12796 comments found.
I purchased the theme in 2023 and have an active license (with purchase code). I need to access the support site but I am having trouble with the login because I no longer have access to the old email account. I cannot make a new registration because I am being told that the purchase code is already in use. What can i do ?
Hello,
Please send us your purchase code, old and new emails so we can restore your account on our support forum. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Kind Regards
Hi,
I have a quick question about WoodMart.
I noticed that the same demo can be built using different builders like WPBakery, Elementor, or Gutenberg. If the same demo is created with these three editors, have you tested which one performs better in terms of site speed or Google PageSpeed score?
Under similar conditions, is there any clear performance difference between them?
Thanks in advance.
Hello,
It’s challenging to test all of them under identical conditions. However, it appears that Gutenberg is the lightest builder. Elementor is also well-optimized. On the other hand, WPBakery may have a slightly heavier impact on performance.
Kind Regards
Hola de nuevo yo por aqui, tengo un cliente que le asesoro , que buscando en internet se enconto su tema para descargar gratis entonces ahi lo tiene y practicamente ah montado su web ecommerce con el y pues queria preguntarles que podria hacer comprarles una licencia valida a uds y agregarla al tema? Es que despues de tener todo ya montado y creado no se que decirle que haga porq no c si para el sea una opcion crear todo de nuevo de cero.
Hello,
Thank you for the question. Of course, he can purchase the official theme license, update the theme, and activate it with the purchase code. The website content will not be lost.
Kind Regards
Hello support staff, I need to reset license to use for my new website. It’s urgent. need help
Hello,
Thank you for using our theme and reaching out to us!
You can manage all your purchase codes in your account on our website: https://xtemos.com. From there, you can remove old activations for domains that are no longer in use, allowing you to activate the theme on a new domain.
If you don’t have an account yet, you can create one using your purchase code here: https://xtemos.com/my-account/
Let us know if you need any further assistance.
Kind Regards
Hi,
How come Slider Revolution has been removed?
How do I update it now??
Hi,
Thank you for your question.
We haven’t actually used Slider Revolution in our theme for about 3 years now, as we developed and fully integrated our own native slider solution.
Regarding the recent change: the developers of Slider Revolution have effectively moved to a new product — Slider Revolution 7 — which requires a separate subscription model. Unfortunately, theme authors are no longer allowed to bundle this new version, even if we previously purchased an extended license for older versions.
The previous version will still receive security updates for the next 2 years, and you can continue downloading it from our website if needed. However, it will no longer be suggested for installation via the WordPress admin dashboard.
If you would like to use Slider Revolution 7, you will need to purchase it directly from the plugin authors.
Kind Regards
“Hi, I’m using WoodMart and facing an issue in the dashboard. When I open a product category in the admin, it only shows one product, even though multiple products exist. If I change the product count, it works briefly, but reverts on refresh. I’ve tested with plugins off, and it seems related to the theme. Could you assist or guide me on this?” Once posted, they’ll know the context and should offer help!
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
Thank you!
Best regards
Hello, I have 2 questions: 1. What is the site width for Marketplace 2? 2. I have tried all the options but none gives me the same site width as your demo. Is there any other option somewhere else that should be change? thanks
Hello,
Thank you for the question.
Here is a screenshot of the site width option in our Marketplace 2 prebuilt website that should help you https://monosnap.ai/file/pYEN0yLSRaIx2iQUyvLmTctKKM1ESx
Kind Regards
It would be lovely if you added a css dark/light mode toggle to all your themes to allow users the choice to switch for night reading.
Hello,
Thank you very much for the feedback. We will review and consider this improvement for our future updates.
Kind Regards
Hola, tengo dudas respecto a la compatibilidad de su tema con WCFM, 1- piensan hacer layout para las tiendas de vendedores?? 2- podria personalizar yo el dashboard de wcfm con su tema?? 3- igualmente quiero personalizar al menos un poco la pagina de listado te tiendas, podria?? hago estas tres preguntas en base a que este tema es grande y tiene muchas ventas y a lo mejor muchos de los compradores han preguntado o pedido algo similar, y me baso para preguntar en ejemplos de que si se pueden modificar estas paginas porq hay un plugin de wcfm para elementor, pero creo seria mas comodo si lo hago desde el tema, y tambien les pregunto porq un tema que es rehub le agrego leves personalizaciones al dashboard, cambio la vista de la pagina del vendedor al igual que la de listado y como decia uds son un tema grande y espectacular y imagino tengan algo similar.
Hi there,
Thank you for reaching out to us and considering our WoodMart theme for your projects. We’re here to assist you with any information you may need.
Our theme is fully compatible with WCFM and all its core functionalities. However, unfortunately, WoodMart doesn’t extend its features and lacks certain capabilities, such as a custom layout for vendor pages, for instance.
Best regards,
REMOVED: Slider Revolution from the WoodMart plugin page.
What is the reason for removal? Is there alternative?
Hi,
Thank you for your question.
We haven’t actually used Slider Revolution in our theme for about 3 years now, as we developed and fully integrated our own native slider solution.
Regarding the recent change: the developers of Slider Revolution have effectively moved to a new product — Slider Revolution 7 — which requires a separate subscription model. Unfortunately, theme authors are no longer allowed to bundle this new version, even if we previously purchased an extended license for older versions.
The previous version will still receive security updates for the next 2 years, and you can continue downloading it from our website if needed. However, it will no longer be suggested for installation via the WordPress admin dashboard.
If you would like to use Slider Revolution 7, you will need to purchase it directly from the plugin authors.
