46 comments found.
Was about to purchase until I saw this
“THEMELOGI does not currently provide support for this item.”???
Why?
Hi there,
Thanks for writing in!
That’s may a mistake. I’ve just changed it to supported item, please check again.
Best regards,
Danny
Hello, I have a problem with demo content upload and also dont know where to insert purchase code. URL is: https://marccrab.stage.sprinx.cz/ – can you please let me know how to fix demo content please? Thank you.
Hi there,
Please share the admin account via contact form here https://themeforest.net/user/themelogi so I can import demo data for you.
Best regards,
Danny
Just getting around to using this theme and one item ins’t working as intended: I’ve deinfed/set all of the logos in Appearance > Customize > Header (screenshot) AS WELL as on an individual page, but the default (“Benous”) logo still shows up. Have cleared my cache and everything. 
Hi there,
Thanks for writing in!
Please share the admin account via contact form at https://themeforest.net/user/themelogi so I can check it. Also, please point to specific page where I can see the problem.
Best regards,
Danny
Hi, I need help. I’ve been trying to understand how the template works, but I don’t know how to view the visual demo. I need to customize one of the demos, but I can’t figure out how. Do you have any documentation or videos that could help?
Hi there,
Thanks for writing in!
You can have a look at the documentation here: http://themelogi.com/docs/benous (section 7. Setting up the Page)
Best regards,
Danny
Hello,
I have purchased the Benous template and I am experiencing the same issue with the website not working. The problem seems to be related to the TLG Framework and Elementor plugins. Could you please help me resolve this issue?
Thank you.
Hi there,
Thanks for writing in!
Please share the admin account via contact form at https://themeforest.net/user/themelogi so I can check it. Also, please point to specific page where I can see the problem. Any screenshot would be welcomed! You can upload your screenshots to https://imgbb.com/ and share the link in there.
Best regards, Danny
Unfortunately, the Benous theme contains some serious security vulnerabilities (cross-site scripting vulnerabilities). This is because 12 scripts are sometimes very outdated. Here are the details:
Bootstrap 3.3.5 (Newest Version is 5.3.3); Gentelella 1.4.0 (Newest Version is 1.4.1-0); Fullpage.js 2.8.6 (Newest Version is 4.0.33); jQuery UI 1.13.3 (Newest Version is 1.14.1); Modernizr 2.6.2 (Newest Version is 3.11.8); Core-js 3.35.1 (Newest Version is 3.40.0); jQuery Migrate 3.4.1 (Newest Version is 3.5.2); Isotope 3.0.1 (Newest Version is 3.0.6); Jquery-smooth-scroll 1.7.2 (Newest Version is 2.2.0); Lightbox2 2.7.1 (Newest Version is 2.11.5); Angulartics 0.7.4 (Newest Version is 1.6.0).
The most urgent is the Bootstrap update. There are security vulnerabilities in the previous version of the theme. CVE-2016-10735, CVE-2018-14040, CVE-2018-14042, CVE-2018-14041, CVE-2024-6485, CVE-2024-6484, CVE-2019-8331, CVE-2018-20677 and CVE-2018-20676. The theme currently poses a security risk.
Best Regards
Hi there,
Thanks for your information!
We’ll consider to update the scripts in next updated versions.
Best regards,
Danny
Hi,
To install Demo Data was taken more time and after that when i was trying to edit a page Elementor was showing Enable Safe mode and post enabling that just page was blank. Can you please help me on that.
It is showing like Elementor Loading
Hi there,
Thanks for writing in!
About this issue, you can try to deactivate all your plugins (except Elementor and TLG Framework) to see if the problem is gone or not.
If the problem persists, please share us your site URL and the admin account of your site via the contact form at https://themeforest.net/user/themelogi so we can investigate your case and help you out. Also, please point to specific page where we can see the problem. Any screenshots would be welcomed! (you could upload your images into https://imgbb.com/ and share the link in there).
Looking forward to your response!
Best regards, Danny
Hi,
I have send you the details in this https://themeforest.net/user/themelogi. Can you please look in to this and help me, it very urgent.
