5 comments found.
I request a refund because this theme does not match the description and this file is incorrect. 61006840
Item ID:Item Purchase Code: ff8aa8ed-ef23-4207-8745-498d25356fa5
Hi mate,
Please send your request with pictures of the problem you are experiencing to email: engotheme@gmail.com
Our technical team will support you better!
Kind regards!
Perfect, I’ll give you 5 stars after you help me get my page completely fixed 100%.
I already sent you my answer by email and I hope you can help me as soon as possible.
They don’t answer emails and they expect me to give them 5 stars? I’m going to report them.
Hi mate,
We would like to clarify this matter clearly and professionally.
We have responded to all of your previous emails and provided continuous support for every issue you raised. We also have full records proving our replies and assistance. Therefore, the statement that we “don’t answer emails” is not accurate.
After reviewing your case, the issues you reported were caused by incorrect configuration and not following the theme documentation, not by any bug in the theme itself. The theme works as intended when set up correctly, as demonstrated in our documentation and demo.
Despite our efforts to explain and help resolve the misunderstandings, you chose to leave negative feedback and continue accusing the theme of being faulty. This creates unnecessary conflict and misrepresents the actual situation.
We remain willing to provide reasonable support within the documented features of the theme, but we cannot accept false claims or unfair accusations against our work.
Best regards!
como importar los datos de ejemplo de la pagina incluyendo las imagenes
Hi mate,
Please send your request with pictures of the problem you are experiencing to email: engotheme@gmail.com
Our technical team will support you better!
Kind regards!
They don’t answer emails and they expect me to give them 5 stars? I’m going to report them.
Hi mate,
We would like to clarify this matter clearly and professionally.
We have responded to all of your previous emails and provided continuous support for every issue you raised. We also have full records proving our replies and assistance. Therefore, the statement that we “don’t answer emails” is not accurate.
After reviewing your case, the issues you reported were caused by incorrect configuration and not following the theme documentation, not by any bug in the theme itself. The theme works as intended when set up correctly, as demonstrated in our documentation and demo.
Despite our efforts to explain and help resolve the misunderstandings, you chose to leave negative feedback and continue accusing the theme of being faulty. This creates unnecessary conflict and misrepresents the actual situation.
We remain willing to provide reasonable support within the documented features of the theme, but we cannot accept false claims or unfair accusations against our work.
Best regards!
Hola, me peudes informar si la plantilla soporta el idioma español?
Hi mate,
Please send your request with pictures of the problem you are experiencing to email: engotheme@gmail.com
Our technical team will support you better!
Kind regards!
Authors may ask you for a purchase code to verify that you’ve purchased this item.
761243ac-e765-4f9b-8692-bb70184cac0a – 4 Jan 2026 REGULAR LICENSE
Error message received on shopify while attempting to upload this theme: Upload theme
zip does not contain a valid theme: missing template “layout/theme.liquid” Upload a .zip file of your Shopify theme. Uploaded themes will be unpublished by default.
Maximum file size: 50 MB
Upload file No file chosen themeforest-olrO2kwd-aoye-beauty-skincare-shopify-20-theme.zip 6.37 MB
Kindly assist ASAP
Hi mate,
No need to worry, extract the file you downloaded from ThemeForest.
In this package include: guides, licensing, samples data and source. You need choose one of all options which you want in SOURCE folder and set up for your website.
We have video tutorials, you can see it: https://www.youtube.com/watch?v=N5mLS5_SkIs&list=PLEl9T7p42LOCYeEH0LO8aTD1IHymRcoFxStep 1: Please unzip the file
YourTheme_v1.0.0.zip.
Step 2: Click folder
YourTheme_v1.0.0, and then click folder Theme-Packages.
Step 3: Click folder
source and select file .zip you want.
Kind regards!
Congratulations GLWS 
Thanks so much
