226 comments found.
Can we add razorpay instead of using default Stripe and paypal ? without additional pay ?
Hi, can the guests book rooms through Woocommerce? Our bank has a wp plugin which is compatible with Woocommerce and we want to use that payment gateway for room bookings and everything.
Hi, please, write to support here: https://themeforest.net/item/kinsley-hotel-wordpress-theme/35503579/support or to our email: beshleyua@gmail.com and we will send you examples how you can integrate it.
Thanks. Regards.
getting 503 error while using this theme in hostinger,
is there specific php version has to be followed ? and also mention php extensions along with php options. Let me know which versions.
Hi, already reply to your support ticker, you can find there the reason of your problem(503 error) and solution.
Let me know if it helps you.
Thanks. Regards.
Hell a pre-sale questions: I am working on guest website which has multiple branches/locations/properties. And each property/branch has its own page on Booking.com. My question to you is that can this theme support multiple branches/locations which each be linked to calendar to OTA’s of the individual accounts created?
Hi, only if you create each property/branch as separate accommodation type.
Do you perhaps have an example for this? Might need to add physical address for each branch/property as well
While updating the MotoPress Hotel Booking plugin, even after activating the theme, it still asks to activate the license. When clicking on “Activate License,” it shows an error: “Sorry, you are not allowed to access this page.”
Hi,
Replied to your support ticket. Please, check mailbox “kedi-*-@*-.com”.
Thanks. Regards
Theme has been purchased by my client and we are getting activation prompt after licence key added….. Need some assistance to sort this…. So after theme purchase do i have to connect my free envato account in order to install the Motopress plugin ?
2nd question : What all plugins i get along with this theme for free
Hi,
Please, write to item support here: https://themeforest.net/item/kinsley-hotel-wordpress-theme/35503579/support and we will help you.
Thanks. Regards.
Hello,
QUESTION 1: Is current version of THEME capable of running on PHP 8.2? PHP .3?
QUESTION 2: What is the current version of KINSLEY?
QUESTION 3: How often do you release updates?
Hi,
1) Yes, the “Kinsley” theme supports PHP 8.2, 8.3. You can check the PHP requirements here: https://wordpress.org/about/requirements/
2) The current version of the “Kinsley” theme is 4.0.1.
3) The “Kinsley” theme is up-to-date and we regularly release new updates and support it. You can check the theme updates and changelog here: https://themeforest.net/item/kinsley-hotel-wordpress-theme/35503579#item-description__changelog
Thanks. Regards
Hi, I installed the theme as per the instructions, and everything looks ok, except:
1. No content has been imported. All pages, accommodations, header/footer, etc., for example, are empty, no layout, nothing.
2. Hotel Booking plugin needs an update, from Version 5.4.1 to 5.5.2 – how to upgrade it?
3. Do we need woocommerce install if we don’t want to take payments? (By the way, I installed if along with all the other plugins to get the demo)
Thank you
Hi,
Replied to your support ticket with detailed instructions / steps.
Please, check your mailbox: dandra * * * @ * .com
Thanks. Regards
thank you
Hola tengo unas dudas puntuales: 1) El plugin puede traducirse a otros idiomas como Español? claro sin perder funcionalidades 2) Hay manera de ver las reservas realizadas desde el lugar del administrador? para que el hotel vea que reservas hay hechas 3) puedo crear por ejemplo 20 habitaciones de un tipo (Ejemplo: matrimonial) y que se gestione correctamente la disponibilidad al momento de las reservas? o solo puedo crear una habitacion por tipo y si quiero 20 del mismo tipo tendria que crear 20 veces la misma habitación?
Hi,
1) Yes, of course you can translate plugin and theme with any string constant to the Spanish language. You can also use plugin like Loco Translate to do it easily from WP Dashboard.
2) Yes, Kinsley theme bundled with powerfull Hotel Booking plugin by MotoPress and it includes features like booking calendar and booking management from WP Dashboard. You can check all features here: https://bslthemes.gitbook.io/kinsley-wp-doc/motopress-hotel-booking-pro
3) Yes, you can create one accommodation type and set any quantity of these accommodations (20 in your example).
Let me know if you have any additional questions.
Thanks. Regards.
Al parecer este plugin me servirá perfecto. en caso no cumpla mis expectativas podria solicitar un reembolso? no creo que suceda sin embargo no conozco ni he probado antes este tema
Please, read refund rules here: https://themeforest.net/page/customer_refund_policy#resolving-disputes
Thanks. Regards
Hello, I would like to ask if it is possible to make the payment method work with https://es.wordpress.org/plugins/woo-redsys-gateway-light/ Thanks.