From day 1 i am having this Issue. Already shared you the details and shared you again
Only this two (Elementor and TLG Framework) are there but still having same issue. If I Deactivate TLG Framework then Elementor is working
Any update on this?
Hi there,
Yes, I’ve replied your request.
Best regards, Danny
Hello, I have two questions. Can we add images in the top menu in Benous (I saw images added in Navian demos)
2- There is a WPML plugin in your theme for making multilingual sites, do we need to pay for this plugin to publish sites in different languages? How many languages can we make a site live with this default plugin? Thank you
Hi there,
Thanks for writing in!
1. Regretfully this isn’t a feature offered by the theme. We’ll consider to add this feature as an option in the next theme updates.
2. The theme is compatible with WPML, but not include that plugin. You may want to check the polylang plugin if you don’t want to buy WPML. As I know, you can add languages as you wish, or you can check with the plugin author about it.
Best regards,
Danny
The theme is missing the stylesheet style.css. I received this information and cannot install the theme
Hi there,
In this case, please have a look at our FAQ page here: https://www.themelogi.com/faq/ (in Question 1)
Best regards,
Danny
can I freely used elementor pro with full feature after purchase benous theme?
Hi there,
Thanks for writing in!
The theme comes with Elementor free version with our built-in extra elements exclusive for Benous theme.
Best regards,
Danny
I Want to Buy This Theme but There Are Some Question.
Will I Get This Theme for Lifetime? Can I Use This Theme on More Than 10 Websites and Please Let Me Know the Websites Limitations? Can I Customize the Theme as Per My View Like Colour, Design and More?
Hi there,
Thanks for writing in!
Yes, you can use this theme for Lifetime, but you can only use 1 license for each domain/website. If you need to use it on a second site, you’ll need to make a second license purchase.
And yes, you can customize the theme (colors, design,...) via Dashboard > Appearances > Customize, and use the element options in the page builder.
Best regards,
Danny
Thanks for replying by the way what is the cost for 1 license and if I will buy in bulk will I get discount?
Hi there,
The price is $18 for single license for this theme, you can use the Add to Cart button to see the price. This is actually a pretty low price for a multiple purpose WordPress theme. You can also buy 1 license first, if it’s ok for you, you can buy other licenses later.
Best regards,
Danny
Please explain correctly how to update! In the documentation, it does not appear that you have to deactivate and reactivate elements after the update. If you don’t, your site doesn’t appear correctly!
Hi there,
Thanks for writing in!
You can update the theme to latest version as in the article here: http://www.themelogi.com/knowledge/#theme_update
Once you’re done on updating the theme, please go to your Dashboard > Appearances > Install Plugins to update your plugins.
If you need anything else, please share your site URL and the admin account via the contact form at https://themeforest.net/user/themelogi so I can check it. Also, please specific the page where we can see it on your site.
Best regards,
Danny
Installed on clean WordPress, after installation, not able to change the primary color, it is always yellow color, I am using a construction theme. I tried all the options, which are mentioned in the documentation
Hi there,
Thanks for writing in!
For your information, the theme comes with 2 theme options (“Appearances > Customize” & “Page options at bottom of the page/post”)
It’s very simple indeed, just 2 points that you need to know to use our Theme Options.
1. There are global options that affect you entire site in “Appearances > Customize”.
2. There are individual options that affect only that page or post in “Page options at bottom of the page/post” (Screenshot: https://i.ibb.co/zS2J3j4/po.png)
If you want to use global options (1), please set those options as “default” in individual options (2).
So in this case, please go to bottom of your construction page editor , and remove the custom color in individual options (2), then you can go to global options (1) to change your primary color as you wish.
I hope this answers your questions, and if you need anything else, please share your site URL and the admin account via the contact form at https://themeforest.net/user/themelogi so I can check it. Also, please specific the page where we can see it on your site.
Best regards,
Danny
I have tried both ways to change the logo (Appereance and Page layout settings) and i still have the BENOUS logo
Hi there,
Thanks for writing in!