Kind Regards
Our support is finished however i have bought 5 different license of this theme and one of my client website is spiking its resources not sure why is it happening:
the active specs of my cPanel account is this for 1 website i.e.: CPU Usage100 / 100 (100%) | Physical Memory Usage6 GB / 6 GB (100%) | Number of Processes195 / 200 (97.5%) |
But it’s still spiking the resources – why is your theme not optimized properly?
Hello,
Please disable all plugins that are not related to our theme and send us your admin and cPanel access so we can check this. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Kind Regards
Hi friends. Thank you for the continuous updates. However, we do have a question: We are eagerly awaiting the two features “Ask a question” and “Free gifts on product pages,” which are also highly ranked in the feature requests here.
https://woodmart.canny.io/feature-requests-archive?status=plannedIs there a timeline for these? Thank you in advance!
Hello,
Thank you very much for using our theme and for the comment. Yes, these features are on our radar, but we can’t guarantee that they will be implemented very soon.
Kind Regards
Thank you, that would be great!
I want to buy this theme and use the Mega Electronics Template. Will it have issues with Siteground Speed Optimizer?
Hello,
Thank you for your interest in our WoodMart theme and for considering it for your projects. We’re here to answer any questions you may have.
We didn’t have a chance to test WoodMart with this plugin. But in general, it shouldn’t have any issues with that.
Kind Regards
Interested in to buy this item! But I need clear one thing before buy! So! I’m planing to buid computer shop. Base on https://woodmart.xtemos.com/mega-electronics/ I want to know If I want to create an BUILD PC page, and user can manual build an PC by manual choice CPU, MainBoard, RAM, SSD, HHD, VGA, PSU, HeatSink, Case, Monitor, Keyboard, Mouse… How can I do it? Or Your theme/template support to build this function?
Hope can get ans soon!
Hello,
Thank you for your interest in our WoodMart theme and for considering it for your projects. We’re here to answer any questions you may have.
There is no such functionality in our theme by default. You may need to find an extra extension for WooCommerce to achieve this.
Kind Regards
After updating the theme and making adjustments, the “Waiting” button on the product page no longer works correctly. When clicking the button, the browser redirects the user to the top of the page because the button code looks like this: Add to waitlist
The problem has become clear. When there are two “Waiting List” buttons on a product page (one for the mobile version of the page and one for the desktop version of the page), only one of them works; the second button, when clicked, only takes the user to the top of the page.
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
As we can see, the wishlist button works correctly on your website at the moment. Here is a video https://gyazo.com/03c48c9b3c46a8061bd9666ffcf34b59
not this button pls check in screenshot https://drive.google.com/file/d/1FKPp4kZVLbyo0CkkWMS3O80Y7CE-ak_f/view?usp=share_link
Issue with waitlist button, now wishlist
*not wishlist
Yes, the waitlist doesn’t support multiple elements on the page. We will try to find some workaround to make it work in our nex theme update.
ok. thank you
You are always welcome. Feel free to contact us if you have any further questions.
Why do your demo files load so fast but mine load so slowly after installing on my server? Should I enable CDN?
Hello,
Thank you for choosing our theme. Our theme is optimized for speed and should not significantly slow down your website. However, it’s possible that your website’s performance is affected by the content you have added. For instance, the use of too many plugins, large unoptimized images, or other resources can slow down your website.
We recommend that you remove any unnecessary plugins and install a JS & CSS optimization plugin such as WP Rocket. Our guide on how to optimize your website using our themes can be found here: https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/.
If you have any further questions, please don’t hesitate to reach out.
Kind regards, XTemos Studio
Conflict between WoodMart and Yoast SEO Premium
Hello,
I found the cause of the issue on my website.
When WoodMart theme is active and Yoast SEO Premium is enabled, the WordPress admin pages “Add New Post” and “Add New Page” do not load properly and show a white screen / endless loading.
When I switch from WoodMart to a default WordPress theme, the issue is resolved and Add Post works normally.
This strongly suggests a compatibility conflict between WoodMart and Yoast SEO Premium.
Could you please check this issue and advise:
whether there is a known conflict with the current WoodMart version
whether I need to update WoodMart or any related core/plugin files
whether there is a temporary fix or patch
Thank you.
Hello,
Thank you for contacting us. I have answered your question on our support forum. Please continue the conversation there.
Kind Regards
Instead of a “Buy” button, can we add “Buy via WhatsApp” or “Call by Phone” buttons? When users click them, they would be redirected directly to WhatsApp or the phone call screen.
Hi,
Unfortunately, there is no such option in our theme and WooCommerce by default. It may require additional code customization or an extra plugin but we don’t have an instruction for this.
Regards
My site became extremely slow after the latest theme and WordPress core updates (I usually install updates as soon as they are released).
I contacted my hosting provider and they tested the site with all plugins enabled. When they temporarily switched the theme to the default “Twenty Twenty-Five”, the performance returned to normal, which suggests the slowdown is related to the theme.
Since these were recent updates, I assume other users might be experiencing something similar as well.
Could you please advise on this? I would also appreciate knowing whether this situation still requires purchasing a $45 support ticket, or if there might already be a known fix or guidance available.
Thank you for your help.
Hello,
Please record a short video which demonstrates the loading time difference between WoodMart and default theme and send us so we can check what is wrong. Please keep all third party plugins temporarily turned off while testing. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Kind Regards
OK, thank you. I think my child theme was causing this – I changed some of the code and now it’s better. I’ll report my findings to the provided URL. Thanks.
Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.
Hello!
Is threre an available .PO file for the Catalan language to download? Anyone?
Thanks.
Hello,
Thank you for the question. Unfortunately, there is no Catalog language available for our theme.
Kind Regards
