Discussion on Emall - Multipurpose WooCommerce WordPress Theme

Discussion on Emall - Multipurpose WooCommerce WordPress Theme

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254 comments found.

When i duplicate the product then in Discription area in Tab section Theme layout was missing

Hi naveentiwari317,

We have replied to your ticket . Please recheck it.

Best regards,

In Products there was Two Brands Option First: Brands Second: TS Brands

I m confused why two options are showing and which one i can use

Hi naveentiwari317,

You should use the TS Brands.

If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.

Best regards,

I have change address from footer but website view didn’t show. Otherwise i didn’t add social ICON as yours given video. Please solve it and give me normal customize. wp-admin [information removed]

Hi shiponitmanager,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.

Note: Please don’t add the purchase code or the account to the comment.

Best regards,

Dear support, can’t work on footer blocks . Need your helps . give me easy video. for work webpage step by step.

Hi shiponitmanager,

If you need help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you.

Have a nice day!

does this theme has an vehicle selection filter in auto parts theme?

Hi hassanzafar20,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.

Best regards,

I have import the demo content but its not showing the images of demo how i look the feel of website

Hi naveentiwari317,

Because of copyright, images are only used for demo purpose and not included in importer. The placeholder images will be imported.

If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.

Best regards,

I want to purchase this theme can you please provide some discount on this.

Hi naveentiwari317,

Unfortunately, we don’t have discounts right now.

If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.

Best regards,

Hi Support Team,

I am reaching out to report a compatibility issue between the Emall – Multipurpose theme and the WP Product Bundles (v8.4.3) plugin.

Problem Description: Inside the product bundles created with the plugin, the quantity controller (stepper) is not functioning correctly. When clicking the minus button (–), the value does not decrease. However, the plus button (+) works perfectly.

Key Findings:

Theme Conflict: I have confirmed this is a theme-specific issue. When I switch to a default or different theme, the quantity selector works as expected.

Technical Detail: It appears there is a conflict in the theme’s JavaScript or form controller that is preventing the decrement event from triggering on the elements generated by the plugin.

Plugin Info: WP Product Bundles v8.4.3 (Link to Plugin).

Request: Could you please let me know if there is a JS fix or a specific setting within the Emall theme to resolve this conflict? I have attached a screenshot of the affected component for your reference.

I look forward to your guidance on how to fix this.

Best regards,

Hi vphatsmx,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.

Best regards,

Hi Team,

I have purchased your email theme and installed it on https://wavero.com/new/ . However, the CSS is not applying correctly as per the provided sample theme.

The issue is particularly noticeable in the footer section. Kindly review and assist in resolving this at the earliest.

Thank you for your support.

Best regards, Ajeet

Hi ajeetphp,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.

Best regards,

janekk1

janekk1 Purchased

Hi, I got the theme update notification but how I should update now in my store? Just upload as new theme? Will that lose my store settings/adjustments?

And 2nd question: - where I could find theme documentation – cannot find it anymore from my account? - I would like to set up ajax canvas cart – “your order qualifies for free shipping” notification there, how to do it? - and sale countdown, how to do that

Hi janekk1,

1) To update the Emall theme, please read the document at the link https://docs.theme-sky.com/emall/#updating-the-theme

2) This is the link of our document – https://docs.theme-sky.com/emall

3) + 4) Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.

Best regards,

Hi Team,

I need help to get the pre made ‘sport’ home page form your examples as a saved template to use so i don’t have to build it from scratch.

Please advise how to do this.

Thank you,

Kyle

Hi KyleMcCarthy95,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.

Best regards,

Hi I receive this error when trying ti import sample data to the theme:

Import Failed

An error occurred while fetching file from: https://localhost/.../wp-content/plugins/themesky/importer/data/content.xml! Reason: http_request_failed – cURL error 60: SSL certificate problem: self-signed certificate.

Hi msr20161,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.

Best regards,

Unpacking the package…

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme installation failed.

Hi shiponitmanager,

Because you installed the incorrect package. You need to extract your package and install the emall.zip package. For more information, please read our documentation https://docs.theme-sky.com/emall/#installation or watch the video at the link https://www.youtube.com/watch?v=ClHfI08qSOc&list=PLbyF_EROfxJRp5KA3M6_KNXWlET3M4sZO&index=1

If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.

Best regards,

Hello, how much does it cost to install the design on my server with my own domain?

Hi Moshs-Got,

To install and import the demo content of the Emall theme, please read the document at the link https://docs.theme-sky.com/emall/#installation or watch the video at the link https://www.youtube.com/watch?v=ClHfI08qSOc&list=PLbyF_EROfxJRp5KA3M6_KNXWlET3M4sZO&index=1

If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.

Best regards,

Nucio76

Nucio76 Purchased

I have an issue with the theme: very often the shop page stops displaying products. To make it work again, I have to go to the permalink settings and save them or clear the cache, but after a short while the problem occurs again.

The website is planetshoesshop.it — at the moment the shop page is visible, but soon the products will disappear again. I’m using Hostinger as my hosting provider, but my other e-commerce websites hosted on Hostinger don’t have this issue. I’m contacting you so you can verify what’s causing the problem.

Hi Nucio76,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.

Best regards,

https://demo.theme-sky.com/emall/

I want purces theme. Needed discount me.

Hi shiponitmanager,

Unfortunately, we don’t have discounts right now.

If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.

Best regards,

none of my categories have a H1 heading like i dont see the Title of the category. https://pinatawrld.com/product-category/license-pinatas/

Hi edwin1200,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.

Best regards,

Sumweb

Sumweb Purchased

ciao ho acquistato il tema emall per wordpress. Nella pagina shop su soundinthecity.it è scomparsa la barra laterale con le categorie ed i brand da usare per filtrare i prodotti.

https://www.soundinthecity.it/shop-sound_in_the_city_bologna/

Come faccio a ripristinarla?

Non riesco a trovare la funzione nel tema.

Grazie mille.

Hi Sumweb,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.

Best regards,

Hi sahzadi502,

If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.

Best regards,

Dear Team,

I am unable to register my theme, and therefore, I am unable to edit everything on it.

Please guide me through.

Best regards,

Hi mahmouddbahri,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.

Best regards,

Hello, i have issue trying to customize the header. I copy pasted the files from emall, to emall-child and opened the files via VSC but its full of errors, what am i doing wrong. Thank you in advance!

Hi maksimdimitrovvv,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.

Best regards,

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