In this case, please make sure you’ve change the logo type to “Image”, not “Text” in Appearances > Customize > Header.
In case you can’t make it work, please share your site URL and the admin account of your site via the contact form at https://themeforest.net/user/themelogi so I can check it.
Best regards,
Danny
I have opened some tickets at support url, can you help me please? thank you
Wow, how long do I have to wait for a reply?
Hi there,
Thanks for writing in!
I’m checking it now.
Best regards,
Danny
Hi there,
Have you save and publish the changes? If you can’t make it work, please just share us your site URL and the admin account of your site via the contact form at https://themeforest.net/user/themelogi so I can check it.
Looking forward to your response!
Best regards, Danny
I have replied there some time ago, still without answer, please.
Hi there,
Thanks for writing in and I’m sorry for the late response due to missing notification from the forum.
I’ve replied your ticket, but if you are not satisfied with the theme, please submit a refund request in the link here: https://themeforest.net/refund_requests/new so we can return your money.
Looking forward to your response!
Best regards, Danny
Hi Lwwis,
Hope that you’re doing well!
Is the theme working fine for you or not?
If you are not satisfied with the theme, please submit a refund request in the link here: https://themeforest.net/refund_requests/new so that I can return your money.
Looking forward to your response!
Best regards,
Danny
I HAVE TRIED ALL POSSIBLE WAYS TO CHANGE THE WEBSITE’S LOGO BUT ON PREVIEW IT IS CHANGING WHILE EXITING FROM PREVIEW LOGO IS CHANGING TO BENOUS. WHY IS IT HAPPENING?
I CHANGED THE LOGO FROM APPEARANCE > CUSTOMIZE AND FROM PAGE OPTION AS WELL BUT THE ISSUE STILL EXISTS.
RAISE A TICKET AS WELL
Hi there,
Thanks for writing in!
I’m sorry for the late response due to the holiday .
The theme comes with 2 theme options (“Appearances > Customize” & “Page options at bottom of the page/post”)
So in case you see the customize option doesn’t change as in “Appearances > Customize”, please just have a look at the “Page options at bottom of the page/post”.
It’s very simple indeed, just 2 points that you need to know to use our Theme Options.
1. There are global options that affect you entire site in “Appearances > Customize”.
2. There are individual options that affect only that page or post in “Page options at bottom of the page/post” (Screenshot: https://i.ibb.co/zS2J3j4/po.png)
If you want to use global options (1), please set those options as “default” in individual options (2).
So in this case, please go to your page editor, scroll to bottom, and remove the custom logo in order to use the default logo in “Appearances > Customize” as in the screenshot here: https://ibb.co/1vVn3dz
If the problem persists, please share us the admin account of your site the contact form at https://themeforest.net/user/themelogi so I can help you out.
In case you are not satisfied with the theme, please submit a refund request in the link here: https://themeforest.net/refund_requests/new so I can return your money.
Looking forward to your response!
Best regards, Danny
I SEE A ERROR IN YOUR DEMO. IF I BUY THIS THEME. DO WE GET THE SAME ERROR IN OUR DEMO. Deprecated: Function WP_Scripts::print_inline_script is deprecated since version 6.3.0! Use WP_Scripts::get_inline_script_data() or WP_Scripts::get_inline_script_tag() instead. in /home/customer/www/demo.themelogi.com/public_html/benous/wp-includes/functions.php on line 5453
Hi there,
Thanks for writing in!
This is the error from Woocommerce plugin, but not from the theme. I’ve updated that plugin, and it’s working fine now. Could you please check again?
Best regards,
Danny
Your demos are showing a deprecated code at the end of every page, I would like to buy this theme but, I want to be sure this is not going to appear for us. And I understand it has footer and header builders with elementor, right? thank you.
Hi there,
Thanks for writing in!
This was caused by the Woocommerce plugin, but not the theme. I’ve updated Woocommerce to latest version, and the deprecated code is gone. The theme comes with the standard settings for Header/Footer in Appreances > Customize.
Best regards,
Danny
I disabled the search bar and changed the logo on the left vertical menu but still shows the search bar and Benous logo. Pls help urgent.
