37 comments found.
Is it possible to reload the demo pages after they have been deleted? I need some of the templates, but I’m not sure how to install them again as I don’t have the option to install demo content anymore?
Hello,
If the demo pages or templates were only deleted and are still available in the Trash, you can simply restore them from the Trash and publish them again — then you can continue using them without any issue.
However, if the pages or templates were permanently deleted, then unfortunately it is not possible to recover or reinstall them again.
Please check your Trash section once and let us know if you are able to restore the required pages.
Thank you,
Hi, thanks for your response. They were trashed months ago, so unfortunately, they are not in the trash, which is why I was querying. Thanks anyway 
Hello,
Sorry for it. If you face any issue then please contact us via our support site at https://support.themetechmount.com/
Thanks,
When trying to send you a support ticket via https://support.preyantechnosys.com/open.php your site shows a
HTTP ERROR 500
Hello,
Sorry for the inconvenience. This issue occurred due to a server migration. Kindly contact us directly with your query at https://support.themetechmount.com/ or support@themetechmount.com, and our support team will be happy to assist you.
Thank you,
Hi, I how do I create the video (youtube/vimeo) lightbox popup you’ve done in your demos (seen in this screenshot https://prnt.sc/RqAzqyNJYnta) i’ve deleted the demo page a long time ago which had this feature on and can’t find in the theme documentation. I can see you’ve used an icon element, but how do I get it to open the video in a lightbox? Thanks in advance.
Hello Sir,
We need to check it on your website, so can you please contact us via our support site at https://support.themetechmount.com/ so we will check it and guide you accordingly.
Thanks, Mark
Hello, I bought the theme last week and i have a qousion, i created a homeslider its display on desktop, tablet and doesnt display on mobile, the slider is vedio that i uploaded, how can i show the vedio slider on mobile , also if i put hide on mobile its shoes blank background , how to fix it?
Hello Sir,
We need to check it on your website, so can you please contact us via our support site at https://support.themetechmount.com/ so we will check it and guide you accordingly.
Thanks, Mark
done, check your inbox
i sent you the email and password
The template is very nice, do you know when demo 02 will be available in elementor version?
Hello Sir,
I’m glad to hear you like our theme! We will definitely work on launching a demo in the Elementor version in our next theme update.
Thanks, Mark
I can’t wait for this update to come out!
Glad to hear that it helps. If you have any further questions, feel free to reach out to us through our support site at https://support.themetechmount.com.
Hello, is it possible to translate with Locotranslate? Because in your documentation you show how to translate with Poedit, but in the free version you can only translate strings one by one.
Hello,
Yes, all text is translatable using the Loco Translate plugin. You can use this plugin on your website to translate words. If you face any issues, feel free to contact us via our support site at https://support.themetechmount.com/.
Thanks,Mark
Thank you for your answer.
Glad to hear it helps
When will your “new theme” come out? Says coming soon.
Hello Sir,
Thank you for your interest in our WordPress themes! We’re excited to share that we are currently developing several new themes, which will be released soon. If you have a specific theme or feature in mind for your website, we’d love to hear more about it. Please reach out to us via our support site at https://support.themetechmount.com/ and we can discuss your requirements in detail. Looking forward to assisting you!
Thanks, Mark
We sent you a support ticket two days ago, but we haven’t heard back yet.
Hello Sir,
Sorry for the inconvenience. But we already replied for each ticket we received. So can you please send me your ticket number so i will check it and guide you accordingly.
Thanks, Mark
How do we find out the ticket number when we didn’t receive an email notification?
Hello Sir,
I am not sure what your ticket number is so can you please send us your query directly on our support@themetechmount.com email id so i will help you on this asap.
Thanks, Mark
Hi Team, The theme matched exactly my requirements. One thing I observed in the Demo, some demos are with the Elementor sign & some with WP Bakery. What does it mean?
Hello Sir,
Thanks for taking interest in our theme. Our theme support WPBakery & Elementor page builder. Some demos are created in WPBakery & Some demos in both page builders which you can see in the landing page. You can use any pagebuilder in your website which you prefer. Also we are ready to help you if you get any issue on your website.
Thanks, Mark
Hello Sir,
The main is available in both versions so you can elementor page builder for that demo but this demo is available in WPBakery only http://vemlo.themetechmount.net/demo2/ but we will create an elementor version soon.
Thanks, Mark
Hi yesterday I create a ticket for fetal and many more errors in my website growtoboost.ca please check waiting for your response
Hello,
Sorry for the inconvenience. I’m not sure what your support ticket number is so can you please send it so we can check it and help you on this as soon as possible.
Thanks, Mark
Hi i dont get any ticket no after applying the ticket one message occurs “a support ticket request has been created “ i have a SS for this the company name was preyan where i raise the ticket where i can share SS here i am not be able to share SS
Hello,
If you are getting issues in the support site send us your query directly on our support@themetechmount.com email id so i will help you on this asap.
Thanks, Mark
hi, I’ve downloaded this theme because it had 2 of them to edit with elementor, but for some reason, when I trie to edit the text, it looks like a whole HTML text, can you please advise what pluggins to be added to elementor ? as wpbakery makes it look complicated
Hello,
We need to check it on your site so can you please contact us via our official support system at https://support.themetechmount.com/ so we will help you on this asap.
