215 comments found.
Hello, I hope you can help me with three easy issues :
1. I want to lunch the website, but I can’t find how to desactivate the “Coming Soon” message.
2. I have a bug on the 404 page, as you can see in the attached image. I want to update it, but I don’t know how to modify the 404 page.
3. On the portfolio page with a full-screen video, the video is not responding and stays on the top image.
i know my support has expired but i bought the theme but nearly never use it, hope u can help
Hello,
Thank you very much for choosing the Nayla theme.
If you open a support ticket at pethemes.ticksy.com, our team will resolve the issue for you.
Warm Regards
my support expired any way to have help knowing that i nearly never used the support ?
Hello again,
Could you send an email describing the situation to hello@pethemes.com? Our team will identify the source of the issues and help you.
Warm Regards
Thank you i’ve send an email
Thank you i’ve send an email
any news for my request ?
Hello again,
When we check our inbox, we cannot see your email. Could you please provide your email address?
Warm Regards
Yes ofc
Louafi Ismail <ismaillouafi@gmail.com> to:hello@pethemes.com date:Feb 3, 2026, 1:12 PM
Hey PeThemes, any news ?
Hello again,
Your email has been addressed and responded to point by point. You can check.
Warm Regards
Thank you for you time, unfortunately after the fix thing get worst i respect the work you are doing and you time i bought a support extension and send a ticket, it very urgent hope you can help
Why aren’t the projects clickable when the portfolio is opened in Firefox? Thanks
Hello,
Thank you very much for choosing the Nayla theme.
If you open a support ticket at pethemes.ticksy.com, our team will resolve the issue for you.
Warm Regards
The issue is not limited to my website: in your demos, the portfolio is also not clickable in Firefox. At this point, my concern is not about investing in technical support that has already expired, but seriously considering changing the template due to the numerous problems I am experiencing. I hope you can provide a solution or explain how to proceed. Thank you very much.
Hello,
This issue will be resolved with an update for the demo. If you don’t want to wait for the update, you can open a support ticket and request that the issue be resolved.
Warm Regards
Since I have updated the theme, the videos are broken: the one on the main page is not resized anymore, and the videos controls are outside the video when played. You can see these troubles on this page: https://pierinamarinelli.fr/broken-videos/ Does anyone has the same problem? Does anyone has a clue to fix this?
Hello,
I’m sorry for the issue you’re experiencing. You can open a support ticket at pethemes.ticksy.com so our team can resolve the issue.
Kind Regards.
Hello,
I’m experiencing an issue with the “Showcase Carousel” widget. The carousel does not work correctly: only the first image is displayed, while the following slides are not visible due to a bug.
I have tested the widget in different ways, using both sections and containers, but the problem persists in all cases.
Could you please help me understand what might be causing this issue and how to fix it?
Thank you for your support.
Best regards
Hello,
If you create a support ticket at https://pethemes.ticksy.com, our team will identify the issue and resolve it for you.
Best Regards
Where can I see the changelog of the latest update?
Hello,
You can view the Changelog at the bottom section of the theme’s product page.
Best Regards
I downloaded the latest file from themeforrest and uploaded the theme, but I only got the 1.9.0 version. Also, some text formatting (e.g., H1 and H2) is gone.
Appreciate your response. Thanks.
Hello,
You can re-download the theme to use the latest version. A technical issue may have occurred.
Warm Regards
I downloaded the latest file from themeforrest and uploaded the theme it says the version is 1.9.0 not 1.9.5.
Hello,
Your ticket has reached our support team and has been responded to.
Best Regards.
Hello,
I was on 1.7.0 version now i just saw you were talking about a 1.9.5 version i downloaded the latest files from themeforrest and uploaded the theme it says the version is 1.9.0 not 1.9.5. Is it normal ?
Also my main issue with the theme was the conflict between the burger menu and the dark light mode switcher. There seems to always be the same issue.
How to reproduce the bug :
1 go to home-creative-agency-dark template : https://naylawp.pethemes.com/home-creative-agency-dark/ 2- click the dark button and switch to light. 3- click menu 4-click hide 5 the whole header has now disappeared. Burger menu should not trigger dark/light mode nor anything about the header.
You need to finally fix this, because its a nightmare.
Thank you.
Kindly check our ticket conversation – the site broke for the 20th time.
Hello,
Our ticket platform moved to https://pethemes.ticksy.com so Freshdesk tickets are no longer available.