Mobile logo didnt change, please help as soon as possible as i have presentation for this WP theme
supports here are too slow
Hi there,
Thanks for writing in and I’m sorry for the late response due to the holiday, I’ve approved your refund request.
Best regards,
Danny
Hola no he logrado encontrar el ticket de soporte así que por aquí dejo mi. El tema va por velocidad de carga de la web
URL de análisis: https://20.franklinbelen.com/barbershop/
Con los videos de YouTube
Velocidad de carga en móvil: https://ibb.co/g4sgR5s Velocidad de carga en PC: https://ibb.co/Q8hv7mT Archivos que sobrecargan la página: https://ibb.co/JdBGJ93
Sin los videos de YouTube Velocidad de carga en móvil: https://ibb.co/ckK7Jzp Velocidad de carga en PC: https://ibb.co/RNPDkKy Archivos JS: https://ibb.co/km43Ktn
Archivos externos que sobrecargan la web 1. https://www.youtube.com/s/player/c153b631/www-embed-player.vflset/www-embed-player.js 2. https://www.youtube.com/s/player/c153b631/player_ias.vflset/en_US/base.js Archivo que solo se llama cuando llamamos un video con widgtes de elementor nativo 3. https://www.youtube.com/s/player/c153b631/www-widgetapi.vflset/www-widgetapi.js
*Mientras más videos tienes en la web, más sobre carga y ello pasa con cualquier video de YouTube que se agregue, si agregan un video con los widgets de elementor se agrega la siguiente petición. 1. https://www.youtube.com/s/player/c153b631/www-widgetapi.vflset/www-widgetapi.js
Yo me dedico a posicionar páginas web en Google y es esencial manejar una velocidad de carga con un puntaje promedio con la solución de sobrecarga del archivo indicada mejora mucho el rendimiento de la web.
URL con error que carga lento: https://20.franklinbelen.com/home/online-gym/
Quizás en la siguiente actualización puedan realizar esa mejorar o facilitarnos algunas recomendaciones para configurar en la web.
Gracias, espero su pronta respuesta.
Hi there,
Thanks for your information!
Actually, this is the default behaviour when loading the Youtube videos. In case you want to increase the loading speed, I can recommend you some other optimize plugins below:
- W3 Total Cache: https://wordpress.org/plugins/w3-total-cache/
- Autoptimize: https://wordpress.org/plugins/autoptimize/
Hope this helps,
Danny
Los probaré y le comento como me va
He intentado realizar una configuración, pero no he encontrado una mejora positiva, el archivo mencionado sigue perjudicando en la velocidad de carga, lo que sé me ha funcionado es retrasar la carga de ambos archivos. 1. https://www.youtube.com/s/player/c153b631/www-embed-player.vflset/www-embed-player.js 2. https://www.youtube.com/s/player/c153b631/player_ias.vflset/en_US/base.js
Por otro lado, me gustaría tener la opción, es de elegir las etiquetas en algunos Widgets tiene, pero algunos no.
https://ibb.co/kgNN0yNYa que con ello se puede tener un mejor control de etiquetas a nivel SEO, estoy construyendo una web para una clínica y son los inconvenientes que estoy presentando.
Hi there,
Thanks for your info!
1. The YouTube scripts are required in order to play the video, so in case you want to reduce the loading time, you may want to use single video instead of multiple videos.
2. I’m not sure about the Widget title you mentioned here, the screenshot is about the Header element, but not Widget. You can change the widget title in your Dashboard > Appearances > Widgets.
Best regards,
Danny
Si claro de cambiar el título se puede hacer lo que me gustaría cambiar o tener el control es de la etiqueta HTML hay varios widgets que ya vienen con la etiqueta h predeterminada sin opción a elegir entre un h1 o h2 o h3 o cualquiera que deseamos elegir.
Por el punto 1. al no usar videos de YouTube mejora la velocidad de carga, pero retrasando la del archivo js de Youtube puedes usar el video y sin perjudicar la velocidad de carga de tu sitio web.
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