Hi, please, write to support here: https://themeforest.net/item/kinsley-hotel-wordpress-theme/35503579/support or to our email: beshleyua@gmail.com and we will send you examples how you can integrate it.
Thanks. Regards.
Done, thanks!
Plugins hotel booking asking for licence key before update the plugin where is the licence key??
Hi,
All premium plugins on the Envato themes are bundled and new plugins updates come with the Kinsley theme updates.
Please, read more about Envato bundled plugins rules: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
Some plugins may ask for a purchase code for registration/activation, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the *theme* has been activated/registered.
To check if new updates for bundled plugins are available, please, do the following:
- Go to Kinsley Panel -> Status -> click “Check Updates” button -> if new theme updates are available click update button (or you can use plugin from envato market https://www.envato.com/lp/market-plugin/ for automatic updates)
- After that go to Appearance -> Install Plugins -> Update and check if there are any bundled plugins available for update, if yes, click update button.
Thanks. Regards
hi
in my country Stripe does not work , so can i integrate payment with Woocommerce or my own payment provider?
if not can i purchase the motorpress woocommerce payments addon and integrate it myself, would it work?
Hi, yes, Kinsley theme is fully compatible with all motopress addons.
Thanks. Regards.
thank you , is woopayments included or do i have to purchase it seperately?
and do customers get a profile? where they can login to see the status of their booking , past bookings , invoices etc? thank you
Hi, 1) addons not included. 2) yes, customer booking account create during booking confirmation and you can login after and see all your bookings, status and other details.
Hi, I activated Kinsley on a domain for a test project that is now offline. I’m moving it to new domain. Could you please reset the domain activation?
Hi,
I reset your license, please, try now.
Thanks. Regards
Hi bslthemes team,
Your Kinsley theme looks impressive, and I am very close to making a purchase. However, I have a few questions regarding performance:
-
Page Speed & Preloaders: While exploring the demos, I noticed significant latency. Even simple pages, such as the blog feed, take several seconds to load.
Is this slow performance due to the demo environment being unoptimized, or is it inherent to the theme’s core coding? Is the mandatory loading screen there to mask background processing?
-
Optimization Compatibility: How does the theme work with speed optimization plugins (e.g., WP Rocket or Perfmatters)? Do they effectively speed up the loading of the theme’s assets, or are there scripts that cannot be deferred/minified?
-
Feature Management: Can the pre-loader and heavy animation libraries be disabled within the theme settings to improve the “First Contentful Paint” (FCP)?
I love the design and would appreciate your honest feedback on these points.
Best regards,
Charlie
Hi,
- You can see our demo speed results here: https://pagespeed.web.dev/analysis/https-kinsley-bslthemes-com/t8dsvr1126?form_factor=desktop
*Kinsley theme has 90+ scores on Google PageSpeed results.
- Yes, Kinsley theme is compatible with WP-Rocket plugin. Video instruction, on how to configure WP-Rocket plugin for hight loading speed: https://youtu.be/IdQ4UEI-zGI?si=6U9YvRSKM9bAd-eL
- Yes, You can disable theme Preloader via “Kinsley Options -> Preloader”.
If you need more information or have additional questions, please, write to our email: beshleyua@gmail.com
Thanks. Regards
Thank you for the reply and for sharing the PageSpeed results.
However, I am still looking for a clear answer to my primary concern: Is the current slow performance a result of an unoptimized demo environment, or is it inherent to the theme’s core coding?
While I’ve run my own tests with varying results, I am less concerned with a specific technical score and more focused on the real-world user experience. Before I commit to purchasing this theme, I need to know if the underlying framework is built for speed or if I will be fighting against heavy code once it’s live.
Could you please confirm if there are specific optimization steps (like caching, CDN, or script minification) that are currently missing from the demo, or if what I see is the standard performance floor for the theme?
Thank you in advance for your transparency.
Hi again!
It has been 14 days since my last message, and I still haven’t received a response.
To be honest, the experience has been a bit backwards. I’m trying to purchase the theme from you, but the lack of communication makes it feel like I’m the one trying to sell you something.
This is now the third time I am kindly asking the same question: Is the performance I’m seeing due to an unoptimized demo, or is it inherent to the theme’s core coding?
