529 comments found.
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Hi DMCA_SSL,
We have checked the link you provided and confirmed that the website is distributing our theme without authorization. These types of sites often resell or share products without valid licenses, and they typically do not provide official support, updates, or guarantees from the original author.
We will proceed request to have this content removed.
In the meantime, please note:
- Only purchases made via ThemeForest are legitimate and include full support and updates.
- Files from unauthorized sources may be outdated or modified and could pose security risks.
We really appreciate your help in reporting this issue. If you come across any other similar websites, feel free to share them with us.
Best regards,
Hello, I want to change the language of the drop-down menu for my account in the online store, such as “My account,” “My orders,” etc., and add an additional field to the menu.
Hi braxxz,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Best regards,
hello, I have arranged the main page on an other domain and imported it with .json to my original page, The problem is the buttons on the desktop is normal but the buttons on the mobile are forwarding to the previous links. (when I open on mobile not on elementor mobile vision) what is the problem?
Hi oguzavan,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Best regards,
Hi, does this theme support B2B functionality?
1) Is it possible to hide prices and only show them after a client logs in? 2) Can I approve clients before they are allowed to create or use an account? 3) If this theme doesn’t include B2B features, which plugin would you recommend for running a wholesale webshop?
Thanks!
Hi w_arman,
1) + 2) Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
3) Please read the document at the link https://wooninjas.com/b2b-woocommerce-plugins-in-2026/
Best regards,
Please see the attached image on how I edit this information
Hi nlikens,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Best regards,
Hi, I’m using your theme for 1 year and it is very fast and stable. I have 1 issue I don’t know how to fix: I’d like to preserve scroll position when using back button, at this time it just scroll at the top of the page. Is there a fix for this?
Hi gtartaglia,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Best regards,
and how did you achieve such display of information in products (accordian on the right)::
https://demo.theme-sky.com/loobek-sport/shop/slim-fit-t-shirt/Hi a4studio,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Best regards,
Hi a4studio,
Please watch the video at the link https://www.youtube.com/watch?v=dazdCAgWjmY&list=PLbyF_EROfxJQKI8ImrnGyNdZ56eeMz13p&index=7
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Best regards,
Hello i purchased Support for Loobek – Elementor Multipurpose WooCommerce Theme (17 Oct 2025 REGULAR LICENSE). When I set up “Top Categories” on the home page, the one with the round boxes doesn’t link to the pages I added on my smartphone. It works on all devices, but not on my phone. What do I need to set up to make the links work?
Hi ucciucci73,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Best regards,
Hi, does this theme support RTL in all demos and Elementor widgets? Are all demo pages created with Elementor? Also, if there are any issues, do you provide good support and resolve problems effectively?
Hi namdarryan49,
The Loobek theme supports the RTL and compatible with the Elementor.
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Best regards,
Hi
Filter by brand is not working is showing page not found how to fix this ?
Thank You
Hi cloud-tech,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Hello, I recently purchased a theme on ThemeForest, but I would like to request an immediate refund. The product does not meet my expectations and I will not be using it. Please process the refund as soon as possible.
Thank you for your attention.
Best regards, Gilberto Grativol
Hi gilbertogrativol1,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Hello, how can we change the sign up page for this? We created a custom page for sign up using Gravity Forms. I need to find the shortcode for tiny_account.
Hi asampaga,
You go to wp-content/themes/loobek/framework/woo_functions.php . You will see the loobek_tiny_account function
Note: Please override this function in the child theme
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hello, good day. My template is having the following error.
Notice: La función _load_textdomain_just_in_time ha sido llamada de forma incorrecta. La carga de la traducción para el dominio loobek se activó demasiado pronto. Esto suele ser un indicador de que algún código del plugin o tema se ejecuta demasiado pronto. Las traducciones deberían cargarse en la acción init o más tarde. Por favor, visita Depuración en WordPress para más información. (Este mensaje se añadió en la versión 6.7.0.) in /home/sibimsa/cables-sensores.sibimsa.mx/wp-includes/functions.php on line 6121
Warning: Cannot modify header information – headers already sent by (output started at /home/sibimsa/cables-sensores.sibimsa.mx/wp-includes/functions.php:6121) in /home/sibimsa/cables-sensores.sibimsa.mx/wp-includes/functions.php on line 7168
Warning: Cannot modify header information – headers already sent by (output started at /home/sibimsa/cables-sensores.sibimsa.mx/wp-includes/functions.php:6121) in /home/sibimsa/cables-sensores.sibimsa.mx/wp-includes/functions.php on line 7144
Warning: Cannot modify header information – headers already sent by (output started at /home/sibimsa/cables-sensores.sibimsa.mx/wp-includes/functions.php:6121) in /home/sibimsa/cables-sensores.sibimsa.mx/wp-admin/admin-header.php on line 14
Could you tell me what it means? Thank you.
Hi CARLOSGMS,
Please update the Loobek theme latest version
Version 1.4.7 - 03 Oct 2025 - Update: Slider Revolution 6.7.38 - Tweak: compatible with Elementor 3.32.3 - Tweak: compatible with WooCommerce 10.2.2
For information, please read the document at the link https://docs.theme-sky.com/loobek/#updating-the-theme
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Okay, and which PHP version is optimal for this, if I need to update?
Hi CARLOSGMS,
Our themes compatible with the PHP version 8.x
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hi! I know Slider Revolution is activated from the theme end, but i am unable to use the templates in Slider Revolution, it keeps asking for the key. How do i use it?
Hi suvamdhar,
Please read the article at the link https://skygroup.ticksy.com/article/10856/
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hello, If I purchase this theme, can you help me import the demo in the Sport version, just like your live demo?
I already have many products added and don’t want to lose them.
Is it possible to change the theme to Loobek without losing the registered products? Can you help me?
Thank you
Hi SmarThi,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Hello,
I just opened ticket #4500418. I couldn’t import the theme; I’m getting a 500 error.
I look forward to hearing from you. Thank you!
Hi SmarThi,
We have replied to your ticket. Please recheck it.
Best regards,
Hello, my support period is expired but i need to ask if you receive any other request related to this issue. For the last 2 months my site uses 100% CPU and 100% RAM and everyday goes offline at least 5 times because of resource usage. its clothemeup.gr Disabled the wp-cron and added from cpanel,i use redis cache, i purge sql everyday what else you would suggest me to do?
Hi pampart,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Best regards,
Hi, Hope you’re doing well, I need to ask some questions related to the product detail page
Hi adnan201,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Best regards,
I uploaded a plugin called WowAddons – Product Addons for WooCommerce, but I see that your template cuts out half the information. Please look at your site and tell me how to fix it.
https://pssport.it/prodotto/polo-tecnica-a-maniche-lunghe-ad-alta-visibilita-2/Hi pssport,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Best regards,
Hello, I would like to put my logo in the header but can’t figure it out, could you please help me?
Hi clementhurel00,
To change the logo, please read the document at the link https://docs.theme-sky.com/loobek/#adding-the-logo-favicon
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