Kindest.
I did not refer to Freshdesk. Private Ticket #3834853 in ticksy. Kindly resolve asap. this has been going for ages.
hi question about page speed, I checked your demo pages and ALL of them are loading very very slow. Also Google Page Speed ranking is under 50. This is crucial and before I buy this theme I would like to know if it’s possible to increase the loading time. Thanks a lot
Hello, thanks for your interest in Nayla.
We’ll release a new update about page speed and animation performances soon.
Kindest.
Hey guys,
It’s not possible to download the latest theme version on Themeforest. Only the 1.9.0 version seems to be available.
I’m experiencing quite a lot of bugs and errors at the moment, and I hope the update will fix it.
Already made a ticket as well but have not heard from you guys yet.
Thank you so much!
Best regards, Alexander Kjær Grote
Hello, thanks for choosing Nayla.
The theme versions and bugs will be fixes with the next update. Meantime you can open a support ticket here: https://pethemes.ticksy.com about the issues you faced.
Kindest.
I purchased the theme, but it won’t let me activate or deactivate it. It says it’s already activated, but I haven’t yet. Also, the demo import processed without activating it, but no images were downloaded. Furthermore, the customization options are minimal. I read another user’s comment that the same thing happened to them. I need to move forward with this urgently, thank you.
Hello, thanks for choosing Farah.
Could you please open a support ticket here: https://pethemes.ticksy.com so our support team will help you about it.
Kindest.
Hello, I bought the theme a few weeks ago, and was waiting for the new update to fix a few bugs, but the version you released last week (15.jul) is still the same (1.9.0). Is there any difference?
Hello, thanks for choosing Nayla.
We’ve released 1.9.5 at 15 July have you downloaded latest version from ThemeForest?
Kindest.
I just purchased and theme won’t let me activate or deactivate. It says that it is already activated, but I haven’t done it yet. Also, demo import processed without activating, but none of the images were downloaded. Please help 
Hello, thanks for choosing Nayla.
Could you please open a support ticket here: https://pethemes.ticksy.com so our support team will help you about those.
Kindest.
I am still waiting for the update!
Hello,
We’ll release a new update today.
Warm regards.
Still waiting for the update:o
Hello,
We’ll release a new update in this week.
Kindest.
Hello, I’ve been waiting for two weeks now, but I still haven’t received the update you previously promised. If you no longer intend to release the update as committed—and if you don’t mind—I would like to request a refund for the customer support service I paid for.
Hi,
I have been waiting for 6 months that you update the theme to fix all the broken woocommerce pages…
and now you updated the theme and the pages are all still broken.
Maybe I should have opened support ticket in beginning, because I thought your updates would fix, but they did not…and now probably I am out of support….
But can you still help me please? I can give you access to site, just let me know how to contact. Thanks
Hello, sorry for weekend delay.
If you require technical assistance you can open a support ticket here: https://pethemes.ticksy.com
Also, based on our controls; there’s not a broken WooCommerce pages showing up currently. If you let us know the pages you mentioned we can handle these with the updates.
Kind regards.
on mobile on a page where there is a list of portfolios if you click on all in the filter you only see a part of the categories, I also checked in your demo, how do you send the categories on 2 lines?
Hello, sorry for delay.
Could you please let me know which page do you mentioning?
Kind regards.
Cannot contact you through ticksy, contact me asap at info@metanephthys.com
Hello,
There’s a technical issue on our support platform and it’ll be live again today. Until than you can send your support requests via support@pethemes.com e-mail address.
Warm regards.
Hello again,
Our support ticket platform is reactivated you can open requests here: https://pethemes.ticksy.com
Warm regards.
WARNING FOR THOSE CONSIDERING TO BUY THEME….Until it is updated by author and we have been waiting around 6 months for this….. you are getting a theme that won’t even work on latest WordPress and WooCommerce….Don’t take my word for it, look at the item details on the right of the theme…
Compatible With Elementor, Elementor Pro, WooCommerce 7.x.x, WooCommerce 6.x.x, WooCommerce 5.x.x
Software Version WordPress 6.2.x, WordPress 6.1.x,
Hello, sorry for delay.
We’ve just released a new update with the compatibility version updates, you can download latest version via your downloads panel.
Kind regards.
thank you very much! I hope you keep supporting your themes as time goes on. Have a nice day.
You’r welcome!
We’ll keep our themes updated no worries.
Warmest regards.