I didn’t get a direct answer the first time, and the silence following my follow-up makes it seem like you are avoiding admitting to a slow codebase.
I want to believe this theme is the right fit, but I can’t move forward with a purchase without transparency regarding real-world speed.
I look forward to a direct answer so we can finally wrap this up.
Thanks, Charlie.
Hi,
Thanks for your interest.
We have already answered your question in a previous answer.
With a basic cache/optimization configuration (files minification, caching, lazyload, etc.), Kinsley theme scores over 90 on Google PageSpeed. You can see our demo speed results here: https://pagespeed.web.dev/analysis/https-kinsley-bslthemes-com/t8dsvr1126?form_factor=desktop
To make better results, then you need to use such plugin as WP-Rocket and CDN. All options that are required/need to be enabled in cache plugin such WPRocket:1. Use a CDN 2. Defer JavaScript 3. Remove Unused JavaScript 4. Defer Non-Critical CSS, Inline Critical CSS, and Remove Unused CSS 5. Minify CSS and JS Files 6. Optimize Your Images 7. Use Preload for Critical Assets 8. Enable defer option in wp-rocket js tab and check results: https://docs.wp-rocket.me/article/1265-load-javascript-deferred
Video instructions: https://www.youtube.com/watch?v=IdQ4UEI-zGI
*Website optimisation or additional configuration services are not included in item support. Support rules: https://themeforest.net/page/item_support_policy#whats-not-included-item-support
Thanks. Regards
I appreciate the list of optimization steps.
However, you are still avoiding my specific question: Is the slow performance I’m seeing due to an unoptimized demo, or is it inherent to the theme’s core coding?
Thank you.
Our theme(demos) has only basic cache/optimization configurations (cloudways hosting, files minifications, caching, lazyload for media, etc.)
We do not use CDN or WP-Rocket plugin and additional configurations for maximum google speed results.
Please, check previous answer with instructions, on how to make better google speed results.
Thanks. Regards
Thank you!
hotel booking plugin is not update how i can update this and where license key would I find for this plugin i want to link with mobile hotel booking app
Hi,
1) To update hotel booking plugin, first, you need to update Kinsley theme to the latest v4.0. Then, after theme is updated, go to Dashboard -> Appearance -> Install Plugins -> click “Update” button.
2) Please, see instructions here: https://bslthemes.gitbook.io/kinsley-wp-doc/motopress-hotel-booking-pro/booking-mobile-app
Or, please, write to item support: https://themeforest.net/item/kinsley-hotel-wordpress-theme/35503579/support and we will send you detailed instructions.
Thanks. Regards
Wir haben ein Problem mit der Aktualisierung des Paketes auf 4.0. Hier kommt die Meldung: Das Aktualisierung-Paket ist nicht verfügbar. Woran kann das liegen? Wordpress 6.9 ist aktuell und auch die anderen Plugins.
Hi,
Please, see instructions / guides, on how to update the theme here: https://bslthemes.gitbook.io/kinsley-wp-doc/update-our-themes
- *If you have an error: “package is not available” in “Envato Market” plugin, try the following steps:
1) Go to Appearance -> Themes -> Activate any other default theme and click delete/deactivate Kinsley theme (not child theme).
2) Then, go to Dashboard -> Envato Market Plugin -> Kinsley -> click Install and Activate.
3) If this doesn’t work, check your token has the correct permissions by going to Envato Market > Settings and clicking the Test API Connection button. If you get an error, create a new token.
Please, write to item support here: https://themeforest.net/item/kinsley-hotel-wordpress-theme/35503579/support and we try to help you if previous suggestions not work for you.
Thanks. Regards.
is this theme going to be working with streamlinevrs.com CRM integration as well to take the rentals from this CRM via XML to show on this theme ? is it going to work or not ?
Hi,
Please write to item support here: https://themeforest.net/item/kinsley-hotel-wordpress-theme/35503579/support and describe in more detail exactly which functions (or data) you need to integrate from your CRM.
Thanks. Regards.
I can’t find the major 4.0 update changelog.
Hi,
Updated changelog. You can check it here: https://themeforest.net/item/kinsley-hotel-wordpress-theme/35503579#item-description__changelog
Thanks. Regards
I have been asking for assistance since last November. Please provide me feed back
Hello,
We responded to your support ticket a month ago.
Please, check your mailbox “yenzekan_*@gmail.com”.
p.s: Also, replied to your new support ticket, please, check your mailbox.
Thanks. Regards