Thanks, Mark
URGENT! Elementor is creating issue on my website ,i completed my website now issue created
Hello,
Sorry for the inconvenience but we need to check it on your site so can you please contact us via our official support system at https://support.themetechmount.com/ so we will help you on this asap.
Thanks, Mark
Hi, i had a critical error fail on my website, and my developer found out that the theme is not compatible with the latest elementor update . When will this be fixed?
Hello,
Sorry for the inconvenience but we need to check it on your site so can you please contact us via our official support system at https://support.preyantechnosys.com so our team will help you on this asap.
Thanks, Mark
URGENT! Your demo import section on layout settings does NOT work because it does not exist. No such button for demo import is there even with advance settings demo option enabled. Please respond here or support ticket how to fix. Cannot present to client until this works and waiting to hear back.
Hello,
Sorry for the inconvenienceWe received your support ticket and our team already replied for your support ticket and asked you for some details so please check it and reply in support ticket so our team will help you on this asap.
Thanks, Mark
Hi Mark, ok I have responded to my support ticket. Please let me know that you see it. Desperately urgent, need to present to my client asap. Thanks so much!
Please send us your support ticket number because our team already replied for all pending tickets. I’m not sure do you receive it or not so please send us your ticket number.
Please give me an installation tutorial
Hello,
Just follow the steps as described in our theme Documentation
If any query then feel free to contact us via our official support system at https://support.preyantechnosys.com
Thanks, Mark
Activate WPBakery Page Builder，where is the license
Hello,
When you purchase a theme from ThemeForest that bundles WPBakery Page Builder and Revolution Slider, you are free to use these Premium plugins with the theme. However, your Theme purchase does not give you an individual WPBakery Page Builder or Revolution Slider license. Activation doesn’t mean the plugin will not work but only that you cannot receive direct updates.
You can use these plugins with the theme and you are fully compliant with Envato’s policy, but you cannot activate them as the owner (so don’t try to use the theme purchase code to activate one of these plugins).
New plugin updates will be provided when we issue new theme updates. As soon as a new version is available for download, we will surely update the theme after we will fully test the plugins.
So you can ignore that license notice and use both plugins legally on your site.
Thanks, Mark
How to replace and modify the banner image
Hello,
Can you please contact us via our official support system at https://support.preyantechnosys.com so our team will help you on this.
Thanks, Mark
Where to find the purchase code
You can get it as described Here
thank you already applied
Garbled characters in the Vemlo Options column
Hello,
Sorry I’m not sure what you say so can you please contact us via our official support system at https://support.preyantechnosys.com so our team will help you on this asap.
Thanks, Mark
Good day
I went through your demo and really liked the theme as it is compatible with the type of business i want to do a website for.
I stumbled into a problem, I noticed that on your payment page there are only paypal and skrill options, in the country(Zimbabwe) i am PayPal is restricted but i have a VISA card. Kindly Advise if there is an option to use VISA directly so that i can purchase the theme.
Hello,
Thanks for taking interest in our theme. Our theme is multi purpose so you can create your any business site with this theme. For WooCommerce checkout payment we are using WooCommerce plugin and there are lot’s of option for payment methods you can use any on your site.
Thanks, Mark
Hi Mark
I meant to say i want to buy the theme asap but to use but i have acces to visa only, is there a way i can use visa to purchase the theme
Hello,
There are different Payment methods so select your preferred payment option and enter your payment details. Click Here For more details.
Thanks, Mark
good day
still struggling to buy the theme with my visa card. I have no Paypal or skrill please help
Hello,
Can you please contact us via our official support system at https://support.preyantechnosys.com/ so our team will guide you on this.
Thanks, Mark
Hi I need a purchase code to submit my support ticket, of which I m trying to make a purchase
Please use NEW text as purchase code and create a support ticket.
Ok thanks
Glad to hear it helps
Hii Team Is this theme support Elementor?
Hello,
Thanks for taking interest in our theme. Currently it is not supported but already started an Elementor builder demo with our theme so it will be available in next week.
Thanks, Mark
Hi Team,
We have checked theme demo link, its looking nice. Before purchasing theme, We have question on refund policy. As you mentioned in description. Please confirm below points.
Refund Policy
1. We don’t offer a refund. (If the item is downloaded) 2. Please read the description and compatibility content thoroughly before purchasing as we don’t offer a refund if you buy it by mistake.
Please confirm your refund policy & reply me as soon as possible.
Thanks.
Hello,
Thanks for taking interest in our theme. Yes, We don’t provide refunds if you download the theme file. And then you say you want to purchase HTML but by mistake purchase Wordpress Version. We are ready to help you if you get any issue in our theme. You just need to contact us via our official support system at https://support.preyantechnosys.com
Thanks, Mark
There is No New Demo Import Option in List?
which is Business Demo.
i already download and install latest version?
Hello,
Sorry for inconvenience. Can you please contact us via our official support system at https://support.themetechmount.com/ and send us your site URL with login details in support ticket so our team will help you on this.
Thanks, Mark
Hi,
Can you please check my ticket asap.. ticket-number: #7642
Thanks 
Hello,
Sorry for the delayed response. We reply in your ticket so please check it and reply in the ticket if you have any query.
Thanks, Mark
