBJ Here is the example – https://drone-media.ancorathemes.com/shortcodes/
Regards.
Hi,
After installing the theme, how can I change to home page option number 2???
Regards, Thiago
Hello Thiago,
Thank you for choosing our theme!
Absolutely! You can choose the desired page as a frontpage under Settings > Reading tab.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
I tried to change main sliders texts, it’s seems okay on elementor but in the website nothing happened. I changed the logo but nothing happened. It seems you guys are using watermarked photographs and also expecting from the customers buying the original files with extra from somewhere else… It’s not good. And yes i dropped a ticket to your support page and still waiting for reply…
Hello,
Thanks for contacting us!
Please note that the information regarding clipart images is included on the item description page – https://monosnap.com/file/FYpitlHOBLAVrKTxNIdEBQYRuxEVyo and in the theme documentation file – http://drone-media.ancorathemes.com/doc/#sources_and_credits
All the images on the demo are copyrighted to their respective owners and used for demonstration purposes only. We do not package them with the theme. However, we include their blurred/watermarked versions in the demo data import. Our Tech Support team has already provided you with image ID’s and solved other questions.
Thank you for understanding.Hi! awesome theme – can you purchase the photos to get rid of the watermark?
Hello,
Thank you for choosing our theme! We are really pleased to hear you enjoy Drone Media!
Sure. Our Tech Support team can send you the list of image IDs from depositphotos.com, just submit a support ticket at https://themerex.net/support/
Regards.
Theme good support super !!! support response and understanding of the issue is just lightning fast! I recommend !
